FIRST LAST
Bay Area, California • +1-234-456-789 • professionalemail@[Link] • [Link]/in/username
PROFESSIONAL EXPERIENCE
Resume Worded, New York, NY Jun 2018 – Present
Senior Network Engineer
● Improved the troubleshooting/monitoring process for LAN/WAN activities, increasing the up-time by 27%.
● Successfully and drastically improved the response time to incoming incident response tickets by 15%
through an automated process that assigns/designates a specific ticket to the most qualified network engineer.
● Built documentation for processes/infrastructure, reducing 2 days of onboarding for new network engineers.
● Led sessions to instruct engineers on the best practices around switching, routing, DNS, and IP addressing.
● Built, configured, installed, and managed networking/IP telephony infrastructure-related hardware/software.
Growthsi, New York, NY Jan 2015 – May 2018
Senior Network Engineer
● Strategically enhanced and optimized the reliability, performance, supportability, and security of Zoom’s
infrastructure, successfully acquiring a 36% increase in functionality and efficiency rates for all stated aspects.
● Collaborated with 5 software engineers to implement new data center technologies and bring company value.
● Accurately identified and implemented 3 monitoring strategies and procedures to ensure the health,
performance, and security of production and non-production cloud infrastructure and enhance operations.
● Analyzed video infrastructure faults, undertaking routine preventative measures to avoid service degradations.
Resume Worded, San Francisco, CA June 2008 – Dec 2014
Network Engineer (Nov 2011 – Dec 2014)
● Installed/managed all aspects of on-site client networks for 2 Fortune 500 accounts, gaining project success.
● Built relationships with 6 client stakeholders, quickly troubleshooting all network problems they encountered.
● Recommended network changes to support specific client needs, resulting in speed improvements of 27%.
● Tracked underperforming third-party vendors, saving $130,000 costs yearly w/o uptime/performance drop.
Network Support Engineer (June 2008 – Oct 2011)
● Provided technical assistance to troubleshoot and resolve hardware and software issues on RW products
(Local/Global Traffic Managers, Application Security Managers) for internal/external customers/partners.
● Served as an RW Security Incident Response Team member, handling security incident-related Service
Requests from RW Partners and Customers to develop and maintain all client relationships and partnerships.
● Carried out complex reproduction of customer issues and escalation to Engineering services to confirm
known and newly discovered problems, gaining an overall client satisfaction rate of 94% for the first year.
● Participated in 10+ professional training with RW products and technologies to maintain industry knowledge.
EDUCATION
Resume Worded University, San Francisco, CA May 2014
Master of Computer Science and Networking
Resume Worded University, San Francisco, CA May 2008
Bachelor of Engineering in Computer Science and Engineering
SKILLS
● Security Implementation ● Application Switching ● LAN/ WAN, TCP/ IP ● Amazon EC2 & Direct
● Network Configuration ● Application Requirements Networking Connect
● Computer Networking ● Traffic Management ● Cisco NEXUS / ISE / ● BGP, OSPF, ECMP,
● Application Delivery ● Network Troubleshooting Prime (WiFi), CCNA MPLS