PFIT 06
Business Process Management
Prepared by:
EDDEZA CLAIRE M. JACABAN
Instructor
CHAPTER 1: INTRODUCTION
The BPM Lifecycle
-is a structured, continuous approach used by organizations to
design, analyze, improve, implement, and monitor business
processes in order to enhance efficiency, effectiveness, and
overall performance.
The purpose of BPM is to ensure business processes
consistently produce positive outcomes and maximize value
for the organization and its clients. Measuring process value is
a key step in BPM. As renowned software engineer Tom
DeMarco once famously put it: “You can’t control what you
can’t measure”.
BPM LIFECYCLE PROCESS
IDENTIFICATION
Process architecture
Conformance
performance As - is process model
insights PROCESS
DISCOVERY
PROCESS PROCESS
MONITORING ANALYSIS
Insights on weaknesses
and their impact
Executable
process model PROCESS
IMPLEMENTATION PROCESS
REDESIGN
To-be process model
BPM LIFECYCLE
[Link] IDENTIFICATION
-This phase leads to a so-called process
architecture: a collection of inter-linked
processes covering the bulk of the work that an
organization performs in order to achieve its
mission in a sustainable manner.
Before analyzing a process, define its performance measures—
cost, time, quality, and flexibility—to assess if it is performing well
or poorly.
WHY THIS MATTERS?
By knowing how much you spend, you can control your budget
and avoid overspending—just like a company manages costs in
a process.
Shorter cycle time = faster service, happier customers.
Longer cycle time = delays, inefficiency.
Lower error rate = better quality, happier customers.
Higher error rate = problems, delays, wasted resources.
High flexibility = the process can handle surprises smoothly.
Low flexibility = one small problem can stop everything.
BPM LIFECYCLE PROCESS
IDENTIFICATION
Process architecture
Conformance
performance As - is process model
insights PROCESS
DISCOVERY
PROCESS PROCESS
MONITORING ANALYSIS
Insights on weaknesses
and their impact
Executable
process model PROCESS
IMPLEMENTATION PROCESS
REDESIGN
To-be process model
BPM LIFECYCLE
[Link] DISCOVERY
- understand the business process in detail, where
you look closely at how things are actually being
done. You don’t change anything yet — you just
observe and map out the process.
The result is called an “as-is” process model, which is
like a picture or map of how the process currently
works.
As-is process models are basically drawings or maps that show how
people think work is done.
They are meant to help everyone understand the process clearly,
especially when different people are working together to improve it.
WHY THIS MATTERS?
Helps you see inefficiencies, mistakes, or bottlenecks.
Serves as the starting point if you want to improve the process
later.
Diagrams + text = clear, easy-to-understand instructions.
Everyone involved can see the process the same way, reducing
mistakes.
BPM LIFECYCLE
[Link] ANALYSIS
- The process analysis phase examines the inputs and
outputs of a process and each task to identify issues
and improvement opportunities.
identify weaknesses—these are the parts of the
process that don’t work well or cause problems.
Understanding their impact helps decide which
problems to fix first.
-is where you dig deep into the process, understand problems, and
plan improvements carefully before making changes.
WHY THIS MATTERS?
To identify problems in the process.
To understand why problems happen.
To think of ways to improve the process, while avoiding creating
new problems.
BPM LIFECYCLE PROCESS
IDENTIFICATION
Process architecture
Conformance
performance As - is process model
insights PROCESS
DISCOVERY
PROCESS PROCESS
MONITORING ANALYSIS
Insights on weaknesses
and their impact
Executable
process model PROCESS
IMPLEMENTATION PROCESS
REDESIGN
To-be process model
BPM LIFECYCLE
[Link] REDESIGN
- a redesigned process refers to a process that has
been analyzed and then improved or fundamentally
changed to achieve better performance, efficiency, or
alignment with organizational goals.
to-be process design is basically the “new and
improved version” of a process after you’ve studied
the current one (the “as-is” process) and thought
about how to make it better.
-well-thought-out to-be process design can directly improve how
work gets done and help the organization achieve its goals.
WHY THIS MATTERS?
Better performance
Cost and time savings
Customer satisfaction
Supports organizational goals
BPM LIFECYCLE PROCESS
IDENTIFICATION
Process architecture
Conformance
performance As - is process model
insights PROCESS
DISCOVERY
PROCESS PROCESS
MONITORING ANALYSIS
Insights on weaknesses
and their impact
Executable
process model PROCESS
IMPLEMENTATION PROCESS
REDESIGN
To-be process model
BPM LIFECYCLE
[Link] IMPLEMENTATION
- is the step where you take the redesigned (to-be)
process and actually make it happen in real life. It’s
about putting all the changes into practice.
involves organizational change management and
process automation.
-Without proper process implementation, even the best redesign
won’t work, because people and systems won’t follow the new way.
WHY THIS MATTERS?
Brings Improvements to Life
Ensures Efficiency and Effectiveness
Aligns People and Systems
Delivers Value to Customers or Stakeholders
Enables Measurement and Continuous Improvement
BPM LIFECYCLE PROCESS
IDENTIFICATION
Process architecture
Conformance
performance As - is process model
insights PROCESS
DISCOVERY
PROCESS PROCESS
MONITORING ANALYSIS
Insights on weaknesses
and their impact
Executable
process model PROCESS
IMPLEMENTATION PROCESS
REDESIGN
To-be process model
BPM LIFECYCLE
[Link] MONITORING
- is the phase where you keep an eye on the process
after it’s been implemented to make sure it’s
working as planned.
Hammer’s Insight :
“Every good process eventually becomes a bad process”
A process is never “perfect forever.”
Without ongoing attention, it loses value and efficiency.
-Without proper process implementation, even the best redesign
won’t work, because people and systems won’t follow the new way.
WHY THIS MATTERS?
Prevents Process Degradation
Keeps Processes Aligned with Change
Maintains Quality and Efficiency
Supports Better Decision-Making
Delivers Value to Customers and the Organization