CHAPTER 1

SLIDE 1

CHAPTER

The Workplace—
Constantly Changing

1 The Dynamic Workplace

2 Workplace Organization
3 Administrative Professional Qualifications

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 1
SLIDE 2

The Dynamic Workplace

 Economic globalization
 Changing technology
 Workplace diversity
 Job outlook
 Changing workweek
 Physical workspace

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 1
SLIDE 3

Economic Globalization

 For businesses:
● Seeking partners and customers globally
● Outsourcing
● Cost-saving measures

 For employees:
● More job change
● More and different responsibilities

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 1
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Other Changes

 Changing technology
● Increased productivity
● More managerial job responsibilities

 Workplace diversity
● Increased cultural diversity
● More older workers

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 1
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Office Administration

 The demand for administrative professionals

(APs) is strong and growing.
 Both women and men choose office
administration as
● A career
● A means of advancing within a company or field

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 1
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Typical Responsibilities

 Conduct Web research

 Research and recommend equipment
 Train and support new APs
 Research, prepare, and give presentations
 Supervise APs
 Prepare presentation materials

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 1
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Typical Responsibilities

 Store and retrieve computer materials

 Organize and maintain paper and electronic
files
 Create spreadsheets, manage databases,
and create reports
 Arrange conference calls and web seminars

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 1
SLIDE 8

Typical Responsibilities

 Work in teams with other APs

 Research and prepare statistical reports
 Review journals
 Write and post job vacancies
 Order supplies
 Prepare letters, memos, and e-mail
 Schedule appointments

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 1
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Job Outlook

 One of the largest U.S. occupations

 Will add many jobs in coming years
● Jobs in expanding areas of U.S. economy
 Health care
 Social services
 Legal services
● Expanding roles (work once done by other
professionals)

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 1
SLIDE 10

Job Outlook

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 1
SLIDE 11

Job Outlook

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 1
SLIDE 12

Other Changes

 Changing workweek
● Compressed workweek
● Flextime
● Job sharing

 Physical workplace
● Virtual office
● Mobile office
● Home office

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 1
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Varying Job Titles

 Administrative assistant
 Administrative associate
 Secretary
 Executive secretary

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 Office manager
 Executive assistant

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 1
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The Work World

 Organizational culture
 Types of organizations
 Formal organizational structures

Learning about the culture,

structure, and management of
your company will help you
perform your job better.

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 1
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Types of Business Organizations

 Sole proprietorships
 Partnerships
 Limited liability companies
 Corporations
 Nonprofit corporations
 Governmental entities

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 1
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Organizational Structure

 Stockholders
 Board of directors
 Management Digital Vision/Getty Images

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 1
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Administrative Professional
Qualifications
 Communication
 Interpersonal relations
 Time management
 Critical thinking
 Decision making
 Creative thinking

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 1
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Administrative Professional
Qualifications
 Teamwork
 Technology
 Leadership

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 Stress management
 Problem solving
 Customer focus

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
 CHAPTER 1
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Success Qualities

 Openness to change
 Initiative and motivation
 Integrity and honesty
 Dependability
 Confidentiality
 Commitment to observing and learning

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e