PFIT 06
Business Process Management
Prepared by:
EDDEZA CLAIRE M. JACABAN
Instructor
COURSE REQUIREMENTS
1. Midterm & Final projects
2. Quizzes
3. Hands-on activities
4. Essay/ Reflections
GRADING SYSTEM
KNOWLEDGE 50% 60%- Written Examination
40%- Summative Test
SKILLS 40% 50% - Output (Projects, Portfolio)
50%- Activities
ATTITUDE 10% 100% - Timeliness of Submission
TOTAL 100%
LEARNING OBJECTIVES
Explain the fundamental concepts, principles, and importance of
Business Process Management (BPM) and how it supports
organizational efficiency and effectiveness.
Analyze and document business processes using appropriate modeling
techniques such as process mapping, flowcharts, and BPMN diagrams.
Evaluate process performance by applying metrics, dashboards, and
process mining insights to identify problems and improvement
opportunities.
Apply process improvement methodologies such as Lean, Six Sigma,
Continuous Improvement, and Reengineering to develop more efficient
workflows.
Design and present improved process solutions using BPM tools,
simulations, and collaborative group work that mirrors real
organizational scenarios.
CHAPTER 1: INTRODUCTION
PROCESSES everywhere...
Each organization—be it a governmental agency, a non-profit
organization, or an enterprise—has to manage a number of processes.
Order-to-cash.
This is a type of process performed by a vendor, which starts when a
customer submits an order to purchase a product or a service and
ends.
WHAT IS A BUSINESS PROCESS?
Business Process Management (BPM) focuses on managing how
work is done to ensure consistent results and improve organizational
performance.
In this context, “improvement” varies by organizational goals, such as
reducing costs, time, and errors, or gaining competitive advantage
through innovation.
Rather, it is about managing entire chains of events, activities, and
decisions that ultimately add value to the organization, and its
customers.
Equipment rental at BuildIT.
equipment
rental requests EQUIPMENT
CLERK AT SUPPLIER
SITE ENGR. DEPOT
WORKS ENGR.
The BuildIT example shows that a business process includes
events and activities. Events are instantaneous occurrences
with no duration, such as the arrival of equipment at a
construction site, which can trigger a series of activities.
A task is a fine-grained unit of work performed by one participant,
while an activity can refer to either fine-grained or coarse-grained
work.
A process also includes decision points where choices affect how it
proceeds.
This decision affects what happens later in the process.
A process also involves:
• Actors-including human actors, organizations, or software systems
acting on behalf of human actors or organizations.
• Physical objects-such as equipment, materials, products, paper
documents.
• Informational objects- such as electronic documents and electronic
records.
A process also involves:
• Actors-including human actors, organizations, or software systems
acting on behalf of human actors or organizations.
- can be internal or external;
-internal actors who work within the organization are called
process participants.
-External actors operate outside the organization, such as an
equipment supplier, also called a business party.
Finally, the execution of a process leads to one or several outcomes.
Sometimes, this value is not fully achieved or only partially realized.
This represents a negative outcome, unlike a positive outcome that
delivers value to the involved actors.
Among the actors involved in a process, the one who consumes the
output is called the customer.
With respect to the above process, consider the following
questions:
1. Who are the actors in this process?
2. Which actors can be considered as customers in this process?
3. What value does the process deliver to its customers?
4. What are the possible outcomes of this process?