06/01/2026 11:36 AM GMT
Automated JBL Virtual Assistant ➕
Process
JBL Virtual Hi, I'm your JBL Virtual Assistant. How can I help?
Assistant Making a purchase | Warranty | Help with my
product | Help with my order | Something else
06/01/2026 11:38 AM GMT
You J’ai acheté un nouveau JBL PARTYBOX WIRELESS
MIC et j’aimerais savoir si je peux utiliser le dongle
avec mes anciennes micro
JBL Virtual I didn't understand what you said.
Assistant
JBL Virtual Are you looking for information on making a
Assistant purchase or an item you already own?
Article que je possède | Effectuer un achat
06/01/2026 11:39 AM GMT
You Article que je possède
JBL Virtual Here are some popular topics.
Assistant
JBL Virtual Please select one or ask your question in another
Assistant way below.
Bluetooth pairing & connecting | Battery and
charging | Resetting | Gaming | Something else
You Resetting
JBL Virtual lwc:masterArticleSearch:réinitialisation|FR
Assistant
JBL Virtual Did you find what you needed?
Assistant Yes, I did | No, browse knowledge base
06/01/2026 11:40 AM GMT
You No, browse knowledge base
JBL Virtual I understand you're asking about réinitialisation.
Assistant Which product are you asking about?
You I want a real person
JBL Virtual lwc:knowledgeSearch:{!Search_Input}|{!
Assistant Product_Search_Entity}|{!
Product_Family_Search_Entity}|réinitialisation|
0MwKd000003z2GuKAISearch1780314039070|
0MwKd000003z2GuKAI|FR|{!
Product_Id_Search_Entity}
You hidden:Search_Results_Found
JBL Virtual You can browse selected product knowledge
Assistant above.
JBL Virtual lwc:caseSubmitWithoutForm:
Assistant 0MwKd000003z2GuKAI|FR|French|true|
Assumed Deflection|
0MwKd000003z2GuKAIDeflected Case
Creation1780314047361
You No
You hidden:Create_Deflected_Case_Completed
JBL Virtual Looks like I'm still not able to help you.
Assistant
JBL Virtual Can I put you in touch with a member of our team
Assistant ?
Yes | No
JBL Virtual lwc:blockInput:Please choose an option to
Assistant proceed
JBL Virtual Did you find what you needed?
Assistant Yes, I did | No, search again | No, connect to an
agent
06/01/2026 11:41 AM GMT
You No, connect to an agent
JBL Virtual Okay. My knowledge is always expanding. For
Assistant now, a representative will need to assist with your
questions.
JBL Virtual Let's get you to someone who can help.
Assistant
JBL Virtual Please provide your information.
Assistant
JBL Virtual lwc:caseSubmit:0MwKd000003z2GuKAI|false|FR|
Assistant French|True
06/01/2026 11:42 AM GMT
You hidden:Create_Case_Completed
JBL Virtual I'm connecting you now...
Assistant
JBL Virtual lwc:endChatMessage:0MwKd000003z2GuKAI|60|
Assistant en_GB
Automated JBL Virtual Assistant ➖
Process
Automated Ines M ➕
Process
Automated Merci d'avoir contacté l’Assistance Clientèle
Process Harman. Vous êtes désormais en ligne avec Ines.
Comment pouvons-nous vous aider?
06/01/2026 11:44 AM GMT
You Bonjour, j’ai cassé mon dongle de micro JBL
Partybox wireless mic du coup j’ai acheté un
nouveau et j’aimerais savoir si je peux utiliser le
dongle avec mes anciennes micro
Ines M Je m'assure, attendez.
06/01/2026 11:45 AM GMT
You D’accord
06/01/2026 11:49 AM GMT
Ines M Oui, vous pouvez tout à fait utiliser votre nouveau
dongle (récepteur) avec vos anciens micros JBL
Partybox Wireless Mic. Les microphones et le
dongle de cette gamme utilisent des fréquences
numériques universelles qui permettent un
ré-appairage automatique. Le dongle d'origine ou
de remplacement peut gérer jusqu'à deux
microphones simultanément
Ines M [Link]
ect-the-wireless-microphone-set-to-a-partybox-e
mea/[Link]