Yealink T53W

User Guide
Table of Contents
Dialing..............................................................................................................2 Change Your Agent State to Unavailable While Logged In.......5
Dial phone number or extension..........................................................2 After Ending a Call...............................................................................5
Your Phone Calling Features.....................................................................2 Hoteling.......................................................................................................5
Basics...........................................................................................................2 Log In to an Open Desk Phone........................................................5
Change Views.......................................................................................2 Log Out of an Open Desk Phone ....................................................5
End Calls.................................................................................................2 Additional Phone Features.....................................................................6
Hold Calls...............................................................................................2 Muting the Microphone......................................................................6
Transfer Calls.........................................................................................2 Change Volume....................................................................................6
Transfer Call Direct to Voicemail......................................................2 Change Ringtone.................................................................................6
Conference Calls.................................................................................. 3 Access Voice Messages.....................................................................6
Forward Calls......................................................................................... 3 Call Forwarding.........................................................................................6
Intercom.................................................................................................. 3 Activate Call Forwarding....................................................................6
Do Not Disturb...................................................................................... 3 Deactivate Call Forwarding...............................................................6
Menu........................................................................................................ 3 Call Waiting................................................................................................. 7
Redial....................................................................................................... 3 Activate Call Waiting for All Calls..................................................... 7
Park and Unpark Calls (If Enabled).................................................. 4 Deactivate Call Waiting for All Calls................................................ 7
Broadcast Paging and Intercom Features.......................................... 4 Cancel Call Waiting for a Single Call............................................... 7
Broadcast Paging................................................................................. 4 Speed Dial 8 (1-digit codes).................................................................... 7
Intercom.................................................................................................. 4 Set Up/Update Speed Dial 8 (1-Digit Codes)................................. 7
Viewing Recent Calls............................................................................... 4 Place Call Using Speed Dial 8.......................................................... 7
View Recent Calls List......................................................................... 4 Speed Dial 100 (If Enabled).................................................................... 7
Directory...................................................................................................... 4 Set Up/Update Speed Dial 100 (2-Digit Codes)........................... 7
View Organization Directory............................................................. 4 Place Call Using Speed Dial 100...................................................... 7
Busy Lamp Field (BLF)............................................................................. 4 Initial Voicemail Set Up...........................................................................8
View Phone Status............................................................................... 4 Access Voicemail and Voice Portal......................................................8
Speed Dial.............................................................................................. 4 From Your Own Phone........................................................................8
Intercept Call Ringing to BLF............................................................. 4 From Another Phone Within Your Group........................................8
Transfer Call to BLF.............................................................................. 4 From a Phone Outside of Your Group.............................................8
Speed Dial Keys....................................................................................5 Voice Messaging Main Menu.....................................................................9
Line Appearances................................................................................5 “Play Message” options..........................................................................9
Contact Center Call Queues..................................................................5 Voice Portal Main Menu..............................................................................9
Log In to a Call Queue........................................................................5
Log Out of a Call Queue.....................................................................5
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 Yealink T53W
User Guide

Dialing Your Phone Calling

Dial phone number or extension Features
Lift your handset and dial the phone number, (OR, with Basics
handset on-hook, dial number and press Call ). For:
• Local and Long distance – dial the 10-digit phone Change Views
number (area code + local number) • To answer a ringing call, pick up the handset or press the
• International – dial 011 + country code + city code + Answer softkey to put call on speakerphone
number • To answer a second call while on an active call, simply
• Internal extension – dial the extension press the blinking line key. The first call will automatically
be placed on hold. Toggle back and forth between
multiple calls by pressing the corresponding line key.
NOTE:
End Calls
• Be sure to use a surge protector with your phone.
• Press to end an active call, replace the handset, or
press . Or, press ... > End Call
• For multiple calls, press ... > End Call to hang up active
1 call and then press corresponding line key to resume
held call
2

Hold Calls
12
3 • While on an active call, press the ... > Hold key and the
call will be held. Press .. > Resume to resume the call
11
4

5
10 6

9 NOTE:

8
7
• You can also press the blinking line key to resume the
call.
NO. Item Description

1 Phone Screen Shows a screen with backlight that enables you to view menus and data.
Transfer Calls
2 [Link]
LED Indicatorscreen 9. Navigation
Indicates call status, message status and phone’s system status. Keys
3
[Link] Power
Keys
LED Indicator
Access your phone lines and features.
OK Key Attended Transfer
Access the function displayed on the screen above the soft keys. The soft keys change
4
[Link] Line
Keys
Keys depending on what you are doing at the time. Cancel Key 1. Press Transfer, then dial the other party and press Call.
5 4. Soft Keys
Keypad Keys
Allow you to enter numbers, letters, and special characters. If a menu item has an index
10. Speaker Active call is held
number, you can use the keypad keys to select the item.

[Link]
Keypad
Key Keys Toggles the headset mode on or off.
11. Reversible Tab 2. When you hear the ring back sound, or after you talk
The LED indicator glows green when the headset mode is activated.
with the other party, press Transfer again
[Link]
Key
KeyToggles the microphone on or off. 12. Hookswitch
The LED indicator glows green when the mute feature is activated.
HeadsetAccesses
Key your voice messages.
6 MESSAGE Key
Blind Transfer
MessagePlaces
HOLD Key Key a call on hold or resumes a held call.

Redial Key
REDIAL Key Redials a previously dialed number. 1. Press Transfer, dial the other party and then press
TRANSFER Key Transfers a call.
B Transfer
7. Speakerphone Key
Toggles the speakerphone (hands- free) mode or not.
7 Speakerphone Key
8. Volume Key
The LED indicator glows green when the speakerphone is activated.
Transfer Call Direct to Voicemail
1. During an active call, press VM Transfer line key
13 2. Enter the extension number and press OK

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User Guide

Conference Calls Call Forwarding Busy

Conduct Conference Calls 1. Press Menu > Call Control > Call Forward > select Busy
Forward
1. Make call to or receive call from other party
2. Select options for enabled, navigate down and enter the
2. Press Conference softkey forward to number. Modify number as required and then
3. Dial the third party and press Call (or #) press Save. Lift handset to clear screen.
4. Wait for third party to answer then press Conference
Intercom
5. Press Split to remove a party from the conference
• To connect directly to the speakerphone of a co-worker,
press Intercom, dial the extension followed by # (or
Forward Calls press Call)

NOTE: NOTE:

• Please see Quick Dial section of this guide for additional • If you are receiving an intercom call, the phone
Call Forwarding options and methods. beeps, then the caller automatically connects to your
speakerphone
To enable call forwarding always (first time setup)
Do Not Disturb
1. Press Forward, then enter the forwarding number or • To disable ringing, press DND. The LCD display will show
extension a DND icon and any incoming calls will be directed to
2. Press the up navigation arrow to select the Always voicemail
Forward option • Press DND again to re-enable ringing
3. Press Switch to enable forwarding
4. Press Save Menu
• The Menu softkey provides access to multiple options.
Use the navigation keys to highlight desired option and
NOTE: press Enter softkey or OK

• The next time you press forward it will automatically Redial

forward to the last number specified.
• To redial the last call placed, press Redial Key > Call, or
press the Redial Key twice.
To modify an existing forwarding number, press Menu > Call
Control > Call Forward > Always Forward. Press down arrow
to select the forwarded number. Modify number as required NOTE:
and then press Save. Lift handset to clear screen.
• You can also use the down navigation key to select a
Disable Call Forwarding Always number from a list to redial.

1. Press Forward

Call Forwarding No Answer

1. Press Menu > Call Control > Call Forward > select No
Answer Forward
2. Select options to enable, enter number and specify
number of rings. Modify number as required and then
press Save. Lift handset to clear screen.

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 Yealink T53W
User Guide

Park and Unpark Calls (If Enabled)

Viewing Recent Calls
Parking is a way to place a call on public hold so that others
can unpark and answer the call from any phone. View Recent Calls List
1. Press the down navigation arrow
Park an Active Call 2. Scroll down/up to view all calls
1. Press GPark 3. Then press right arrow for multiple options to view
respective missed, placed and received call lists
2. Listen to the message which identifies the extension the
call is parked to 4. Press Call to dial the highlighted call
3. Notify the intended recipient(s) that a call is parked at
specified extension. This can be done via intercom or
broadcast paging
Directory
NOTE: View Organization Directory
1. Press the up navigation arrow (All Contacts option will
• If configured, simply press an available park line key be highlighted)
(near upper right of phone) to park an active call 2. Press OK navigation button or Enter to view contacts
3. Scroll down/up to view contact list and highlight desired
Unpark a Call contact
1. Recipient presses corresponding blinking Unpark line 4. Press Call > Call to dial the contact
key and parked call is retrieved

NOTE: Busy Lamp Field (BLF)

• Another option is to press the Cancel Key (X) below the Monitored Lines (BLF Keys) are part of an optional add-on,
navigation buttons and then enter the parked extension. and are managed by your phone system administrator. Up to
17 BLFs can be configured on phone display (pages 1, 2 & 3).

View Phone Status

Broadcast Paging and 1. Press the 8th line key near lower right of graphical
Intercom Features display
2. This will show up to two pages of other users/phones
Broadcast Paging
3. Green indicates other person’s phone is idle. Red
• To page all phones on your local network (LAN), press indicates other person is on a call
the Paging line key and begin talking. All phones
that are not on active calls will be alerted of the page
with an audible beep and then receive the page via Speed Dial
speakerphone. 1. Simply press the BLF to place a call to that phone

Intercom Intercept Call Ringing to BLF

• To connect directly to the speakerphone of one 1. While BLF is blinking on an incoming call, simply press
co-worker, press Intercom, dial the extension followed BLF key to intercept or pickup that call
by # (or press Call)
Transfer Call to BLF
NOTE:
1. While on an active call, press Transfer
• If you are receiving an intercom call, the phone 2. Press 8th line key to search for BLF
beeps, then the caller automatically connects to your 3. Press desired BLF and call will be transferred
speakerphone.

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 Yealink T53W
User Guide

Speed Dial Keys 4. Contact Center calls will not ring to your phone when
state is set to unavailable or wrap-up
Any unused line keys can be setup as speed dials.

Create Speed Dial (or Remove)

After Ending a Call
1. Your availability state will automatically change to
1. Press the 8th line key near lower right of graphical wrap-up (configurable by supervisor)
display and then locate an unused line key
2. Press DispCode softkey to enter a disposition code
2. Press and hold the unused line key followed by OK (see supervisor for details)
3. Change the Type to Speed Dial by pressing the right
navigation arrow
4. Select the Value field, enter desired phone number and NOTE:
then press Save
5. The newly created speed dial will display the number. • Unavailable codes and Disposition codes require a
Add a Label to display a name instead of number one-time setup.
6. Change Type to N/A to remove the speed dial
Hoteling
(If Enabled)
Use Speed Dial Key

1. Locate desired speed dial key and press it. This will Hoteling allows users to login to other open desk phones
place an outbound call to the specified number (aka host phones) using their personal credentials. This
allows a guest to temporarily take over a host phone and
access their own personal voicemail, call history and present
Line Appearances their unique caller ID when making outbound calls. Additional
• Line Appearance Keys (2 standard) can independently phone configuration/setup is required. Contact your system
handle live calls. With this optional add-on, additional administrator for more information.
appearance keys can be configured or shared lines from
other phones added. These are managed by your phone Log In to an Open Desk Phone
system administrator. 1. Press the Hoteling line key
2. Press the 2aB or abc softkey until 123 is displayed. This
changes the keypad to a numeric entry and will allow
Contact Center Call Queues you to enter numbers for both User ID and Password.
(If Enabled) 3. For your User ID, enter your 10-digit phone number
Log In to a Call Queue 4. Press down arrow to navigate to next row
1. Press the Login softkey. When you are signed into a call 5. For your password, enter your 6-digit numeric voicemail
queue and state is set to available, a green checkmark passcode
will be displayed next to your line. Incoming calls to 6. Press the Login soft key
Contact Center will ring agent’s phone.
7. Your personal extension now appears on the open host
phone and it is ready for use.
Log Out of a Call Queue
1. Press the Logout softkey. After logging out, a blue arrow Log Out of an Open Desk Phone
will be displayed next to your line
1. Press the GuestOut softkey
2. Press OK softkey to confirm logout
Change Your Agent State to Unavailable While
Logged In
1. Press the Unavail softkey and enter the unavailable
code NOTE:
2. Press the OK button
• If you forget to log out, the system is typically set up to
3. A red X will appear next to your lines and an automatically log out guests after a 12-hour period.
Unavailable status will display on phone screen
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 Yealink T53W
User Guide

Important Note About 911: Quick Dial Calling

Because VoIP (Voice over Internet Protocol) service
works differently than traditional phone service, VoIP
Features
E911 service may also work differently. To understand
limitations and to be prepared should you need to make Call Forwarding
a 911 call from your IP phone, please read the TelNet
E911 Emergency Service Advisory Notification at: Forward all incoming calls to another number or voicemail,
forward calls only when your line is busy, or when calls go
[Link]/[Link] unanswered. As part of your business continuity plan, have
Call Forwarding Not Reachable feature set to automatically
forward all calls if something prevents calls from completing,
VoIP 911 Alert (e.g. power failure or loss of Internet connectivity).
Emergency 911 service on this device may be limited or Activate Call Forwarding
unavailable and DOES NOT function during a power or
broadband outage. 1. Lift handset. Press the
* code (noted below)
2. Enter phone number to which calls will be forwarded, or
Click to visit [Link]/911info forward to Voicemail
3. Press # and replace handset to activate service

Deactivate Call Forwarding

Additional Phone Features
Muting the Microphone
1. Lift handset. Press the
* or # code (below)
2. Replace handset to deactivate service
• During a call, press to mute your audio
• To disable Mute, press again

Change Volume
• To change call volume, press during a call
• To change the ringer volume, press when the
phone is idle or ringing

Change Ringtone
Change the Incoming Call Ringtone

1. Press Menu softkey

2. Navigate to Settings > Basic Settings
3. Navigate to Sound
4. Select Ring Tones
5. Select Common and press OK
NOTE:
6. Highlighted ringtone will automatically play
• Call forwarding options marked with
7. Navigate up/down to select the desired ringtone
8. Press OK
*
require call
waiting to be disabled to function properly.

Access Voice Messages

1. Press the voicemail button followed by Connect
2. Follow prompts to play messages, record greetings, etc.
(See Voice Messaging section for more options)

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User Guide

Call Waiting
Be notified of other calls coming in while you are on the line.

Activate Call Waiting for All Calls

1. Lift handset. Press
* 43, and then press #
2. The Call Waiting service is turned on for all calls

Deactivate Call Waiting for All Calls

1. Lift handset. Press #43, and then press #
2. The Call Waiting service is turned off for all calls

Cancel Call Waiting for a Single Call

1. Lift handset. Press
* 70, and then press #
2. The Call Waiting service is turned off so that you can
make an uninterrupted phone call. The Call Waiting
service will be back on for the next phone call

Speed Dial 8 (1-digit codes)

Set up and update 1-digit speed dial codes for frequently
dialed numbers

Set Up/Update Speed Dial 8 (1-Digit Codes)

1. Dial
* 74, and listen for tone
2. Enter the 1-digit code plus the 10-digit phone number
you would like assigned followed by #. (Recorded
message confirms code was programmed)

Place Call Using Speed Dial 8

1. Press the 1-digit speed dial code, then press Call

Speed Dial 100 (If Enabled)

Set up and update 2-digit speed dial codes for frequently
dialed numbers.

Set Up/Update Speed Dial 100 (2-Digit Codes)

1. Dial
* 75, press # and listen for tone
2. Enter the 2-digit code plus the 10-digit phone number
you would like assigned followed by #. (Recorded
message confirms code was programmed)

Place Call Using Speed Dial 100

1. Press # plus the 2-digit speed dial code, then press Call

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 Yealink T53W
User Guide

Accessing Voicemail and From a Phone Outside of Your Group

1. Dial the Voice Portal general access phone number/
Your Voice Portal extension
2. Enter your mailbox number (typically your phone
Access your voicemail and personal voice portal using your number)
own phone: 3. Enter your passcode followed by #
• Press followed by Connect 4. Follow prompts of the Voice Portal Main Menu

*
• Or dial 86 and Call from your phone

Your administrator provides you with the phone number/

extension for the group Voice Portal (referred to as the Voice
Portal general access number/extension)

Initial Voicemail Set Up

1. First time logging in, press & Connect and then:
2. Enter a new passcode at the prompt, followed by #
3. Re-enter your passcode at the prompt followed by #
4. Record your name at the prompt and press #. Your
Voicemail is setup and ready for use.

NOTE:

• Your voicemail passcode must be 6 digits in length

and cannot be your phone number. Do not use weak
passcodes (e.g., not sequential or repeating digits).

Access Voicemail and Voice

Portal
From Your Own Phone
1. First time logging in, press & Connect
2. Enter your passcode followed by #. (Skip step if auto
login is enabled)
3. Follow prompts of the Voice Messaging Main Menu

From Another Phone Within Your Group

1. Dial your phone number or extension
2. Press
* while greeting plays to reach the login prompt
3. Enter your passcode followed by # to reach Voice
Messaging main menu
4. At the Voice Messaging menu, make selection, (or press
* to reach the Voice Portal main menu)

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 Yealink T53W
User Guide

Voice Messaging Main Menu

1 Listen to Messages

2 Busy Greeting Menu

3 No Answer Greeting Menu

4 Extended Away Greeting Menu

5 Compose Message Menu

7 Delete All Messages

8 Message Deposit Settings Menu

✱ Voice Portal Main Menu

# Repeat Menu

“Play Message” options

While listening to message Between messages

1 Skip Back # Save

2 Pause/Resume 7 Delete

3 Skip Forward 2 Repeat

4 Jump to Beginning 5 Envelope Info

6 Jump to End 6 Play Next Message

Any time 8 Callback Caller

✱ Return to Previous Menu 9 Additional Options
1 Reply to Message
2 Forward Message
✱ Return to Previous Menu
# Repeat

Voice Portal Main Menu

1 Access Voice Mailbox

3 Greetings Menu – Record Name

4 Change Hoteling

5 Change Passcode

6 Exit

# Repeat

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