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ENG201 Assignment Solution

The document discusses five key challenges that hinder the application of the Seven Cs of communication in the workplace, including lack of time, poor language skills, and insufficient consideration for the reader. It also recommends five solutions to overcome these challenges, such as using simple language, focusing on the reader's needs, and implementing peer reviews for important messages. The document provides examples to illustrate both the problems and their corresponding fixes.

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3 views1 page

ENG201 Assignment Solution

The document discusses five key challenges that hinder the application of the Seven Cs of communication in the workplace, including lack of time, poor language skills, and insufficient consideration for the reader. It also recommends five solutions to overcome these challenges, such as using simple language, focusing on the reader's needs, and implementing peer reviews for important messages. The document provides examples to illustrate both the problems and their corresponding fixes.

Uploaded by

bc240421489asa
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

ENG201 (Assignment Answer)

Question: Examine five key challenges that prevent the application of the Seven Cs in the workplace. Recommend five solutions to help employees
use the Seven Cs. Give examples.

Introduction
The Seven C’s are rules that help make communication better: Completeness, Conciseness, Consideration, Concreteness, Clarity, Courtesy and
Correctness. These rules are in our handouts.

Part A: Five challenges (why people do not use the Seven C’s)
1. Lack of time / hurry
People are busy and rush messages. When they hurry they leave out details or write messy sentences. This makes messages not complete or not clear.

2. Poor language skills


Some employees have weak grammar or small vocabulary. They make mistakes in correctness and clarity. This makes readers confused.

3. Not thinking about the reader


Writers write for themselves, not for the reader. This breaks Consideration and Completeness. The reader’s questions stay unanswered.

4. Too much detail or wordiness


People add many words and extra info. This breaks Conciseness and Clarity. Long sentences make readers bored.

5. Bad feedback and poor revision


Writers do not check or edit their messages. They send first drafts. This causes errors in Correctness and weakens Credibility.

Part B: Five simple solutions (how to fix these problems)


1. Make a short checklist before sending
Ask: “Is it complete? Is it clear?” Tick the seven points quickly. This helps even when you are busy. Example: before sending email, check 5W’s
(who, what, when, where, why).

2. Use simple English and short sentences


Use easy words (not big words). Keep sentences to 17–20 words on average. Example: write “Send the report by Friday” not “It is requested that the
report be submitted on or before Friday.”

3. Think of the reader (you-attitude)


Start by asking: “What does the reader need?” Put reader benefit early: “You will save time if you…” Example: in a memo, say “You will get faster
service if you fill the form” instead of “We need the form.”

4. Edit and cut useless words


Read message out loud. Remove repeated ideas. Use active verbs. Change long phrases to one word. Example: change “The receipt that is enclosed
documents your purchase” to “The enclosed receipt shows your purchase.”

5. Get a quick peer check for important messages


Ask one coworker to read important emails or reports. Fix grammar, facts, and missing details before sending. Example: a manager asks an assistant
to check figures and spelling in a proposal. This reduces mistakes.

Short examples that show problem → fix


Problem (not complete): “Need printer.”
Fix (complete): “Please order 1 HP LaserJet M204, delivery by 15 Nov, send to store room B, cost from budget code 421.” (Now it is complete.)

Problem (wordy): “We are writing this note to inform you that the meeting will be held next Friday.”
Fix (concise & clear): “The meeting is next Friday.”

Problem (not reader centred): “I need you to finish this now.”


Fix (considerate): “Please finish this by 3 pm so the team can meet the client.” (Shows reader benefit.)

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