MBA – Organisational Behaviour
Answer Key
30 Expected 2-Mark Questions with Easy Answers
Unit I – Introduction to Organisational Behaviour
1. What is Organisational Behaviour (OB)?
Answer: Organisational Behaviour is the study of how individuals and groups behave in an
organization.
2. Define Personality.
Answer: Personality is the combination of a person's traits, attitudes and behaviour.
3. What is Perception?
Answer: Perception is the process of selecting and interpreting information.
4. Define Learning.
Answer: Learning is a permanent change in behaviour due to experience.
5. What is Attitude?
Answer: Attitude is a person's positive or negative feeling towards an object, person or situation.
6. Define Values.
Answer: Values are beliefs that guide a person's behaviour and decisions.
Unit II – Motivation
7. Define Motivation.
Answer: Motivation is the process of encouraging employees to work efficiently towards
organizational goals.
8. What is Maslow's Hierarchy of Needs?
Answer: Maslow's theory explains five levels of human needs: Physiological, Safety, Social, Esteem
and Self-Actualization.
9. What is Herzberg's Two-Factor Theory?
Answer: Herzberg classified job factors into Hygiene Factors and Motivators.
10. What is McGregor's Theory X and Theory Y?
Answer: Theory X assumes employees dislike work, while Theory Y assumes employees enjoy work
and responsibility.
11. What is Job Satisfaction?
Answer: Job satisfaction is the positive feeling an employee has towards their job.
12. What is Morale?
Answer: Morale is the confidence and enthusiasm of employees at work.
Unit III – Leadership & Communication
13. Define Leadership.
Answer: Leadership is the ability to influence and guide people to achieve organizational goals.
14. Name any three Leadership Styles.
Answer: Autocratic, Democratic and Laissez-faire.
15. What is Communication?
Answer: Communication is the exchange of information between two or more people.
16. What is Feedback?
Answer: Feedback is the receiver's response to the sender's message.
17. What is Emotional Intelligence?
Answer: Emotional Intelligence is the ability to understand and manage one's own and others'
emotions.
18. Define Team.
Answer: A team is a group of people working together to achieve a common goal.
Unit IV – Groups & Conflict
19. Define Group.
Answer: A group is two or more people working together for a common objective.
20. What is Group Dynamics?
Answer: Group dynamics is the interaction and behaviour among group members.
21. What is Conflict?
Answer: Conflict is a disagreement between individuals or groups.
22. Define Negotiation.
Answer: Negotiation is the process of resolving differences through discussion and agreement.
23. What is Power?
Answer: Power is the ability to influence the behaviour of others.
24. What is Politics in an Organization?
Answer: Organizational politics is the use of influence to achieve personal or organizational goals.
Unit V – Organizational Development
25. Define Organizational Culture.
Answer: Organizational culture is the shared values, beliefs and practices of an organization.
26. What is Organizational Change?
Answer: Organizational change is the process of modifying the organization's structure, technology or
people.
27. What is Stress Management?
Answer: Stress management is the process of reducing and controlling workplace stress.
28. What is Decision Making?
Answer: Decision making is the process of selecting the best alternative from available options.
29. What is Organizational Citizenship Behaviour (OCB)?
Answer: OCB is voluntary employee behaviour that improves organizational effectiveness beyond
assigned duties.
30. What is Work-Life Balance?
Answer: Work-life balance is maintaining a healthy balance between work responsibilities and
personal life.
Last-Minute Memory Keywords
OB Study of Behaviour
Personality Traits & Behaviour
Perception Interpretation
Learning Change by Experience
Motivation Encouragement
Leadership Influence
Communication Information Sharing
Group Common Goal
Conflict Disagreement
Culture Shared Values
Change Improvement
Stress Work Pressure
Decision Making Best Choice
OCB Extra-role Behaviour
Work-Life Balance Balance Work & Personal Life
These 30 questions cover the most frequently asked 2-mark questions for the University of Madras MBA –
Organisational Behaviour examination and are designed for quick revision and easy memorization.