INSTITUTE OF HOTEL MANAGEMENT & CATERING TECHNOLOGY,
TRIVANDRUM
ACCOMMODATION MANAGEMENT– [Link].H&HA (BHM304) 2008-2009
TOPIC: 7 HOTEL DESIGN
7.5 RENOVATION AND REFURBISHING
Chapter Outline:
7.5.1 The four R’s
7.5.2 Why hotels renovate?
7.5.3 Process followed for Renovation
7.5.4 Procedures followed by the Housekeeping Department
7.5.1 The four R’s
Renovation: Making new and in general sense restoring a property to its former
condition.
Refurbishing/ Redecoration: Freshening up a property. This includes cosmetic
changes like changing draperies, upholstery etc.
Restoration: Restoring a property to its exact authentic design and material.
[Link] the structure.
7.5.2 Why hotels Renovate?
To replace old furniture and fittings
To improve standards
To face competition, to give a new look and keep up with latest trends
To improve guest satisfaction
7.5.3 Process followed for Renovation
This is given on a contract to an architectural firm consisting of architects and interior
designers. A project team is constituted by the management comprising of the General
Manager, a Project Manager and representatives from the Engineering and Housekeeping
department who will co-ordinate with the firm.
Renovation work is usually done during the off-season. The entire hotel or part of the
hotel is shut down for a fixed period of time.
Prepare a project team including a Project Manager and representatives from the
engineering and Housekeeping Department. The Project Manager will be in
charge of all the activity.
Define the project
Workout details of renovation work to be done with specification in each area and
the budget for the same.
Identify the resources available in-house
1. Budget
2. Staff
3. Equipment
List the resources to be acquired.
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Contact designing firms. Check out their credentials in the market and chalk out
terms and conditions with the chosen firm.
Establish a dead time line for completion.
7.5.4 Procedures followed by the Housekeeping Department
Before Renovation
Outline the extend of Renovation work that must be done in consultation with the
management.
Co-ordinate with the management and consultant to set op ‘Mock up rooms”
Approve of the best style of Mock up rooms, make a list of all specifications of
items to be provided.
Plan storage areas and disposal of items in existing areas.
Make an inventory report before clearing out the areas to be renovated.
Block areas to be renovated with minimum inconvenience to the guest
After Renovation
Co ordinate for timely handover of renovated rooms. ( It usually happens that if
the Renovators overshoot the deadline date, the Hosuekeeping team are hard
pressed for time to clean the areas, The Sales and Marketing would have sold the
rooms with effect from the scheduled day.)
Check the delivery schedules of new items and arrange for storage space until
installation.
Make a Snagging list (Check list) This list specifies all the items that are to be
renovated with their specification. This is checked by the Project team in co-
ordination with the firm. Rooms or areas renovated are taken over only after
compliance.
Prepare staffing charts of the personnel necessary to prepare the areas of
renovation.
Prepare cleaning schedule to prepare rooms for sale, minimize inconvenience to
guests and prevent spoilage of adjoining areas.
Cleaning Process include
Through clean of all case goods
Wash the windows
Clean the floor
Through scrub bathroom including fixtures and fittings. (paint marks, cement
marks etc. must be removed)
Lay the carpet and vaccum
Set the room i.e., place the necessary linen and supplies. Hand the curtains
and draperies.
Dust and re-vacuum.
Check the room and rectify any faults
Clear the room for sale.
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