Oct 29, 2025
Table of Contents
Definitions 2
Supported 2
Unsupported 2
SC//HyperCore Software Licensing 3
SC//HyperCore Software Support 5
Tested & Supported HyperCore System Limits 6
Product Lifecycle Reference 7
Active Software End Of Lifecycles 8
Scale Computing Fleet Manager 8
Networking Requirements (HyperCore 9.4.5+) 8
VM Guest Operating System Support 9
Linux/Unix 9
Windows 11
Windows Server 11
SC//HyperCore Replication Support 12
SC//HyperCore Browser Support 12
Feedback and Support 13
Document Feedback 13
Technical Support and Resources 13
1
Definitions
Supported
Scale Computing will fully support and troubleshoot the operation of the SC//HyperCore system related to any supported operating
systems and configurations. Scale Computing may document environment specific configurations and best practices as well as
performance optimizations. Scale Computing may provide certified configurations with the operating system vendor where applicable.
Unsupported
Scale Computing will support and troubleshoot the operation of SC//Platform components only. Environment specific configurations and
best practices may not be available, including performance optimizations. Scale Computing does not routinely test these configurations
and will typically not be able to re-create issues specific to these environments for troubleshooting.
Definition
Single Node System
A single node initialized as an individual entity.
(SNS)
Cluster A minimum of 3 nodes initialized together as an individual entity.
SC//HyperCore’s capability to pool different drive types as different levels of storage. All spinning disks are
Tiering in one tier while all SSD disks are in a separate tier. This enables an administrator to customize access to the
separate storage pools at the virtual disk level for each VM.
Non-Tiered Node A node model that contains 100% spinning drives and no SSD drives.
Tiered Node A node model that contains 25% SSD drives and 75% spinning drives.
Flash Node A node model that contains 100% SSD drives and no spinning drives.
SC//HyperCore operating system, the custom-built storage, virtualization, and intelligence layers powering
SC//HyperCore
the SC//Platform experience.
2
SC//HyperCore Software Licensing
Scale Computing offers multiple software licensing options to meet a variety of use cases, shown below. Please note that
SC//HyperCore versions and system updates are equivalent between the SC//HyperCore license types. If you have any questions
regarding SC//HyperCore Software Licensing, please reach out to your Scale Computing Sales Representative, or
salesteam@[Link].
Professional Video
What’s Included: Standard Professional
Essentials
BRS
Surveillance
Maximum Number of Nodes Per Cluster 8 8 3 8 8
Memory Limit Per Node None None 256GB None None
Video Surveillance /
Application Restrictions None None None Backup Related Only
Security Only
Distributed Storage with High
Availability
✔️ ✔️ ✔️ ✔️ ✔️
Virtualization and VM Management ✔️ ✔️ ✔️ ✔️ ✔️
Manual Snapshots and Cloning ✔️ ✔️ ✔️ ✔️ ✔️
Live Virtual Drive Expansion ✔️ ✔️ ✔️ ✔️ ✔️
UEFI VM Support ✔️ ✔️ ✔️ ✔️ ✔️
RBAC ✔️ ✔️ ✔️ ✔️ ✔️
Single Sign-On ✔️ ✔️ ✔️ ✔️ ✔️
Automated Storage Tiering ✔️ ✔️ ✔️ ✔️ ✔️
3
VM-to-Node Affinity Management ✔️ ✔️ ✔️ ✔️
REST API Access ✔️ ✔️ ✔️ ✔️
Snapshot Scheduling ✔️ ✔️ ✔️ ✔️
Replication ✔️ ✔️
GPU Acceleration ✔️ ✔️ ✔️
SC//HyperCore Collection for Ansible
Support
✔️ ✔️ ✔️ ✔️
4
SC//HyperCore Software Support
Scale Computing offers support on the two most recent Standard Production software releases. Support is available for Early and
Limited Production software released within the last 12 months - unless the software release branch has since been replaced by its
Standard Production equivalent.
Standard Production software releases are available through the SC//Platform interface for self-managed upgrades at the user's
convenience.
Limited Production software releases are production ready software available through the SC//Platform interface for any systems
already on the software path, otherwise they may be scheduled with and applied by ScaleCare Support.
Early Production software releases are production ready software upgrades available at ScaleCare Support's discretion; validation
criteria may be applicable. Must be scheduled with and applied by ScaleCare Support.
LATEST SUPPORTED SC//HYPERCORE RELEASES
Version Availability Date
9.4.32 Standard Production Release April 2025
9.5.10 Standard Production Release October 2025
9.6.11 Early Production Release December 2025
5
Tested & Supported HyperCore System Limits
Supported Unsupported
Virtual Disk Capacity Virtual Disks - Compression
● No minimum ● On HyperCore releases prior to 9.6, compressed virtual disks
● 16TB Maximum are not supported and will not expand correctly once
uploaded. Ensure you are using uncompressed files prior to
Virtual Disk Count HyperCore 9.6.
● No Minimum
● 26 Maximum
Virtual NIC Count
● No Minimum
● 8 Maximum
HyperCore System Replication HyperCore System Replication
● 1 to 1 (One system’s VMs to/from another system) ● 1 to Many (Same VM from one system to multiple other
● 1 to Many (Different VMs from one system to multiple other systems) systems)
In all instances, a maximum of 25 systems can replicate to a single Target For more than 25 Source systems replicating to a single Target
system. system, contact Scale Computing to discuss your use case.
VM Imports and Exports VM Imports and Exports
● QCOW2 v3 is supported on HyperCore 7.2+ ● E1000/IDE/Compatibility drivers are supported for the initial
● Up to SMBv3 is supported for HyperCore VM export destinations on migration to HyperCore unless otherwise stated by Scale
HyperCore 8.0+ Computing Support. The latest VIRTIO drivers should be
● E1000/IDE/Compatibility drivers are supported for the initial migration used for full support.
to HyperCore unless otherwise stated by Scale Computing Support.
The latest VIRTIO drivers should be used for full support.
6
Product Lifecycle Reference
Scale Computing employs life cycle policies around software and hardware to ensure the latest capabilities and features are made
available to customers.
Detail
Announcement to customers that the specific product will be entering the end of life cycle.
End of Life Announcement
Initiates the "last time buy" period before the official End of Sale date.
The date when the specific product will no longer be offered on the Scale Computing price list for purchase.
End of Sale Initiates the "full support" period where customers are given the final chance to renew and/or extend their support contract for full
support (hardware and software) before the official End of Support Renewal date.
The date when the specific product's full support option (hardware and software) will no longer be offered on the Scale
Computing price list for purchase.
Customers with full support contracts will be honored to the contract completion date.
End of Support Renewal
Initiates the "limited support" period where software patches and updates may be limited or end completely. Software support will be
offered in a "best effort" capacity given this limitation before the official End of Life / End of Support date. Hardware will not be
supported under the "limited support" contract and will need to be purchased separately in the event of a failure.
End of Life The date when the product will no longer be supported (hardware or software) by Scale Computing.
End of Support Customers with full or limited support contracts will be honored to the contract completion date.
Active Software End Of Lifecycles
None.
7
Scale Computing Fleet Manager
SC//Fleet Manager is the primary interface for managing an entire SC//Platform deployment, from the Enterprise level to the Edge.
SC//Fleet Manager is always actively supported, and always running the latest updates, requiring no action on the user side to ensure the
latest features are available. See below for feature requirements and software considerations when accessing and working with SC//Fleet
Manager.
Networking Requirements (HyperCore 9.4.5+)
For HyperCore versions 9.4.5 and later, the Fleet Manager networking requirements have been simplified:
● Only TCP port 443 needs to be open.
● The static IP address [Link] ([Link]) must be whitelisted.
This simplified setup will handle all Fleet Manager traffic, including connection, registration, and Secure Link functionality.
For versions prior to HyperCore 9.4.5, refer to the requirements listed below.
SC//HyperCore Requirements Networking Requirements Browser Support
Outbound Ports: All modern browsers are supported by
TCP 443 SC//Fleet Manager
TCP/MQTT 8883
SC//Fleet Minimum HyperCore version TCP 22 NOTE
The HyperCore web interface is not supported in
Manager 9.1.7+ Whitelist: Safari.
[Link] ([Link])
[Link] ([Link]) Chrome or Firefox are recommended for
[Link] the best SC//Platform experience.
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VM Guest Operating System Support
Any guest operating system not listed may operate normally but is not tested for stability or functionality; minimal support assistance
will be available.
Linux/Unix
Centos RHEL Enterprise SUSE Linux
Ubuntu Server FreeBSD Fedora
Enterprise Linux Linux Enterprise
General Functionality and Versions Currently Versions Currently Versions Currently Versions Currently Versions Currently Versions Currently
Supported by the Supported by the Supported by the Supported by the Supported by the Supported by the
Features Manufacturer Manufacturer Manufacturer Manufacturer Manufacturer Manufacturer
Requires Guest Requires Guest Requires Guest Requires Guest Requires Guest Requires Guest
Virtual Disk Mount Display Agent2 Agent2 Agent2 Agent2 Agent2 Agent2
Virtual Disk Live Add and Delete Supported2 Supported2 Supported2 Supported2 Supported2 Supported2
VIRTIO Drivers Packaged Packaged Packaged Packaged Packaged Packaged
1
Kernel versions prior to 2.6.34 without appropriate patches expose an issue that causes the VM to hang after upgrading to HyperCore 7.6 and up. Ensure the
appropriate kernel is in place before upgrading.
9
Windows
Windows 115 Windows 10
x64 x64
General Functionality and
BIOS/UEFI Supported BIOS/UEFI Supported
Features
Virtual Disk Mount Display Requires Guest Agent2 Requires Guest Agent2
Virtual Disk Live Add and Delete Supported2 Supported2
VIRTIO Drivers Scale Computing Version 0.1.141 Scale Computing Version 0.1.141
5
Requires HyperCore version 9.4.17+ for full support - the latest HyperCore GA release is recommended.
Windows Server
Server 2025 Server 2022 Server 2019 Server 2016
x64 x64 x64 x64
BIOS/UEFI Supported BIOS/UEFI Supported BIOS/UEFI Supported BIOS/UEFI Supported
General Functionality and
Features Requires SC//HyperCore Requires SC//HyperCore Requires SC//HyperCore Requires SC//HyperCore
Version 9.4.21+ Version 9.1.14+ Version 8.2+ Version 7.2+
Virtual Disk Mount Display Requires Guest Agent2 Requires Guest Agent2 Requires Guest Agent2 Requires Guest Agent2
Virtual Disk Live Add and Delete Supported2 Supported2 Supported2 Supported2
Scale Computing Version Scale Computing Version Scale Computing Version Scale Computing Version
VIRTIO Drivers 0.1.141 0.1.141 0.1.141 0.1.141
2
SC//HyperCore supported, but the guest OS may or may not support the functionality. IDE virtual disk types are NOT compatible with the feature.
10
SC//HyperCore Replication Support
It is recommended that customers update target clusters before primary clusters when using remote connections and/or replication. Replication from
systems running HyperCore 9.1 or earlier is unsupported when replicating to a system running 9.4.17 or higher. It may be a required action to update to
the latest SC//HyperCore Software Standard Release when troubleshooting replication issues with ScaleCare Support. Please reach out to Scale
Computing Support with any questions or concerns.
Target System Version Supported Replication Source Version
HyperCore 9.2 HyperCore 8.9+
HyperCore 9.5 HyperCore 9.2+
HyperCore 9.6 HyperCore 9.4+
SC//HyperCore Browser Support
Chrome Firefox Microsoft Edge Safari
OS Windows, Mac OS X Windows, Mac OS X Windows Mac OS X
Latest Vendor Latest Vendor
Version - -
Version Version
Supported Yes Yes Yes No
NOTE: Accessing the HyperCore interface via iOS devices such as iPhones or iPads is not currently supported.
11
Feedback and Support
Document Feedback
Scale Computing welcomes your suggestions for improving our documentation. Please send your feedback to
documentation@[Link].
Technical Support and Resources
There are many technical support resources available for use. Access this document, and many others, at
[Link]
● Partner Portal - Partner and Distributor use only.
● User Community - Customer focused, including our online Forum.
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