SAKHI MANAGEMENT CONSULTING PVT. LTD .
QMS Principles
By
Akash Batra
( Principal Consultant)
FF-121, Beta Tower, Sector-03, Vasundhara
Ghaziabad , UP-201012
Email: marketing@[Link], Web: [Link]
Ph-0120-4377570, +91 8860002878
Quality Management System Principles
Principle1. Customer Focus
Principle2. Leadership
Principle3. Engagement of People
Principle4. Process Approach
Principle5. Improvement
Principle6. Evidence based decision Making
Principle7. Relationship Management
Quality Management System Principles
Sl No. Principles
1 Customer focus
2 Leadership
3 Engagement of people
4 Process approach
5 Improvement
6 Evidence based decision making
7 Management relationships
Quality Management System Principles
Principle 1. Customer Focus
Principle 2. Leadership
Principle 3. Engagement of People
Principle 4. Process Approach
Principle 5. Improvement
Principle 6. Evidence based decision Making
Principle 7. Relationship Management
Principle 1: Customer Focus
Organizations depend on their customers and therefore should
understand current and future customer needs, should meet customer
requirements and strive to exceed customer expectations
Key Benefits:
❖ Increased revenue and market share obtained through flexible and
fast response to market opportunities.
❖ Increased effectiveness in the use of the organization's resources
to enhance customer satisfaction
❖ Improved customer loyalty leading to repeat business.
Principle 1: Customer Focus
Applying the principle of customer focus typically leads to:
❖ Researching and understanding customer needs and expectations.
❖ Ensuring that the objectives of the organization are linked to
customer needs and expectations
❖ Communicating customer needs and expectations throughout the
organization.
❖ Measuring customer satisfaction and acting on the results
❖ Systematically managing customer relationships
❖ Ensuring a balanced approach between satisfying customers and
other interested parties
Principle 2: Leadership
Leader establish unity of purpose and direction of the
organization. They should create and maintain the internal
environment in which the people can become fully involved in
achieving the organization objectives.
Key Benefits:
❖ People will understand and be motivated towards the organization
goals and objectives.
❖ Activities are evaluated, aligned and implemented in a unified way
❖ Miscommunication between levels of an organization will be
minimized.
Principle 2: Leadership
Applying the principle of leadership typically leads to:
❖ Considering the needs of all interested parties including
customers, owners,
❖ Employees, suppliers, financiers, local communities and society
as a whole
❖ Establishing a clear vision of the organization's future
❖ Setting challenging goals and targets.
❖ Creating and sustaining shared values, fairness and ethical role
models at all levels of the organization.
❖ Establishing trust and eliminating fear.
❖ Providing people with the required resources, training and
❖ Freedom to act with responsibility and accountability.
❖ Inspiring, encouraging and recognizing people’s contributions.
Principle 3: Engagement of People
People at all levels are the essence of an organization and their full
involvement enables their abilities to be used for the organizations
benefits.
Key Benefits:
❖ Motivated, committed and involved people within the organization.
❖ Innovation and creativity in furthering the organization’s
objectives.
❖ People being accountable for their own performance.
❖ People eager to participate in and contribute to continual
improvement.
Principle 3: Engagement of People
Applying the principle of involvement of people typically leads to:
❖People understanding the importance of their contribution and role in
the organization.
❖People identifying constraints to their performance.
❖People accepting ownership of problems and their responsibility for
solving them.
❖People evaluating their performance against their personals goals
and objectives.
❖People actively seeking opportunities to enhance their competence,
knowledge and experience.
❖People freely sharing knowledge and experience.
❖People openly discussing problems and issues.
Principle 4: Process Approach
A desired result is achieved more efficiently when activities and related
resources are managed as a process.
Key Benefits:
❖Lower costs and shorter cycle times through effective use of
resources.
❖Improved, consistent and predictable results.
❖Focused and prioritized improvement opportunities.
❖Systematically defining the activities necessary to obtain a desired
result.
Principle 4: Process Approach
Analyzing and measuring of the capability of key activities.
❖Establishing clear responsibility and accountability for managing key
activities.
❖Identifying the interfaces of key activities within and between the
functions of the organization.
❖Focusing on the factors such as resources, methods, and materials
that will improve key activities of the organization.
❖Evaluating risks, consequences and impacts of activities on
customers, suppliers and other interested parties.
0.3 Process Approach
0.3.2 Plan-Do-Check-Act cycle
Principle 5: Improvement
Continual improvement of the organization’s overall performance should be a
permanent objective of the organization
Key Benefits:
❖Performance advantage through improved organizational capabilities.
❖Alignment of improvement activities at all levels to an organization’s strategic
intent.
❖Flexibilities to react quickly to opportunities.
❖Applying the principle of continual improvement typically leads to:
❖Employing a consistent organization-wide approach to continual improvement
of the organization’s performance.
❖Providing people with training in the methods and tools of continual
improvement.
❖Making continual improvement of products, processes and systems an
objective for every individual in the organization.
❖Establishing goals to guide, and measures to track, continual improvement.
❖Recognizing and acknowledging improvements.
Principle 6: Evidence Based Approach
Effective decisions are based on the analysis of data and Information.
Key Benefits:
❖An Increased ability to demonstrate the effectiveness of past
decisions through reference to factual records.
❖Informed decisions
❖Increased ability to review, challenge and change opinions and
decisions
Principle 7: Relationship Management
An organization and its suppliers are independent and mutually
beneficial relationship enhance the ability of both to create value.
Key Benefits:
❖ Increased ability to create value for both parties.
❖ Flexibility and speed of joint response to changing market or
customer needs and expectations.
❖ Optimization of costs and resources.
Principle 7: Relationship Management
Applying the principle of Relationship management typically
leads to:
❖ Establishing relationships that balance short term gains with long
term considerations.
❖ Pooling of expertise and resources with partners.
❖ Identifying and selecting Key suppliers.
❖ Clear and open communication.
❖ Sharing information and future plans.
❖ Establishing joint development and improvement activities.
Thank You !