ECONOMICS PROJECT: CONSUMER RIGHTS
1. Introduction
Consumer rights are the rights that protect consumers from unfair trade practices and help them
make safe and informed choices.
2. Consumer Rights in India
The Consumer Protection Act, 2019 provides rights like:
• Right to Safety
• Right to be Informed
• Right to Choose
• Right to be Heard
• Right to Seek Redressal
• Right to Consumer Education
3. Need for Consumer Awareness
Consumer awareness helps people avoid fraud, get quality products and take action against unfair
practices.
4. Common Exploitative Practices
• Adulteration: Mixing harmful or inferior substances in products.
• False Claims: Giving misleading information about products.
• Underweight Goods: Providing less quantity than mentioned.
5. Legal Measures for Consumer Protection
(a) Consumer Protection Act, 2019
Provides protection against unfair trade practices and supports consumer complaints.
(b) Consumer Courts
Three levels:
• District Commission
• State Commission
• National Commission
6. Role of Government: Government Initiatives
(a) Jago Grahak Jago Campaign
A campaign to spread awareness about consumer rights.
(b) Quality Marks
BIS, ISI and AGMARK ensure product quality and safety.
7. Bibliography
• Consumer Protection Act, 2019
• Government consumer awareness resources
• Economics textbook - Chapter 5 Consumer Rights