eSuite V4.

User Guide
eSuite V4.3

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Introduction
eSuite is a light weight Managed Printing System (MPS) solution intended to work with Toshiba
e-STUDIO Series Copiers. The solution is aimed to provide below features.

 User management and Job permissions

 Device management and Floor plan configuration
 Device status monitoring and Real-time notifications
 eFollow printing
 MFP usage analysis
 Quota management
 MDS integration
 License based feature control

Prerequisites
1. Windows Server 2012 R2 / Windows Server 2008 R2 / Windows 8.1 / Windows 7
2. EWB should be installed on MFP
3. SNMP V1 should be enabled on MFP.
4. MFP should have OpenPlatform SDK installed. (For Card authentication support,
OpenPlatform SDK version should be above V3.0)
5. MFP must have MDS mode enabled (08-3640 = 1), Card Reading enabled (08-3500 = 40002),
Image log enabled (08-8673 =1), In TA logs -> image log -> set as enable, Quota should be
colour/black (08-6084 = 0). And optionally to suspend the job when quota expires (08-9787
value 0) can be set.
6. Google Chrome Web Browser (Recommended for seamless working for real time events).
Some features may not work correctly on Internet Explorer.
7. Toshiba e-STUDIO Universal Printer Driver (The printer driver must be installed and
configured before eSuite installation. Refer to Setup Printer Driver for eFollow Printing for
detailed information).
8. We have observed some issues when two users with same name are created in User
management. Please avoid the scenario.

Notes
An eSuite installation by default is trial license based installation and provides supports for
maximum 10 MFPs for 30 days. A valid license must be purchased to manage more than 10
MFPs.

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Installation and Setup

eSuite Solution comes with an easy to use installation package providing step by step guidance to
the end user for seamless experience.
To start eSuite installation, click on [Link].

Select Language (CHN or ENG) and Click OK.

Installation wizard lists prerequisites to be installed. Click on Install and follow message on
installation wizard.

On successful installation of prerequisites and acceptance of license agreement, eSuite installer

wizard navigates to eSuite DB configuration window. Based on Database deployment plan, Local DB
or SQL DB configuration can be done during installation.

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Configuring LocalDB Database

Choose LocalDB and click on Next. Provide Database name in the TextBox (e.g. eSuiteDB) and click
on OK. A pop-up will be displayed indicating success or failure in Database connection.

Configuring SQL Server DB Database

(Please refer to [Link] for
details on setting up SQL Server installation for remote access.) Configure SQL server as per link.

Choose SQL DB and clicking on Next will display below window.

Server Name can be entered manually or click on Lookup to find out SQL Servers on local network.

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Enter authentication credentials and provide database name.

(Select Existing DB allows using an existing database to be used for eSuite. If an existing DB to be
used, it must be an empty DB.)

Click Test Connection to check configuration of DB.

On success of Test Connection, Click on OK to complete DB configuration and return control to

eSuite main installer window.

Click on Install on eSuite installation wizard.

Installer wizard will display a window indicating completion of eSuite installation.

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Uninstallation Procedure
UnInstallation of eSuite is done through Control Program UnInstall program.
It is recommemended to stop web site manually from IIS server.

Upgrade Procedure
DB merge will be supported from this version onwards on upgrade.
Procedure:
1. Stop web site manually from IIS server.
2. Restart the IIS Application pool
3. Run eSuiteInstaller V4.2

User must provide same type of database server, database name and credential used in first
installation procedure. So that on upgrade the database contents are not lost.

Enter database server type, database name and type connection and press “Next”.

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User can browse to the DataBase Server and select the SQL Server or Local DB (DataBase Server
same as the earlier installation).

User can browse to the DataBase Name and select the DataBase (DataBase same as the earlier
installation).

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Setup Printer Driver for eFollow Printing

On the Server where eSuite deployment is planned, Install Toshiba Universal Printer Driver on
Standard TCP/IP port and set the printer as a default printer.

Enable sharing of the default printer driver so that the printer driver can be accessed from other PCs
in the Network.

On Client PC (that will submit job to eSuite Server), eSuite printer should be installed as above.

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Access eSuite from a PC

Web Application can be accessed at the server where eSuite is installed, by clicking
button from Console application. Please refer “Console application” page for
more details.

On any other network Computer, Login can be performed by accessing

[Link] (<IPAddress> of the server where eSuite is hosted) through
Web Browser on a PC.
Username: admin, Password: 123456!

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On Successful Login, eSuite web page will be redirected to Device Management Page.
Various features of eSuite can be accessed by clicking grid on top right corner of the web page. A
click on the grid enlists below features of eSuite.

 Device Management
 User Management
 eFollow Printing
 Floor Plan
 Reporting (Log and Counter)
 Default Settings

Additionally, Real-time notifications are visible for managed devices on the right hand side pane of
the Web page.
On click of white background notification, Floor plan containing that MFP will be opened. Grey
background indicates floor details not available for the notification.

Device Management

Device Management enables a user to discover Toshiba e-STUDIO series devices in the network and
configuring/adding to managed device list. When a device is added to the managed device list,
following are enabled for the device.

 MDS mode is enabled, as per settings selected by user.

 Real Time notification is activated.
 EWB URL points to the server where eSuite is hosted, if MDS is enabled.
 Logs and counters are monitored for the device.
 Managed device list will show current device status.
 Device Panel will show eSuite login screen by default.
 User can release jobs submitted to eSuite queue by login to MFP panel.

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To start with Device Management, enter range of IP address and click on to discover devices in the
network. A search timeout can be specified for controlling SNMP timeout.

On successful discovery of devices, devices will be listed on Web Page as below.

To add a device in managed device list from discovered device list, select the device and click
button. This will display a pop-up to provide admin credentials for the device. The pop-up also shows
option for MDS status. Click on to apply these settings. Once the settings are applied,
click to add the device into managed device list.

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On successful addition to managed device list, a device is brought under purview of eSuite and
device is ready to be monitored. If MDS mode is enabled, MFP panel displays eSuite login screen and
eFollow printing is enabled. Also now, user can receive events from MFP.

Edit MFP
Already added device can be edited to change the MFP output management credentials, Name of
the device, MDS mode and notification alert email settings for that MFP.
Any managed device can be configured with 2 email IDs with separate alert levels. User can select
multiple alert levels. If alert email notifications are enabled from Admin settings, emails will be sent
to these recipients when event will be generated for the MFP.

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Reconfigure MFP
MFP settings will be reconfigured. This is measure to get eSuite settings back if they were modified
by external means. If card authentication is enabled on MFP, And still events are not sent to eSuite,
then Please reconfigure the device.

Real Time notifications

Real time notifications from all managed devices are displayed on right side pane of Web UI. All
users can see these notifications.
Notification will disappear when the event is closed at MFP.

e.g. If paper is placed on ADF, Notification “PaperOnADFTray” along with MFP details, Date and
time is displayed in eSuite side pane. And when paper is removed, Notification will disappear.

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Colour code for notifications:

Notification background is white if MFP from which event is received is part of any floor plan.
Otherwise background is grey.

Information status and Power status

Warning status

Error status

Search filter:
On top of Notifications pane, search text box is seen. This is added for string based search of
notifications. Meaning, when user enters any MFP Name, all notification matching that string will be
displayed. And for user convenience, all new incoming notifications are also displayed. Even though
search filter is applied.

Navigation:
If user wants to locate the event, on click of white background notification Corresponding Floor plan
is opened, in spite of current working page.

Report:
To view all the events, one can navigate to Reports -> Device Events Page. (Displayed in above
image)
According to filters selected, device events are displayed.

Floor Plan

Floor Plan feature allows an Admin User to arrange MFPs according to building and floor. The
feature enables a user to have quick glance of MFP status and helps to locate MFP in case of fault. To
add the floor plan by uploading floor plan image along with location details such as building name
and city name, Click on to create floor plan.

If cities and buildings are already added in other eSuite floor plans, they can be selected from the
drop down list.
And if floor plan image is not available for the floor, then select Default floor plan image.

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User can view created floor plans in tab, as hierarchical structure in the form of
City --> Buildings --> Floors

Number of Mfps present in particular City, Building and Floor can be viewed in Bracket number.

On selecting floor, floor plan will be displayed on same page.

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User can zoom in/out the floor plan by placing the mouse pointer on image and scrolling the mouse
wheel.

With button user will be able to get the original image resolution displayed.

User can add MFPs to floor plan using the button available in the right side. List of MFPs will be
displayed on screen. One device can be selected at a time. Upon adding, the device will be added as
green circle on floor plan. This circle can be dragged to desired spot on floor plan.
On “Save”, the device will be saved on floor at the position and it will be displayed as eBX or eBN
MFP as per Model Type.
For device removal user can select the MFP and click on button.

After setting all positions and desired zoom for floor plan, click on button to save the changes.

The floor plan can be deleted by clicking button.

For Each MFP, Device status is displayed in Floor plan. On mouse hover, short description for MFP
will be displayed. And on double click, detailed information will be displayed.

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Detailed information includes tabs for :

Mfp details, Drawer Paper information, Toner information, Power consumption (If available).

Admin user can add/remove floor plans as well as add/update MFPs in a floor plan. Non-Admin
user can only view floor plans.

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Notifications on floor plan:

When MFPs are added to a floor, and any MFP shows issue, on load of floor plan tree structure,
floor, building and city would highlight in following colours.

Orange: Warning status

Red: Critical error.

If this tree views structure is open in web application, and meanwhile if MFP has any issue, then it
will be immediately reflected in tree structure. Same notification is displayed on right side
notifications pane. If initial issue was warning level then floor will be in orange colour. If error level
issue is generated, then it will be automatically updated to red colour.

Real Time Notifications and floor plan is linked by click. When user clicks on notification, If MFP is
added to floor plan, Floor plan page will open, in spite of current working page.

Note:

If MFP error is resolved immediately then change notification colour immediately on floor plan may
not work for now. To get the refreshed status, please re-load tree view structure by clicking Select
floor tab.

User Management

User Management intends to create/modify/delete users and groups. A user can be configured with
a set of job permissions (allows users to consume MFP device features like Scan/Print/Copy) and job
quota. eSuite can manage job permission for internal users (stored in eSuite internal DB) as well as
for Window Domain users.
Also Default Quota can be added to users. This Quota will be refilled to user quota after predefined
refill Quota interval. Refill Quota Settings : Admin Settings-> Refill Quota tab.

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To create an internal user on eSuite, click button on Users tab. This will show a web page where
details of new user such as name, password, job permissions and quota can be provided.
If Feature control is “User” then Default Quota fields will be enabled.

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On Successful creation of a new user, the user will be listed as below under Users tab.

To modify a user, click on the user name. This will invoke a pop-up where user details can be
modified.

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To remove a user from eSuite DB, select the user and click button. A confirmation pop-up
will be displayed to proceed with the subsequent action.

To create an internal group on eSuite, click button on Groups tab. This will invoke a pop up
where details of a new group can be provided.
If Feature control is “Group” then Default Quota fields will be enabled.

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On Successful creation of a new group, the group will be listed as below under Groups tab.

To modify a group, click on the group name. This will invoke a pop-up where group details can be
modified.

To remove a group from eSuite, select the group and click button. A confirmation pop-up will
be displayed to proceed with the subsequent action.

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To view group members on a group, please select the group and click on the icon as shown
below

To add a new member to the group, please click on icon

Select the users to be added to the group and click on

To remove members from group, click on , after selecting appropriate members.

To remove a group from eSuite, select the group and click button. A confirmation pop-up will
be displayed to proceed with the subsequent action.

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AD Sync
Admin user can sync the domain user to eSuite user list using this feature by providing the domain
server credentials.

Configure domain
eSuite admin will configure domain credentials under “Domain settings” tab in “Users” page.

User name should be windows domain user name that is used for login into the domain.
Server name should be fully qualified domain name (FQDN) as described in next image.
The language selected will be default language for all users synced from this domain.
“Mail attribute name” is attribute in AD which defines email id for User.
“Card ID attribute name” is attribute in AD which defines Card id for User.
Admin can provide default quota and permission for user to be synced by this domain.
With button, Domain settings can be tested before saving.

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Adding Active Directory users to eSuite:

Navigate to sync users tab and select the domain to be synced and click on “Sync” to initiate user
sync from domain. All the Organization Units (OU) in the active directory will be listed.

User can select any number of OUs and click on button to create a group. Separate groups will
be created for each OU. User can specify quota/permission of new Group. After group is created
successfully, we can see the details of the newly created groups under ‘Synced Users’ tab

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If two different Organizational Units have same name, only a single group is created.

Admin can remove users of particular OU Group from eSuite.

Under the Synced Users tab, User can view the members of each comprising OU. To delete any or all
OUs from the group, please click on button, after selecting the OUs. On successful deletion, OUs
and their members will be deleted from eSuite.

Another feature is, admin user can sync each group explicitly (manual sync).
Manual Sync will be initiated on clicking “Sync” button. On completion, status message will be
displayed.

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Auto Sync
Admin can configure “Sync” operation to be performed at particular interval. Auto sync operation is
not specific to any group; instead it syncs all the existing groups in eSuite. Once configured user can
view, reconfigure and cancel auto sync.

Configure Auto Sync:

Cancel Auto Sync

Note1: Auto sync is not cancellable in the last 2 minute:

Note: Both manual sync and Auto sync behaviour depends on “Sync Type“ parameter in admin
setting.

If sync type is “Add only “ , then deleted users in eSuite will not be added again, even if they are
present in active directory. If sync type is “Overwrite” then the deleted users will be added in eSuite
again.

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Reporting (Log and Counter)

eSuite aims to be a medium to capture logs and counters for devices managed under it. These
reports can give insight of usage pattern of Users and MFPs. The reports are displayed on Web Page
in the tabular form. The reporting provides various options like IP Address, User Name and Start-End
dates for better filtering for data analysis.

Navigate to eSuite Counter tab, provide values as per required filtering and click on to
generate counter reports on Web Page.

In Counter Tab there will be three subcategories:

1-User Counter

2-Group Counter

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3-Mfp Counter

Counters information are sent by email in CSV/XML/Excel Format, when email configuration is added
in admin settings.

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Counters can be viewed in graphical form on click of .

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eSuite also provide Eco counter which will give environment [Link] Eco Report Tab there will be
three subcategory

1-User Eco Counter

2-Group Eco Counter

3-Mfp Eco Counter

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Navigate to Log tab, enter/set required filters and click on to create log report on Web
Page.

All past event notifications can be retrieved from server in Device Events tab. MFP names, event
level; start date end date filters can be added to get required events.

This report can be sent as email, when email configuration is added in admin settings.

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Default Settings
eSuite comes with few pre-configured settings to provide seamless working.

SMTP Settings
eSuite admin can setup SMTP server setting in Email Server Setting Tab using these setting eSuite
can send email for counter report and alerts.

Email Subscription

In email subscription tab admin can subscribe counter report and alerts.

Reporting mails can be scheduled to be sent on regular intervals (Weekly or daily) to the email
subscribers. In schedule report eSuite will provide consolidate report which contain mfp counter,
user counter, group counter and job logs in excel format.

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From counter email subscription admin can subscribe counter report for daily or weekly in specific
time.

eMail subscription for alert Notifications

Each MFP could bind 2 recipients, and each recipient works with individual filter, for example, one
recipient requests for paper empty, paper jam, like some warning level alerts. Another recipient
requests for error level alerts.

In Admin settings Admin can enable email alert notifications. And default email list can also be
configured for alerts.

eSuite will send emails to these recipients, along with other individual MFP configured mail ids.

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Alert levels and mail id settings are part of edit MFP, in managed devices tab. User can select Alert
levels to receive emails.

Authentication and User/Group Management

Setting related to Authentication and User/Group management are as below

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1. Card + Pin Authentication

To Enable and disable Card + Pin Authentication
2. Pin Length
Admin can limit the size of PIN, Minimum value of Pin length is 3 and maximum value is 10
(including both values).
3. Enable Quota
If Enable Quota is true then quota will be active and user can only print/copy until quota
expires. If the flag is set to false, quota restriction will be waived off and user can use MFP
functions without any limit.
4. Feature Control
If feature control is set to ‘Group’, a user will use quota from the Group to which it belongs.
If the flag is set to ‘User’, user will use Quota assigned to it.
5. Sync Type
If sync type is “Add only “ , then deleted users in eSuite will not be added again, even if they
are present in active directory. If sync type is “OverWrite“, then the deleted users will be
added again in eSuite.
6. Default login Mode
Default value is Local. When selected value is “Windows”, in login page “Windows Domain
Authentication” check box will be checked always.
7. Enable QR code
If value is True then QR code will be displayed in EWB login page and Register card page.
Default value is False.
8. Enable card Rebind
If value is True then user can register card using card registration page in EWB even if card is
already [Link] value is False.

eFollow Printing

Admin user can set Job Retention time for both printed and non-printed jobs, Auto Release job on
login from panel and job to be released on basis of Username or Nickname efollow printed job
enable show printed job in ewb panel if false then printed job won’t display in ewb panel.

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Image Log

If Admin sets enable image log as True then Copy, Scan, Fax image log will be available.
To support Print image log, admin has to upload Ghost PCL Software in eSuite.

For Ghost PCL:

The software should be downloaded from ([Link] .
Then folder should be renamed to GhostPCL and zipped as [Link].
And upload the zip file. (Rename is required because the version would change in future.)

Refill Quota

Admin can enable quota refill and set duration daily, weekly or monthly so that quota will be refilled
periodically with default quota values.

Default EWB page:

Admin can set default EWB page then after login through EWB eSuite will navigate to selected page.
Default value is welcome page. If User does not have permission for selected Panel page, then user
will be navigated to welcome page.

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Customized Logo

User can add own preferred logo to eSuite, this logo will be displayed on right hand corner of web
page.

License

eSuite Trial Version support for 10 MFPs and its validity will be for one month. User can buy License
by sending email to eSuite license management team.

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User can click in button for license request if email server setting filled eSuite
automatically send email to license management team.

User can activate license after clicking button and then enter License Code send by
eSuite license management team.

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Access eSuite from MFP EWB

eSuite can be accessed from MFP Panel through EWB. This feature provides capability to integrate
MFP features with eSuite.

On EWB page, User can perform login operation using Username/Password or Pin or Card Swipe.
Windows domain users can use their windows credentials for log in. On selecting “Windows domain
authentication”, the user can select their domain from the list of synced domains in the drop down
list named “Domain name”. If QR code for external authentication is enabled from Admin settings,
then QR code will be displayed on Login page and register card page.
If “Default Login Mode” is changed to Windows, then check box for Windows Domain
Authentication will be checked at login page.

PIN authentication page

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On successful login, By Default, Welcome page will be displayed for user for easy navigation.
If Admin has set Default EWB page in Admin settings, that page will be displayed after successful
login.
We have User Quota, current MFP events at bottom of the page. Quota will be displayed only if
Quota is enabled. The navigation tiles will be enabled based on user permissions.

Welcome page

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In eFollow tab, a user can view/delete/print the listed e-follow jobs. All print jobs submitted to
eSuite server are displayed on eFollow Job List screen. These jobs can be released to MFP for
printing or it can be deleted if user wishes to.

User can also see the environment impact of eFollow job by clicking in document name.

After clicking Copy button, user is navigated to Copy screen of MFP. Similarly user may use Scan and
Fax options which will navigate to respective panel screen. This enables user to perform normal MFP
functionalities based on its quota and permissions.

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In Change Password-Pin tab, User can change his own Password or register PIN or create PIN.

Register card page

User can go to register card page and swipe card at card swipe device. On successful verification,
card will be bound to user.
QR code will be displayed if QR code is enabled.

Console Application
Console application will be launched at the end of installation. If the application is closed, it can be
relaunched from start menu.

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Following functions can be performed from Console application:

1. Launch Web Application in browser. And if any issue with website, it can be started from this
tab.

2. If any issue with eFollow service, and it is stopped, it can be started from console
application.

3. Installation language is default language of eSuite. To change the default language after
installation, we can use dropdown on right corner.

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