CFL ENGLISH TEST
WRITING
02 tasks - 60 minutes
WRITING TASK 1 (1)
You should spend about 20 minutes on this task.
You travelled last week from Singapore to Ho Chi Minh City
and your suitcase was lost. Although you have informed the
Lost and Found Office at the airport, you have heard nothing
from the airline company. Write to the airline company and
provide detailed information about the incident. Describe
your suitcase and what was in it and how you informed the
Lost and Found Office. Also, try to figure out what they are
going to do about it.
Dear Sir/Madam,
I am writing to complain about my suitcase, which was lost during my flight from
Singapore to Ho Chi Minh City last week.
The suitcase is a large black Samsonite bag with a red ribbon attached to the handle.
Inside were several important items, including clothes, a laptop charger, business
documents, and some personal belongings.
When I arrived at Tan Son Nhat Airport and could not find my luggage, I immediately
reported the problem to the Lost and Found Office. I provided my baggage tag
number, flight details, and contact information. However, despite being told that the
airline would contact me within a few days, I have not received any updates.
I would appreciate it if you could investigate this matter and inform me of the current
status of my suitcase as soon as possible. I also hope to receive compensation if the
luggage cannot be recovered.
Yours faithfully,
(name)
In NO MORE THAN 150 words, write a letter to the airline company,
covering all the points raised.
WRITING TASK 1 (2)
You should spend about 20 minutes on this task.
You travelled last week on a five-star cruise around South
East Asia, yet you were upset and disappointed with the
experience. Write a letter to the cruise provider and specify
about your disappointments (i.e. what went wrong and how
you felt) and what do you want to do about it (e.g.
compensation or apology, etc.)
In NO MORE THAN 150 words, write a letter to the cruise provider,
covering all the points raised.
Dear Sir/Madam,
I am writing to express my disappointment with the five-star cruise around Southeast
Asia that I joined last week.
Unfortunately, the experience was far below my expectations. First, my cabin was not
clean when I checked in, and the air conditioner did not work properly. In addition, the
food quality was poor and there were very few entertainment activities on board.
Several scheduled excursions were cancelled without any explanation.
As a result, I felt frustrated and dissatisfied because I had paid a high price for what
was advertised as a luxury cruise experience.
I believe that customers deserve better service. Therefore, I would appreciate aformal
apology and partial compensation for the inconvenience caused. I also hope that you
will improve your services to prevent similar problems in the future.
I look forward to hearing from you soon.
Yours faithfully,
(name)