Chapter 3: The Environment and Corporate Culture
51. The environments in which businesses operate are
increasingly _____, requiring managers to be ready to react and
respond to even subtle environmental shifts.
A. static B. universal C. constant D. dynamic E. traditional
52. _____ includes all elements existing outside the boundary of
the organization that have the potential to affect the organization.
A. Organizational environment B. Internal environment
C. Task environment D. General environment
E. Technological environment
53. All of these are a part of an organization's task environment
except _____.
A. customers B. labor markets C. competitors D. employers E.
suppliers
54. Which of these is NOT a part of an organization's general
environment?
A. Technological B. Economic C. Competitors D. Legal-political E.
Sociocultural
55. The _____ of the external environment represents events
originating in foreign countries as well as opportunities for
American companies in other countries.
A. national dimension B. global dimension
C. international dimension D. Japan's dimension E. U.S. dimension
56. Stan is the owner of a small marketing firm. He designs ad
campaigns that specifically target demographic groups within U.S.
markets. Which demographic category currently has the largest
market size?
A. Baby boomers B. Generation X C. Generation Y D. Tweeners E.
In-betweeners
57. SweetTooth Candies is a U.S.-based company that
manufactures and distributes candy bars and snack foods
globally. The company sources most of its cocoa and sugar from
South American companies. This business relationship highlights
which dimension of the task environment?
A. Customers B. Competitors C. Labor market D. Culture E.
Suppliers
58. _____ is(are) included in an organization's task environment.
A. Suppliers B. Accounting procedures
C. Technology D. Government
E. Demographic characteristics
59. The _____ represents people in the environment who can be
hired to work for the organization.
A. competitors B. labor market C. suppliers D. customers E.
government
60. Ally's Applesauce is in the process of hiring sixty new workers.
The personnel department has a large pool of unskilled labor to
draw from due to the high unemployment rate in the local area.
Which dimension of the external environment is involved here?
A. Sociocultural B. Competitors C. Technological D. Labor market
E. Legal-political
61. The internal environment within which managers work
includes all of the following except _____.
A. corporate culture B. production technology
C. organization structure D. physical facilities E. labor market
62. Scientific and technological advancements in a specific
industry as well as in society at large are included in which
general environment dimension?
A. Sociocultural dimension B. Legal-political dimension
C. Economic dimension D. Technological dimension
E. Corporate culture dimension
63. _____ system draws resources from the external environment
and releases goods and services back to it.
A. Production B. Closed C. Open D. Information E. Management
64. The _____ environment represents the outer layer of the
environment and affects organizations _____.
A. task; indirectly B. general; directly C. internal; directly D.
internal; indirectly E. general; indirectly
Symbol: act, object or event conveys meaning to others
Stories: narrative based on true events that is repeated frequently
and shared among organizational employees
Heroes: figure who exemplifies the deeds, character, and
attributes of a strong culture
Slogan: phrase or sentence that succinctly expresses a key
corporate value
Ceremony: is a planned activity at a special event that is
conducted for the benefit of an audience