OB1021 Organizational Behaviour
My Name: DEEPINDER SINGH
Student Number:8868839
Title of My Paper: EMOTIONS
Word Count:
Date: February 19, 2023
Professor: Kristi Kanitz
Section 1
EMOTIONS
Emotions are responses to somebody or something. Emotions can be defined as any
conscious feeling that results from strong mental activity, pleasure, or dissatisfaction like
happiness or grief. Anger, surprise, fear, and many others are types of emotions.
Emotion intelligence: It is the ability to manage, understand and recognize our own
emotions and try to understand other emotions. They are extremely useful in meeting
deadlines, facing challenges in relationships, and self-awareness.
Positive emotions
When we complete our goals or reach our desired destination our mood automatically
changes into a positive one such as surprise, excitement etc. “Positive feelings have
been shown to dispose a person to optimism, and a positive emotional state can make
difficult challenges feel more achievable” (Kirby, 2001). “This is because being positive
can lead to upward positive spirals where your good mood brings about positive
outcomes, thereby reinforcing the good mood” (Frederickson &Joiner, 2002)
Negative emotions
It can be described as a feeling that causes sorrow, anger, and jealousy. It mostly occurs
when we do not get our desired goal or are unable to do tasks at the end of the result.
“Negative emotions lead to greater short-term deviant behavior at work, such as gossiping or
surfing the Internet, while negative emotions can also lead to more significant forms of
counterproductive work behavior” (Lee, 2009, pp. 66). Biswas-Diener and Kashdan (2014)
“wrote an entire book on the positive motivation that negative emotions can move us
towards. They see negative emotions as motivators to help us address and correct behavior
and action.”
There are two types, emotional labor, and emotional dissonasonance.
Section 2
Real-life example
Over the course of my life, I have had numerous instances or experiences and situations
that I can relate to organizational behavior concepts.
Case 1 (emotional labor)
When I was in India, I used to work in a Retail shop named Jio mart, and I was a cashier.
One day, when I was at work, I handled a customer that treated me badly. He wanted to
return a product that was not working properly but the exchange policy was 30 days for
returns which expired. Before him, I was in a happy mood but after engaging with him my
mood suddenly dropped. Although, I was unhappy still I treat the next customer with
respect and with a smiling face. Thus, even if you have a difficult day or situation but still
you need to be joyful and always keep a smile on your face. It is the organizational behavior
concept, and this is called emotional labor.
Case 2(emotional dissonasonance)
A couple of years ago when I was in 12th standard, I was well prepared for my exam, but the
result was shocking for me I was sad and depressed at that time. As I arrived at work, I
behave strangely and rudely toward my friends because I am thinking that the
circumstances continuously. After discussing my incident with my supervisor, I felt
encouraged and it helped me a lot to control my emotions. I am not saying I was completely
under control, but I try to control my emotions. From inside I really feel unhappy, but I had
to prove to them that I was fine. This is the meaning of emotional dissonasonance. Hiding
the true emotions and expressing another emotion is called emotional dissonasonance
Section 3
Recommendations:
Emotional management is essential in the workplace to reduce conflicts and earn positive
goals. It helps to control negative attitudes and motivates the workers. Nowadays,
organizations never forbid the importance of emotional management.
2
There are some ways to improve or manage our emotions which are mentioned below
Be motivated: in scenario 2, I was feeling depressed because of my low marks which shows
that I was not motivated. To be motivated, the goals should be clear, and being surrounded
by positive people is also one of the ways to be motivated another thing to do is to follow
the mentors and not worry about the things that have already passed and focus on the
future.
Not to worry about insignificant things: In scenario 1, I got miserable just because of one
customer, but in real life looking at the long term these things are insignificant and will not
matter. At that moment, it affected my performance in serving the customers but ignoring
this would have been better.
REFERENCES
1. Kirby, L. (2001). Personality, physiology, and performance: The effects of optimism on task
engagement
2. Retrieved June 1, 2008, from University of Pennsylvania, Positive Psychology Center Web
site: [Link] [Link]#LK.
3. Frederickson, B. L., & Joiner, T. (2002). Emotions trigger upward spirals toward
emotional well-being. Psychological Science, 13, 172–175
[Link]-Diener and Kashdan (2014) [Link]
5. Lee, 2009, pp. 66