SESSION PLAN

Sector : TOURISM (HOTEL AND RESTAURANT)

Qualification : Housekeeping NC II
Unit of Competency : Provide Housekeeping Services to Guests
Module Title : Providing Housekeeping Services to Guests
Learning Outcomes :
LO1 – Receive housekeeping requests
LO2 –
LO3 –
LO4 –

A. Introduction
This 67-hour session Provide Housekeeping Services to Guest deals with the skills, knowledge
and attitude required to provide a range of general housekeeping services to guests.
B. Learning Activities
LO1. Receive housekeeping requests
Objectives:
Upon completion of this xx-hour module, the trainee must be able to:
1. Accept and record guest and staff housekeeping requests in accordance with enterprise policies and
procedures.
2. Confirm and document the details of housekeeping requests in accordance with enterprise procedures.
3. Provide appropriate apologies to guests when a housekeeping request is delayed in service delivery.
4. Refer requests that are not related to housekeeping to the appropriate department in accordance with
enterprise procedures.
 Learning
Method Presentation Practice Feedback Resources Time
Content

Trainees Information
Trainees read Trainees compare Sheet
Modular/self- Self-check 30
information answer self- their answer
paced Answer key minutes
1. Basic sheet check to the answer
Network key
Concepts
Trainees listen
& participate acknowledg 1 hour
Lecture/ Oral PowerPoint
in the e trainees’ and 30
Discussion Questioning Presentation
discussion. insights minutes

2. Network Trainees Information 30

Media Modular/self- Trainees read Trainees compare Sheet minutes
Materials paced information answer self- their answer Self-check
sheet check to the answer Answer key
key
Trainees watch Trainees 30
PowerPoint
a Video Clip Trainees compare minutes
Lecture/ Presentation
Presentation on answer their answer
Discussion Written Test
Network Media written test to the answer
Answer Key
Materials key
3. Network Trainees Information
Tools and Modular/self- Trainees read Trainees compare Sheet 30
testing paced information answer self- their answer Self-check minutes
Instrumen sheet check to the answer Answer key
ts key
Trainees watch 30
Trainees PowerPoint
a Video Clip minutes
Lecture/ Trainees compare Presentation
Presentation on
Discussion answer their answer Written Test
Network Tools
written test to the answer Answer Key
and testing
key
Instruments
4. Ethernet Trainees Information
cable Modular/self- Trainees read Trainees compare Sheet 30
configurati paced information answer self- their answer Self-check minutes
on sheet check to the answer Answer key
key
Trainees watch 30
a Video Clip Trainees PowerPoint minutes
Lecture/ Presentation on Trainees compare Presentation
Discussion Ethernet cable answer their answer Written Test
configuration written test to the answer Answer Key
key

Demonstration Trainees Trainees Trainees Task Sheet 2 hours

observe and perform evaluate Performance
participate Task Sheet their own Criteria Checklist
during trainer’s performance
demonstration using
Performance
Criteria
Checklist
Trainees Trainees Job Sheet 3 hours
perform Job evaluate Performance
Sheet their own Criteria Checklist
performance
using
Performance
Criteria
Checklist
LO2. Set Network Configuration
Objectives:
Upon completion of this 10-hours module, the trainee must be able to:
1. Check network connectivity of each terminal in accordance with network design
2. Diagnose and remedy any fault or problem in the network system in line with the standard operating
procedures
 3. Configure network interface card (NIC) settings in accordance with network design
4. Carry out communication checking between terminals in accordance with OS network configuration
guides
5. Respond to unplanned events or conditions in accordance with established procedures

Learning
Method Presentation Practice Feedback Resources Time
Content

LO3. Set router/Wi-Fi/ wireless access point/repeater configuration

Objectives:
Upon completion of this 10-hour module, the trainee must be able to:
1. Configure client device systems settings in accordance with manufacturers’ instructions and end-user
preferences
2. Configure local area network (LAN) port in accordance with manufacturers’ instructions and network
design
3. Configure the wide area network (WAN) port in accordance with manufacturers’ instructions and network
design
4. Configure wireless settings in accordance with manufacturers’ instructions, network design, and end-user
preferences
5. Configure security/firewall/advance settings in accordance with manufacturers’ instructions and end-user
preferences
Learning Presentati
Method Practice Feedback Resources Time
Content on

LO4. Inspect and test the configured computer networks

 Objectives:
Upon completion of this 10-hour module, the trainee must be able to:
1. Undertake final inspections to ensure that the configuration done on the computer networks conforms
with the manufacturer’s instruction/manual
2. Check computer networks to ensure safe operation
3. Prepare/complete reports according to company requirements
Learning
Method Presentation Practice Feedback Resources Time
Content
1.

C. ASSESSMENT PLAN
 Written Test
 Demonstration
 Oral Questioning
D. TRAINER’S REFLECTION OF THE SESSION

Prepared by:
MONALISA M. LAUZON
CSS NC II Trainer