DreamMapper

User Guide
3.2
Table of Contents
1. About DreamMapper ................................................................................................................. 4

2. Intended Use ............................................................................................................................... 4

3. How to Report a Security Incident .......................................................................................... 4

4. Contraindications ....................................................................................................................... 4

5. Cautions ........................................................................................................................................ 4

6. Warnings ...................................................................................................................................... 5

7. What's New in This Release ...................................................................................................... 6

8. System Requirements ................................................................................................................ 6

9. Symbols Glossary ........................................................................................................................ 7

10. Supported Therapy Devices ................................................................................................... 8

11. Getting Started ......................................................................................................................... 9

11.1 Installing DreamMapper ........................................................................................................................................................ 9
11.2 Creating an Account ................................................................................................................................................................ 9
11.2.1 Where Do You Live? ........................................................................................................................................................ 9
11.2.2 Login Screen .................................................................................................................................................................. 10
11.2.3 Register ............................................................................................................................................................................ 11
11.3 Deleting an Account ..............................................................................................................................................................13
11.4 Uninstalling DreamMapper .................................................................................................................................................13
11.5 Appearance (Dark and Light Mode) .................................................................................................................................13

12. Dashboard ...............................................................................................................................14

12.1 Greeting Card ..........................................................................................................................................................................14
12.2 Therapy Data Cards ................................................................................................................................................................15
12.3 Therapy Report Card..............................................................................................................................................................16
12.3.1 Generating the Therapy Report ............................................................................................................................... 16
12.3.2 Reading the Therapy Report ..................................................................................................................................... 16
12.3.3 Saving the Therapy Report......................................................................................................................................... 18

13. Coaching ..................................................................................................................................19

2
14. Learn .........................................................................................................................................20

15. Profile........................................................................................................................................21
15.1 Information and Preferences ..............................................................................................................................................21
15.1.1 Name, Contact email, Password, and Phone ........................................................................................................ 21
15.1.2 Account ............................................................................................................................................................................ 21
15.1.3 Country ............................................................................................................................................................................. 22
15.1.4 Preferences...................................................................................................................................................................... 22
15.1.5 Dark Mode ...................................................................................................................................................................... 22
15.2 Goal / Reminder ......................................................................................................................................................................22
15.2.1 Goal ................................................................................................................................................................................... 22
15.2.2 Reminder ......................................................................................................................................................................... 23
[Link] Cleaning Reminders ............................................................................................................................................. 23
[Link] Follow-up Reminder ............................................................................................................................................ 23
15.3 Equipment ................................................................................................................................................................................24
15.3.1 Mask .................................................................................................................................................................................. 24
15.3.2 Therapy Device............................................................................................................................................................... 24
[Link] Add a device ........................................................................................................................................................... 24
[Link] Bluetooth setup (manual sync) ........................................................................................................................ 24
[Link] Foreground Bluetooth sync (automated sync) ............................................................................................ 25
[Link] Background Bluetooth sync (automated sync) ........................................................................................... 25
15.4 Support ......................................................................................................................................................................................29
15.4.1 Help ................................................................................................................................................................................... 29
15.4.2 About ................................................................................................................................................................................ 29
15.5 Logout ........................................................................................................................................................................................29

16. Refresh ......................................................................................................................................30

17. Feed ...........................................................................................................................................31

17.1 New .............................................................................................................................................................................................31
17.2 Older ...........................................................................................................................................................................................31

18. Troubleshooting .....................................................................................................................32

3
1. About DreamMapper
DreamMapper software provides patients, who are prescribed compatible Philips Respironics PAP
therapy devices, the ability to view their therapy data via mobile device (Mobile Application) or
Internet access (Web Application). The viewable data is to help the patient understand their
therapy usage and not to diagnose any condition of the patient, as the DreamMapper software
does not perform automatic scoring nor diagnosis. DreamMapper is highly secure to help meet
requirements for HIPAA compliance and privacy laws; this includes access security, in addition to
the privacy and security of transmitted data.

Note: DreamMapper should only be used with compatible Philips therapy devices.

2. Intended Use
DreamMapper provides compliance, coaching, and motivational feedback to encourage habitual
use of Philips Respironics PAP therapy devices. It also allows data to be transmitted between
supported Philips Respironics PAP therapy devices and the healthcare provider.

3. How to Report a Security Incident

Philips Security information can be found at [Link] Reference Product
Support - Contact Information for information on reporting a security issue.

Ensure that all the latest security updates are applied for proper operation.

4. Contraindications
No known contraindications.

5. Cautions
• All users should be aware of personal data displayed on DreamMapper screens, forms, and
reports.

• U.S. Federal law restricts the supported therapy device to sale by, or on the order of, a licensed
physician.

4
6. Warnings
• DreamMapper should not be used to diagnose any condition of the patient.

• Associated therapy device manuals should be read and understood prior to viewing compliance
data.

• Use DreamMapper with Philips Respironics supported therapy devices only.

• DreamMapper is not compatible with therapy devices not supported by Philips Respironics.

• If you are not sure if your therapy device is supported by DreamMapper, contact Philips
Respironics Product Support for information on the supported devices.

• A rooted or jailbroken therapy device can bypass security measures, making it easier for
malware to gain access without your knowledge. This may lead to malicious activities such as
data theft, unauthorized access, or financial fraud. DreamMapper will not function with a
rooted or jailbroken device.

• When entering the device serial number during registration, disconnect the humidifier before
turning the device upside down to scan the serial number.

5
7. What's New in This Release
a. New Features: General user interface improvements, syncing update, minor enhancements

b. Corrected Errors or Faults: Resolved minor defects which impact user experience

c. Impact on Safety and/or Security: No change

d. Updates in Identification: Software version identification changed to version 3.2

e. Updates in Accompanying Documents: IFU updated to describe new features, to reflect

changes to user interface, and to optimize format for mobile viewing

Note: Screenshot images included in this document may differ slightly from those on your screen,
based on the version of DreamMapper application being used.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. Other trademarks and trade
names are those of their respective owners.

8. System Requirements
DreamMapper’s minimum system requirements are shown below. As your device allows, please
update to the latest supported version of the operating systems listed, and to the latest supported
version of DreamMapper.

Chrome 130 Edge 129 Firefox 131

Safari 17 iOS 13 Android 8

6
9. Symbols Glossary
The following symbols are used in DreamMapper:

Symbol Definition

Batch code: Indicates the manufacturer’s batch code so that the batch or lot
can be identified.

Unique Device Identifier: Indicates the Unique Device Identifier information.

Catalog number: Indicates the manufacturer's catalog number so that the

medical device can be identified.

Manufacturer: Indicates the medical device manufacturer.

Operator's manual; operating instructions: Indicates that the operating

instructions should be considered when operating the device.

Date and Country of Manufacture: To indicate the date on which a product

was manufactured, and to indicate the country of manufacture of the product.
Note: When applied to the label, "CC" is replaced by the country code.

Rx Only: Caution! U.S. Federal law restricts this device to sale by, or on the
order of, a licensed physician.

7
10. Supported Therapy Devices
The chart below lists all therapy devices that are supported by DreamMapper.

Note: Therapy devices available in the software may not be available in all markets.

Device Name Data Display / Data Transfer Bluetooth

DreamStation 2 CPAP Yes Yes

DreamStation 2 Auto CPAP Yes Yes

DreamStation 2 CPAP Advanced Yes Yes

DreamStation 2 Auto CPAP Advanced Yes Yes

DreamStation Go Auto CPAP Yes Yes

DreamStation Go CPAP Yes Yes

DreamStation CPAP Yes Yes

DreamStation Auto CPAP Yes Yes

DreamStation AVAPS Yes Yes

DreamStation BiPAP S/T Yes Yes

DreamStation ASV Yes Yes

System One CPAP Yes Yes

System One Auto CPAP Yes Yes

System One AVAPS Yes Yes

System One BiPAP S/T Yes Yes

System One ASV Yes Yes

8
11. Getting Started
11.1 Installing DreamMapper
DreamMapper may be installed by the user. To begin using DreamMapper on your mobile device,
download the DreamMapper app from the App Store (for iOS users) or from the Google Play Store
(for Android users). Install the app according to the instructions provided on your device.

To begin using DreamMapper on your desktop device, use your preferred browser to navigate to
[Link] and select your country to visit your local DreamMapper site.

Note: DreamMapper Web is not supported in the Japan market.

11.2 Creating an Account

11.2.1 Where Do You Live?
Once you have installed DreamMapper, scroll and tap on
the Where do you live? screen to select your country of
residence.

Tap the Save button to accept these settings.

Your country of residence can also be changed later,

using the Profile icon in the upper left corner of the

screen. On the Profile screen, tap Country and then scroll
and tap to select your country of residence.

9
11.2.2 Login Screen
Tap the Create Account button at the bottom of the
DreamMapper login screen.

10
11.2.3 Register
On the Register screen, enter the appropriate information in the following fields:

Name
Contact Information
Country
DSN (Device Serial Number)

A valid email address is required to activate and use your

DreamMapper account. Please verify that you have
entered a valid, accessible email address.

On the right side of the DSN (Device Serial Number) field,

tap the Camera icon to access the Scanning

instructions card. Follow the instructions on the screen to
scan the DSN on your sleep device. If you prefer, you can
also manually enter the serial number in the DSN (Device
Serial Number) field.

If you experience difficulty registering your DSN, please

see the Troubleshooting section of this user guide.

Scanning Tip: When looking at the underside of your

therapy device, you may find multiple labels with serial
numbers, depending on your system setup. Examine the
labels to determine which aspect of the system each label
refers to. Any labels attached to accessories or optional
components, rather than to the core device, should not
be scanned.

See the following page for examples of the DreamStation

and DreamStation 2 labels on the underside of the
devices, with QR Code and Serial Number locations
highlighted in red.

11
DreamStation underside

DreamStation 2 underside

12
Read the Terms and Conditions and Privacy Notice screens. Check the boxes to accept, then tap the
Next button.

On the Register screen, enter a password in the Create password field that meets the listed
requirements, then tap the Create account button. Next, review the information under Help us

improve and tap the Toggle icons according to your preferences. Next, tap the Let's get
started! button.

On the Mask screen, select the appropriate mask type by tapping the radio button on the left,
then tap the Next button at the bottom of the screen. Select the appropriate mask model by

tapping the radio button on the left, then tap the Save button at the bottom of the screen.
After saving, DreamMapper will advance to the Dashboard screen.

11.3 Deleting an Account

To delete your DreamMapper account, tap the Profile icon in the upper left corner of the
Dashboard screen and tap Account. At the bottom of the Account screen, tap Delete account. At
the prompt Are you sure? tap Yes. After successful account deletion, DreamMapper will return to
the Where do you live? screen.

11.4 Uninstalling DreamMapper

To uninstall the DreamMapper app from your mobile device, follow the instructions provided with
the device for the removal of applications. No uninstallation is necessary on desktop.

11.5 Appearance (Dark and Light Mode)

Dark mode is the default mode when DreamMapper is installed. To switch between Dark and Light

modes, tap the Profile icon in the upper left corner of the Dashboard screen. Halfway down

the Profile screen is Dark mode. Tap the Toggle icon to adjust the setting.

13
12. Dashboard
Upon logging in after registration, DreamMapper defaults to the Dashboard screen. To return to

the Dashboard screen at any time, tap the Dashboard icon at the bottom of the screen.

12.1 Greeting Card

On the Dashboard screen, the greeting card sits directly

above the date. This feature is swipeable, and a maximum
of three cards are displayed.

The default card is a personalized greeting

that welcomes you to DreamMapper.

Additional cards offer Prompts, Achievements, and

Reminders based on your usage and needs. These cards
can be snoozed or dismissed. Snoozed cards will display
again after 10 days. Dismissed cards will not display again
until the app is relaunched from login.

Tapping the action at the bottom of the card, such as

Show my goals or Learn more, will take you to the section
of DreamMapper that completes the action.

14
12.2 Therapy Data Cards

Below the greeting card, data is displayed for three therapy data categories: AHI, Usage, and Mask
fit. Tap any of these categories to expand the card and view the relevant therapy data.

To view different time periods of available therapy data,

tap Day, Week, or Month at the top of the screen.

To view more precise information, tap Details at the

bottom right corner of the card. This screen will show
expanded details appropriate to the category, such as
apnea events under AHI or hours of wear under Usage.

15
12.3 Therapy Report Card

At the bottom of the Dashboard screen, the therapy report card is the starting point to generate
the Therapy Report. The Therapy Report displays compliance data such as minimum and maximum
usage, average usage, and number of days with device usage.

12.3.1 Generating the Therapy Report

Tap Create report to generate the Therapy Report.

On the PDF therapy report screen, there are four time

frames that may be used to generate the report:

Last 14 days
Last 30 days
Last 60 days
Last 90 days

Note that the beginning and end dates of each time

frame is displayed under each option. Choose one of the
time frames by tapping the radio button to the left of the
text.

Tap the Create Report button.

12.3.2 Reading the Therapy Report

On the Review your report screen, the Therapy Report shows the Compliance Summary. The data
categories are as follows:

Label Definition

Date Range Date range of downloaded patient data.

The serial number for the device for which the Therapy
Device Serial Number
Report was generated.
Device Model Name The associated device model name.
Days with Device Usage Total days the patient received device therapy.
Days without Device Usage Total days the patient received no device therapy.

16
 Label Definition

Total days the patient received device therapy divided by

Percent Days with Device Usage
the total days in the date range.
Cumulative Usage Total hours the patient received device therapy.
Maximum Usage (1 Day) Longest device therapy session.
Total hours the patient received device therapy divided by
Average Usage (All Days)
the total days in the date range.
Total hours the patient received device therapy divided by
Average Usage (Days Used)
the total days with device usage.
Minimum Usage (1 Day) Shortest device therapy session.
Count of Days with Usage >=4 Number of days with greater than or equal to 4 hours of
Hours therapy.
Percent of Days with Usage >=4 Percent of days with greater than or equal to 4 hours of
Hours therapy.
Count of Days with Usage >=6 Number of days with greater than or equal to 6 hours of
Hours therapy.
Percent of Days with Usage >=6 Percent of days with greater than or equal to 6 hours of
Hours therapy.
Percent of Days with Usage < 4
Percent of days with less than 4 hours of therapy.
Hours

Total running time of the device’s blower unit with and

Total Blower Time
without breathing detected.

Underneath the Compliance Summary are graphs displaying Usage, AHI, and Mask Fit. Each of
these graphs provides a visual representation of the data.

The Usage graph shows the amount of therapy time for each day over the selected report date
range. Therapy dates are displayed along the bottom of the graph, while total daily usage times
are displayed along the left side of the graph.

17
The AHI graph shows the average number of apneas per night of use. Therapy dates are displayed
along the bottom of the graph, while apnea events are displayed along the left side of the graph.

The Mask Fit graph shows the value 100 - %Large Leak for each day across a specified time range.
%Large Leak is the percentage of time that the mask leak was so high that it was no longer
possible for the device to identify respiratory events with statistical accuracy.

12.3.3 Saving the Therapy Report

To save the Therapy Report after it displays on the screen, tap the PDF icon in the upper right
corner of the screen. A PDF will generate and display in a new window. Once the report is

displayed in the new window, tap the Share icon in the upper right corner of the screen to
share the report to other applications or to print the report.

The Therapy Report shall not be used for diagnostic purposes.

18
13. Coaching
The Coaching screen uses brief exercises to evaluate concerns regarding the use of your therapy

device. To access the Coaching screen, tap the Coaching icon at the bottom of the screen.

Tap Motivation, Heart Risk, or Feelings to complete the

exercises and address therapy concerns.

Tap the Back and Next buttons at the bottom corners of

the screen to navigate through the exercise questions.
When you have completed the exercise, tap the Finish
button to return to the Coaching screen.

As you progress with your therapy, you may wish to revisit

these exercises. Tapping the Edit button within each
exercise will allow you to change your previous answers.

19
14. Learn
The Learn screen provides videos and other resources to
educate you on sleep apnea, apnea equipment, and
equipment troubleshooting. To access the Learn screen,

tap the Learn icon at the bottom of the screen.

Tap Apnea at the upper left to view educational material

about sleep apnea. As you progress in your therapy,
videos and links may change to better address your
needs.

Tap Equipment at the upper center to view guides and

videos for device use and fitting, and to view this
DreamMapper User Guide.

Tap Troubleshoot at the upper right to view corrections

for mask fit and discomfort, device pressure settings,
equipment issues, and side effects.

20
15. Profile
The Profile screen allows you to manage account information, customize device details, and set
therapy goals.

To access the Profile screen, tap the Profile icon in the

upper left corner of the Dashboard screen.

15.1 Information and Preferences

The top section of the Profile screen allows you to change
contact information and DreamMapper preferences. Tap
each category to change the listed information.

15.1.1 Name, Contact email, Password, and Phone

Ensure that the contact information you choose is your
preferred location for receiving DreamMapper
information and push notifications. Your contact email
can be different from the email you use to login to
DreamMapper.

15.1.2 Account
To link to your Care Orchestrator patient record, tap
Account. In the Care Provider field, tap the Link Account
button. Enter the PIN provided by e-mail and tap the Next
button. The app will validate the PIN and confirm the link.
Tap the Okay button to return to the Account screen.

Note: Manual link is not supported in Hong Kong, India,

Myanmar, Philippines, Singapore, South Korea, Taiwan, or
Thailand. The link to CO is not supported in Japan.

For security purposes, you may set your password to expire after 90 days. In the Automatic

Password Expiration field, tap the Toggle icon to adjust the setting.

21
The Account screen also allows you to delete your DreamMapper account. At the bottom of the
Account screen, tap the Delete account button. At the prompt Are you sure? tap Yes. After
successful account deletion, DreamMapper will return to the Where do you live? screen.

15.1.3 Country
You will have already set your country during the registration process, but you may make
adjustments to this setting if needed. Tap Country and then scroll and tap to select your new
country of residence.

15.1.4 Preferences
Tap Preferences to adjust sharing preferences for data, cookies, analytics, and marketing. Tap the

Toggle icons to adjust the settings, then tap the Done button. If you want more
information about each type of data, tap What does this mean? under each section for further
details.

15.1.5 Dark Mode

To activate or deactivate Dark mode, tap the Toggle icon to adjust the setting.

15.2 Goal / Reminder

The Goal / Reminder menu allows you to set therapy goals and reminders.

15.2.1 Goal
Tap Goal to access the Goals screen. There are two types of goals, Monthly and Personal. Each goal
has a progress bar to track progress made towards the goal, as well as numerical values listed in the
right corner below the progress bar.

For Monthly Goal, you must successfully use the therapy device for 4 (or more) hours per night on
22 (or more) consecutive nights. Tap Monthly Goal to access a detailed screen with the goal
description and a maximum of three recent goal achievements. This goal cannot be customized.

For Personal Goals, there are three options:

Consecutive days with use

Consecutive days with 4+ hours of use
Consecutive days with >75% Mask Fit

22
Tap any of the personal goals to customize. A detailed screen will display the goal description,
previous achievements, and a slider to set a personalized goal. Move the slider to choose a goal,
then tap the Save button to return to the Goals screen.

15.2.2 Reminder
Tap Reminder to access the Reminders screen. There are two types of reminders, Cleaning
Reminders and Follow-up Reminder.

[Link] Cleaning Reminders

Cleaning reminders allow you to set recurring prompts to clean the therapy device accessories.
Under Cleaning Reminders, there are four reminder fields:

Mask reminder
Humidifier reminder
Tubing reminder
Device Filters reminder

Each reminder lists the recommended cleaning frequency. In the middle of each reminder, use the
drop-down menu to select the desired reminder frequency and then tap Done in the upper right
corner of the card. Confirm that the reminder has updated to the desired frequency.

To remove a cleaning reminder, use the drop-down menu to select None and then tap Done in the
upper right corner of the card.

[Link] Follow-up Reminder

Follow-up reminder allows you to set a dated prompt to follow up with a home care provider by
appointment. Follow-up appointment(s) may be required by your insurance provider. Under Follow-

up Reminders, tap the Toggle icon to activate this reminder. Next, use the drop-down menu
to select a date, then tap Done in the upper right corner of the card. Confirm that the reminder
shows the selected date.

23
15.3 Equipment
The Equipment menu allows you to change mask type, adjust or add therapy devices, adjust
advanced settings, and connect to Bluetooth.

15.3.1 Mask
Tap Mask to access the Mask screen. The mask chosen during the registration process will be
displayed. To change the mask, tap the Change mask button on the bottom right side of the card.

Select the appropriate mask type by tapping the radio button on the left, then tap the Next
button at the bottom of the screen. Select the appropriate mask model by tapping the radio

button on the left, then tap the Save button at the bottom of the screen. DreamMapper will
return to the Profile screen.

For further information about your specific mask, refer to the instructions for use provided with
the mask.

15.3.2 Therapy Device

Tap Therapy device to access the Therapy Device screen. This screen displays the name of your
linked therapy device(s), and allows you to add a secondary therapy device. This may be used for
backup or travel purposes.

[Link] Add a device

To add a device, tap the plus sign + on the right side. Add the secondary therapy device by either
scanning the QR code with your phone's camera, or by manually entering the therapy DSN (device
serial number).

[Link] Bluetooth setup (manual sync)

To manually pair your therapy device with Bluetooth, tap the name/serial number for your Primary
device or your Secondary device. On the Primary device or Secondary device screen, tap Pair this
device under Actions. On the Bluetooth setup screen, review the on-screen text and the Privacy

Notice, then tap the Toggle icon and the Continue button to begin pairing. Adjust your
device permissions as needed to allow DreamMapper to access the device location.

24
If pairing fails, tap Troubleshoot guide at the bottom of the screen to be taken to DreamMapper
Online Help to work through the process. (You can also access DreamMapper Online Help directly
by navigating from Profile > Help > FAQ.) Under DreamMapper Online Help, scroll down to How do
I reset the Bluetooth connection? and follow the procedure listed. Return to the Bluetooth setup
screen and tap the Try again button to attempt pairing again.

[Link] Foreground Bluetooth sync (automated sync)

Data sync will automatically begin when a user logs in, when the app is launched, or when the app
returns to the foreground on the dashboard screen. This will only work if the therapy device is
assigned and paired. Pairing is removed when the app is un-installed and re-installed, which
disables both automatic sync and the Refresh icon. Pair the therapy device again to enable data
sync.

If the therapy device is updated outside the DreamMapper app, such as by calling Product Support
or by your care provider, data sync will not update to include the latest device details until
DreamMapper is relaunched from login.

[Link] Background Bluetooth sync (automated sync)

To automatically pair your therapy device with Bluetooth, adjust your device settings to enable
location permissions. The exact method to adjust these settings may vary, based on your device or
operating system.

Note: Functionality of this feature may be limited by your device or operating system. Background
sync on iOS is supported only for DreamStation 2 therapy devices, due to limitations of the iOS
operating system. Background sync may not be supported for Android devices manufactured in
China.

Last sync will be displayed on the dashboard screen and under Profile > Therapy device > Device
name > Last Sync. If background sync appears to have stopped and you do not see updated sync
information, manually sync your device using the instructions in the Bluetooth setup (manual sync)
section of this user guide.

25
To enable location permissions for automated background

Bluetooth sync in iOS, tap the toggle icons for

Bluetooth and Background App Refresh.

26
To enable location permissions for automated background Bluetooth sync in Android 13 and
newer, tap to turn on Bluetooth and Location. Enable DreamMapper app permission for Location
and Nearby devices.

27
To enable location permissions for automated background Bluetooth sync in Android 12 and older,
tap to turn on Bluetooth and Location. Enable DreamMapper app permission for Location.

28
15.4 Support
The Support menu allows you to find answers to common DreamMapper questions, and to find
DreamMapper contact and version information.

15.4.1 Help
Tap Help to access the Help screen. Tap the FAQ tab to view a list of frequently asked questions.
Tap the down arrow beside each question to view the answer. Tap the Contact tab to view contact
information for DreamMapper support.

15.4.2 About
Tap About to access the About screen. This screen provides details about the version of
DreamMapper you are currently using.

15.5 Logout
Tap Logout to log out of the DreamMapper application.

29
16. Refresh
The Refresh icon allows you to manually sync your device
without leaving the Dashboard screen. To use the Refresh icon,

tap the blue Refresh icon in the upper right corner of the
Dashboard screen. If the Refresh icon is gray instead of blue, confirm that your therapy device is
assigned to DreamMapper and paired to Bluetooth. The Refresh icon will only be enabled if the
therapy device is assigned and paired, otherwise it will be disabled. The Refresh icon will also be
disabled if data sync is already in progress.

When sync begins, the Refresh icon will turn gray, and a blue
progress bar will appear. Text above the progress bar (called
the progress label) will explain each step of the sync process.

If two devices are assigned and paired, refresh will first connect
and sync the primary device, then connect and sync the
secondary device.

When sync is complete, the blue progress bar will be full, and the
Refresh icon will return to blue. The progress label will note if no
new data was found since the previous sync, and will also note
when the most recent sync occurred.

If sync fails for your primary or secondary device, the progress

label will explain the issue and suggest an action. You may need
to stand closer to your therapy device, turn on Bluetooth, or
perform device pairing again.

30
17. Feed
The Feed screen allows you to view customized messages for recommendations, reminders,
and errors.

To access the Feed screen, tap the Feed icon in the

upper right corner of the Dashboard screen. New or
unread messages will create a notification badge over the
feed icon, shown as a red circle with a number in the
middle.

17.1 New
Tap the New tab to view messages from the past three
days. Tapping the action at the bottom of the message,
such as Show Goals or Click here, will take you to the
section of DreamMapper that completes the action. Once
messages have been viewed, they will automatically move
to the Older tab after 3 days.

17.2 Older
Tap the Older tab to view older messages. To delete an
individual message under the Older tab, tap the Trash

icon on the right side of the message. To delete all

messages under the Older tab, scroll to the bottom of the feed and tap Delete all messages.
Confirm Yes when the prompt asks if you want to delete all.

31
18. Troubleshooting
Common issues with DreamMapper can be addressed by searching the FAQ, located under Profile
> Help > FAQ. For more advanced assistance, use the DreamMapper support contact information
for your location, located under Profile > Help > Contact.

Issue Why it happened What to do

You may have revoked

DreamMapper gives a Quit and reopen DreamMapper.
permissions for “Location” or
“not able to connect” If the problem persists, examine
“Nearby device” at the device
message. your device permissions.
level.

The Device Serial Number is

Verify the entered Device Serial
incorrect due to invalid format
Number and try again.
or incorrect characters.
DreamMapper does
not accept the entered Device Serial Number is valid, Contact Product Support to
Device Serial Number but is not registered with register your Device Serial
during registration. DreamMapper. Number.

Device is already assigned to an Contact Product Support to have

existing patient. your device reassigned.

Because messages are displayed

in the order in which they are
received, you may see multiple
messages regarding the status of
The feed shows both The “New” tab on the Feed
DreamMapper’s data sync. The
successful and failed screen was not cleared in
top-most message will display
efforts to sync data. between sync efforts.
your data’s current sync status,
while similar messages lower in
the feed show previous sync
status.

32
 The therapy device has reached
The therapy device Remove the existing paired
its maximum limit of paired
could not be paired mobile devices from the therapy
mobile devices, preventing it
successfully. device to make a new pairing.
from connecting to a new one.

If you wish to retain secondary

device pairing for intermittent
DreamMapper shows
use, ignore secondary device sync
repeated sync failure DreamMapper will attempt to
failure when secondary device is
for users with a sync with all paired devices
not in use.
secondary device that is during each sync cycle.
If you wish to remove secondary
not used often.
device pairing, contact Product
Support.

Therapy device may be turned

off. Turn on therapy device and verify
that it is nearby. If the app still
Data sync is not Therapy device may be located
fails to connect with the therapy
working and the too far away.
device, clear the Bluetooth
Dashboard screen is
Pairing has been cleared, either pairing from the phone settings
showing an error.
in the mobile device, or from and from the therapy device,
therapy device bluetooth then initiate pairing again.
settings.

33
DreamMapper Web 3.2.0 1128262 (01) 00606959070431 (10) 3.2.0
DreamMapper Mobile App iOS 3.2.0 1128264 (01) 00606959070448 (10) 3.2.0
DreamMapper Mobile App Android 3.2.0 1128265 (01) 00606959070455 (10) 3.2.0

1150061 R03
MMR 2025-09-01
en-intl

© Koninklijke Philips N.V., 2025. All rights reserved.

34