Order to Cash:
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The SAP SD Order-to-Cash (OTC) process is an end-to-end cycle covering inquiry
to payment, commonly including Inquiry/Quotation, Sales Order (VA01), Availability
Check (ATP), Delivery (VL01N), Picking/Packing, Post Goods Issue (PGI - VL02N),
Billing (VF01), and Payment Receipt (F-28). This process integrates SD, MM, and FI
modules to manage inventory and revenue.
Key Steps in the SAP SD OTC Process:
Pre-Sales Activities: Optional steps including customer inquiries (VA11) and
quotations (VA21).
Sales Order Creation (VA01):
A binding document created (usually type 'OR') referencing customer purchase
orders.
Availability Check (ATP): SAP checks stock levels upon order creation to confirm
delivery dates.
Delivery Creation (VL01N): Initiates logistics, creating a delivery document (usually
type 'LF') and creating pick lists.
Picking & Packing: Warehouse staff picks goods and packs them for shipment.
Post Goods Issue (PGI) (VL02N): Crucial step reflecting that goods have left the
warehouse, reducing inventory and creating accounting entries.
Billing (VF01): Creating an invoice (usually type 'F2') to bill the customer, which
generates revenue posting in FI.
Payment Receipt (F-28): Recording payment, which clears the customer's open
items in accounts receivable.
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Key Transaction Codes (T-Codes):
VA01: Create Sales Order
VL01N: Create Delivery
VL02N: Post Goods Issue (PGI)
VF01: Create Billing Document
F-28: Post Incoming Payment
Order to cash process in sap
The user inquires about products
Inquiry: VA11 and services price. No account entry
will be generated
Quotation is nothing but the price
Quotation for inquiry: given to the user. No accounting
entry will be generated.
VA21
Sales order can be created with
reference to quotation or without
Sales order creation: reference to quotation. No
accounting entry will be generated
while creation of sales orders.
VA01
Delivery follows the post-goods issue
(PGI). Delivery is the actual fulfilment
of goods to the customer's shipping
Delivery: VL01N
address. At this stage, an accounting
entry will be generated during the
PGI.
At this stage, we send the bill to the
customer for the goods delivered. At
Invoice: VF01
this stage, accounting entries will be
generated.