SABRE QUICK REFERENCE

POCKET GUIDE

A concise, practical reference to Sabre commands—designed to

enhance accuracy, streamline workflows, and build confidence in
everyday Sabre GDS operations.
Table of Contents
Sign In/Out ......................................................................................................................................... 2
Encode / Decode................................................................................................................................ 2
Scrolling ............................................................................................................................................. 2
Air Availability Request ....................................................................................................................... 3
Return Availability .............................................................................................................................. 3
Additional Air Availability Entries and Qualifiers.................................................................................. 3
Sell Seats ........................................................................................................................................... 4
Minimum Connecting Time ................................................................................................................. 4
Name Field ......................................................................................................................................... 5
Phone Field ........................................................................................................................................ 6
E-Mail Field ........................................................................................................................................ 6
Ticketing Field .................................................................................................................................... 7
Received From Field .......................................................................................................................... 7
PNR Finalization Actions .................................................................................................................... 7
PNR Retrieval .................................................................................................................................... 8
Itinerary Modifications ........................................................................................................................ 8
Retention Line .................................................................................................................................... 9
Remarks Field (Notepad) ................................................................................................................... 9
OSIs & SSRs.................................................................................................................................... 10
Frequent Flyer Number .................................................................................................................... 10
Secure Flight Information (DOCS, DOCA, FOID, CTCE, CTCM)...................................................... 11
Seat Assignment .............................................................................................................................. 12
Form of Payment.............................................................................................................................. 12
Divide Procedure.............................................................................................................................. 13
PNR Clone ....................................................................................................................................... 13
PNR History ..................................................................................................................................... 14
Fare Quote ....................................................................................................................................... 15
Rule Display ..................................................................................................................................... 16
Pricing .............................................................................................................................................. 17
Price Quote ...................................................................................................................................... 19
Manual PQ ....................................................................................................................................... 20
Queue Management......................................................................................................................... 21
Sabre Queues .................................................................................................................................. 22
Air Extras ......................................................................................................................................... 23
Native Procedure to Book Air Extras ................................................................................................ 23
Native Procedure to Delete Booked Air Extras ................................................................................. 24
Printer Designation ........................................................................................................................... 24
Ticket and EMD Issuance ................................................................................................................ 25
Ticket and EMD Void........................................................................................................................ 28
Exchanges ....................................................................................................................................... 30
Refunds............................................................................................................................................ 39
Audit Trail Report ............................................................................................................................. 43

1 confidential | ©2026 Sabre GLBL Inc. All rights reserved.

Sign In/Out

Description Sabre

Sign In SI*[Agent ID]

Sign Out SO*

Display PCC and Area *S

Switch Between Areas ¤B

Encode / Decode

Description Sabre

City Encode W/-CC[City Name]

City Decode W/*[City Code]

Country Encode HCCC/[Country Name]

Country Decode HCCC/[Country Code]

Airline Encode W/-AL[Airline Name]

Airline Decode W/*[Airline Code]

Aircraft Equipment Decode W/EQ*[Aircraft Type Code]

Scrolling

Description Sabre

Move Down MD

Move Up MU

Move Bottom MB

Move Top MT

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Air Availability Request

Description Sabre

Display Availability for Today 1LHRCDG

Air Availability Scroll Down 1*

Display Availability by Date 101DECLHRCDG

Display Availability by Departure Time 101DECLHRCDG1200

Display Availability by Carrier 101DECLHRCDG¥AF

Display Availability with Direct Access to 101DECLHRCDG¤AF

Carrier

Return Availability

Description Sabre

Request Return Availability with Specific

1R05DEC
Date

Request Return Availability with Number of

1R¥4
Days

Request Return Availability specifying

1R05DEC¥LH
carrier

Additional Air Availability Entries and Qualifiers

Description Sabre

Amend Search Specifying Carrier 1¥LH

Amend Search Specifying New Date 105DEC

Amend Search Specifying Dayes Later 1¥4

Amend Search Specifying Days Before 1-4

Qualifier for Direct Flights /D

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List of Alliances K9LA*

Qualifiers to Search with Alliance ¥/*A or ¥/*O or ¥/*S

Qualifiers to Search with Cabin

YB = Economy
SB = Prem. Economy //YB or //SB or //BB or //FB
BB = Business
FB = First Class

Sell Seats

Description Sabre

Sell 1 Seat on Flight 01Y1

Sell 2 Different Booking Classes on

01Y1B2
Connecting Service

Sell the Same Booking Class on a

01Y1*
Connecting Service

Sell a Seat in Waiting List 01Y1LL

Sell a Seat as Passive Segment 01Y1GK

Add Surface Sector (ARNK) 0AA

Show Flight Information VI*

Long Sell Entry

0LH1285Y01DECATHFRAGK1
(Passive Segment)

Minimum Connecting Time

Description Sabre

Display minimum connecting time for a

T*CT–FRA
specific city

Display minimum connecting time for a

T*CT–MAD/AFIB
specific city

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Display the minimum connecting time for
a specific airport for all airlines with a
Domestic or International connection
T*CT–CDG//DI
DD – Domestic to Domestic
DI – Domestic to International
ID – International to Domestic
II – International to International

Display the minimum Domestic or

International connecting time between two T*CT–AMS/DLKL/II
specific carriers

Name Field

Description Sabre

Add a single name field –DOE/JOE MR

Add multiple names in one name field –2DOE/JOE MR/SUE MRS

Add child name –DOE/JOHN MSTR*DOB15MAY17

Send a message to the airlines in the

booking with the date of birth of a child 3CHLD/15MAY17–2.1
passenger

Indicate Child Passenger Type PDTC09–2.1

Add infant name not occupying a seat –I/DOE/PAUL MSTR*DOB30JUN25

Send a message to the airlines in the

booking with the date of birth of an infant 3INFT/DOE/PAUL MSTR/30JUN25–1.1
passenger

Display Passenger Types

Most Common Passenger Types, which can also be
indicated with the PDT entry:
ADT – Adult PD
CNN – Child (With Age)
INF – Infant without seat
INS – Infant with seat
ITX – Inclusive Tour Fare
SEA – Seaman

Delete Passenger Name –1¤

Change a Passenger Name –1¤SMIT/JANE MRS

Display Passenger Names *N

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Phone Field

Description Sabre

Add phone contact field, with phone type

A – Agency
B – Business 90793888184–A
C – Corporate
H – Home
M – Mobile
HTL - Hotel

Add phone field including an extension 9508042X2184–B

Add phone contact field outside your area 9/LON793888184–B

Add phone contact field for

9/LON02083729878X372–HTL
Accommodation

Delete Phone Field 91¤

Amend Phone Field 91¤0123456789–A

Display Phone Field *P9

E-Mail Field

Description Sabre

Add Email Address PE¥JDOE@[Link]¥

Delete Email Address PE1¤

Amend Email Address PE1¤¥JDOE@[Link]¥

Display Email Address *PE

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Ticketing Field

Description Sabre

Same Day Ticketing 7TAW/

Specified Ticketing Date 7TAW12JUN/

No Ticketing Date Indication 7T-OK or 7T-A

Delete Ticketing Field 71¤

Performing another Ticketing Field Entry (7) will

Amend Ticketing Field
override the previously inserted Ticketing Field

Display Ticketing Field *P7

Received From Field

Description Sabre

Insert Received From 6JD

Display Received From Field *P6

PNR Finalization Actions

Description Sabre

End PNR (Save Changes) E or ET

End and Retrieve PNR ER

End PNR and Email Itinerary EM

End PNR, Email Itinerary and Retrieve PNR EMR

Ignore PNR (Discard Changes) I

Ignore and Retrieve PNR IR

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PNR Retrieval

Description Sabre

Display PNR *PNRPNR

Display using passenger’s last name *-SMITH

Display using passenger’s last name in all

*-XXXX-DANIELS
branches

Display using passenger’s last name in a

*-PCC0-DOE
specific PCC

Redisplay name list *L

Itinerary Modifications

Description Sabre

Cancel one Segment X3

Cancel more than one Segments X2/5–7

Cancel ALL Segments XI

Change a Specific Segment to a Specific

WC2Y
Booking Class

Change all Segments to a Specific Booking

WCAY
Class

Change the Number of Booked Seats for a

,2S1
Specific Segment

Change the Number of Booked Seats for ALL

,2
Segments

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Retention Line

Description Sabre

Add Retention Line 0OTHGK1ATH20APR

Add Retention Line with Free Text 0OTHGK1ATH20APR–RETENTION

Remarks Field
(Notepad)

Description Sabre

Insert a Simple Remark 5TEXT

Insert a Historical Remark 5H–TEXT

Insert Hidden Remark 5HR–TEXT

Insert Invoice Remark [Link]

Insert Address Remark 5/TEXT

Suppress ALL Fare Information in Itinerary

5Z¥ID-NF
PDF

Delete a Remark 51¤

Modify an Existing Remark 51¤NEW TEXT

Display Remarks *P5

Insert Unassociated Itinerary Remark 5¥WE WISH YOU A PLEASANT FLIGHT

Insert Itinerary Remark Associated to

5¥S2 DEPARTING TERMINAL 3
specific segment

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OSIs & SSRs

Description Sabre

Insert SSR 3[SSR Code]/[Free Text]

Insert SSR specifying Segment and

3VGML3–1.1
Passenger Association

Sabre automatically updates the status of ALL

Update all SSRs status SSRs according to the messages received from the
airlines.

Insert OSI 3OSI YY FREE TEXT

Delete SSR or OSI 31¤

Display Requests sent to the airline *P3

Display the Responses received by the

airline *P4
(Vendor Remarks)

Frequent Flyer Number

Description Sabre

Insert Frequent Flyer Number FFLH123456789/LX–1.1

Delete Frequent Flyer Number FF1¤

Display Frequent Flyer Number *FF

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Secure Flight Information
(DOCS, DOCA, FOID, CTCE, CTCM)

Description Sabre

Insert DOB as Security Information 3DOCS/DB/12JUL66/M/DOE/JOE–1.1

Insert Full DOCS Information

Document types:
A - Alien resident card
C - Permanent resident card
D - Taiwan travel permit for Chinese mainland residents
I - National ID
P - Passport
PD - Diplomatic Passport
PS - Special Passport
T - Refugee travel document and re-entry permit, US Travel
document 3DOCS/P/GB/S12345678/GB/12JUL66/M/23OCT1
F - Facilitation document 9/DOE/JOE–1.1
M - Military

Gender codes:
M - Male
F - Female
MI - Male Infant
FI - Female Infant
U - Undisclosed Gender Note: This gender code is valid for
APIS and Secure Flight (SFPD) formats only.
X - Unspecified

Insert DOCA information

3DOCA/D/GB/10 DOWNING
R – Residence STREET/LONDON/EN/7A1 H3P–1.1
D – Destination

Display DOCS and DOCA info *P3D

Delete DOCS and DOCA info 31¤

Insert FOID information 3FOID/NI123456789

Insert CTCE information 3CTCE/[Link]//[Link]–1.1

Insert CTCM information 3CTCM/0030691234567–1.1

3CTCR/PAX REFUSED TO PROVIDE

Insert CTC Refusal of Passenger
INFORMATION–1.1

Display FOID and CTC info *P3

Delete FOID and CTC info 31¤

Insert DOB as Security Information 3DOCS/DB/12JUL66/M/DOE/JOE–1.1

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Seat Assignment

Description Sabre

Display Graphic Seat Map 4G1*

Display booked seats *B

Delete the seat of a specific Passenger in a

4GX1–1.1
specific Segment

Delete ALL booked seats 4GXALL

Form of Payment

Description Sabre

Insert FOP CASH FOPCASH

Insert FOP Credit Card FOP*VI4444333322221111¥12/29

Insert FOP Invoice FOPINV

Display Form of Payment *FOP

Delete Form of Payment FOP1¤

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Divide Procedure

Description Sabre

Initiate the Divide procedure for

Step 1 D2.1
one or more passengers

When initiating the Divide Procedure, Sabre will display the new PNR being created with the Names
that are being divided. At that point it is possible to proceed with any amendments required for the
booking.

a. Delete a segment
Proceed to any modifications that
b. Sell new segment
Step 2 might be needed to be made in the
c. etc.
new PNR which is being created

Step 3 Perform a Received From 6[Agent ID]

File new PNR and request a New F

Step 4 (At this point it is still possible to press I and discard the whole
Record Locator procedure.)

Step 5 Finalize the Divide Transaction E(R)

In Sabre a new line is created in the Remarks Field

Access the Divided PNR created after the
(*P5) with all the information required for the divided
procedure is finalized and the new
reservation. (PNR and Fully Detailed Time-Stamp of
reservation is created properly
the division that has taken place)

PNR Clone

Description Sabre

Ignore and Clone ALL PNR data ICAPD

Ignore and Clone Passenger data only ICAPD,XI

Ignore and Clone Itinerary Only IC

ICX2 or ICX2–4/6
Ignore and Clone Specific Segments ONLY
In Sabre the segment specified is the one needed to be
deleted

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 ICAN,X2 or ICANX2–4/6
Ignore and Clone ALL PNR data but only
with specific segments In Sabre the segment specified is the one needed to be
deleted

Ignore and Clone Itinerary only with new

ICB2
passenger number

PNR History

Description Sabre

Display entire History *H

Display Itinerary History *HI

Display Air Itinerary History *HIA

*PQH
In Sabre the most commonly used entry to view past price
Display Price Quote History quotes would be the entry to view delete price quotes, as per
below.
*PQD

Display Queue Placement History *QH

Display History of SSRs and OSIs sent to

*H3
the carrier

Display History of Messages received from

*H4
the carrier

Display Remark History *H5

Display Ticketing History *HT

Display Name History *HN

Display Reserved Seats History *HB

Display History for actions performed by a

*H/¥A[Agent Sign]
specific Agent

Display History for actions performed in a

*H/[PCC]
specific PCC

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Fare Quote

Description Sabre

Important Note: All additional qualifiers listed below can be combined with each other, given that they do not override each
other.

Perform a Fare Quote for a specific routing

FQLONPAR10MAY
on a specific date for all carriers

Perform a Historical Fare Quote for a

specific routing on a specific date for all FQ10FEB25LONPAR10MAY
carriers

Perform a Fare Quote for a specific routing

FQLONPAR10MAY–BA
on a specific date for a specific carrier

Perform a Fare Quote for a specific routing

on a specific date for a specific Booking FQLONPAR10MAY¥BY
Class

Perform a Fare Quote for a specific routing FQLONPAR¥OW

on a specific date for specific trip type FQLONPAR¥RT

Perform a Fare Quote for a specific routing FQLONPAR10MAY¥PSEA

on a specific date for specific Passenger FQLONPAR10MAY¥PITX
Type etc.

Perform a Fare Quote for a specific routing

on a specific date for fares secured with a FQLONPAR10MAY¥AC*ABC123
specific Account Code

Perform a Fare Quote for a specific routing

on a specific date for fares secured with a FQLONPAR10MAY¥ITMM10
specific Corporate ID

Perform a Fare Quote for a specific routing

FQLONPAR10MAY¥PL
on a specific date for Published Fares Only

Perform a Fare Quote for a specific routing

FQLONPAR10MAY¥PV
on a specific date for Private Fares Only

Perform a Fare Quote for a specific routing

FQLONPAR10MAYBB
on a specific date for a specific Cabin Only

Perform a Fare Quote for a specific routing

on a specific date excluding fares with
FQLONPAR10MAY§XP
penalty restrictions (CAT16) (CAT31)
(CAT33)

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Perform a Fare Quote for a specific routing
on a specific date excluding fares with FQLONPAR10MAY§XA
advanced purchase restrictions (CAT5)

Perform a Fare Quote for a specific routing

on a specific date excluding fares with ANY FQLONPAR10MAY§XR
restrictions that may apply

Rule Display

Description Sabre

Display the Rule Category Menu of a

specific Fare Basis listed in the Fare Quote RD2*M
List

Display the details of ALL the Rule

Categories of a specific Fare Basis in the RD2
Fare Quote List

Display specific Rule Category of a specific

RD2*16
Fare Basis in the Fare Quote List

Display multiple Rule Categories of a

RD2*16/31/33
specific Fare Basis in the Fare Quote List

Display ALL Rule Categories for a specific WPRD*S1

segment Must be performed after a Pricing Entry (WP).

Display a Specific Rule Category of A

specific Segment
WPRD*PE¥S1
Most Common Rule Category Alpha-Codes: or
MI – Minimum Stay (6) WPRD*C16¥S1
MS – Maximum Stay (7)
PE – Penalties (16) Must be performed after a Pricing Entry (WP).
VC – Voluntary Changes (31)
VR – Voluntary Refunds (33)

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Pricing

Description Sabre

Important Note: All additional qualifiers listed below can be combined with each other, given that they do not override each
other.

Price itinerary as booked WP

Price lowest available fare without

WPNC
rebooking

Price at best available fare and rebook WPNCB

Price Alternative Options (same RBD as

WPA
booked)

Display the lowest possible fare WPNCS

Price a specific passenger WPN1.1

Price specific segments WPS1/3–7

Price for a specific passenger type

Most Common Passenger Types: WPPC07
ADT – Adult WPPSEA
CNN – Child (With Age) WPPITX
INF – Infant without seat etc.
INS – Infant with seat
ITX – Inclusive Tour Fare In order to force the Passenger type in Sabre the qualifier ¥XO
SEA – Seaman
must be added

Price specifying the plating carrier WPALH

WPBR[Brand Code ID]

In Sabre a branded fare must be priced according to the Brand

Code ID assigned by the airline.
Price specifying the Branded Fare Family
Examples Below:
COMFORTFLE à A3 ComfortFlex
STANDARD à KL/AF Standard
FLEX à LH/LX/OS/SN Flex
etc.

Price for the best available option

according to cabin WPNC¥TC–BB à Display
YB = Economy
SB = Prem. Economy WPNCB¥TC–BB à Rebook
BB = Business
FB = First Class

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Price by Forcing a Fare Basis WPQUNLGTLW

WPAC*ABC123
Price for a Specific Account Code
In order to force the Account Code in Sabre the qualifier ¥XC
must be added

WPITMM10
Price for a Specific Corporate ID
In order to force the Corporate ID in Sabre the qualifier ¥XC
must be added

Price with no penalties WPXP or WPNC¥XP

Price with no restrictions WPXR

Backdate / Historical Pricing WPB10DEC25

In order to retain a Price Quote in Sabre the entry PQ must be performed after the desired pricing entry
is performed. Otherwise the additional qualifier ¥RQ can be added at the end of the Pricing entry and
the system will automatically create a Price Quote (PQ) of what the specific entry has priced.

An example of a complex pricing entry in Sabre would be below. The example below is for pricing a BA
itinerary.

WPNCB¥S1-2*BRECONSEL¥S3-4*BRBIZSEL¥RQ

In the above entry what the system is instructed to do is the below:

1) Price - WP
2) The Cheapest available Option and Rebook to it - NCB
3) For Segments 1 and 2 in Brand “Economy Select” (BA) - ¥S1-2*BRECONSEL
4) For Segments 3 and 4 in “Brand Business Select” (BA) - ¥S3-4*BRBIZSEL
5) And Store the Fare Priced - ¥RQ

When a different additional qualifier is needed to be specified for each segment(s) the way to connect it
to the according segment(s) is by placing it, in the entry, right after the segment(s) and connecting it
with an asterisk (*) instead of a Cross of Lorraine. This way the entry is split in proper parts, one part
specifying how the Outbound is to be priced and another part specifying how the Inbound is to be
priced.

Another example of a complex pricing entry in Sabre would be the below in which a different Fare Basis
is Specified for each leg:

WPS1-2*QKLN0C0S6¥S3-4*QCNN0C0S4¥RQ

In the above entry what the system is instructed to do is the below:

1) Price - WP
2) For Segments 1 and 2 forcing the Fare Basis “KLN0C0S6” - S1-2*QKLN0C0S6
3) For Segments 3 and 4 forcing the Fare Basis “CNN0C0S4” - ¥S3-4*QCNN0C0S4
4) And Store the Fare Priced - ¥RQ

18 confidential | ©2026 Sabre GLBL Inc. All rights reserved.

Price Quote

Description Sabre

In order to retain a Price Quote in Sabre the entry PQ must be performed after the desired pricing entry
is performed. Otherwise the additional qualifier ¥RQ can be added at the end of the Pricing entry and
the system will automatically create a Price Quote (PQ) of what the specific entry has priced.

Display the Price Quotes Summary *PQS

Display the Details of a specific Price Quote *PQ1

Delete ALL Price Quotes PQD–ALL

Delete a specific Price Quote PQD2

**WTKT1
Amend manually an existing Price Quote This entry will initiate a Mask sequence in which all details of
the Price Quote are amendable.

Create Manual Price Quote W¥CTKT

Step 1: Press “ESC” to exit the mask. The Manual

Command bar is enabled.
Ignore Manual PQ Creation Step 2: Perform IR and no changes are saved in the
PNR

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Manual PQ
The Manual Price Quote Creation/Modification mask is initiated with the entries W¥CTKT (Create New PQ) or with
the entry **WTKT1 (Amend Existing PQ). Below are the examples of the creation of new PQ, when amending a
existing PQ all the details are prepopulated as per System Pricing and are accessible to be amended according to
the needs of the user.

Screen 1 Screen 2

Screen 3
• The way to navigate in-between the screens
is by pressing “Enter”, the system will
automatically display the next screen in line,
given that the details in the current one are
all inserted in the correct format.

• After completing Screen 3 and pressing

“Enter” the system will display again Screen
1. The way to exit the mask sequence is by
pressing “ESC”. The Manual Command Bar
will be enabled, and the booking must be
finalized in order to save all changes made.

20 confidential | ©2026 Sabre GLBL Inc. All rights reserved.

Queue Management

Description Sabre

Queue Count All Queues QC/-

Display Queue Name Table QN*/Q

Queue count all for branch office QC/ABC1

Sign into queue Q/40

Ignore PNR I

Remove the PNR from the Queue QR

E
End PNR Finalize all changes made to the PNR, remove it from
Queue and have the next PNR automatically displayed
to work on it.

EL
End PNR and Leave it on Queue Finalize all changes made to the PNR, leave it in Queue
and have the next PNR automatically displayed to work
on it.

End and Retrieve PNR ER

Exit queue and ignore last PNR QXI

QXIR
Exit Queue, Ignore and Retrieve PNR Exit Queue Env. and ignore all changes made to the
PNR. PNR still active on screen to work on, outside of
Queue Env.

QXR
Exit Queue, Remove PNR Exit Queue Env. and remove the PNR from
the Queue.

QXE
Exit Queue, End PNR
Exit Queue Env. and finalize all changes made to the
PNR. PNR will also be removed from the specific Queue.

QXER
Exit Queue, End and Retrieve PNR Exit Queue Env. and ignore all changes made to the
PNR. PNR still active on screen to work on, outside of
Queue Env.

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Place on Queue [N] QP/12/[PIC Code]

Place on specific Queue in Branch PCC QP/ABC119

Future queue placement with a specific date 5Q-10SEP30/[PIC Code]

Sabre Queues

Description Sabre

Message Queues A–Z

Supervisor S

General G

PNR Queues 0 – 511

System Queues 0 – 49

Detailed information about Queues can be found in the link below:

Queues - Assigned System Queues (0 - 49)

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Air Extras

Description Sabre

In Sabre, in order to issue an EMD for an ancillary service (Pre-reserved Seats Incl.), first there must be
an Air Extra created which which is a Price Quote for the ancillary service. In the Air Extra field all the
details of the EMD to be issued can be viewed and reconfirmed before proceeding with the issuance.

WP*AE
Display List of Air Extras
Can only be performed after the Pricing entry (WP…)

Display the Booked Air Extras *AE

The easiest way to access the Air Extras list and the Seat Map for each Itinerary it to enable the Air Extra Widget or
the Seat Map Widget which can be found in the details drop down of each pricing result that the system returns.

Air Extra Widget à Seat Map Widget à

The easiest way to access the Air Extra modifications panel is as per below, via the Trip Summary Toolbar.

à à

*Important Note*: When using the graphic way to add an Air Extra Sabre will automatically insert the required SSR.

Native Procedure to Book Air Extras

Steps Description Sabre

Step 1 Price your Itinerary WP

Step 2 Open the Air Extra List WP*AE

Step 3 Sell the Air Extra required AE¥[Quantity of Air Extras]A[Air Extra Line Number]

Step 4 Display the Air Extra information *AES (Here you can see the SSR Code required)

Step 5 Add the Required SSR 3FBAG/ or 3XBAG/ or 3MBAG/ or etc.

Step 6 Perform a Received From 6[Agent Initials]

Step 7 End and Retrieve the PNR ER

23 confidential | ©2026 Sabre GLBL Inc. All rights reserved.

Native Procedure to Delete Booked Air Extras

Steps Description Sabre

Step 1 Display the Air Extra List *AE

Step 2 Cancel the Air Extra AE¥X[Air Extra Number]

Step 3 Perform a Received From 6[Agent Initials]

Step 4 End and Retrieve the PNR ER

Printer Designation
In Sabre the Agent, in order to proceed with the actions of Ticket/EMD Issuance, Ticket/EMD Voiding,
Ticket/EMD Exchanges, Ticket/EMD Refunds has to have the System Printers designated every day
after signing in to the system. Below is displayed the detailed procedure as per entries to be performed
and how these entries should be displayed in the actual GDS environment.

Description Sabre

Step 1: Perform the entry SI* to sign in to all areas

Printers Designation Step 2: Perform the entry

PPS[Printer Profile Number]
Which will designate the indicated printer profile

Undesignate Printers PPO

Display all areas and printers designated *S*P

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Ticket and EMD Issuance
In Sabre the indication of the Pricing and Commission qualifiers takes place at the same time as the
Ticket Issuance. Both qualifiers are included in the issuance entry. In the vast majority of the cases the
Commission is specified per carrier on an Agency level so the only qualifier needed to be specified is the
Price Quote, according to which the ticket is to be issued.

Ticket Issuance Procedure

Description Sabre

The Issuance entry in Sabre always starts with W¥ followed by any additional qualifiers the user might
need to indicate.
Caution: In case a simple W¥ is performed, without any additional qualifiers, to indicate the Price Quote
to be used for example, the system will Issue the cheapest applicable option for the booked RBD. It is
imperative that the PQ Number is always specified when proceeding to a ticket issuance.

W¥PQ1¥KP0
Issue Electronic Ticket Record (ETR),
indicating Price Quote and Commission In the vast majority of the cases the Commission is indicated on
Agency level so the entry most commonly used is W¥PQ1

Issue ETR, indicating Price Quote, FOP and

W¥PQ1¥FCASH¥KP0
Commission

Issue ETR, indicating Price Quote and adding

W¥PQ1¥EDFREE TEXT
Endorsement

Issue ETR, indicating Price Quote and adding

W¥PQ1¥UTOURCODE
Tour Code

After Issuance Electronic Ticket Records (ETR) can be found in the *T field of the PNR with
the indication TE in front of the document number.

Display Ticket List *T

Display Details of ETR WETR*2

Display Details of ETR

WETR*T2201234567890
(with document number)

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Additional Issuance Qualifiers

Description Sabre

Specify Segment Numbers ¥S[Segment Number]

Specify Form of Payment (Cash / Invoice) ¥F[CASH or INV]

Specify Form of Payment (Credit Card) ¥F*[Credit Card Number]/[Exp. Date MMYY]

Specify Stored Form of Payment ¥F*FOP[Line number from *FOP]

Specify Plating Carrier ¥A[Two Letter Code of Airline]

Specify Commission Percentage ¥KP[Commission Percentage]

Specify Tour Code (Suppressing Fare Amount) ¥UI*[Tour Code]

Override Endorsement ¥EO[Free Text]

*Important Note*: It is imperative to perform an End Transaction entry (E/ER/ET) after issuing an ETR.

EMD Issuance
In Sabre the Air Extras booked are working as a price quote according to which the EMDs are going to
be issued. This is why the EMD issuance entry is always including the Air Extra line number as displayed
in the *AE field of the PNR which is being processed. Below is an Example of how an Air Extra, which is
ready for issuance, should look like.

The most commonly encountered STATUS codes of Air Extras are the below:
HN – Pending airline confirmation
HD – Hold confirmed, pending payment
UC – Unable to confirm
UN – Unable to confirm
HX – Cancelled due to Ticketing Time Limit
HK – Confirmed, NO EMD required

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EMD Issuance Procedure

Description Sabre

The EMD issuance entry in Sabre starts with W¥ followed by the indication that the Document
to be issued is an EMD and the indication of the Air Extra Number to be used for the issuance
of it. After these any additional qualifier may follow.
In Sabre this is not necessary. The Segment, Passenger, Ticket Number (etc.) association is
made automatically on Air Extra level.

Issue Electronic Miscellaneous Document

W¥EMD*AE1
(EMD), indicating Air Extra Number

Issue Electronic Miscellaneous Document

W¥EMD*AE1¥FCASH
(EMD), indicating Air Extra Number and FOP

After Issuance Electronic Miscellaneous Documents (EMD) can be found in the *T field of the PNR with the
indication ME in front of the document number.

Display list of EMDs *T

Display Details of EMD WEMD*3

Display Details of EMD

WEMD*T2201234567890
(with Document Number)

*Important Note* - It is imperative to perform an End Transaction Action (E/ER/ET) after issuing an
EMD.

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Ticket and EMD Void
In Sabre it is possible to void both an Electronic Ticket Record (ETR) and an Electronic Miscellaneous
Document (EMD) either while inside the PNR where it is located or outside of it, just by indicating the
Document Number.

Ticket Void Procedure

Description Sabre

Step 1: WV[Line Number in *T field]

After firstly inserting this entry, Sabre will prompt the user
Void Ticket
to renter in order to reconfirm that ticket is to be voided. If
(With Line Number in List *T) the entry is reinserted the ticket will be voided.
Step 2: WV[Line Number in *T field]

Step 1: WETR*T2201234567890
After displaying the Ticket Details by performing the
Void Ticket
below entry the ticket that is displayed will be
(With Document Number)
voided.
Step 2: WETRV

Display VOID list of last month WV*

Step 1: Perform the entry

WETP*[Carrier Two-Letter Code]
to reconfirm if the carrier allows VOID EXCH.
Void an EXCH TKT
Step 2: Proceed with the void procedure the exact
same way as with a regular ETR.

*Important Note* - It is imperative to perform an End Transaction Action (E/ER/ET) after Voiding an ETR.

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EMD Void procedure

Description Sabre

Step 1: WV[Line Number in *T field]

After firstly inserting this entry, Sabre will prompt

Void Ticket the user to renter in order to reconfirm that EMD is
(With Line Number in List *T) to be voided. If the entry is reinserted the EMD will
be voided.

Step 2: WV[Line Number in *T field]

Step 1: WETR*T2201234567890

After displaying the Ticket Details by performing the

Void Ticket
below entry the ticket that is displayed will be
(With Document Number)
voided.

Step 2: WETRV

Display VOID list of last month WV*

*Important Note* - It is imperative to perform an End Transaction Action (E/ER/ET) after Voiding an ETR.

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Exchanges

Revalidation

Description Sabre

In Sabre, in order to proceed with a Revalidation, the user must display the Ticket Details with
the WETR*[Line number in *T Field] and after that indicate the segment number need to be
inserted in the ticket and coupon, to which the segment is to be inserted.

Step 1: Perform the entry WETP*[Carrier Two-Letter

Code]
to reconfirm if the carrier allows Revalidation from
Agent
Ticket Revalidation
Step 2: Perform the entry
WETR*[Line number in *T Field] for the ticket to be
revalidated
Step 3: Perform the entry WETRL/S2/C2

Ticket Automated Exchanges

Description Sabre

In Sabre, in order to proceed with an Automated Exchange, there are two possible ways. Either via the
Graphical Way (Workflows) or the Native Way by in initiating a Mask Sequence with a single entry.
Note: In Sabre the exchange entries can either include the Full Document Number or the indicator TR
followed by the Line Number in which the document is located in the *T field of the PNR.

Option 1: Graphically via the Workflows >

Exchange Ticket Tool
Option 2: Natively via a mask sequence initiated
Ticket Automated Exchanges
with the entry
WFRF[TKT Nmbr]¥S[Segment Nmbrs]
OR
WFRFTR[TKT Ln Nmbr]¥S[Segment Nmbrs]

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Additional Qualifiers for Automated Exchange Entries

Description Sabre

Specify Passenger Number ¥N[Passenger Number]

Specify Passenger Type ¥P[Passenger Type Code]

Specify Segment Numbers ¥S[Segment Number]

Specify Branded Fare Code ¥BR[Branded Fare Code]

Specify Form of Payment (Cash / Invoice) ¥F[CASH or INV]

Specify Form of Payment (Credit Card) ¥F*[Credit Card Number]/[Exp. Date MMYY]

Specify Stored Form of Payment ¥F*FOP[Line number from *FOP]

Specify Commission Percentage ¥KP[Commission Percentage]

Specify Tour Code ¥UI*[Tour Code]

Add Endorsement or Override Endorsement ¥ED[Free Text] or ¥EO[Free Text]

*Important Note* - It is imperative to perform an End Transaction Action (E/ER/ET) after Exchanging
an ETR.

Automated Exchanges Example

In the below scenario the flight for 20MAY is booked and ticketed. The Agent has inserted a new segment
in the PNR for the 27MAY and wants to check the price difference via Sabre Automated Exchanges.

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The following action from the Agent is to perform the Automated Exchanges entry, indicating the Ticket
needed to be exchanged and the segments needed to be in the new ticket. This entry will initiate the
mask sequence below.

• The way to navigate around the mask is by

inserting the letter “X” in the required box and
then pressing “Enter”.
• The Tax Code for the change fee is to be
inserted manually in the “COLLECT FEE AS
TAX” box.
• The details in this mask are guaranteed by the
system (unless there is a banner indicating
otherwise). If any detail is amended, then the
reissue will no longer be guaranteed by the
system.

By inserting an “X” in the NEXT box and pressing “Enter” the system will automatically take the Agent to
the next screen of the Automated Exchange Mask sequence.

• In Screen 40 the Commission amount /

percentage will be prepopulated if it was
indicated in the original issuance.
• Tour Code or Endorsement can both be
updated at this screen.
• The bag allowance is also accessible at this
screen.
• The FOP is prepopulated based on the form
of payment that was used for the original
issuance.
• At this point the Agent can either select to Quit
the transaction or Retain the transaction being
processed.

By inserting an “X” in the RETAIN box and pressing “Enter” the system will retain the transaction exactly
as calculated through the mask sequence.

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After retaining the transaction there is a Price Quote for Reissue (PQR) created according to which the
Exchange is to be finalized. The PQR is visible in the Price Quote Summary as per below.

At this point the Agent can delete the segments that are no longer required and leave only the segments
required in the PNR.

(Note: At this point, even though the PQR is created, it is not finalized. If needed, the Agent can simply
perform an IR and discard the whole procedure. The PQR will cease to exist and the segment which is
in SS status will be removed from the PNR.)

The way to proceed with the exchange of the ticket is to issue the PQR. This can be done with the use
of the common issuance entry. In this example the entry to do that would be the below.

W¥PQR2

After this entry it is always imperative to perform a received from entry (6) and an End Transaction entry
(E / ER / ET)

After performing the above, the original ticket status will be turned to EXCH (Exchanged) and there will
be a new ticket number created in the *T field with status OPEN (Open for use).

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Ticket Manual Exchanges

Description Sabre

In Sabre, even when proceeding with a manual exchange (which is not guaranteed by the system, in the vast
majority of the cases, the system will calculate automatically the Fare and Tax difference between the Original ETR
and the Itinerary to which it is to be exchanges, always based on the pricing instructions provided to the system by
the user. This is why this Tool is named
Semi-Automated Exchanges
Note: In Sabre the exchange entries can either include the Full Document Number or the indicator TR followed by
the Line Number in which the document is located in the *T field of the PNR.

WFR[TKT Nmbr]¥S[Segment Nmbrs]

OR
WFRTR[TKT Ln Nmbr]¥S[Segment Nmbrs]
Ticket Manual Exchanges
The above entries will initiate a Mask Sequence with
all the elements needed for an Agent to specify for the
EXCH.

*Note: Semi-Automated Exchanges in Sabre can also be performed by creating a Price Quote (PQ)
for the New Itinerary and then including this PQ in the exchange entry as per below.
WFR[TKT Nmbr]¥PQ[Price Quote Nmbr] or WFRTR[TKT Ln Nmbr]¥PQ[Price Quote Nmbr]

This will again initiate the same mask sequence, and the Agent will be able to amend any details required
through the process.

Additional Qualifiers for Semi-Automated Exchange Entries

Description Sabre

Specify Passenger Number ¥N[Passenger Number]

Specify Passenger Type ¥P[Passenger Type Code]

Specify Price Quote ¥PQ[Price Quote Number]

Specify Branded Fare Code ¥BR[Branded Fare Code]

Specify Form of Payment (Cash / Invoice) ¥F[CASH or INV]

Specify Form of Payment (Credit Card) ¥F*[Credit Card Number]/[Exp. Date MMYY]

Specify Stored Form of Payment ¥F*FOP[Line number from *FOP]

Specify Commission Percentage ¥KP[Commission Percentage]

Specify Tour Code ¥UI*[Tour Code]

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Semi-Automated Exchanges Example

In the below scenario the flight for 10MAY is booked and ticketed. The Agent has inserted a new segment
in the PNR for the 15MAY and wants to check the price difference via Sabre Semi-Automated
Exchanges.

The following action from the Agent is to perform the Semi-Automated Exchanges entry, indicating the
Ticket needed to be exchanged and the segments needed to be in the new ticket. This entry will initiate
the mask sequence below.
•In Screen 10 the Original Ticket details are
displayed so that the Agent can review.
• The Coupons of the original Ticket are
displayed in detail, and each one has an
Action Code Box next to it.
• The way to navigate around this mask
sequence is exactly the same as in the
Automated Exchanges. An “X” must be
inserted in the required box and by pressing
“Enter” the system will proceed to the next
screen in line.
• At this point the Agent needs to insert the
action
By inserting an “X” in the NEXT box and pressing “Enter” the codewill
system required in the according
automatically box. In
take the Agent to
this case an ”X” (for Exchanges) must be
the next screen of the Semi-Automated Exchange Mask sequence.
indicated.
•• In Screen 30 the Fare and Tax difference
between the Original Ticket and the New
Calculation is being displayed.
• At this point the Agent can indicate the CHG
FEE AMOUNT in the according box, the TAX
Code in the COLLECT FEE AS TAX box.
• If needed, inserting an “X” in the TAX
COMPARISON box and then pressing
“Enter” the detailed tax comparison will be
displayed and will be fully amendable for the
Agent.

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By inserting an “X” in the NEXT box and pressing “Enter” the system will automatically take the Agent to
the next screen of the Automated Exchange Mask sequence.

• In Screen 40 the Commission amount /

percentage will be prepopulated if it was
indicated in the original issuance.
• Tour Code or Endorsement can both be
updated at this screen.
• The bag allowance is also accessible at this
screen.
• The FOP is prepopulated based on the form
of payment that was used for the original
issuance.
• At this point the Agent can either select to
Quit the transaction or Retain the transaction
being processed.

By inserting an “X” in the RETAIN box and pressing “Enter” the system will retain the transaction exactly
as calculated through the mask sequence.

After retaining the transaction there is a Price Quote for Reissue (PQR) created according to which the
Exchange is to be finalized. The PQR is visible in the Price Quote Summary as per below.

At this point the Agent can delete the segments that are no longer required and leave only the
segments required in the PNR.

(Note: At this point, even though the PQR is created, it is not finalized. If needed, the Agent can simply
perform an IR and discard the whole procedure. The PQR will cease to exist and the segment which is
in SS status will be removed from the PNR.)

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The way to proceed with the exchange of the ticket is to issue the PQR. This can be done with the use
of the common issuance entry. In this example the entry to do that would be the below.

W¥PQR2

After this entry it is always imperative to perform a received from entry (6) and an End Transaction
entry (E / ER / ET)

After performing the above, the original ticket status will be turned to EXCH (Exchanged) and there will
be a new ticket number created in the *T field with status OPEN (Open for use).

Involuntary Exchanges

When performing an involuntary exchange, the first step needed to be taken by the agent is to amend
the segment status of the segments provided by the airline as alternative and remove the segments
that are no longer required to be present in the PNR.

Segment Status Code Change

Description Sabre

In Sabre the entry, most commonly used is the EWR. This entry will Automatically make the below
changes to the PNR segments.
TK Status Segments à HK Status Segments
HX → Removed from PNR
UN → Removed from PNR
UC → Removed from PNR

Update Schedule Changes EWR

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Involuntary Exchanges Fast Path

Description Sabre

In Sabre the entry, most commonly used, to quickly and efficiently perform an Involuntary
Exchange is the below. In the few cases where this entry is not supported, then the Agent has
to refer to Manual Exchanges with a Manual PQ creation.

WFRX[13-digit e-Ticket Number]/SC¥N[Passenger

Involuntary Exchanges
Number]
Fast Path

Additional Qualifiers for Involuntary Exchange Entries

Description Sabre

Specify Segment Numbers ¥S[Segment Number]

Specify Passenger Number ¥N[Passenger Number]

Add Endorsement ¥ED[Free Text]

Override Endorsement ¥EO[Free Text]

*Important Note* - It is imperative to perform an End Transaction Action (E/ER/ET) after performing an
Involuntary Exchange to an ETR.

EMD Exchanges

Description Sabre

In Sabre in order to proceed with an EMD exchange a new Air Extra must be created and after that, the agent
can either compare the price differences and then proceed with the exchange after the comparison, or
directly proceed with the exchange ignoring the comparison step. In both entries the NEW Air Extra number
must be indicated to the system.
Note: In Sabre the exchange entries can either include the Full Document Number or the indicator TR followed
by the Line Number in which the document is located in the *T field of the PNR.

Comparison Entries:
WEMDX2200987654321*AE1
WEMDXTR3*AE1
Exchange EMD into another EMD (usually
after itinerary exchanges)
Exchange Entries:
WEMDX2200987654321*AE1¥EXCH
WEMDXTR3*AE1¥EXCH

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Refunds
Automated Refunds

Description Sabre

In Sabre there are two ways to proceed with the Automated Refunds tool. Either with the graphical tool
in the Workflows section of the SR360 or by using the native entries for the calculation and the
execution of the refund.
Note: In Sabre the refund entries can either include the Full Document Number or the indicator TR
followed by the Line Number in which the document is located in the *T field of the PNR.

WFRA[13-digit e-Ticket Number]

Automated Refund Calculation
Or
(Informative Entry)
WFRATR[Ticket Line Number in *T]

WFRA[13-digit e-Ticket Number]/REF

Automated Refund Execution
Or
(Finalization Entry)
WFRATR[Ticket Line Number in *T]/REF

In order to proceed with the Sabre Automated Refunds tool, the Agent has to access the tool from the
path Workflows > Refund Ticket Tool

Example of Automated Refund Calculation

• The details of the Ticket to be Refunded

are displayed in order to review.
• The detailed image of the coupons.
• Fare of the original ticket, Taxes of the
original ticket, cancellation fee and the
total amount to be refunded.
• Breakdown of the Refundable and Not-
Refundable taxes are both displayed.

*Important Note* - It is imperative to perform an End Transaction Action (E/ER/ET) after Refunding an
ETR.

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Manual Refunds
Description Sabre

In Sabre the refund entries can either include the Full Document Number or the indicator TR followed
by the Line Number in which the document is located in the *T field of the PNR.

WFR[13-digit e-Ticket Number]

Or
Manual Refund WFRTR[Ticket Line Number in *T]
The entries above will initiate a mask sequence for the Manual
Refund

WFRR[13-digit e-Ticket Number]

Or
Full Refund Fast Path WFRRTR[Ticket Line Number in *T]
Caution: This entry will automatically proceed with the
Refund as instructed

WFRR[13-digit e-Ticket Number]¥CP100

Or
Full Refund Fast Path with Cancellation Fee WFRRTR[Ticket Line Number in *T] ¥CP100
Caution: This entry will automatically proceed with the
Refund as instructed

WFRN[13-digit e-Ticket Number]

Or
WFRNTR[Ticket Line Number in *T]
Tax Refund Only
The entries above will initiate a mask sequence with only the
Taxes displayed
(Fare amount is automatically forfeited)

WFRT[13-digit e-Ticket Number]

Or
Tax Refund Only Fast Path WFRTTR[Ticket Line Number in *T]
Caution: This entry will automatically proceed with
a Full Tax Refund as instructed

WFRRTR[Ticket Line Number in *T]/EMD

WFRRTR[Ticket Line Number in *T]
/EMD¥RC/[Waiver Code]

EMD Refund Caution: This entry will automatically proceed with

a Full EMD Refund

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 Step 1: Perform the entry
WETP*[Carrier Two-Letter Code]
to reconfirm if the carrier allows
Revalidation from Agent

Cancel Refund Step 2: WTRX[13-digit e-Ticket

Number]

After performing the Cancel Refund

Entry, the system will prompt the user
asking to renter in order to reconfirm
that the Refund is to be cancelled.

WFR[13-digit e-Ticket Number]

Or
WFRTR[Ticket Line Number in *T]
Manual Refund
The entries above will initiate a mask sequence for
the Manual Refund

*Important Note* - It is imperative to perform an End Transaction Action (E/ER/ET) after Refunding an
ETR or an EMD.

Manual Refund Example

In the below scenario the Agent is about to proceed with the Manual Refund for a ticket issued in SR360.
The procedure starts with Manual Refund entry.

• In Screen 10 the Original Ticket details are

displayed so that the Agent can review.
• The Coupons of the original Ticket are
displayed in detail, and each one has an Action
Code Box next to it.
• The way to navigate around this mask
sequence is exactly the same as in the
Exchanges. An “X” must be inserted in the
required box and by pressing “Enter” the
system will proceed to the next screen in line.
• At this point the Agent needs to insert the
action code required in the according box. In
this case an ”R” (for Refunds) must be
indicated.
•

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By inserting an “X” in the NEXT box and pressing “Enter” the system will automatically take the Agent to
the next screen of the Manual Refund Mask sequence.

• In Screen 30 the Fare and Tax Total of

the Original Ticket are being displayed.
• At this point the Agent can indicate the
Cancellation Fee Amount in the “CHG
FEE AMOUNT” box.
• If needed, inserting an “X” in the TAX
COMPARISON box and then pressing
“Enter” the detailed tax breakdown will
be displayed and will be fully
amendable for the Agent.

By inserting an “X” in the NEXT box and pressing “Enter” the system will Automatically display the next
screen in line where the summary of the Refund Transaction to be processed will be displayed for the
user to review.

• In Screen 32 the final overview of the

Refund to be processed is displayed.
• The Agent can indicate the Commission
on Refund or on the Penalty, if any
applies.
• A waiver code, a DK Number or a Tour
Code can also be indicated by the Agent
at this point.

By inserting an “X” in the REFUND and pressing “Enter” the system will Automatically Proceed with the
Refund as it was calculated in the Mask Sequence and display the below message.
(At this point is it still possible for the Agent to insert “X” in the QUIT box, press “Enter” and the procedure
will be discarded.)

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*Important Note* - It is imperative to perform an End Transaction Action (E/ER/ET) after Refunding an ETR.

After reopening the PNR and opening again the ETR details with the WETR*[TKT Ln Nmber] entry, the Coupon Status
of the ETR will have switched to “RFND”.

Audit Trail Report

Description Sabre

Display Audit Trail Report

DQB*
(Today)

Display Audit Trail Report

DQB*/D10MAY
(Specific Date)

Display Audit Trail Report

DQB*/D10MAY-15MAY
(Specific Period)

Display Audit Trail Report

DQB*RF
(Refunds Only)

Display Audit Trail Report

DQB*/PPCC0
(Branch Office)

Display Audit Trail Report

DQB*EMD
(EMD only)

Display Audit Trail Report

DQB*¥NDC
(NDC only)

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