📞 Agent–Customer Conversation (du & Etisalat Internet)
Agent:
Good afternoon! My name is Ahmed, calling from du & Etisalat authorized services. How are
you today?
Customer:
I’m fine. Why are you calling?
Agent:
Thank you. I’m calling to inform you about latest internet packages with high speed and special
discounts for new customers. May I know which internet service you’re currently using?
Customer:
I’m using Etisalat / I don’t have any connection right now.
Agent:
Great! Are you satisfied with your current internet speed and monthly bill?
🔹 Common Questions & Answers
Customer:
What packages do you have?
Agent:
We have fiber internet packages starting from basic speed to high-speed plans, suitable for
home, office, and gaming. Speeds range from 100 Mbps up to 1 Gbps, depending on
availability.
Customer:
What is the monthly price?
Agent:
Packages start from affordable monthly plans, and right now we also have discount offers for
new connections. The exact price depends on the speed you choose.
Customer:
Is there any installation charge?
Agent:
In most cases, installation is free or offered at a discounted rate during promotions. I can
confirm after checking your location.
Customer:
How long does installation take?
Agent:
Installation usually takes 24 to 72 hours after document submission and feasibility approval.
Customer:
Is there a contract?
Agent:
Yes, there is usually a 12 or 24-month contract, depending on the package. This helps you
get lower monthly charges.
Customer:
What documents are required?
Agent:
You’ll need:
Emirates ID
Valid mobile number
Location address (villa or apartment)
Customer:
Can I switch from Etisalat to du (or du to Etisalat)?
Agent:
Yes, absolutely! You can switch your provider and still enjoy better speed and promotional
discounts as a new customer.
Customer:
Is the router included?
Agent:
Yes, router is included with most packages. In some plans, it’s free, and in others, it may be
on easy monthly installments.
Customer:
What if I face any issue after installation?
Agent:
No worries. Both du and Etisalat provide 24/7 customer support, and we also assist you until
your connection is fully active.
🔹 Closing the Call
Agent:
Would you like me to check availability at your location and suggest the best package for you?
Customer:
Yes, sure.
Agent:
Perfect! May I please confirm your area and building name?
Agent & Customer Conversation (Roman Urdu)
Agent:
Assalam-o-Alaikum! Mera naam Ahmed hai aur main du aur Etisalat ka authorized
representative bol raha hoon. Aap kaise hain?
Customer:
Walaikum Assalam, main theek hoon. Kis silsilay mein call hai?
Agent:
Shukriya. Main aap ko latest high-speed internet packages ke baare mein batanay ke liye call
kar raha hoon, jismein new customers ke liye special discount offers bhi hain. Kya main jaan
sakta hoon ke aap filhal kaunsa internet use kar rahe hain?
Customer:
Main Etisalat use kar raha hoon / Abhi mere paas koi connection nahi hai.
Agent:
Theek hai. Kya aap apni current internet speed aur monthly bill se satisfied hain?
🔹 Common Questions & Answers
Customer:
Aap ke paas kaun se packages available hain?
Agent:
Hamare paas fiber internet packages available hain jo home, office aur gaming ke liye suitable
hain. Speeds 100 Mbps se 1 Gbps tak hoti hain, jo area feasibility par depend karti hain.
Customer:
Monthly charges kya hain?
Agent:
Packages affordable monthly plans se start hotay hain, aur is waqt new connections par
special offers bhi chal rahi hain. Final price aap ki selected speed par depend karegi.
Customer:
Kya installation charges bhi hotay hain?
Agent:
Zyada tar cases mein installation free hoti hai, ya phir discounted charges ke sath offer ki jati
hai. Main aap ka area check karke confirm kar sakta hoon.
Customer:
Connection kitne din mein lag jata hai?
Agent:
Documents complete honay ke baad usually 24 se 72 hours ke andar installation ho jati hai.
Customer:
Kya koi contract bhi hota hai?
Agent:
Ji haan, normally 12 ya 24 months ka contract hota hai, jisse aap ko kam monthly bill ka faida
milta hai.
Customer:
Kaun se documents chahiye hotay hain?
Agent:
Aap ko ye documents chahiye hon ge:
Emirates ID
Valid mobile number
Address details (villa ya apartment)
Customer:
Kya main Etisalat se du ya du se Etisalat switch kar sakta hoon?
Agent:
Ji bilkul! Aap easily provider switch kar sakte hain aur new customer offers avail kar sakte hain.
Customer:
Router included hota hai?
Agent:
Ji haan, zyada tar packages mein router included hota hai. Kuch packages mein free hota hai
aur kuch mein easy monthly installments par diya jata hai.
Customer:
Agar installation ke baad koi issue aaye to?
Agent:
Koi problem nahi. du aur Etisalat dono 24/7 customer support provide karte hain, aur hum bhi
aap ko tab tak support dete hain jab tak connection fully active na ho jaye.
🔹 Call Closing
Agent:
Kya main aap ke area mein availability check karke aap ke liye best package suggest kar doon?
Customer:
Ji haan.
Agent:
Perfect! Please apna area aur building ka naam confirm kar dein.