Define the following terms: computer software, software installation, data backup, and
user account.
During system setup, a technician is required to identify appropriate software for different
user needs. State FOUR types of computer software based on user needs.
Before installing new software, it is important to evaluate available options to ensure
suitability. Identify FOUR factors to consider when selecting software.
In an organization, an ICT officer is responsible for managing system users. State THREE
steps followed when creating a local user account.
It is important to do data backup before installing new software in a computer. List THREE
methods used to perform data backup.
Various steps are involved when installing application software on a workstation. State
THREE steps followed in software installation.
After installing software, system settings must be adjusted to meet user needs. Identify
THREE configuration settings applied.
A technician is performing testing in installed software to see if it is working correctly. State
THREE methods used to test software functionality.
During software testing, errors that need to be resolved are identified and resolved
accordingly. Identify THREE corrective measures that can be taken.
A technician is performing routine system maintenance in an organization. State THREE
activities involved in software maintenance.
It is important to do monitoring of system performance to ensure efficiency. Identify THREE
tools used to monitor performance.
During routine system maintenance in an organization, a structured maintenance plan is
followed. State THREE components of a software maintenance schedule.
A medium-sized organization is upgrading its computer systems to improve efficiency in
daily operations such as data processing, communication, and record keeping. As the lead
IT technician, you are required to install, configure, and prepare software systems for use
according to workplace procedures. Discuss FIVE importance of correctly identifying and
selecting computer software based on user needs and workplace procedures.
Explain FIVE steps in the process of installing and configuring computer software.
A financial organization is implementing a new software system that requires secure user
access and proper data protection before installation. The IT technician must ensure that
all users are properly managed and that critical data is protected. Identify FOUR steps in
local user accounts creation.
Discuss FOUR importances of performing data backup before software installation.
Explain FOUR procedures to configure installed software so that it meets organizational
user requirements and improves system performance.
An organization has installed new application software to support its operations. Before
handing over the system to users, it is important to test the software thoroughly and resolve
any faults identified. Explain THREE steps in software testing according to user manuals
and workplace procedures.
Identify THREE types of software errors that may occur during testing.
Evaluate FOUR ways of how software functionality is confirmed before system handover.
A technician is responsible for maintaining system performance and ensuring that all
software operations are carried out safely within the organization. The technician must
follow workplace procedures to avoid system failures and ensure user safety. Discuss
THREE procedures followed when performing software updates and upgrades in an
organization.
Explain THREE importances of observing safety procedures during software installation
and maintenance activities.
Evaluate FOUR software maintenance practices to ensure continuous system functionality
and reliability in a workplace environment.