Humboldt State University owns and operates its own
HUMBOLDT telephone switch, often referred to as a PBX (Private Branch
Analog User Guide
Exchange). The campus PBX is a Model MD110,
manufactured by Ericsson.
STATE
The MD110 supports two kinds of signaling; digital and
UNIVERSITY analog. Digital telephones are proprietary, and are designed
to take full advantage of the rich feature set available with the
MD110.
Analog telephones are similar to the telephones that operate in
our homes. But because they are connected to the PBX, the
features operate differently than our home telephones.
Features include:
Conference Calling
Call Waiting
Automatic Call Back
Call Diversion
Distinctive Ringing
Individual Abbreviated Dialing
Redial
These features are implemented with the twelve dial buttons
and the FLASH key. The FLASH key readily distinguishes
an analog telephone. The operation of the Analog Telephone
instrument is described in this manual.
Important note:
Telecommunications & Digital and Analog telephones are NOT interchangeable.
Damage may result, either to the instrument or the PBX if
Network Services these telephones are plugged into the wrong jack. If unsure,
please call extension 5000 for assistance.
Table of Contents QUICK START
Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Here is a brief guide of feature operation. For more detailed instructions, please
see the pages referenced in ( ).
Distinctive Rings and System Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Hold (Page 4)
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Call Pick up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 With party on line:
Hold/Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Press Flash
Inquiry/Consultation Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Listen for 3 beeps and dial tone
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Hang up
Speed Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 To retrieve, pick up handset
Automatic Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Call Diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Inquiry/Consultation Hold (Page 4)
Follow Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 With party on line:
Individual Abbreviated Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Press Flash
Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back Cover
Listen for 3 beeps and dial tone
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Dial second party and converse
Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Press 2 to reach first party
Time Saving Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
To alternate between calls, 2
Important numbers and access codes
Transfer a call (Page 5)
EMERGENCY 9 1 1 With party on line:
Press Flash
Campus Operator 0
Listen for 3 beeps and dial tone
Off-Campus Calls 9 Plus the number Dial second party
Wait for answer, announce call
Off-Campus Operator 8 0 0 Hang up OR
Personal Calling Card Calls 8 0 Area Code/telephone number, Press Flash to return to first party
after tone, your card number
Speed Redial (Page 5)
Voice Mail System 4VMS 4 8 6 7
Last off-campus call:
Telephone Problems 5 0 0 0
On-line Directory [Link]
1 Analog Telephone User Guide Sept99
Press Lift handset before ringing stops
* * *
Called extension rings
QUICK START (continued)
Conference Calls (Page 5)
DISTINCTIVE RINGS AND SYSTEM TONES
With first party on line:
Press Flash
Dial second party RING VOLUME
After answer No Answer
By adjusting the control wheel located on the bottom of the telephone, the
Press 3 Press Flash volume of the ring can be increased or decreased. The ring cannot be turned off
Listen for long beep Dial next party entirely. To avoid ringing during special meetings, divert to voice mail or
All parties connected another extension See: Call Diversion page 7.
Repeat steps to connect up to 8 parties
DISTINCTIVE RINGS
Distinctive Ringing provides a unique pattern of telephone ringing which
Call Waiting (Page 6) permits station users to distinguish between different types of incoming calls.
To send to busy extension: Three types of ringing signals are provided.
Press 5
Single Ring On-campus call
Busy tone changes to ring Double Ring Off-campus call
Wait for party to answer Interrupted Fast Ring Call back
To answer call waiting tone:
(One or two beeps during call) DISTINCTIVE SYSTEM TONES
Hang up on first party OR
Distinctive Tones through the earpiece inform the user of call progress and
Press 2 feature activation
First party is placed on hold
Sound Tone Indication Tone Name
Automatic Call-Back (On-campus Only) (Page 6) Single long beep Member joined conference call
Extension is busy or does not answer: Single short beep Member left conference call Conference
Press 6 Three short beeps Feature accepted and confirmed Confirmation
Listen for three beeps Stuttered dial tone Message waiting Message Waiting
Hang up Single beep On-campus call waiting
When extension becomes available Double beep Off-campus call waiting Call Waiting
Your phone will fast ring for eight seconds
Sept99 Analog Telephone User Guide 2 3 Analog Telephone User Guide Sept99
Listen for 3 beeps and dial tone
Three beeps, Party placed on hold; Recall Dial
Dial second party
Dial tone Proceed to dial
Press 2
To alternate between parties:
Press 2 OR
Initiate a conference call by Pressing 3 See page 5, Conference
FEATURES
CONFERENCE
CALL PICK UP The Conference feature allows a user to initiate a conference call with a
maximum of eight parties. However, the quality of the call may diminish as the
Any call ringing into a campus extension may be picked up from another
telephone. number of members within the conference call increases. After establishing a
conference call, any member may leave until only two parties remain connected.
Dial the number of the ringing extension
Listen for the busy tone With the first party on the line:
Press 8 Press Flash
Dial second party
HOLD After answer No Answer
Press 3 Press Flash
The Call Hold feature permits a user to place a party on hold in order to perform
other tasks. A call placed on hold may be picked up from another extension. Listen for long beep Dial next party
All parties connected
With party on the line: Repeat steps to connect up to 8 parties
Press Flash
TRANSFER
Listen for 3 beeps and dial tone
Hang up
Call Transfer allows a station user to forward a call to another station. Calls
Retrieving a call on Hold:
may be transferred before or after the desired party answers.
From your desk Another location
Pick up the handset Dial the extension where call placed on hold
With the first party on the line:
Listen for busy tone
Press Flash
Press 8 to retrieve call
Listen for 3 beeps and dial tone
Dial second party
INQUIRY/CONSULTATION HOLD
After answer Busy, No Answer
The Inquiry feature allows a user to place a call on hold and initiate another call Press 3 Press Flash
on the same line. The user can alternate between the original call and the new Announce Call Listen for 3 beeps and dial tone
call.
With party on the line: Hang up Press Flash
Press Flash Returned to caller
Sept99 Analog Telephone User Guide 4 5 Analog Telephone User Guide Sept99
Lift handset Lift handset
SPEED REDIAL (Off-campus calls only) Press Press
# 6 * # 6 #
Dial extension number
If you would like to redial the last off-campus number called,
Press #
Press * * *
CALL WAITING
Call Waiting allows a station to provide a signal that a call is waiting to a busy
station which alerts them of another call. Analog users will hear a call waiting
tone; a single beep, if on-campus, or double beep, if off-campus.
AUTOMATIC CALL BACK (On-campus calls only)
Automatic Call Back feature allows a user calling a station that is busy, or does CALL WAITING continued
not answer, to request a callback when the station becomes free. (The user may
make and/or receive calls while the Automatic Call Back feature is in effect.) Send call waiting tone Answer Call Waiting
When the station marked for call back becomes available, the system will ring Hear busy signal Hear Tone
the user’s extension with eight seconds of fast ringing. Lifting the handset will
place a call to the extension marked for Automatic Call Back. (The user must
Press 5 Hang up
pick up the handset before the ringing stops, or the call back will be canceled.) Busy tone changes to ring IF Second call rings
Call Waiting is accepted OR
Several Automatic Call Backs can be activated at the same time. An Automatic
Wait for party to answer Press 2
Call Back cannot be initiated to an off-campus number.
Second call is active
Dial the on-campus extension, hear busy signal or no answer:
Press 6 Note: After accepting a second call, transfer of first call is not possible. You
must first disconnect one of the calls in order to transfer the other call.
Listen for three beeps
Hang Up CALL DIVERSION
When marked extension becomes available,
Eight seconds of fast ringing The Call Diversion feature re-routes a station’s incoming calls to an alternate
Lift the handset, the extension on call back will ring number. There are three types of Call Diversion; All Calls, No Answer and
Busy. Preprogrammed answering points may be voice mail or to another
Canceling Automatic Call Back campus extension. Pre-programming of the answer point is done by the system
administrator.
Should the user decide that they no longer need the automatic call back feature
activated and do not want to be disturbed by the eight seconds of ringing, the The Diversion All Calls feature automatically reroutes all incoming calls to a
Call Back request may be canceled by: preprogrammed answering point.
Cancel Call Back Divert All Calls Undivert All Calls
Lift handset Lift handset
One extension All
Press * 2 # Press # 2 #
Sept99 Analog Telephone User Guide 6 7 Analog Telephone User Guide Sept99
Listen for pulsating dial tone Listen for the dial tone Hang up
Hang up Hang up
Cancel Follow Me from
The Diversion No Answer feature re-routes all incoming calls not answered Answer Point Your telephone
within a given interval (four to five rings) to the preprogrammed answering Lift handset Lift handset
point. After the first diversion, subsequent calls are diverted in two rings until a Press # 2 * Press # 2 #
call is again placed or answered from the extension.
Dial your extension Listen for dial tone
Divert No Answer Undivert No Answer Press # Hang up
Lift handset Lift handset Listen for dial tone
Press * 2 1 # Press # 2 1 # Hang up
Listen for 3 beeps , dial tone Listen for dial tone Note: Stuttered dial tone will remind the user that calls are diverted.
Hang up Hang up
CALL DIVERSION continued
The Diversion Busy feature diverts incoming calls placed to a busy station to a
preprogrammed answering point, e.g. voice mail.
Divert Busy Undivert Busy
Lift handset Lift handset
Press * 2 2 # Press # 2 2 #
Listen for 3 beeps, dial tone Listen for dial tone
Hang up Hang up
FOLLOW ME
The Follow Me feature allows a user to forward all calls to another campus
extension. It is possible to redirect and/or cancel the Follow Me from the other
extension without returning to your station.
Activate Follow Me Redirect Follow Me
Lift handset Lift handset at current answer point
Press * 2 * Press * 2 *
Dial extension where calls to follow Dial your extension
to
Press # Press *
Listen for pulsating dial tone Dial the new answer point number
Hang up Press #
Listen for dial tone
Sept99 Analog Telephone User Guide 8 9 Analog Telephone User Guide Sept99
INDIVIDUAL ABBREVIATED DIALING (optional feature)
VOICE MAIL ACCOUNT
The Individual Abbreviated Dialing (IAD) feature allows users to program
abbreviated dialing numbers for frequently called numbers. When an IAD code
is dialed, the system automatically dials the preprogrammed number. Stations
can have up to ten individual abbreviated numbers of up to 20 digits in length. V Shared Type Mailbox
IAD numbers can represent on-campus and/or off-campus numbers, as well as
feature codes. \ Call the system number 4 8 6 7
To Program or Reprogram Numbers \ When prompted for your password, press *
Lift handset \ The system will ask you for your mailbox number
Press * 5 1 * Your mailbox number is ______________________
Enter one digit (0-9) to represent dialed number \ You will then be prompted to enter your password
Press * Your password is ____________________________
Enter number (include access code 9 if off-campus) The system will force you to change your password, if you are a first time user.
Press # Be sure to note your new password.
Hang up
V Single Type Mailbox
To Dial Abbreviated Number
Lift handset \ Call the system number 4 8 6 7
Press * * 0-9 \ You will then be prompted to enter your password
The system will dial the call automatically. \ Your password is ________________________________
To Cancel/Reprogram Abbreviated Number The system will force you to change your password, if you are a first time user.
Single Number Be sure to note your new password.
Lift handset
Press # 5 1 * 0-9 # CALLING IN FROM OFF-CAMPUS
Hang up OR
Follow Program Numbers instructions (See above) \ Call the system number
Hang up
8 2 6 - 4 8 6 7
All Abbreviated Numbers \ When prompted “If you have a mailbox on the system”
Press # 5 1 # press #
Hang up \ Enter your mailbox number
\ Enter your password
Sept99 Analog Telephone User Guide 10 11 Analog Telephone User Guide Sept99
VOICE MAIL QUICK TIPS Notes:
Automatic Date & Time 4 2 1 4
Bypass system greeting #
Date & Time (for a single message) 0 5 During playback
Erase, Re-record *
Greetings
Away from phone 4 3 1 2 1
On the phone 4 3 1 2 2
Locate messages
Sent 3 1
Received
On campus 3 2 1
Off-campus 3 2 2
Password, changing 4 2 1 1
Pause during playback 2
Press the wrong key? *
Quick message delete 3 3 7
Quicken message playback 6
Reply to message 8 Record # #
Skip to next message #
Skip to saved messages # #
Slow message playback 4
Volume during playback 9
Sept99 Analog Telephone User Guide 12 13 Analog Telephone User Guide Sept99
TELEPHONE QUICK REFERENCE
Alternate between parties 2
Automatic Call-back 6
Cancel # 6 #
Call Diversion
All Calls * 2 #
Cancel # 2 #
No Answer * 2 1 #
Cancel # 2 1 #
Busy * 2 2 #
Cancel # 2 2 #
Follow Me * 2 * Extension #
Cancel # 2 #
Call Pick-up
Group 7 7
Directed extension number 8
Call Waiting
Send 5
Answer 2
Conference 3
Hold Flash
Individual Abbreviated * * 0-9
Dialing
Last Number Redial * * *
(off-campus)