Time Zone : America/New_York

Chat Started : Tue, 4 Jul 2023 04:21:25

(Tue, 4 Jul 2023 04:21:43) SURJIT SINGH : Name SURJIT SINGH Email Id
singh_surjit@[Link]
ContactDetailsPostBack: Name: SURJIT SINGH Email Id: singh_surjit@[Link]
This service may process personal data for flight information and assistance,
and recordings may be kept for various purposes such as training and quality
control.: true

(Tue, 4 Jul 2023 04:21:45) Sarah : Card: Hello! : I am Sara your virtual chat
assistant 🤖. How may I help you?
Please select from the options [Link] 'Etihad' to go back to the main menu.
Travel Guidelines and Transit Information, Booking, Baggage, Cancellation,
Others

(Tue, 4 Jul 2023 04:21:47) SURJIT SINGH : Others

(Tue, 4 Jul 2023 04:21:48) Sarah : Card: Please choose from the below: Seating,
Online check in, Flight Status,
More

(Tue, 4 Jul 2023 04:21:54) SURJIT SINGH : More

(Tue, 4 Jul 2023 04:21:54) Sarah : Card: Please choose from the below: Special
Service Requests, Etihad Holidays,
Connect to an agent

(Tue, 4 Jul 2023 04:21:56) SURJIT SINGH : Connect to an agent

(Tue, 4 Jul 2023 04:21:57) Sarah :

(Tue, 4 Jul 2023 04:22:02) Sarah : Hi SURJIT SINGH, I am Nada Mohamed. How may I
assist you?

(Tue, 4 Jul 2023 04:22:12) SURJIT SINGH : Hi Nada

(Tue, 4 Jul 2023 04:22:17) SURJIT SINGH : Need help

(Tue, 4 Jul 2023 04:22:26) SURJIT SINGH : I booked my flight

(Tue, 4 Jul 2023 04:22:41) SURJIT SINGH : With First name as Surjit and last name
as Singh

(Tue, 4 Jul 2023 04:23:04) SURJIT SINGH : But now I find in my passport my SURNAME
is blank

(Tue, 4 Jul 2023 04:23:55) Etihad Airways : Have you already booked your booking?

(Tue, 4 Jul 2023 04:24:01) SURJIT SINGH : Yes

(Tue, 4 Jul 2023 04:25:22) Etihad Airways : Please provide me with your booking
reference.

(Tue, 4 Jul 2023 04:25:59) SURJIT SINGH : RD9GOS

(Tue, 4 Jul 2023 04:26:14) Etihad Airways : Would you confirm this information with
me? • Email Address. • Phone number. •
The origin and destination.

(Tue, 4 Jul 2023 04:26:24) SURJIT SINGH : singh_surjit@[Link]

(Tue, 4 Jul 2023 04:26:33) SURJIT SINGH : 585-755-7058

(Tue, 4 Jul 2023 04:26:43) SURJIT SINGH : ROC-DEL and Return

(Tue, 4 Jul 2023 04:27:09) Etihad Airways : Please provide me with a copy of your
passport.

(Tue, 4 Jul 2023 04:27:52) SURJIT SINGH : 1 minute

(Tue, 4 Jul 2023 04:27:59) Etihad Airways : Sure.

(Tue, 4 Jul 2023 04:29:57) Etihad Airways : Are you there?

(Tue, 4 Jul 2023 04:30:40) SURJIT SINGH : yes

(Tue, 4 Jul 2023 04:31:06) Etihad Airways : Can you please provide me with the copy
of the passport?

(Tue, 4 Jul 2023 04:31:27) SURJIT SINGH : yes

(Tue, 4 Jul 2023 04:31:30) SURJIT SINGH : finding it

(Tue, 4 Jul 2023 04:32:19) Etihad Airways : If you need more time feel free to take
your time searching for it and contact
us again when you find it. We are always here to help.

(Tue, 4 Jul 2023 04:33:17) SURJIT SINGH : Image: Image:

(Tue, 4 Jul 2023 04:33:22) SURJIT SINGH : loaded

(Tue, 4 Jul 2023 04:33:49) SURJIT SINGH : Hello

(Tue, 4 Jul 2023 04:33:56) SURJIT SINGH : Are u their?

(Tue, 4 Jul 2023 04:33:57) Etihad Airways : Thank you.

(Tue, 4 Jul 2023 04:34:02) Etihad Airways : When the family name is not
available,enter the given/first name in the last
name field and enter the given name as FNU (First Name Unknown).

(Tue, 4 Jul 2023 04:36:18) Etihad Airways : You have 2 options first one is to
refund this booking and make a new booking
with the correct name and if you will refund it within 24 hours you will get a
full refund within 7 working days and the other option is you have another
airline on your booking so you will need to make a new booking with the correct
name and if there is any fare difference it will be applied.

(Tue, 4 Jul 2023 04:36:34) Etihad Airways : Which one of them will you choose?

(Tue, 4 Jul 2023 04:36:52) SURJIT SINGH : Oh god

(Tue, 4 Jul 2023 04:37:02) SURJIT SINGH : Ok then Cancel it

(Tue, 4 Jul 2023 04:37:10) SURJIT SINGH : I will book a new flight

(Tue, 4 Jul 2023 04:37:24) SURJIT SINGH : Will I get my rewards points also back

(Tue, 4 Jul 2023 04:37:24) Etihad Airways : Sure, let me cancel it for you.

(Tue, 4 Jul 2023 04:37:35) SURJIT SINGH : ?

(Tue, 4 Jul 2023 04:37:59) Etihad Airways : Yes, you will get a full refund.

(Tue, 4 Jul 2023 04:38:24) SURJIT SINGH : So next time I book first name will be
FNU

(Tue, 4 Jul 2023 04:38:40) SURJIT SINGH : And in Last name given name will come

(Tue, 4 Jul 2023 04:38:56) Etihad Airways : That is right.

(Tue, 4 Jul 2023 04:39:01) SURJIT SINGH : Thanks

(Tue, 4 Jul 2023 04:39:08) Etihad Airways : I'm refunding it for you.

(Tue, 4 Jul 2023 04:39:40) Etihad Airways : Action done.

(Tue, 4 Jul 2023 04:39:58) Etihad Airways : Now I'm deleting the flights.

(Tue, 4 Jul 2023 04:40:05) SURJIT SINGH : Ok

(Tue, 4 Jul 2023 04:40:12) SURJIT SINGH : I will get the mail

(Tue, 4 Jul 2023 04:40:50) Etihad Airways : You will not get an email you can take
this chat as a reference.

(Tue, 4 Jul 2023 04:41:01) Etihad Airways : Action done.

(Tue, 4 Jul 2023 04:41:13) SURJIT SINGH : Thanks I am booking another flighjt

(Tue, 4 Jul 2023 04:41:19) Etihad Airways : Is there anything else I can assist you
with?

(Tue, 4 Jul 2023 04:41:23) SURJIT SINGH : Thanks again for ur help

(Tue, 4 Jul 2023 04:42:42) Etihad Airways : Hold on please.

(Tue, 4 Jul 2023 04:42:52) SURJIT SINGH : OK

(Tue, 4 Jul 2023 04:43:07) SURJIT SINGH : As waiting for cancellation mail

(Tue, 4 Jul 2023 04:43:34) Etihad Airways : You will not receive an email of the
cancellation.
(Tue, 4 Jul 2023 04:43:38) Etihad Airways : Please provide me with the following
information, name, Email address, contact
number, bank name, IBAN , swift code , bank account, and avoid mentioning any
security numbers or information.

(Tue, 4 Jul 2023 04:43:57) SURJIT SINGH : SURJIT SINGH

(Tue, 4 Jul 2023 04:44:04) SURJIT SINGH : SINGH_SURJIT@[Link]

(Tue, 4 Jul 2023 04:44:12) SURJIT SINGH : 585-755-7058

(Tue, 4 Jul 2023 04:44:31) SURJIT SINGH : CHASE BANK

(Tue, 4 Jul 2023 04:44:44) SURJIT SINGH : iT WAS THROUGH CREDIT CARD

(Tue, 4 Jul 2023 04:45:35) SURJIT SINGH : U need credit card #?

(Tue, 4 Jul 2023 04:46:01) Etihad Airways : I just need the details I have shared
with you.

(Tue, 4 Jul 2023 04:46:38) SURJIT SINGH : Credit card don't have any swift details

(Tue, 4 Jul 2023 04:46:57) Etihad Airways : Okay, thank you.

(Tue, 4 Jul 2023 04:47:47) Etihad Airways : Do you have any other inquiries?

(Tue, 4 Jul 2023 04:48:09) SURJIT SINGH : Still waiting for cancellation
comnfirmation mail

(Tue, 4 Jul 2023 04:48:15) SURJIT SINGH : I had still not received

(Tue, 4 Jul 2023 04:49:28) Etihad Airways : Let me clarify more for you, you can
take this chat as a reference since you
will not receive a confirmation email regarding the cancellation.

(Tue, 4 Jul 2023 04:49:45) SURJIT SINGH : Strange

(Tue, 4 Jul 2023 04:49:51) SURJIT SINGH : Why no mail

(Tue, 4 Jul 2023 04:50:11) SURJIT SINGH : I did received last time

(Tue, 4 Jul 2023 04:51:58) Etihad Airways : I understand that you need a
confirmation email for the cancellation but as you
have created the booking using credit card and miles so, it can be refunded on
queue so, our team can work on it and you can take this chat as a reference.

(Tue, 4 Jul 2023 04:52:16) SURJIT SINGH : Ok

(Tue, 4 Jul 2023 04:52:31) SURJIT SINGH : So when it will finish

(Tue, 4 Jul 2023 04:52:36) SURJIT SINGH : Couple of days?

(Tue, 4 Jul 2023 04:52:48) SURJIT SINGH : To work in queue

(Tue, 4 Jul 2023 04:53:00) Etihad Airways : I can see that you haven't provided me
with your account number and your IBAN
can I have them please?

(Tue, 4 Jul 2023 04:53:28) SURJIT SINGH : I did with credit card
(Tue, 4 Jul 2023 04:53:40) SURJIT SINGH : So it does not have any account #

(Tue, 4 Jul 2023 04:54:03) Etihad Airways : I see, I need your bank account number
please it should have.

(Tue, 4 Jul 2023 04:54:42) Etihad Airways : The credit card is linked with your
bank account so, I need it is number please.

(Tue, 4 Jul 2023 04:54:55) SURJIT SINGH : 1 minute

(Tue, 4 Jul 2023 04:55:05) Etihad Airways : Sure.

(Tue, 4 Jul 2023 04:55:05) SURJIT SINGH : This is required as per process

(Tue, 4 Jul 2023 04:55:10) SURJIT SINGH : ?

(Tue, 4 Jul 2023 04:55:32) Etihad Airways : Yes, to be able to get your refund.

(Tue, 4 Jul 2023 04:56:15) SURJIT SINGH : Chase bank # 831120758

(Tue, 4 Jul 2023 04:57:00) Etihad Airways : Can you confirm that this is your bank
account number?

(Tue, 4 Jul 2023 04:57:06) SURJIT SINGH : Yes

(Tue, 4 Jul 2023 04:57:25) Etihad Airways : Thanks for your assurance.

(Tue, 4 Jul 2023 04:57:37) Etihad Airways : What about your IBAN number?

(Tue, 4 Jul 2023 04:57:48) SURJIT SINGH : What is that?

(Tue, 4 Jul 2023 04:57:59) SURJIT SINGH : U are asking my too much security
questions

(Tue, 4 Jul 2023 04:58:05) SURJIT SINGH : It can lead to fraud

(Tue, 4 Jul 2023 04:58:33) Etihad Airways : This required to get your refund so,
please check your details.

(Tue, 4 Jul 2023 04:59:04) SURJIT SINGH : What is IBAN number

(Tue, 4 Jul 2023 04:59:09) SURJIT SINGH : Routing #?

(Tue, 4 Jul 2023 05:01:13) Sarah : Please bear with me a couple more minutes. I'll
be right back.

(Tue, 4 Jul 2023 05:01:21) Etihad Airways : It is IBAN not Routing.

(Tue, 4 Jul 2023 05:01:52) SURJIT SINGH : i don;t know what is IBAN

(Tue, 4 Jul 2023 05:02:16) Etihad Airways : You can contact your bank and contact
us again when you have it.

(Tue, 4 Jul 2023 05:02:35) SURJIT SINGH : It is closed

(Tue, 4 Jul 2023 05:02:39) SURJIT SINGH : Bank is closed

(Tue, 4 Jul 2023 05:02:49) SURJIT SINGH : It is holiday

(Tue, 4 Jul 2023 05:03:12) SURJIT SINGH : On call

(Tue, 4 Jul 2023 05:03:28) Etihad Airways : Please contact the on their working
hours to make sure that you can get your
refund.

(Tue, 4 Jul 2023 05:03:46) SURJIT SINGH : by that time 24 hours will pass

(Tue, 4 Jul 2023 05:03:54) SURJIT SINGH : And refund will not be provided

(Tue, 4 Jul 2023 05:03:56) SURJIT SINGH : ?

(Tue, 4 Jul 2023 05:04:04) SURJIT SINGH : This is bad

(Tue, 4 Jul 2023 05:04:30) Etihad Airways : I have already proceeded the refund
feel free to contact us again when you have
the details.

(Tue, 4 Jul 2023 05:05:52) SURJIT SINGH : IBAN IS USED FOR INTERNATIONAL BANKING

(Tue, 4 Jul 2023 05:06:00) SURJIT SINGH : And not applicable for us

(Tue, 4 Jul 2023 05:06:43) Etihad Airways : Sure, I will send the details on your
responsibility.

(Tue, 4 Jul 2023 05:07:03) Etihad Airways : For any other inquiry I will be happy
to help.

(Tue, 4 Jul 2023 05:07:36) SURJIT SINGH : When can I expect a comfirmation mail

(Tue, 4 Jul 2023 05:07:59) Etihad Airways : The refund can be done within 7 working
days.

(Tue, 4 Jul 2023 05:08:03) SURJIT SINGH : ok

(Tue, 4 Jul 2023 05:08:08) SURJIT SINGH : thanks