“Listen, Recall, and Respond – Hospitality Edition”
Type: Individual or Group
Time: 10–15 minutes
Objective: Measure students’ ability to actively listen and recall details related to hotel,
restaurant, or cruise ship jobs.
Story to Read (Only Once):
“Last Saturday, Mark, a front desk officer at Ocean Breeze Hotel, started his shift at exactly
8:00 AM. His first guest was a family from Japan who requested an early check-in. Mark
politely greeted them, confirmed their booking, and called Maria, the housekeeping supervisor,
to prepare Room 204. After that, he assisted a couple celebrating their anniversary by
arranging a dinner reservation at the hotel’s Skyview Restaurant. During lunch, Mark helped
Mr. Lee, a guest from Singapore, book a city tour. By the end of his shift at 4:00 PM, the hotel
manager praised him for his excellent customer service.”
Questions:
1. What is Mark’s job in the hotel?
2. What time did Mark start his shift?
3. Where was the family from?
4. What room did Maria prepare?
5. What special event did the couple celebrate?
6. What is the name of the restaurant in the hotel?
7. Which guest booked a city tour?
8. What time did Mark finish his shift?
9. Who praised Mark at the end of the day?
10. Give one example of good customer service Mark showed.
Scoring:
• 1 point per correct answer → Total: 10 points.
🍽 “Listen, Recall, and Respond – Restaurant Edition”
Type: Individual or Group
Time: 10–15 minutes
Objective: Check students’ active listening skills while using a hospitality-related scenario.
Story to Read (Only Once):
“On Friday evening, Anna, a waitress at Golden Plate Restaurant, began her shift at 5:00 PM.
Her first table was a group of three friends celebrating a birthday. They ordered grilled salmon,
chicken Alfredo pasta, and a vegetarian pizza. Anna offered them complimentary bread while
they waited for their food. At 6:30 PM, she served their meals and later surprised them with a
slice of chocolate cake for the birthday celebrant. She also assisted another customer, Mr.
Santos, who asked for a gluten-free menu. Before her shift ended at 10:00 PM, the restaurant
manager thanked Anna for her excellent service that night.”
Questions:
1. What is Anna’s job in the restaurant?
2. What time did she start her shift?
3. How many friends were celebrating a birthday?
4. Name two dishes they ordered.
5. What complimentary food did Anna serve while they waited?
6. What time did she serve their meals?
7. What dessert did the birthday celebrant receive?
8. What special menu did Mr. Santos ask for?
9. What time did Anna’s shift end?
10. Who thanked Anna for her service?
“Listen, Recall, and Respond – Cruise Ship Edition”
Type: Individual or Group
Time: 10–15 minutes
Objective: Measure students’ active listening skills through a hospitality-related story.
Story to Read (Only Once):
“Last Monday, John, a cabin steward on the cruise ship Ocean Star, started work at 7:00 AM.
His first task was to clean and prepare Cabin 312 for a honeymoon couple from Australia. At
9:00 AM, he assisted in delivering fresh towels to passengers on Deck 5. Later, at noon, he
helped the housekeeping team decorate the ballroom for the Captain’s Gala Night. In the
afternoon, John responded to a request from Mrs. Rivera, a passenger who needed extra
pillows. By the time his shift ended at 3:00 PM, the chief steward commended him for being
helpful and attentive to guests.”
Questions:
1. What is John’s job on the cruise ship?
2. What time did he start work?
3. Which cabin did he prepare first?
4. Where was the couple from?
5. What did he deliver to passengers on Deck 5?
6. What event was the ballroom decorated for?
7. Who requested extra pillows?
8. What time did John’s shift end?
9. Who praised John for his work?
10. Give one example of how John assisted passengers.
Hotel Story – Answer Key
1. Front desk officer
2. 8:00 AM
3. Japan
4. Room 204
5. Anniversary
6. Skyview Restaurant
7. Mr. Lee
8. 4:00 PM
9. Hotel manager
10. Politely greeting guests / arranging dinner reservation / helping book a city tour (any
correct example from the story)
🍽 Restaurant Story – Answer Key
1. Waitress
2. 5:00 PM
3. Three friends
4. Any two of: grilled salmon, chicken Alfredo pasta, vegetarian pizza
5. Complimentary bread
6. 6:30 PM
7. Chocolate cake
8. Gluten-free menu
9. 10:00 PM
10. Restaurant manager
Cruise Ship Story – Answer Key
1. Cabin steward
2. 7:00 AM
3. Cabin 312
4. Australia
5. Fresh towels
6. Captain’s Gala Night
7. Mrs. Rivera
8. 3:00 PM
9. Chief steward
10. Cleaning and preparing cabin / delivering fresh towels / decorating ballroom / bringing
extra pillows (any correct example from the story)