Download the version for China

RISE with SAP

Provisioning
Guide

INTERNAL – SAP and Customers Only Download the latest version of this document. 1
 Provisioning Guides for SAP Solutions
Cloud ERP SAP Business Technology Platform SAP SuccessFactors HCM
ü SAP S/4HANA Cloud Private Edition ü SAP Business Technology Platform Cockpit ü SAP Sales Performance Management
ü SAP S/4HANA Cloud Public Edition ü SAP SuccessFactors
ü RISE with SAP

SAP Intelligent Spend and Business Network SAP Supply Chain Management SAP Customer Experience
ü SAP Ariba, SAP Business Network for Procurement ü SAP Integrated Business Planning ü SAP Commerce Cloud
and SAP Business Network Supply Chain
ü SAP Transportation Management ü SAP Customer Data Solutions
Collaboration
ü SAP Extended Warehouse Management ü SAP Emarsys Customer Engagement
ü SAP Ariba Category Management
ü SAP Digital Manufacturing ü SAP Marketing Cloud
ü SAP Ariba Central Invoice Management
ü SAP Asset Performance Management ü SAP Sales Cloud and SAP Service Cloud
ü SAP Business Network for Asset Management
ü SAP Field Service Management ü SAP Sales Cloud and SAP Service Cloud v2
ü SAP Business Network for Logistics
ü SAP Service and Asset Manager
ü SAP Fieldglass
ü SAP Maintenance Assistant
ü SAP Spend Control Tower
ü SAP Product Lifecycle Management

Financial Management SAP Training & Adoption More Solutions

ü SAP CPQ - Configure, Price, and Quote ü SAP Enable Now ü SAP Signavio Process
ü SAP Cloud Identity Access Governance ü SAP Learning Hub (<100 Licenses) ü SAP LeanIX
ü SAP Subscription Billing ü SAP Learning Hub (>100 Licenses) ü SAP Sustainability Control Tower
ü SAP Multi-Bank Connectivity ü SAP Sustainability Footprint Management

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Index of content

SAP BTP Cockpit

01 Provisioning Process Overview 04 Key information on how to get started with the SAP BTP Cockpit

RISE with SAP Editions Provisioning SAP Cloud ALM

02 Provisioning details for SAP Solutions included in the different 05 How and when you can request your own tenant
RISE with SAP editions

SAP S/4HANA Cloud starter system SAP Support

03 Eligibility criteria and provisioning process 06 How to interact with SAP if you need support

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 1. Provisioning
Process Overview

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 RISE with SAP Provisioning Process Note: Only the IT Contact entered in the SAP Contract can initiate the provisioning process. To update
the IT Contact, please contact your SAP Account Executive.

Contract Signing SAP Provisioning Activities Customer Activities

• While signing the SAP contract, the customer • Close to the contract start date, SAP Enterprise Cloud • Once access is provisioned, the IT Contact logs
nominates an IT Contact (Main Technical Services will invite the customer to a Kick-Off session to into the system to manage user creation.
Administrator) and submits the Customer provide a detailed overview of the provisioning process,
Onboarding Form (COF) with the necessary including key milestones, responsibilities and timelines. • Customers are responsible for ensuring network
technical details. connectivity and verifying system access based
• System setup will start at the contract start, provided all on the details provided in the COF.
• The Cloud Architect Advisor (a role within SAP) prerequisites, such as network readiness and COF
collects the COF to initiate the system setup. submission, are completed. The designated IT contact • Ongoing collaboration with SAP Enterprise Cloud
will receive regular updates throughout the process. Services supports continued operations.

SAP S/4HANA Cloud

Customer signs SAP contract Contract start date
Private Edition Go-Live
SAP S/4 HANA
Private Cloud

5 days after

Customer Onboarding Form Your SAP S/4HANA Cloud

Required to build your system
Private Edition system is built

* Applicable only to contracts signed after October 1, 2024. Not available for Private Tailored
SAP Public Cloud

Starter system* Option, NS2, Sovereign Cloud, Premium Supplier or in mainland China

You will receive your first S-user via email

SAP for Me within 2 business days after signing the
SAP BTP Cockpit* * SAP BTP applications will be provisioned in SAP BTP Cockpit
contract, allowing you to access SAP for Me.

SAP Cloud ALM On contract start date, you can request your own SAP Cloud ALM tenant

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Customer Onboarding Form
Provide the details needed to build your system

The Customer Onboarding Form (COF) is used to collect key information that will be required to begin provisioning of systems and access
to the systems running in the private cloud. Any delay in the delivery of this information represents an impact in the delivery of the
systems.

Required information:

• System parameters – SIDs, Clients, Languages, Time Zone, etc. used to provision the system(s);
• Planned downtime windows – monthly 4-hour window where planned maintenance activities are performed;
• SAP Best Practices (BP) activation, if selected the BP Questionnaire needs to be completed within 5 days of contract signature;
• Private IP Addresses Ranges – used to provision the servers and systems just as they would in customer’s data center;
• Parameters for selected connectivity option(s) – Required to configure the connectivity (e.g. VPN, MPLS, ExpressRoute, etc.) between the customer’s DC and
the SAP private cloud – Network questionnaire included in the Pre-Provisioning Form needs to be completed within 5 days of contract signature;
• DNS Information (Primary/Secondary IP Addresses) – DNS is set up as an extension of the customer’s corporate DNS domain;
• Project Team (Name, Phone, E-Mail).
• PCE Installation Number* – provided in the Welcome letter after a contract is signed, CAA can provide post contract signature as well
• S-User and password* – created by the customer, used by Delivery to determine customer’s entitlements

* Can only be provided after contract execution.

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Customer Onboarding Form Please note that any changes to the SID, network range, or
DNS after system build initiation will incur additional costs
What information will be needed to build your system

Category Fields

Type of Engagement* Greenfield or Brownfield

Yes/No
GXP
If yes, which systems are GxP and the list of S-Users who can create Service Requests for these systems
Infrastructure Provider* AWS, Azure, GCP or SAP DC
Installation Number Matching with the current Customer ERP Number
S-User Delivered by the Customer with all the permissions required
SIDs of the systems and DB* Standard naming or customized
Versions of the systems* DB and application versions should match with Customer requirement
Support time zone, system time zone and
Time zone defined
Planned downtime window
Define number of clients per system, by default for a Greenfield scenario we deliver 50,100 and 110 (DEV - in case of BPs config
Clients
Will be in 050) and additional 100 for QAS and PRO.
Additional languages to be installed By default only German and English are installed
Add the BPs questionnaire mentioning Group currency, country and with sample data or not. Identify the Business functions and
Best Practices Implementation*
scope ítems to be installed (By default only one country – Any Extra generates an additional cost)
• Network segment for ECS systems, not in use by the Customer
• Domain for ECS systems: sap.[Customer domain].com – not in use by the Customer
Network*
• Customer DNS IPs
• Network questionnaire including: connectivity type, Customer’s on premise subnets, Peer IP, network segmentation

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System Access
What our communications look like?

Welcome E-mail SAP S/4HANA Cloud system Business Technology Platform

Sent on contract start date. Check your access in

“Identity Services” URL links and “System URL” link.
Sent to the IT Contact (Main Technical Contact)
once the system build is complete.
Sent on the first week after contract signed
date. Contain instructions and key first steps.

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2. SAP S/4HANA
Cloud Private
Edition

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 RISE with SAP Provisioning Process SAP S/4HANA Cloud Private
SAP S/4HANA Cloud Private Edition Edition Feature scope description

Provisioning Details Defined at Contract Signing SAP S/4HANA Cloud Private Edition Provisioning Customer Responsibilities

During the SAP contract signing, the customer nominates Close to the contract start date, SAP Enterprise Cloud Services
an IT Contact (Main Technical Administrator) and • The customer is responsible for ensuring network
will host a 1:1 Kick-Off session covering the provisioning
submits the Customer Onboarding Form (COF) with connectivity and verifying system access as per the
process, responsibilities, and timelines.
the required technical details. COF details.
• System setup begins on the contract start date, contingent on
• The IT Contact will receive official SAP communications • Once access is provisioned, the IT Contact manages
the completion of all prerequisites (e.g., network readiness and
related to system access. user creation.
COF submission).
• The Cloud Architect Advisor (SAP role) collects the • Ongoing collaboration with SAP Enterprise Cloud
• The IT Contact will receive regular updates throughout the
COF to initiate the system setup. Services supports continued operations.
provisioning process.

SAP S/4HANA Cloud

Customer signs SAP contract Contract start date
Private Edition Go-Live
SAP S/4 HANA
Private Cloud

5 days after

Customer Onboarding Form Your SAP S/4HANA Cloud

Required to build your system
Private Edition system is built
SAP Public Cloud

* Applies only to contracts signed after October 1, 2024. Not available for Private Tailored
Starter system* Option, NS2, Sovereign Cloud, Premium Supplier, or mainland China
You’ll receive your first S-user via email within
SAP for Me 2 business days of contract signing, enabling
SAP BTP Cockpit* * SAP BTP applications will be provisioned in SAP BTP Cockpit
access to SAP for Me

SAP Cloud ALM On the contract start date, you can request your SAP Cloud ALM tenant

• Only the IT Contact entered in the SAP Contract can initiate the provisioning process. To update the IT Contact, please contact your SAP Account Executive.
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 2.1 Joule
for SAP S/4HANA Cloud
Private Edition

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Request Joule with SAP S/4HANA Cloud Private Edition

To request Joule, you can join the Early Adopter Care program. Review the conditions and REGISTER HERE.

1. Explore Joule 2. Joule Setup Managed by SAP 3. Access Joule

1:1 Session with an SAP Representative SAP handles Joule setup, including system configuration Your IT Contact Receives
and thorough testing to ensure optimal performance Joule Access
• Explore Joule's current functionalities
• Review the roadmap for future updates

Read the Conditions

• Implementing SAP S/4HANA Cloud Private Edition • General Constraints for Joule
release 2023 FPS01 or above
• Plans to use Joule in production and willingness to
• Constraints for Joule in SAP S/4HANA Cloud Private Edition
become a success reference

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2.2 Starter system
for SAP S/4HANA Cloud
Private Edition
Eligibility Criteria:
(1) Applies to RISE with SAP contracts signed on or after October 1, 2024
(2) Not available in the case of Private Tailored Option, Sovereign Cloud,
NS2, Premium Supplier or in mainland China

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 The starter system IS NOT available for Private
Your starter system for SAP S/4HANA Cloud Private Edition Tailored Option, NS2, Sovereign Cloud, Premium
Supplier contracts, or in mainland China.
Only for contracts signed on or after October 1st, 2024
Milestones

Contract Contract Starter SAP S/4HANA Cloud Implementation System go live

signature start date system Private Edition system project

SAP S/4HANA Cloud Starter system

A fully activated & preconfigured demo system

Scope Of The Starter System Access & Availability

• Standardized system for scenario testing, exploration, and configuration • Automatic Provisioning: Available for contracts signed on or after October 1, 2024,
(not for production) starting at contract activation.
• Includes core features of the latest SAP S/4HANA Cloud Private Edition • Access Credentials: Sent to the IT contact with detailed instructions upon system
release availability.
• Preloaded with demo data, best practices, and pre-configurations for • Usage Period: Available for at least 90 days from contract start; decommissioned 30
immediate use days after SAP S/4HANA Cloud Private Edition delivery, but never before the 90-day
minimum.
• Customizable to meet specific requirements
• No user limit; the customer is responsible for creating users as needed.

The Getting Started Guide provides instructions, demo guides, and additional resources

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Content available in the starter system for SAP S/4HANA Cloud Private Edition

SAP Best Practices for SAP S/4HANA

• SAP S/4HANA Best Practices are fully activated
• Sample demo scenarios based on SAP Best Practices test scripts
and sample data (US localization), all localizations in reference client*

Additional pre-configured capabilities*

• SAP Master Data Governance on SAP S/4HANA
• SAP Extended Warehouse Management (basic scope)
• SAP Portfolio & Project Management
• SAP Human Capital Management for SAP S/4HANA
• Intelligent scenarios (predictive, document scanning, situation handling)
• Extensibility for key users (custom fields)
• Fiori Web Assistant / Screen Personas / Print forms
• Full flexibility to add further scenarios (S/4HANA admin access)

* Not all aspects of the below capabilities might have been pre-configured, please check details using the provided demo scripts or looking up the respective customizing directly in the system. The reference client with all localizations
contains the SAP Best Practices as they were delivered with the corresponding initial release (no corrections applied; no dedicated testing done).

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Boundary Conditions for your starter system for SAP S/4HANA Cloud Private Edition

Please note the restrictions ECS Support scope (R&R)

Task / Activity Scope Responsible
• After defined period, SAP will deactivate the SAP S/4HANA Private
Provision of starter system environment Standard Services ECS
Cloud Edition starter system and permanently remove all content.
No extension is possible Standard Services
Start/Stop of starter system environment ECS
• Only covers S/4HANA software with BP and demo scenarios
Standard Services
Redeploy of starter system environment ECS
• Access via Fiori & Web-GUI only
Standard Services
Backup of starter system environment ECS
• No OS or DB access
Standard Services
• Limited Integration possibilities (S/4HANA focus) and addon Restore of starter system environment via snapshot ECS

• Support is limited due to the nature of the system. Please refer to Troubleshoot starter system environment / CAL
Standard Services ECS
the image on the right for Roles & Responsibilities environment

• Technical support for the sandbox is limited and can be provided

SAP Application Activities for Development
via email at [Link]@[Link]. Please note, this NOT included
Artifacts
support does not cover the entire RISE landscape
Manage SAP Transports NOT included Customer
• For more details, please refer to the starter system Getting Transfer of Transport Files (Data & Cofiles) NOT included Customer
Started Guide
NFS or SMB share for transferring developed SAP
NOT included N/A
Transports

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 [Link]
PROCESS
For the different RISE with SAP editions

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Provisioning Steps

Base edition Private Tailored Option

Select the RISE with SAP edition

aligned with your contract to view
specific provisioning instructions
Premium edition Premium Plus edition

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 RISE with SAP Provisioning Process – Base Edition
SAP S/4HANA Cloud
Customer signs SAP contract Contract start date
Private Edition Go-Live
SAP S/4 HANA
Private Cloud

5 days after

Including oCFO Enterprise Management

Customer Onboarding Form Your SAP S/4HANA Cloud
Private Edition system is built • Group reporting
Required to build your system
SAP Public Cloud Landscape

Entitlements in RISE with SAP

How to Access Availability Timeline
Base Edition

Starter System Delivered via email to your designated IT contact Available on contract start date
(For contracts signed on or after Oct 1, 2024)

SAP BTP-Based Applications Access via SAP BTP Cockpit

Available on contract start date
New to BTP Cockpit? Click here
• SAP Build Workzone

Joule Request via Early Adopter Care Program Available upon S/4HANA integration
(Only available for SAP S/4HANA 2023 FPS01 onwards)

SAP Cloud ALM Request your tenant directly in SAP for Me Available on contract start date

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 RISE with SAP Provisioning Process – Premium Edition
SAP S/4HANA Cloud
Customer signs SAP contract Contract start date
Private Edition Go-Live
SAP S/4 HANA
Private Cloud

5 days after

Including oCFO Enterprise Management

Customer Onboarding Form Your SAP S/4HANA Cloud
Private Edition system is built • Group reporting
Required to build your system

Entitlements in RISE with SAP

SAP Public Cloud Landscape

How to Access Availability Timeline

Premium Edition

Starter System Delivered via email to your designated IT contact Available on contract start date
(For contracts signed on or after Oct 1, 2024)

SAP BTP-Based Applications

Access via SAP BTP Cockpit Available on contract start date
• SAP Build Workzone
• SAP Datasphere New to BTP Cockpit? Click here
• SAP Build Process Automation
• SAP Group Reporting Data Collection
• SAP Build Apps
• SAP Analytics Cloud

Joule Request via Early Adopter Care Program Available upon S/4HANA integration
(Only available for SAP S/4HANA 2023 FPS01 onwards)

Available on contract start date,

SAP Business Network for Supplier Portal SAP deploys upon request
post-deployment

SAP Cloud ALM Request your tenant directly in SAP for Me Available on contract start date

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 RISE with SAP Provisioning Process – Premium Plus Edition
SAP S/4HANA Cloud
Customer signs SAP contract Contract start date
Private Edition Go-Live
SAP S/4 HANA
Private Cloud

5 days after Including oCFO Enterprise Management

• Group reporting

Customer Onboarding Form Your SAP S/4HANA Cloud • Cash Management

Required to build your system
Private Edition system is built
• Receivables Management

Entitlements in RISE with SAP

SAP Public Cloud Landscape

How to Access Availability Timeline

Premium Plus Edition

Starter System Delivered via email to your designated IT contact Available on contract start date
(For contracts signed on or after Oct 1, 2024)

SAP BTP-Based Applications

• SAP Build Workzone • SAP Sustainability Control Tower Access via SAP BTP Cockpit Available on contract start date
• SAP Build Process Automation • SAP Sustainability Footprint Management New to BTP Cockpit? Click here
• SAP Build Apps • SAP Group Reporting Data Collection
• SAP Datasphere • SAP Analytics Cloud

Joule Request via Early Adopter Care Program Available upon S/4HANA integration
(Only available for SAP S/4HANA 2023 FPS01 onwards)

Available on contract start date,

SAP Business Network for Supplier Portal SAP deploys upon request
post-deployment

SAP Cloud ALM Request your tenant directly in SAP for Me Available on contract start date

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 RISE with SAP Provisioning Process – Private Tailored Option

SAP S/4HANA Cloud

Customer signs SAP contract Contract start date Private Edition Go-Live
SAP S/4 HANA
Private Cloud

5 days after Including oCFO Enterprise Management

• Group reporting

Customer Onboarding Form Your SAP S/4HANA Cloud

Required to build your system Private Edition system is built
SAP Public Cloud

Entitlements in RISE with SAP

Landscape

How to Access Availability Timeline

Private Tailored Option

SAP Cloud ALM Request your tenant directly in SAP for Me Available on contract start date

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 4. SAP BTP
COCKPIT

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 Get started with the SAP Business Technology Platform
Access the SAP BTP Cockpit and know more about the solution!

Get started with SAP Business

Technology Platform, the foundation
for the intelligent enterprise.

Onboarding Resource Center

BTP Cockpit videos

Initial Access Assigning Entitlements Subaccount creation

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 5. SAP Cloud
ALM
(1) Included in the first subscription to RISE with SAP

(2) Not available in mainland China

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System Access
Benefits of a consistent security & identity management

Identity and Access Management Business Benefits

• Reliable and secure remote work

• Attack points for e.g. phishing attacks significantly reduced
Onboard to SAP Cloud
Identity Services: • Reduces logins and the number of credentials throughout L2C end to
end process. This eliminates time-consuming logins, various password
Identity Authentication updates, or often tedious "forgotten password" activities
enables single sign on • Foster user productivity and collaboration
Identity and Access Management for users in the cloud
• Enable and accelerate digital transformation
Identity Provisioning
manages identity
lifecycle by Technology Benefits
SAP S/4HANA Cloud SAP Marketing Cloud synchronizing user
accounts and access
SAP Commerce Cloud SAP Sales Cloud assignments • Eliminate disruptions, like preventing employee access to systems
• Decrease IT costs while increasing IT agility
SAP Field Service Management

Are you new to SAP Cloud Identity Do you already have SAP Cloud Identity Want to add more users in SAP Cloud Identity
Services and want to know more? Check Services and want to know who are your User Services?
the procedure here. Administrators? Check the procedure here. Check how to create a new user or add an Administrator

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SAP Cloud ALM – Application Lifecycle Management included
in every RISE with SAP contract at no additional cost

…for Implementation

For the intelligent enterprise …for Operations In the public cloud

• for cloud-centric customers …for Service • Re-thought, newly designed, and built
• manages cloud and hybrid solutions on modern cloud technology
• supports all components of the • Ready for immediate consumption
intelligent enterprise • Cost-efficient for customers

SAP Cloud ALM is included in your first RISE with SAP subscription for free!
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SAP Cloud ALM
Request your tenant and set it up

Performed In: Requesting SAP Cloud ALM Required Setup for SAP Cloud ALM

Setup
Start

1. Requesting SAP
SAP for Me Cloud ALM

Identity 2. Onboard Users in

Your Identity
Authentication
Authentication
Service
Service

Setup
Completed

3. Assign Roles to
4. Set Up Landscape
SAP Cloud ALM Users in SAP Cloud
Management
ALM

Check the guide of the Required Setup for SAP Cloud ALM

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 7. SAP SUPPORT

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System Access
Key considerations

Primary communication with the Customer is via e-mail

Provisioning emails will be sent once your SAP S/4HANA Cloud Private Edition system has been built by SAP Enterprise Cloud Services

Automated SAP provisioning takes the IT Contact ( Main Technical Contact) from the contract order

IT Contacts should NOT be the CIO, CEO or Procurement Contact

The customer will designate an IT contact at the time of contract signing

SAP e-mails are sent from: notification@[Link] , notification@[Link] , [Link]-service@[Link]

Make sure your e-mail software doesn’t block these e-mail addresses to avoid going to your SPAM/Junk Mail e-mail. Add them to your safe
sender list or mark as 'Not Spam' in your inbox settings

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Issues with IT Contact or missing an e-mail?
Guidance for troubleshooting

Know your IT
Contact? No
Reach Customer Interaction Center

Yes
Provisioning e-mail(s)
Change IT received?
Contact? No Yes

Yes
No

After contract Reach out to your Account

start date Executive for support
Follow e-mail
Before contract instructions
start date

Use the Onboarding Token from

Reach out to your Account
your Sales Order to change the System
Executive for support
administrator S-user. provisioned

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Contact SAP Product Support Watch this video for detailed
instructions on case creation
Know all available channels and how to create a case

Learn more about all available channels available to contact SAP Product Support for Technical Assistance here.

How to create a Case?

Access SAP for Me à Services and Support à Get Support (Cases, Expert Chat,…)

• 1 problem per Case

• Document client analysis and SAP Note search
• Remote connection details
• A “meaningful” short text (error-related information)
• Detailed steps to reproduce the problem in your system
• Appropriate priority and component
• Business impact of problem on your operations
• Customer Contact Information
• Check SAP KBA 1296527: How to create a support case

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 Additional
Onboarding
Content

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Onboarding Journey For SAP Partners and Customers

Digital Documents

IT Contact

RISE with SAP Entitlements RISE with SAP Provisioning Guide

(you’re in this document) Customer Onboarding Handbook

Overview of the subscription Comprehensive guide to onboarding,

Step-by-step instructions for
entitlements, including available covering initial setup, best practices,
provisioning SAP systems, outlining
services, features, and usage limits. access and setup. and key resources for a smooth start.

Download RISE with SAP Entitlements Download the Provisioning Guide Download the Onboarding Handbook

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Thank You!
Customer Onboarding - CS&D Adoption Services Center

Access the
Onboarding
Resource Center
landing page.