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Customer Service Report: Purpose of Visit

This document is a Customer Service Report from BioTech Services detailing customer service interactions. It includes sections for customer information, service category, job details, purpose of visit, faults, actions taken, parts used, and customer remarks. The report requires signatures from both the customer and the application representative to confirm service completion and satisfaction.

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rabbe.biotechservices
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3 views1 page

Customer Service Report: Purpose of Visit

This document is a Customer Service Report from BioTech Services detailing customer service interactions. It includes sections for customer information, service category, job details, purpose of visit, faults, actions taken, parts used, and customer remarks. The report requires signatures from both the customer and the application representative to confirm service completion and satisfaction.

Uploaded by

rabbe.biotechservices
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

BioTech Services

63/F, Lake Circus (2nd Floor)


Kalabagan, Dhaka – 1205.
Tel : +880-2-8127945, 9139815
Fax : +880-2-8151715
CSR e-mail : biotech@[Link]

CUSTOMER SERVICE REPORT


CUSTOMER:
CATEGORY OF SERVICE: MODEL: ………………………………………………….
 WARRANTY SERIAL NO: ……………………………………………..
 YEARLY CONTRACT DATE :……………………………………………... ……
CONTACT PERSON:  PAID SERVICE
 RR JOB START: ………….……./ JOB END:…………….
 FREE SERVICE TRAVEL START:………………………………………...
 OTHERS:………….. TRAVEL END:……………………………………………
JOB COMPLETED :  YES  NO ATTENDED BY :

PURPOSE OF VISIT:
 REPAIR  REOCCURRANCE  REPAIR FOLLOW UP  FOLLOW UP VISIT
 ASSIST TECHNICAL  USER FAULT  SOFTWARE  HARDWARE  UP-GRADATION
 ASSIST NONTECHNICAL  PREVENTIVE MAINTENANCE  ASSIST IN PM  QC
 CALIBRATION  INSTALLATION  INSTALLATION FOLLOW UP  PHONE FIX
 ASSIST IN INSTALLATION  COMMISIONING  RETROFIT  IN-HOUSE REPAIR
 OPERATOR’S TRAINING  PERIPHERALS  TECHNICAL INSPECTION  OTHER’S
FAULT :
ERROR MESSAGE :
TIME OF ERROR OCCURING:
CAUSE :

ACTION TAKEN:

PARTS REQUIRED /USED


PART NUMBER DESCRIPTION QTY.

CUSTOMERS REMARKS APPLICATIONS REMARKS


 THE SERVICE REQUESTED HAS BEEN CARRIED OUT
BY YOUR APPLICATION TO OUR SATISFACTION:

CUSTOMERS SIGNATURE
WITH SEAL & DATE APPLICATIONS SIGNATURE & CODE

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