Job Title: Process Associate
Job Title: Process Associate – Operations Department (US Shift)
Company- Dire Surveillance
Annual CTC: Based on past experience / Last CTC
Location: Mohali, India
Shift: US Shift (Flexible working hours to overlap with US time zones)
Job Summary:
We are seeking a detail-oriented and proactive Process Associate to join our Operations
team. This role is responsible for monitoring and managing client sites using an AI-
based automated portal, ensuring smooth operations with zero client escalations. The
ideal candidate should have basic computer knowledge, excellent communication skills,
and a commitment to participating in continuous learning and training.
Key Responsibilities:
Site Monitoring:
Use AI-based automated portal to actively monitor client sites, ensuring smooth
operations and identifying potential issues before they arise.
Client Follow-ups:
Regularly communicate with clients to ensure their needs are met and to provide
updates on system performance. Maintain a professional and responsive attitude
to client queries.
Reporting:
Generate accurate reports based on the monitoring data from the AI portal.
Ensure reports are delivered on time and meet quality standards.
Focus on Automation:
Ensure 100% focus on the automated monitoring system. Strive for zero
escalations by addressing issues proactively within the automated system.
Training Participation:
Participate in regular training sessions to stay updated with new technologies,
tools, and processes related to system monitoring and client management.
Process Adherence:
Follow standard operating procedures (SOPs) and ensure compliance with
company policies while performing job responsibilities.
Qualifications & Requirements:
Educational Qualification:
Passed Senior Secondary (12th Grade) or Graduation (Fresher or Experienced
candidates welcome).
Technical Skills:
Basic knowledge of computer operations and proficiency in Microsoft Office tools
(Excel, Word, etc.).
Communication Skills:
Strong verbal and written communication skills in English. Ability to
communicate clearly and professionally with clients.
Experience:
Fresher or experienced candidates are encouraged to apply.
Key Traits:
Attention to detail, proactive attitude, ability to multitask, and a focus on meeting
client needs without escalation.
Work Shift:
Must be available to work in the US shift, which require to align with US time
zones.
Benefits:
Competitive salary and performance-based incentives.
Training and development opportunities.
Health and wellness benefits.
Dynamic and inclusive work environment.
If you meet the above requirements and are eager to contribute to a growing and
innovative company, we invite you to apply for the Process Associate role.
Note: This position is based in Mohali, and candidates should be willing to work in the
US shift as required.