CHAPTER 3

SLIDE 1

CHAPTER

Workplace Teams

1 Teamwork
2 Workplace Team Composition
3 Diversity in the Workplace
4 Effective Workplace Teams
5 Productive Team Communication

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 3
SLIDE 2

Teams Benefit Organizations

 Varied skills and experiences

 Higher productivity
 Less absenteeism
 Better products and services
 Increased profits
 More satisfied employees
 Value in organizational change

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 3
SLIDE 3

Teams Benefit Employees

 Insights, ideas, help, information, and more

from team members
 Cross-training
 Better problem-solving skills
 Opportunity to see the big picture
 Enjoyment and satisfaction

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 3
SLIDE 4

Types of Workplace Teams

 Project teams and task forces

 Committees
 Cross-functional teams
 Supervisor/coworker teams
 External teams
 Virtual teams

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 3
SLIDE 5

Working With Diversity

 Seek to understand others.
 Show respect the way they understand it.

© 2013 Cengage Learning. All Rights Reserved. mediaphotos/[Link]

Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 3
SLIDE 6

Communicating Verbally
Across Cultures
 Be simple and to the point.
 Match the other’s communication style.
 Avoid sensitive topics.
 Be careful about humor.
 Slow down a little and speak clearly.
 Don’t correct people’s English unless asked.

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 3
SLIDE 7

Leading a Team

 Helps you develop leadership and

management skills
 Helps you progress in your job
 Shows you as a candidate for higher positions

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 3
SLIDE 8

Leading a Team

 Establish expectations and procedures.

 Define the team’s purpose.
 Set an example of service.
 Keep the team on schedule.
 Plan and organize meetings.

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 3
SLIDE 9

Leading a Team

 Report progress to supervisors.

 Make work assignments.
 Encourage openness and collaboration.
 Be trustworthy.
 Get to know members’ skills and strengths.
 Be a good listener.

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 3
SLIDE 10

Serving on a Team

 Be on time for meetings.

 Be prepared.
 Have a folder for the team project.
 Do the work the team assigns you to the best
of your ability.
 Contribute to meetings and the team’s work.

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 3
SLIDE 11

Effective Team Characteristics

 A focus on team goals
 Good leadership
 Members with the needed skills, experience,
and education
 Members who take responsibility for the
team’s success or failure

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 3
SLIDE 12

Effective Team Characteristics

 Ability to work with diverse people
 Capacity to reach agreement
 Practical, well-defined goals
 Members who respect and trust each other

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 3
SLIDE 13

Teamwork Techniques

 Be respectful.
 Be nonjudgmental.
 Take the other’s
perspective.
AISPIX/[Link]
 Be flexible.
 Listen.

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 3
SLIDE 14

Formal Communication

 Through official channels

 May be
● Downward (management to employees)
● Upward (employees to management)
● Horizontal (coworker to coworker, manager to
manager, within a team)

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 3
SLIDE 15

Informal Communication

 Often called the grapevine

 Natural and normal at work
 Stopping rumors or untrue communication
● Keep formal communication lines open
● Keep team members informed

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 3
SLIDE 16

Interpersonal Teamwork Skills

 Listening
 Collaborating
 Resolving conflict
● Try to identify the cause.
● Listen to all viewpoints.
● Identify points of agreement.
● Work toward a winning solution for all.

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e