Chapter 3
Chapter 3
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3
C H A P T E R
Listening and
speaking: focus
on listening
3.1 INTRODUCTION
reading and then to writing. These skills are all interwoven and are presented as
such in this literacy programme. Nevertheless, there is consensus that listening is
the first step in a child’s natural acquisition of language (MacNaughton & Williams,
2004).
MacNaughton and Williams (2004: 118) draw attention to the important social
role that listening plays in the life of the young learner, a matter already discussed
49
by the author Joan Tough in her book, Listening to children talking (1976). It is
important for a learner’s self-image that the adult listens to him as he strives to com-
municate. The teacher also plays a vital role in modelling good listening behaviour,
as stated by Kilfoil and Van der Walt (1997).
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The Foundation Phase teacher should know exactly what learners are expected
to achieve as regards listening and speaking. Hence we give the overview of skills to
be taught for each grade of this phase as contained in the CAPS. This then also
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Listening involves the process of hearing a message, recognising the sounds and
interpreting (processing) them by attaching meaning to what has been heard
(Mayesky, 2006: 360). Many people feel that listening comes naturally and does not
need to be taught. However, if we bear in mind how much teaching time in the
classroom depends on listening, we realise how necessary good listening skills are
and how important it is to develop these skills in order for learners to use auditive
stimuli to their full advantage. Sampson et al. (2003: 92) quote Lundsteen as stat-
ing: “It might be said that we listen to a book a day; speak a book a week; read a
book a month and write a book a year.”
Furthermore, Sampson et al. (2003) refer to research done by Paul Rankin, in
1928, which found that learners spent 45% of class time listening, 30% speaking,
16% reading and 9% writing. They quote Chaney and Burk and their more modern
research conducted in 1998 which demonstrated a similar division of class time.
From this it seems clear that listening is used more than any of the other lan-
guage domains for the acquisition of knowledge and the gathering of information.
It is thus necessary that special attention should be paid to the auditory sense, and
the ability to listen attentively and to understand what is heard.
A further argument for the need to develop good listening habits in learners is
the prevalence of poor listening skills demonstrated daily in society, for example:
• One’s thoughts wander while one listens to lectures or speeches.
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• People often interrupt one another, and do not hear one another out in full.
• Misunderstandings arise.
• People forget directions, names, numbers and appointments.
• People often request that the speaker repeats what he has just said.
• A person reacts to a previous point made during a conversation that has already
50 moved on to other topics.
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OVERVIEW OF THE LANGUAGE SKILLS TO BE TAUGHT IN THE HOME LANGUAGE GRADES R–3
Listening and speaking
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discussions, and
reports back on the • Interviews people for
group’s work a particular purpose
• Uses terms such as • Uses terms such as
noun, adjective, subject, verb, object,
verb, pronoun, question, statement,
preposition, comma, command, synonym,
question mark, antonym, 51
paragraph exclamation mark
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McDonough and Shaw (2003: 116) argue that learners need to have a reason to lis-
ten and that certain factors influence listening and hearing. These include the
number of people participating in a conversation, their individual roles, as well as
the level of background noise. Older people often feel that children today do not
listen. Although this may be true to an extent, it is not because children are disobe-
dient or naughty. The prevalence of television and computer games has brought
about a situation where people (including children) are more in tune with the visu-
al than the auditory. They use the images to construct meaning, without necessarily
according meaning to the sounds accompanying the images. In the past, radio was
the main source of entertainment and information, and it demanded good listen-
ing skills; this is not the case with television.
Furthermore, parents and teachers repeat instructions endlessly, thus reinforc-
ing the lazy listening habits of children. Children soon learn that listening the first
time is not necessary as the message will be repeated.
Boredom may be another reason why learners do not listen and therefore do not
know what is happening in the classroom. Often the most intelligent learners, who
may not be challenged in the classroom, become bored. These learners then with-
draw to their own imaginary world, which is far more interesting for them than the
classroom situation.
properly, the teacher should request the parents to have the learner’s ears tested.
As a result of the policy of inclusivity in our schools, learners with impaired hear-
ing may be included in mainstream classrooms. Teachers can apply the following
few basic principles to help such learners:
• Ensure that any hearing-impaired learner can see the teacher’s mouth when she
52 speaks to the class, as many hard-of-hearing learners have learnt to lip-read.
• Seat the learner in the front of the class.
• Make sure that the learner has heard each instruction by checking that he is not
lost or hesitant to start a task.
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• Learn simple sign language or the finger alphabet. This will be effective only if
the learner knows it too. Cooperate with parents on this matter.
• Motivate classmates to have empathy for the hearing-impaired learner and to
accommodate him in communication situations where such a learner may feel
lost.
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taught as prerequisites to language and other forms of learning, are not prescribed
by the national curriculum, and such activities should be integrated into other
learning situations.
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As scholars and others acknowledge, listening involves various skills and aspects.
Sampson (Sampson et al., 2003: 97) quotes Lundsteen when she states:
Listening is a transactive process that involves many facets, including receiv-
ing, focusing, attending, discriminating, assigning meaning, monitoring and
remembering.
54
This implies that different kinds of listening occur in the classroom. McDonough
and Shaw (2003: 120) also write about listening skills. According to Crawley and
Merrit (2004: 175–178), there is a difference between listening for pleasure and lis-
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includes comparing ideas to choose the most suitable one. Critical listening enables
learners to recognise contradictory statements. It means being able to identify and
reject prejudice, stereotyping, exaggeration, untruths, verbal abuse, propaganda
techniques, half-truths and conflicting statements and ideas in oral texts. It implies
that learners listen in such a way that it enables them to evaluate text.
According to Strickland et al. (2004: 187), critical listening also comprises the fol-
lowing: 55
• Recognising the means a speaker uses to convince and influence listeners,
including aspects such as music, loaded words, intonation and emotional tech-
niques, such as shedding a tear in order to influence the listeners emotionally
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Creative listening takes place when learners attach emotional value to what they
hear and when the oral text appeals to them on an emotional level. For this to
occur, learners should be led to visualise the characters, the space, the emotions
and the incidents. They should develop these skills to the extent that they are able
to sketch on paper visual images that represent what they have heard. This also
includes aspects such as listening to music and identifying the feelings it arouses.
This ability is also demonstrated by descriptions of their own feelings regarding sto-
ries they listen to.
Teachers should actively promote the different kinds of listening. The CAPS refers
to these kinds of listening as focused listening activities. As already stated, listening
development should take place in authentic situations. This implies that teachers
should create such situations (Kilfoil & Van der Walt, 1997; Crawley & Merrit,
2004: 175). Continually admonishing learners to listen is not conducive to develop-
ing listening skills. If learners do not listen, it means that they do not find the situa-
tion exciting enough. Thus, teachers are challenged to structure situations in such
a way that the learners will want to listen. The following can be useful in this regard:
• Make games sound interesting and fun because to play games learners must lis-
ten to the rules and instructions. If the learners want to play the game, they will
be motivated to listen.
• Ensure that the instructions for making an item are interesting. For example,
learners can be led, step by step, to draw forms and lines on a piece of paper,
which, if done correctly, forms an interesting picture.
• Encourage learners to read their written work to their classmates. Depending on
their ability, learners can write stories, poems, or a description to read to their
classmates. This not only encourages them to listen, but also to write. Because
the learners do not know what to expect, they will listen to the reader, as
opposed to learners having to listen to a classmate reading a passage from a book
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while they follow in their readers (reading books). This type of reading has a
negative impact not only on reading, but also on listening – nobody finds it stim-
ulating and learners “tune out”.
• Allow learners to listen to one another in a structured manner. The following
table is based on Sampson et al.’s (2003: 111) concept of good listener appear-
ance and reaction. They asked learners how listeners relate visually and aurally to
56
a speaker, and then they cooperated to develop a model of good listening behav-
iour.
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A good listener
• Turns his body towards the speaker • Does not make a noise when someone is
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Because the learners had developed the model themselves, it was easier for them
to assess their own listening behaviour. They knew how to listen and had criteria
which they could apply.
When listeners become bored, teachers can turn to this model to focus the learn-
ers’ attention on a specific aspect of listening behaviour. They should rather not
resort to the ineffective “sit still and listen” technique.
Let us continue with our discussion on activities and hints that will promote lis-
tening skills.
• Allow learners to take part in class discussions and give their own opinions and
feelings about a matter, as they will be more prepared to listen than when they
may not contribute.
• Read different kinds of text aloud and encourage learners to take part without
evaluating their reading abilities. An instruction such as “I’ll read a sentence/
paragraph and you can read the next” encourages them to listen to the story
without the threat of the evaluation of their reading skills spoiling their listening.
• Enhance learners’ listening abilities through dramatic play and dramatisation
(see Chapter 4, Listening and speaking – Speaking) as they must listen to each
other to ensure that the drama activity makes sense. Another advantage of
dramatising a story that learners have just heard is that they have to remember
the sequence of events and interpret and understand the feelings of characters
(which may be beyond their own experiences). Through listening they acquire
language patterns, the rhythm of the language and vocabulary in an incidental
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way. They interpret the feelings and thought patterns of characters in the story,
and progressively learn more about feelings and moods.
• Create opportunities for learners to listen to poems and stories in rhyme and to
identify rhyming words. Teachers can write the identified rhyming words on the
blackboard and then guide learners, according to their potential and develop-
mental level, to classify these words. For example, consider these rhyming words
57
that have been identified by learners and written down by the teacher.
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The teacher now helps the learners to identify verbs and nouns among these
words. A simple table may be used.
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• Also allow learners to identify rhyming words in rhymes or songs and then, work-
ing in groups, to suggest more rhyming words.
• Do other similar classifying activities. For example, allow the learners to listen to
a description of a room and then to name all the furniture mentioned.
• Organise for the learners to take telephone calls or hold mock TV and radio
interviews for authentic listening opportunities which compel them to listen to
the other person in order to know how to respond or what to ask.
• Encourage the learners to listen for specific details when they listen to the read-
ing of a book, for example:
– Listen closely to hear who says ...
– Listen if you can hear whether ...
– At the end of the story you must be able to tell me where ...
– Why do we say she was a bit naughty?
These suggestions to improve listening ability are not only useful for developing the
ability to listen for detail, but also for developing elementary literature study skills,
because they focus the learners’ attention on the intrigue of the story, characters,
context and theme. By asking learners to listen for specific information, they are
introduced to the study of literature in a basic manner.
• Interrupt the reading of a book to the class to ask learners to predict what hap-
pens next. This encourages the learners to listen with comprehension in order to
make their predictions, and to continue listening in order to find out whether
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to a problem, they must be instructed to do so. If they listen only for enjoyment
they should listen so that they are able to say what they liked about the story,
what touched them, and so on. Use sound recordings with specific objectives in
mind. If learners simply listen without a specific aim, they cannot make optimal
use of the opportunity and they may be distracted easily. At first it may be neces-
sary to play the tape or disc more than once, until learners can cope with the
technique to listen for specific reasons.
• Use hand puppets manipulated by the teacher or learners themselves to pro-
mote listening because learners enjoy this activity and eagerly participate. (See
section 3.8.5 for more detail.)
• Inform learners that they will arrange pictures in the correct sequence after they
have listened to a story. This will encourage them to listen attentively.
Listening is a more passive concept than, for example, speaking and this character-
istic makes the teacher’s task more difficult because an interactive teaching
approach requires that the learners be intensively involved in the learning process.
Since learner involvement is not always obvious in listening activities, the above sug-
gestions should help teachers to structure and develop listening opportunities in
which learners are actively involved and do not only listen passively.
Chapter 2 on teaching and learning strategies discusses the value of play in the
classroom to ensure fun in the learning process. There are various listening games
that can be played to promote and develop learners’ listening abilities.
The following beanbag games provide fun while learners concentrate and listen:
• Learners stand in a circle. The teacher gently throws the beanbag to a learner,
who catches it and then has to think of a word which, for example, begins with
an s. (The selected letter is either one the teacher chooses (for reinforcement or
whatever reason) or one the learners choose.) The first learner throws the bag to
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a second who must say another word that begins with s. Learners may not repeat
a word already used. If this happens, the learner must sit down until he is
“released” by another learner (another learner errs and takes his place). The
teacher determines the first letter. She must ensure that learners do not throw
the bag with force. Should this happen, she stands in the centre of the circle and
after saying a word also beginning with s, the learner with the bag throws it to
her and so she regains control. 59
• This game is based on a similar principle, but in this case the learners name
things they can buy in a shop. The first learner to whom the bag is thrown will,
for example, say: “I buy a book.” The next learner repeats the article the first one
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bought and adds another, for example: “I buy a book and a pencil.” The third
learner repeats the first two articles and adds a third. Learners are compelled to
listen closely and to concentrate on the game. Teachers can place a few articles
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or products where learners can see them to help them think of words.
• The beanbag game can be further refined, for example, to include the division
of words into syllables in Grade 3. The teacher says a word and the learner to
whom the beanbag is thrown divides the word into syllables.
Broken telephone is a popular listening game. Learners sit in a circle. The first
learner whispers a message into the ear of the person next to him in the circle. The
message is passed in a whisper in a clockwise direction until the last person in the
circle gives the message aloud as he heard it. Learners find the garbled message
funny without realising that they are involved in a listening, concentration and
communication exercise.
Simon says is a game in which the learners’ reactions indicate whether they have
been listening closely or not. The teacher or one of the learners is the leader. She
stands in front of the class (or group) and gives the instructions on behalf of
Simon. For example: “Simon says touch your toes!” The learners do as instructed.
When the words “Simon says” are omitted, for example “Touch your toes!”, the
learners should not react. Any learner who does react cannot participate for a
round or two, must keep his hands in the air or place them on his head, and so on.
There is excellent literature as well as Web pages on the role of children’s literature
on language acquisition of young learners (Glazer, 1997; Davin & Van Staden,
2005). Although various sections of this book mention the story as an avenue
through which children can be actively involved in the learning process, it is such
an important genre in the Foundation Phase that it should receive special atten-
tion. Parents should be involved and should realise that reading with their
child(ren) is a wonderful way of spending time together (Potter & Parnes, 2002). A
story can be read out or told. Reading as opposed to telling a story is briefly com-
pared in the following table:
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• Learners realise the value of the written • The story is intense and unique. It can
60
word. The text remains the same when never again be relived in the same way,
reread. which means that a close-knit relationship
exists between the story and narrator.
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• Eye contact is broken when the reader • Eye contact is maintained throughout.
concentrates on the text only. The situation is more intimate.
• It motivates learners to listen and to read • It compels listeners to pay attention while
by themselves. listening.
• Literature study implies that answers may • Answering questions relies on the learn-
be sought in a book. ers’ ability to listen and understand.
• Suitable books may be found to deal with • The storyteller can improvise a story to
problematic situations in the classroom. diffuse a situation (for example the teas-
After reading these, they can be related ing of a classmate who has forgotten his
to the classroom situation. glasses).
The above indicates that reading a story or telling a story plays an important role
in the Foundation Phase. Despite their differences, both methods are extremely
valuable in the academic as well as personal development of learners.
• One of the most important aspects of listening to stories is that they promote the
learners’ budding literacy (Howard & McCathren, 2003) by expanding their
vocabulary and ear for the structure of the language (Thomson, 2005).
• The learners’ frames of reference are enlarged. They link new concepts to the
known conceptual grid of their frames of reference and assimilate the new con-
cepts.
61
• The storytelling (or story-reading) occasion creates intimacy. Learners usually sit
on the carpet close to the teacher and they share a pleasant experience. This
promotes the learners’ social development. They learn to accommodate others
and to share and cooperate with them.
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• Learners become emotionally involved in the story, and this is one way in which
learners experience and develop value and norms.
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• Learners become aware of the realities of life. What they hear and learn from
stories helps them make sense of their surroundings. In a multi-ethnic, multicul-
tural and multilingual world, stories can be used to introduce the learners to
characters from different ethnic or cultural groups. Learners identify easily with
the characters as if they are real people (Beaty & Pratt, 2007). Fiona Freer (2005)
uses the story of Little Red Riding Hood to motivate learners to compile instruc-
tions (for Little Red Riding Hood to reach her grandmother).
• Stories stimulate and feed the learners’ imaginations. They are transported from
the here and now to a world visualised in their thoughts. This enables them to
understand symbolic meaning. Furthermore, imagination is necessary for cre-
ative thinking. Stories teach learners that other children experience the same
anxieties as they do. Through stories children learn to confront their fears and
solve problems. They learn that it is acceptable to be different – physically, emo-
tionally, intellectually and regarding language and culture. Stories present a
golden opportunity to promote tolerance, respect and appreciation for others in
a multicultural classroom. It is much more effective to address these issues
through stories than through mere discussion.
• Stories are associated with pleasant experiences. This then links enjoyment with
language and books. If learners enjoy stories, they realise that language offers
pleasant experiences and become positively orientated towards language experi-
ences. A love of reading starts when learners experience the joy of listening to
good reading.
• Stories create opportunities for thought. Creative questions (see Chapter 8 on
Thinking and reasoning) about the story encourage the learner to apply higher-
category thinking skills. Learners’ reasoning skills improve when they are guided
to make predictions about what will happen next; they learn to deduce meaning
and to “read between the lines”.
• Learners learn to evaluate. They evaluate the behaviour of characters and evalu-
ate stories by weighing them against each other and providing reasons for prefer-
ring one story to another.
• Finally, there is a correlation between reading stories – and especially reading to
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a child from books – and scholastic success. By reading, one creates the need to
know more and to learn more from the world of books. The listening exercise
provided by the story situation improves the learners’ powers of concentration,
which generally has a positive influence on the learners.
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helps everyone catch their breath and calm down. Following a particularly
intense experience, we read a piece that lets us blow off steam and have some
fun.
Joubert (1997: 4) emphasises the suitability of books for a specific target group. She
suggests that books which stereotype race, gender, culture and age should be avoid-
ed, an opinion reflected in the National Curriculum Statement (Department of Educa-
tion, 2002b) as discussed in the Addendum. She states as follows:
The roles of the sexes must be represented realistically as learners experience
them. There are mothers who are breadwinners and fathers who help in the
kitchen. There are grandparents who work hard and fill important positions
and who do not only sit on the verandah. Men may cry and women may be
strong. {own translation}
The outcome or objective envisaged by the listening exercise will determine the
choice of text. Sometimes the teacher may choose a book exactly because it stereo-
types people. Then it is selected to guide learners to listen critically so that they can
identify stereotyping. In such a case the class will discuss stereotyping and learners
will be made aware of it and advised to reject it. The same applies to exaggeration,
insulting remarks, propaganda or verbal abuse in books. Reading matter is specifi-
cally chosen for discussion and to promote the learners’ critical listening skills.
Again compare the types of listening discussed earlier in the chapter.
The stories that are read must relate to the learners’ experiences. To read a story
about a snowman to learners who have never seen snow is questionable. At first
glance it seems unacceptable. It would make sense only if the teacher wanted to
introduce the learners to snow. Then the story would be one of many sources about
snow and the envisaged outcome or objective would be to gather information.
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He goes on to say that the listener is drawn into the world of the story through
voice, eyes and gesture. The listener becomes a participant in the story. He experi-
ences anger, anxiety, hopelessness and pleasure. Storytelling is interactive: it takes
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the listener to and fro between the roles of listener and participant. The storyteller
accomplishes this by correctly applying inflection, emphasis, tone of voice, pace,
pause and register.
The Foundation Phase teacher uses stories in her daily teaching methods. She
tells stories to help learners remember a certain sequence of letters in a word; she
uses stories to clarify new concepts and she weaves stories around the formation of
letters and numbers. She also creates an opportunity to read or tell stories specifi-
cally for the language experience. Storytelling, therefore, forms an integrated part
of what happens in every Foundation Phase classroom. Although not everybody is a
born storyteller, even the person to whom it does not come naturally can learn the
art of storytelling by practising and continuing to practise the art. Performing in
front of a mirror or a trial audience can help a person prepare to tell a story.
When a storyteller prepares a story, she should ask herself the following ques-
tions (also for practising in front of a small group):
• Do I know how to use my voice effectively? Do I vary the pitch, volume and pace?
Do I use the pause for dramatic effect?
• Am I static or do I use my body to convey the message?
• Does my facial expression contribute to the storytelling?
• Does my enthusiasm show and do I enjoy my performance?
• Does my use of media enhance the telling or do visual aids hamper the flow of
the story?
• Is my story suitable for the audience I plan it for?
• Will the story keep the listeners captivated?
The teacher should vary her approach to stories. If, for example, she always makes
use of pictures alone to support her stories, she diminishes the experience. Much
more than mere illustrations can be used to make the storytelling interesting and
pleasant.
Brand and Donato (2001: 5–45) identify a number of approaches to storytelling
and link them to different learning styles (see Chapter 2, section 2.2 for the discus-
sion of learning styles). A few relevant approaches are discussed below.
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knows the story and does not need to collect props beforehand.
The types of story mentioned need not be told in the traditional style only, and
the narrator may also make use of props if she wishes.
3.8.3 Characterisation
In this approach the narrator wears a costume to represent a specific character
from the story, usually the main character. She then tells the story from the per-
spective of this character, using the first person and the past tense. The narrator
Copyright @ 2015. Van Schaik Publishers.
becomes the character in speech, appearance and conduct. Little Red Riding Hood
will, for example, be represented by her red cloak and basket. Learners are very
fond of this kind of narration. They love seeing their teacher act and talk like a sto-
rybook character. Fairy tales such as The Little Red Hen and Little Red Riding Hood are
very suitable.
Sometimes the main character can imitate some of the other characters in the
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story, but this should be done with care. For instance, Little Red Riding Hood can-
not suddenly turn into a wolf while she still looks like Little Red Riding Hood; this
will spoil the effect of characterisation. Little Red Riding Hood may, however, say:
“Then I heard a strange growling sound. It sounded like this ...!”
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• Remain in character. The learners experience the situation as authentic and the
illusion should not be shattered by out-of-character actions such as scolding a
learner or reacting to a ringing bell or somebody passing by the classroom.
• Involve the learners in the story. Address a specific learner from the character’s
perspective, for example: “John, please look in my basket to make sure I remem-
bered to pack Grandma’s biscuits.” The learner will look in the empty basket and
say “Yes” or “No” depending on his own imagination, and Little Red Riding
Hood will react suitably to whatever answer is given. Little Red Riding Hood will
remain authentic when she asks learners: “Who do you think I saw on the bed
with enormous eyes, ears and mouth?”
• Make use of all available space during the narration. Little Red Riding Hood can
run from one end of the classroom to the other to get away from the wolf; she
can walk all the way through the classroom on her way to her grandmother’s
house, and she can hide from the wolf behind the learners (trees).
Create an opportunity for the learners to take part in the characterisation. Provide
enough props and parts of costumes such as hats, scarves, wigs, walking sticks, and
so on for the learners to use to become certain characters and to entertain each
other. This promotes speech as well as listening development. When the learners
master this technique, they can invent their own stories and each can become a
main character who tells a story.
the pictures with broad felt-tipped pens using the pencil outlines as a guide.
The narrator uses only two or three colours and mainly draws outlines. Her draw-
ing must accompany her storytelling, which means that she omits details in pictures
and uses bold strokes to draw the outlines. While drawing, the narrator must not
obstruct the drawing with her body, but must ensure that everybody is able to see
what she is doing. She must take care that learners with visual and aural impair-
66
ments sit close to her.
Afterwards the learners may use the illustrations to relate the sequence of
the events, or they may illustrate the course of the story with a few of their own
drawings.
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