IF1-L3.
Listening – Audio Script
In lesson
SR = Sales representative C = Customer
SR: Hi, how can I help you today?
C: My phone plan’s going to finish next month and I’m looking for a
new contract.
SR: What kind do you want?
C: Oh, I don’t know. What are the options?
SR: Well, would you like just mobile, or do you want one of our deals on mobile and home
broadband services too?
C: Just the mobile one, please.
SR: OK sure. Well, we have some great mobile deals. We’ve got two offers at the moment.
Are you a student?
C: Yes, I am.
SR: Then you probably want our Student Plan.
C: OK, what does that include?
SR: Well, you get a new Sun Nineteen phone with the student plan. It’s better than our
other plans, which only give new customers a Sun Seventeen phone. We’re offering that for
a short period of time.
C: Really? What’s the minimum contract on that? Is that six or twelve months?
SR: Oh it’s twelve. We never do six months.
C: OK, sounds good. What else is in the plan?
SR: You probably get more minutes for calls than you need. There are limits on the number
of calls you can make – let me see, that’s six hundred. But with that you also get unlimited
texts, and most people use those more than calls these days.
C: And how much is that a month?
SR It’s twenty-five pounds. That’s cheaper than the normal price to non-students.
C: I’ll have to think about it, I think. What about if I keep my old phone? Do you have a call-
only plan?
SR: Yes, of course.
C: And how much is that?
SR: Let’s see. We’ll need you to put down a deposit before you start the plan, so it’s
normally ten pounds after the second month, although that depends on the amount of calls
and data you use. For the first month it’s fifteen pounds, and you’ll get the extra five pounds
back when the contract comes to an end.
C: And how many minutes do I get with that?
SR: You can make four hundred minutes of calls a month on the basic call-only plan, but
most of our customers only use about 200 of that limit.
C: The basic one sounds perfect!
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IF1-L3. Listening – Audio Script
SR: Right, let me just take some details from you.
C: Sure.
SR What’s your full name?
C: David White. SR: Like the colour? C: Yes, that’s right.
SR: OK, and I need to take an email address, just so we can contact you if there’s a problem.
C: Sure, it’s Stegboy, that’s S-T-E-G-B-O-Y, at student uni dot A-C dot U-K.
SR: That’s great, and we have your contact phone number. Now, how much data do you
want? What kind of things do you use your phone for?
C: Oh, I don’t know. The usual I guess.
SR: We have a five-gigabyte plan, which we recommend for people who store games on
their phone. It’s also good for people with a lot photos. Or we have a three-gigabyte plan
for more normal use. Do you use your phone for games regularly?
C: Well, I don’t game much, but I always have a lot of videos on there. I need to record
things for my media course, so I think I’ll go for the larger option.
SR: Sure, that’s a good idea. And how would you prefer to pay?
C: What are the options?
SR: We prefer our customers to send the money by automatic bank transfer.
C: I’d prefer to do it by cash to start. I’ve just started at university and I haven’t opened a
bank account here yet.
SR: That’s no problem, just send us your bank account details when you have them. Or you
can always do a monthly top-up at any shop if you prefer.
C: And where can I collect the card to get started?
SR: All you need to do is sign here and you can pick up your card at the reception desk,
which you passed next to the entrance to the store. But first you need to pay at the cash
desk.
C: Thanks, that’s great.
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IF1-L3. Listening – Audio Script
Grammar – Present Tenses
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