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The document outlines two writing tasks for a CFL English test, both requiring letters addressing complaints. The first task involves a missing suitcase on a flight from Singapore to Ho Chi Minh City, detailing the suitcase's description and requesting updates from the airline. The second task expresses disappointment with a five-star cruise experience, highlighting issues with cleanliness, service, and food quality, while seeking an apology and compensation from the cruise provider.

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2 views2 pages

Writing

The document outlines two writing tasks for a CFL English test, both requiring letters addressing complaints. The first task involves a missing suitcase on a flight from Singapore to Ho Chi Minh City, detailing the suitcase's description and requesting updates from the airline. The second task expresses disappointment with a five-star cruise experience, highlighting issues with cleanliness, service, and food quality, while seeking an apology and compensation from the cruise provider.

Uploaded by

nguyenanngocdiepelena0811
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

CFL ENGLISH TEST

WRITING
02 tasks - 60 minutes

WRITING TASK 1 (1)


You should spend about 20 minutes on this task.

You travelled last week from Singapore to Ho Chi Minh City


and your suitcase was lost. Although you have informed the
Lost and Found Office at the airport, you have heard nothing
from the airline company. Write to the airline company and
provide detailed information about the incident. Describe
your suitcase and what was in it and how you informed the
Lost and Found Office. Also, try to figure out what they are
going to do about it.

In NO MORE THAN 150 words, write a letter to the airline company,


covering all the points raised.

Dear Sir or Madam,


I am writing to complain about my missing suitcase on a flight from
Singapore to Ho Chi Minh City last week.
After arriving at Tan Son Nhat Airport, I waited at the baggage
carousel but my suitcase did not appear. I immediately reported the
incident to the Lost and Found Office and completed all the necessary
forms. However, I have not received any updates from your airline so
far.
The suitcase is a medium-sized black hard-shell case with a red luggage
tag attached to the handle. It contained clothes, personal toiletries, a
pair of shoes, and several important documents.
I would appreciate it if you could investigate this matter urgently and
inform me of the current status of my luggage. If the suitcase cannot be
located, please advise me on the compensation procedure.
I look forward to your prompt response.
Yours faithfully,
Nguyen Thi Hien
WRITING TASK 1 (2)
You should spend about 20 minutes on this task.

You travelled last week on a five-star cruise around South


East Asia, yet you were upset and disappointed with the
experience. Write a letter to the cruise provider and specify
about your disappointments (i.e. what went wrong and how
you felt) and what do you want to do about it (e.g.
compensation or apology, etc.)

In NO MORE THAN 150 words, write a letter to the cruise provider,


covering all the points raised.

Dear Sir or Madam,

I recently joined your five-star cruise around South East Asia.


Unfortunately, the experience was far below my expectations, and I am
writing to express my disappointment.

Firstly, the cabin was not clean when I checked in, and the air-
conditioning did not work properly. Secondly, several advertised
activities were cancelled without explanation. In addition, the food
quality was poor, and the service from some staff members was
unfriendly and unprofessional.

As a result, I felt frustrated and dissatisfied throughout the trip.


Considering the high price I paid for this cruise, I believe the service
provided was unacceptable.

I would appreciate a formal apology and reasonable compensation, such


as a partial refund or a travel voucher for a future trip.
I look forward to hearing from you soon.

Yours faithfully,
Nguyen Thi Hien

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