Question 1

Some steps need to be taken to transition from using different status attributes in the CMDB
to life cycle objects. Drag and drop the objects/attributes to the description.

life_cycle_mapping: This table is pre-populated with mappings for legacy status values,
based on its table, to the best-fit CSDM life-cycle value pair.

life_cycle_stage: This is a record attribute that reflects a meta-level state of the life cycle.

life_cycle_stage_status: This is a record attribute that reflects a sub-level state of the life
cycle.

life_cycle_object: This table uses the type of CI (hardware, document, logical, etc.) to
determine which sub-level life cycle state values are available.

Question 2
When integrating data into the CMDB using import sets and transform maps, which type of
script is added to ensure the data is processed through the IRE?
A. onComplete
B. onAfter
C. onStart
D. onBefore

Answer: D

Question 3
A CMDB Administrator wants to remove all Linux Servers in the organization that have not
been updated in six months. Which recommended action does the Administrator take in
Data Manager?
A. Create an archive policy
B. Create a business rule
C. Create a scheduled job

Answer: A

Question 4
A Configuration Manager wants to use the Unified Map. Where would it be accessed?
A. CMDB Data Manager
B. CI Class Manager
C. CMDB Workspace
Answer: C

Question 5
A CMDB Manager wants to improve data quality using the CMDB Health Dashboard. What
needs to happen to generate CMDB health scores?
A. Nothing, CMDB health scores are calculated by default
B. The plugin, CMDB health calculation, needs to be installed
C. The scheduled jobs for the CMDB Health Dashboard must be activated

Answer: C

Question 6
An organization is changing data centers and needs to know the consequences of the
planned changes. How can Application Service mapping be used as part of Change
Management?
A. To understand the business impact of CIs
B. To identify which devices will go offline first
C. To understand the physical location of Cis

Answer: A

Question 7
Where can a CMDB 360/Multisource CMDB Saved Query be viewed and created in the
CMDB Workspace?
A. Saved queries window on the Insights tab
B. Coverage window on the CMDB 360 tab
C. Saved queries window on the CMDB 360 tab
D. CMDB Query Builder

Answer: C

Question 8
A CMDB Configuration Manager is reviewing the metrics on the CMDB Health Dashboard's
Correctness Scorecard for the Server class which consists of a total of 60,000 servers in the
CMDB.
For the Duplicate metric, it shows Healthy CIs/Evaluated as 59,000/60,000.
For the Orphan metric, it shows Healthy CIs/Evaluated as 45,000/50,000.
Which configuration explains the difference in the scope of Server CIs (60,000 vs. 50,000)
evaluated between the two metrics?
A. The Duplicate metric has a Health Inclusion rule configured for the Server class.
B. The Orphan metric has a CMDB Group configured for the Server class.
C. The Duplicate metric has a CMDB Group configured for the Server class.
D. The Orphan metric has a Health Inclusion rule configured for the Server class.

Answer: D

Question 9
A CMDB Administrator wants to run the Services Have Owners Identified playbook to
remediate the issues shown in the CMDB Data Foundations Dashboard.
Which remediation plays would be used? (Choose 2)
A. Govern Data
B. Report Data
C. Fix Data
D. Analyse Data

Answer: A, C

Question 10
Configuration Management needs to ensure data quality for all CIs in the CMDB. What areas
of data quality for CIs are in the CMDB Health Dashboard? (Choose 2 options)
A. Upgraded CIs
B. Downgraded CIs
C. Stale CIs
D. Missing CIs
E. Duplicate CIs

Answer: C, E

Question 11
A CMDB Administrator wants only the CIs of Principal Classes to appear in CI reference
fields, for example the CI reference fields accessible from an Incident Form. Where does the
CMDB Administrator designate Principal Classes?
A. CI Class Manager
B. CMDB Workspace
C. System Properties
D. CMDB Data Manager

Answer: A

Question 12
A CMDB Administrator needs to create a new CI class for the Internet of Things (IoT) Sensor
in ServiceNow. What are the recommended practices for this specific activity? (Choose 2
options)
A. Delete an unused class, and replace it with the new one
B. Add a new class under an appropriate parent class
C. Install or upgrade the CMDB CI Class Models store application, and verify the class does
not already exist
D. Modify an existing class

Answer: B, C

Question 13
A CMDB Administrator would like to minimize stale CIs in the CMDB. Which CMDB Health
Dashboard scorecard displays this information?
A. Completeness
B. Correctness
C. Compliance

Answer: B

Question 14
A CMDB Administrator has been tasked with gathering information for a presentation to
leadership. The Administrator needs to provide Duplicate CI, Orphan CI and Stale CI metrics.
Which scorecard provides this information on the CMDB Health Dashboard?
A. Compliance
B. Correctness
C. Completeness

Answer: B

Question 15
A development team is working on a project and an application will be deployed to many
servers. There will be several security requirements that must be adhered to follow
regulatory compliance because the application will be holding customer personal data (PII
and PCI). Where in the CSDM does the development team look to store the information that
will be used to satisfy the audits?
A. Technology Management Service Offerings (Technical Service Offerings) and Dynamic CI
Groups
B. Business Applications and Information Objects
C. Customer Service Offerings and Databases
Answer: B

Question 16
A Data Centre Manager is working with the CMDB CI Class Manager to define the
relationship between Application Servers and the Applications they host. The company has
multiple Application Servers that host one or more Applications. Which describes the
relationship between the Application Server table [cmdb_ci_app_server] and the Application
table [cmdb_ci_appl]?
A. One-to-one
B. Many-to-many
C. Many-to-one
D. One-to-many

Answer: B

Question 17
An organization needs to maintain non-discoverable attributes, such as warranty expiration
dates, for hardware CIs. These attributes are not updated by automated discovery tools.
What method ensures these attributes are accurately maintained for all CIs?
A. Use a scheduled data import to update the attributes from an external source
B. Use the CMDB Reconciliation Engine to update the attributes
C. Create a new CI class specifically for non-discoverable attributes

Answer: A

Question 18
The CMDB Configuration Management team has successfully developed a healthy and
trusted CMDB. They have integrated discovered infrastructure data, accurately referenced
non-discoverable data (such as change and support group information), and made the CMDB
service-aware using Service Mapping. Which field on a configuration form is automatically
populated after a CI is selected that references an appropriate support group?
A. Managed By group
B. Assignment Group
C. Support Group
D. Approval Group
E. Change Group

Answer: B
Question 19
According to the Common Service Data Model (CSDM), a server team is requesting a catalog
item be created for infrastructure upgrade requests. Which role is involved in initiating the
request and defining requirements?
A. Technology Service Owners
B. Application Service Owners
C. Enterprise Architect

Answer: A

Question 20
The Apache Web Server Identification Rule is configured with the following Criterion
attributes:
Class
Configuration file
Version
Yesterday, an Apache Web Server CI was discovered as part of Service Mapping. Today, the
application owner upgraded Apache to a different version and reran discovery of the service.
What will happen in the CMDB?
A. A new Apache Web Server CI is created.
B. The Apache Web Server CI will be reclassified as a Web Server CI.
C. The existing Apache Web Server CI will be reconciled and its version will be updated.
D. A duplication error will occur.

Answer: C

Question 21
Where can an administrator perform Natural Language Queries (NLQ)?
A. CMDB Health Dashboard
B. CMDB Workspace
C. CI Class Manager
D. CMDB Data Manager

Answer: B

Question 22
A Platform Data Owner wants to improve data quality with a few reconciliation rules across
the five discovery sources that are being used. The Data Owner knows the best option is to
include CMDB 360/Multisource CMDB to manage and monitor discovery sources, but the
company currently does not have a license for ITOM Discovery that is required for CMDB
360/Multisource CMDB. What can the Data Owner do in this case?
A. The IRE reconciliation rules can use discovery sources regardless of CMDB 360 being
enabled.
B. CMDB 360/Multisource is a platform product that can be used immediately.
C. ITOM Discovery needs to be purchased to take advantage of the multisource IRE Rules.

Answer: A

Question 23
A Change Manager wants to gain value from CSDM. How will the Change Management
process benefit from CSDM? (Choose 2 options)
A. Route the change dynamically
B. Understand the impact of the change on services
C. Determine the root cause of the change issue
D. Identify blackout windows for the change

Answer: A, B

Question 24
A CMDB Administrator identifies duplicate CIs. One was created by a manual import, and the
other one was created by automated discovery. The discovered CI has the latest IP address,
while the manually imported CI has an accurate relationship to a critical business
application. How does the Administrator use the Duplicate CI Remediator to resolve this
issue?
A. Retain the discovered CI, and delete the manually imported CI
B. Retain the discovered CI, but merge the relationship from the manually imported CI
C. Retain the manually imported CI, and delete the discovered CI
D. Merge the two CIs automatically, retaining all attributes from the discovered CI

Answer: B

Question 25
An Asset Manager wants to ensure that Asset records and CI records are kept synchronized
automatically. How does the Manager do this? (Choose 2 options)
A. Ensure one-to-one physical mapping between Asset and CI
B. Ensure that the business rule to update Asset fields on change on the CI table is active
C. Ensure that scheduled jobs are run during off-business hours to ensure that sync happens
D. Ensure that the business rule to update CI fields on change on the asset table is active

Answer: B, D
Question 26
CMDB class owners are receiving tasks under the 'My Work' tab in the CMDB Workspace.
Which CMDB management tool is generating these tasks?
A. CMDB Health Dashboard
B. De-duplication templates
C. CMDB Data Manager

Answer: C

Question 27
In a company there is a need to understand the CSDM maturity level needed. Different
stakeholders listed a number of use cases that they expect over time. Which use case
requires information objects?
A. The SecOps team wants to understand the operational risk in the Business Application
context.
B. The Business Service Management team wants to understand the operational impact for
their consumer parties.
C. The Asset Management team wants to understand the asset life cycle compliancy in a
Business Application context.
D. The Customer Service team wants to onboard pro-active case management.
E. The Event Operations team wants to automate their events into incident for operational
actions.

Answer: C

Question 28
A Configuration Manager needs to leverage a policy type to automate the creation and
assignment of tasks to validate the existence of CIs. Which policy type should be used to
accomplish this goal?
A. Certification
B. Retire
C. Attestation
D. Delete

Answer: C

Question 29
A CMDB Administrator is reviewing the health of the CMDB and notices a large percentage
of the Hardware CIs are missing serial numbers. The Administrator is concerned this may
cause duplicate CIs and would like to resolve the issue in a timely manner. What structured
guidelines provided by ServiceNow are available to troubleshoot and resolve the issue?
A. CMDB Health Dashboard Playbooks
B. CSDM Now Create Playbooks
C. CMDB Data Foundations Dashboard Playbooks
D. CSDM Data Foundations Dashboard Playbooks

Answer: A

Question 30
Drag and drop the application service type to the best description.

Service Mapping (Top-down) → Recommended for mission-critical applications that require

a precise approach using patterns

Service Mapping (Connection Suggestion) → Ideal for custom-built applications and

leverages traffic/fingerprinting to generate service maps

Tag-Based → Best fit to map cloud-native, container-based, or machine environments

Dynamic CI Group → Ideal for small application services that use CMDB group queries

Question 31
Drag and drop the CMDB Health Dashboard metric to the description.

1. Audits → Use these to compare actual values with expected values

2. Duplicate CIs → Detected during identification and reconciliation and have associated
base system remediation tools

3. Orphan CIs → Use of these should be minimized

4. Recommended fields → Preferable for them to be populated, as they could be useful in

troubleshooting issues

5. Stale CIs → Have not been updated and may be outdated

6. Required fields → Certain attribute values are not set, or relationships are missing

Question 32
Which ServiceNow solution creates automatic relationships? (Choose 2 options)
A. Workflow Studio
B. Service Mapping
C. IntegrationHub ETL
D. Discovery

Answer: B, D
Question 33
User endpoint devices are imported into the CMDB and populate the 'Assigned to'
[assigned_to] field on the Computer [cmdb_ci_computer] CI. The Asset team puts in a
request for the Configuration Analysts to populate the 'Assigned to' field on the related
Asset.
What action does a Configuration Analyst take to achieve this in an automated way?

A. Use the Asset-CI Field Mapping module to create a new rule to replicate the 'Assigned to'
value between the asset and associated CI.
B. Configure a business rule on the computer table to use a script to populate the 'Assigned
to' field on the asset based on insert or update in the computer class 'Assigned to' field.
C. Hide the 'Assigned to' field on the asset record and create a new field that dot walks to
the related CI to get the 'Assigned to' value.

Answer: A

Question 34
A service owner is using Unified Map to understand the composition of a service but wants
to filter out irrelevant information. Which options are available to the service owner from
the filter panel? (Choose 2 options)
A. CI type
B. Discovery source
C. Managed by group
D. Business criticality

Answer: A, B

Question 35
A Change Manager aims to streamline ITSM processes by automatically populating fields on
the Change form when a CI is selected. The Configuration Management team is working to
ensure that the Change Group field is populated for all managed CIs. As a result, which base
system field on the incident form will be automatically populated after selecting a CI?
A. Approval group
B. Managed by group
C. Assignment group
D. Change group

Answer: C

Question 36
A CMDB Administrator has installed a Service Graph Connector and customized a script
transform. What will happen on subsequent upgrades if the default definition of the script
transform is updated?
A. The Service Graph Connector upgrade refuses to start.
B. A skipped change is created and no change is made to the script transform definition.
C. The upgrade stops and reports an error.

Answer: B

Question 37
What is the relationship between an application and a server?
A. Application > Used by::Uses > Server
B. Application > Runs on::Runs > Server
C. Application > Uses::Used by > Server
D. Application > Runs::Runs On > Server

Answer: D

Question 38
ServiceNow provides a suite of CMDB management tools designed to effectively ingest,
manage, and maintain CIs and relationships. Drag and drop the design architecture to its
management tool.
1. Organization-built solution using transform maps → Import Sets

2. Third-party integrations from other vendors → Service Graph Connector

3. Automated agentless solution running patterns → ServiceNow Discovery

4. Automated agent-based solution running patterns → Agent Client Collector

Question 39
The CMDB Administrator group aims to display meaningful results on the CMDB Health
Dashboard Compliance Scorecard for server records that are not on the latest patch. What
must be configured to achieve this goal?
A. Stale, Orphan, Duplicate
B. Certification Policies, Data Filters, Scheduled Jobs
C. Technical Service Offerings, Dynamic CI Groups, CMDB Groups
D. Certification Filter, Certification Template, Audit

Answer: D

Question 40
A CMDB Administrator is implementing a Vulnerability Response or Security Incident
Response and needs to ensure customers have enough context to estimate risk and set task
priorities. Which Get Well Playbook from the CSDM Data Foundations Dashboard helps with
this?
A. Locations without a Parent Location
B. Percentage of Custom Status Values for CI Life Cycle Stages
C. Application Services with Business Application Relationships
D. Named Product Models without Product Owners

Answer: C

Question 41
A new custom class is needed to reflect a new application being managed in the CMDB.
Which roles are minimally needed to add this custom CI class?
A. itil_admin and personalize_form
B. sn_cmdb_admin and personalize_dictionary
C. data_classification_admin and personalize_dictionary
D. cmdb_inst_admin and personalize_form

Answer: B

Question 42
A CMDB Owner starts on the CSDM journey and needs to become familiar with the CSDM
domains. Drag the CMDB objects to the correct CSDM domains.

CMDB Object CSDM Domain

Business Process Design and Planning domain

Business Application Foundation domain

Application Service Service Delivery domain

Business Service Sell / Consume domain

Question 43
A Platform Owner is collaborating with stakeholders in the manufacturing industry to align
their CIs with the CSDM 5 framework. They need to map production line monitoring systems
to the appropriate CSDM domain. Which CSDM 5 domain does the Platform Owner use?
A. Foundation
B. Build and Integration (Build)
C. Service Consumption (Sell/Consume)
D. Service Delivery (Manage Technical)
E. Design and Planning (Design)

Answer: D

Question 44
A CMDB Administrator seeks to understand the available tools for preventing, addressing,
and remediating duplicate CIs. Drag and drop each feature with the corresponding outcome.
De-Duplication Tasks
Can be assigned to groups for resolving duplicate CIs.

CMDB Health Dashboard Correctness Scorecard

Offers insight into duplicate CIs within the CMDB.

De-Duplication Templates
Offers a solution to resolve de-duplication tasks in bulk.

Duplicate CI Remediator
Provides a wizard to resolve de-duplication tasks individually.

Question 45
A CMDB Administrator is asked to clean up the CMDB duplicates. What is the preferred way
to manage this task?
A. The de-duplication task module
B. My Tasks in the Application Navigator
C. The de-duplication dashboard on the CMDB workspace

Answer: C

Question 46
A new ServiceNow customer is assembling a Configuration Management team to support
their CMDB. Drag each role to its corresponding job description.

CI Analyst
Has read-only access to CMDB data and basic UI such as CMDB reports and dashboards.

Service or Product Owner

Accountable for managing all elements that make up a portfolio throughout their entire
lifecycle.

Configuration Manager / CMDB Admin

Manages assigned CI tables, keeps records updated, and resolves tasks related to CMDB
records.
CMDB Process Owner
Holds the highest-level role for CMDB privileges.

Question 47
A Configuration Management Process Owner is preparing solution options for presentation
to the technical governance board for ingesting custom CIs into the CMDB. The solution
needs to align with best practice, minimize the cost of future work (technical debt) and
ensure compliance with future upgrades. Which solutions accomplish this? (Choose 2
options)
A. Extending an existing CI class table to accommodate the custom CI class attributes
B. Installing or upgrading the 'CMDB CI Class Models' store application to find a suitable
existing CI class accommodating any new attributes
C. Repurposing a base CI class and rename attributes, as required
D. Extending an existing Asset class table to accommodate the custom CI class attributes

Answer: A, B

Question 48
A customer's CMDB is aligned to the CSDM Walk stage. What benefit is provided by the
CMDB?
A. Improves the implementation velocity of APM Foundation for future business application
rationalization
B. Enables impact assessments for incident, problem, and change on Business Services
C. Allows for additional stratification of Technical team's support structure along the lines of
OLAs and commitments

Answer: B

Question 49
The following Reconciliation Rules were configured for ServiceNow, Altiris, and SCCM:

Discovery Source | Class | Priority

ServiceNow | Windows Server [cmdb_ci_win_server] | 100
Altiris | Windows Server [cmdb_ci_win_server] | 200
SCCM | Windows Server [cmdb_ci_win_server] | 300

Which are true?

A. Data collected with a discovery source of ServiceNow can insert new records into the
Windows Server [cmdb_ci_win_server] but cannot update records created by Altiris or
SCCM.

B. Data collected with a discovery source of Altiris can update records inserted by SCCM into
the Windows Server [cmdb_ci_win_server] table.

C. Data collected with a discovery source of SCCM can be inserted as new records in the
Windows Server [cmdb_ci_win_server] table.

D. Data collected with a discovery source of SCCM can update any record in the Windows
Server [cmdb_ci_win_server] table because it has the highest priority number.

Answer: A, C

Question 50
Which are business values of CMDB? (Choose 2 options)
A. Streamlining incident and change management
B. Automating maintenance for CI relationships
C. Collecting and managing financial data
D. Strengthening operational resiliency

Answer: A, D

Question 51
A CMDB Administrator wants to improve data quality related to the CSDM. Which action
should the Administrator take to meet this goal?
A. Use the CSDM Data Foundations Dashboard
B. Start the ServiceNow Health Scan
C. Use the default configured CMDB Health Dashboard

Answer: A

Question 52
A Configuration Manager is planning the implementation of the CSDM. Which is the
prescribed CSDM rollout order?
A. Architecture, Business, Technical, Governance
B. Foundation, Crawl, Walk, Run, Fly
C. Initiate, Plan, Execute, Deliver, Close
D. Initial, Developing, Defined, Managed

Answer: B
Question 53
Configuration Management requires an accurate inventory of devices to be reflected in the
CMDB. Which are common use cases for using Agent Client Collector (ACC)? (Choose 2
options)
A. Devices in secure environments
B. Servers in the data center
C. Devices that intermittently connect to the network
D. Network devices in the DMZ

Answer: A, C

Question 54
What is the difference between Data Certification and Attestation policies when managing a
CI?
A. Attestation can be assigned to a Group or an individual, while Data Certification can only
be assigned to an individual.
B. Attestation requires correcting specific attributes of a CI, while Data Certification requires
acknowledgement the CI still exists.
C. Attestation can be scheduled, while Data Certification cannot be scheduled.
D. Attestation tracks acknowledgement the CI still exists, while Data Certification requires
validating specific attributes of a CI.

Answer: D

Question 55
With CMDB 360/Multisource CMDB the Dynamic Reconciliation Rules will also be enabled.
Based on the request of the management, a CMDB Administrator has to set up multiple
Dynamic Reconciliation Rules. Which are available 'Dynamic Rule Types' within the 'Create
Reconciliation Rule' wizard? (Choose 2)
A. Last Updated
B. Last Created
C. Smallest Value
D. Most Reported

Answer: A, D

Question 56
The CMDB Configuration Manager is using the CI Class Manager to manage the group
ownership of CI classes and needs to leverage the value specified in the CI Class Manager.
When configuring a CMDB Data Manager policy, which group reference field should be set?
A. Approval Group
B. Change Group
C. Support Group
D. Managed By Group

Answer: D

Question 57
A healthcare provider faces a critical incident affecting its patient management system. The
provider needs to determine the users impacted and mitigate disruption effectively. Which
CSDM related data should they leverage?
A. Application Service environment attribute
B. Affected CI [task_ci] related list
C. Incident history of similar CIs
D. Service Offerings by Department or Location

Answer: B

Question 58
A customer wants recently imported server records to be automatically reclassified into
more specific CMDB classes after being discovered by ServiceNow Discovery. During the
discovery process, if existing Server [cmdb_ci_server] records are reclassified into the Linux
[cmdb_ci_linux_server] and Windows [cmdb_ci_win_server] classes, which reclassification
operation occurred?
A. Class Switch
B. Class Downgrade
C. Class Upgrade

Answer: C

Question 59
A CMDB Administrator needs to import external data into the CMDB. As the CMDB
Administrator wants to reduce the risk for creating duplicates and update information from
unauthorized sources, it has to be ensured that the Identification and Reconciliation API will
not be bypassed. What is the recommended method to import data into the CMDB utilizing
the Identification and Reconciliation API?
A. Import Sets and Transform Maps
B. IntegrationHub ETL
C. Table API (REST API or SOAP API)

Answer: B
Question 60
A manufacturing organization has implemented Incident Management in ServiceNow and
wants to integrate additional products to enhance functionality.
Drag each ServiceNow product to the value it brings to supporting Incident Management.
Answer Area

1. Hardware Asset Management

Delivers asset actions and events for the management and maintenance of assets
during incidents.

2. Risk Management
Supplies critical IT and financial risk data, enabling the team to assess the impact of
incidents on business operations.

3. Discovery
Offers detailed operational-level data on hardware and applications to improve
incident resolution.

4. Service Portfolio Management

Provides live cycle information about services, helping to align incidents with the
status and history of services.

Question 61
Choose 1 option

The following identification rule for a CI class has been defined:

Hardware Rule: Identifier Entries Table

Identifier Entry Criterion Attributes Priority

Serial Number serial_number, serial_number_type 100

Hardware serial_number 200

Hardware name 300

Network Adapter mac_address, name 400

Two new CI records are imported into the Hardware class of the CMDB:

• CI1: The name of this CI record matches the name of an existing CI record in the
CMDB.

• CI2: The IP address of this CI record matches the IP address of an existing CI record in
the CMDB.
Which is correct based on the identification rule and the imported CI records?
A. CI1 and CI2 both will be updated with matching records.
B. CI1 will be updated with matching record and CI2 will be inserted as new record.
C. CI1 will be inserted as new record and CI2 will be updated with matching record.
D. CI1 and CI2 both will be inserted as new records.

Answer: B

Question 62
A Configuration Manager has configured multiple data sources which are all authorized to
the same class and the same set of attributes in the CMDB. What can the Configuration
Manager do to control which data source should be the authoritative source of truth for a
specific class and set of attributes?
A. Assign a run order to each data source in the identification rules
B. Configure data refresh rules with a specific time period
C. Assign a priority to each data source in the reconciliation rules
D. Manually run the data source updates in the correct order

Answer: C

Question 63
A CMDB Administrator, viewing the CMDB Data Foundations Dashboard, notices the Unique
Locations Result percentage low. What is the recommended process from the associated
playbook to correct this issue?
A. Retain the location that matches the organization's standard naming convention, and
delete the duplicate without further verification.
B. Keep both locations as either can be used as a valid alternate location.
C. Review both locations, update CIs with the correct location and delete the duplicate
location.
D. Use the Duplicate CI Remediator to merge the duplicate location records.

Answer: C

Question 64
A CMDB Data Manager needs to access the ServiceNow platform to create, publish, and
manage policies that automate and govern CI operations, ensuring the CMDB remains
healthy and efficient. Where can the Data Manager do this?
A. CMDB Workspace Management tab
B. Service Operations Workspace
C. CMDB Workspace CMDB 360 tab
D. CI Class Manager
Answer: A

Question 65
A CMDB Administrator has built a number of Technology Management Service Offerings
(Technical Service Offerings) based on Dynamic CI Groups to better maintain group
alignment for the member CI. Which Groups are synced to CIs from the offering that has a
relationship to a Dynamic CI Group? (Choose 2 options)
A. Approval Group
B. Owned by Group
C. Support Group
D. Managed by Group

Answer: C, D

Question 66
A Configuration Management Governance team is transitioning from utilizing legacy CMDB
status fields to CSDM life cycle status fields. Which table can be modified?
A. Life Cycle Controls [life_cycle_control]
B. Life Cycle Mapping [life_cycle_mapping]
C. Life Cycle Stages [life_cycle_stage]
D. Life Cycle Stage Status [life_cycle_stage_status]

Answer: B

Question 67
Which type of CMDB Data Manager policy creates tasks that allow the assigned individual to
update fields on the CI record?
A. Certification
B. Attestation
C. Audit
D. Compliance

Answer: A

Question 68
A CMDB Administrator is evaluating whether to monitor the metrics provided on the CMDB
Data Foundation Dashboard. Which benefits support the decision to continually monitor the
results on this dashboard? (Choose 2 options)
A. Provides metrics for CIs Processed by the IRE
B. Provides a list of all CIs that failed health audits
C. Reports on all orphan CIs in the CMDB
D. Provides metrics on active CIs updated in the last 90 days

Answer: A, D

Question 69
The CMDB Administrator has set up two Dynamic Reconciliation Rules within the
ServiceNow Production Instance. The 'Server' class has a Dynamic Reconciliation Rule of
largest value for the RAM field. The 'Windows Server' class has a Dynamic Reconciliation
Rule of most reported for the RAM field.
Discovery Source RAM (MB)

Tivoli 4096
ServiceNow 4096
LANDesk 2048
Altiris 8192

Given the above data in the Multisource CMDB, which value would be added to the CMDB
for RAM for a 'Server' CI?
A. 2.048 MB
B. 4.096 MB
C. 8.192 MB

Answer: C

Question 70
A CMDB Administrator wants to create a CMDB query to find all databases located in Seattle
that are connected to application services. They also want to include incidents related to
those databases. Which actions does the company take to build this query? (Choose 2
options)
A. Add to the canvas the Incident table from the Non-CMDB Tables list
B. Set the relationship level to 'Up to 2nd level relationships'
C. Add property columns to the application service node
D. Add a filter to the database node for location = Seattle

Answer: A, D

Question 71
A Configuration Manager is planning the implementation of the CMDB. Which is the
prescribed CSDM rollout order?
A. Foundation, Crawl, Walk, Run, Fly
B. Initial, Developing, Defined, Managed
C. Initiate, Plan, Execute, Deliver, Close
D. Architecture, Business, Technical, Governance

Answer: A

Question 72
Which is a purpose or requirement of CMDB Data Manager in ServiceNow?
A. Automates the archival and deletion of records based on retention policies.
B. Encrypts archived records for enhanced security.
C. Automates the enforcement of relationship rules between CIs in the CMDB.

Answer: A

Question 73
A CMDB Administrator needs to identify which attributes have been created specifically for
the Windows Server class. Which tab in the Attributes section is used?
A. All
B. Child
C. Added
D. Derived

Answer: C

Question 74
The Configuration Manager is preparing the justification to utilize the CMDB Data
Foundations Dashboard. Which benefits align with the usage of this dashboard? (Choose 2)
A. It automates the approval process for change management.
B. It provides actionable insights to improve data quality and completeness.
C. It helps detect and eliminate duplicate records in the CMDB.
D. It enables monitoring and tracking of CMDB health over time.

Answer: B, D

Question 74

The CMDB Configuration Management team wants to manage de-duplication tasks

generated from data ingested into the CMDB via the Identification and Reconciliation Engine
(IRE).

In which area of the CMDB Workspace can they locate these de-duplication tasks?
A. CMDB feature adoption tile under the Insights tab
B. Total status tile under the My Work tab
C. Important actions tile under the Home tab

Answer: C

Question 75

A CMDB Administrator is beginning the journey of populating the CMDB and needs to verify
that any data which is no longer useful/applicable is removed.
Which governance management tool will accomplish this?
A. CI Class Manager
B. CMDB and CSDM Data Foundations Dashboard
C. CMDB Health Dashboard
D. CMDB Data Manager
E. De-duplication Templates

Answer: C

Question 76

What types of policies can be created within CMDB Data Manager? (Choose 2)
A. De-duplication
B. Archive
C. Reconciliation
D. Retire

Answer: B, D

Question 77

A CMDB Administrator wants to educate the team on the various actions that can be
performed within the CMDB Workspace.
What actions can be initiated from the CMDB Workspace? (Choose 2)
A. Execute ServiceNow Discovery
B. Create a CMDB Data Manager certification policy
C. Remediate duplicate CI records
D. Create a new CMDB class

Answer: A, C

Question 78
A CMDB Administrator changes the query for the SCCM Service Graph Connector.
What is the impact of this change?
A. The Data Source for the SCCM Service Graph Connector will be marked as inactive.
B. Any Scheduled Jobs for the SCCM Service Graph Connector will need to be configured.
C. Any updates for the SCCM Service Graph Connector will be skipped during the upgrade.

Answer: C

Question 79

Using existing baseline Data Manager policies, what condition must a CI meet before it can
be archived or deleted?
A. Be marked as inactive
B. Be marked as critical
C. Be retired and in end of life
D. Be fully operational and in use

Answer: C

Question 80

A CSDM Data Manager needs metrics on the alignment of product models, locations, and
business units with best practices. Which tab in the CSDM Data Foundations Dashboard
provides this information?
A. Run
B. Foundation
C. Crawl
D. Walk
E. Fly

Answer: B

Question 81

A CMDB Administrator wants to ensure all short-lived CIs that have not been discovered in
the past week are removed. After retiring the CI records, which recommended action does
the CMDB Administrator take?
A. Create a delete policy
B. Create a scheduled job
C. Create a business rule

Answer: A
Question 82

A CMDB Administrator group aims to establish a process for receiving task notifications
when the Support Group or Managed By Group fields are not populated for operational
Linux servers stored in the CMDB.

Which ServiceNow modules can be leveraged to configure recommended fields and

generate task records in cases where these fields are missing for Linux servers in the CMDB?
A. Technical Service Offerings and Dynamic CI groups
B. CMDB Workspace and Scheduled Jobs
C. Dynamic CI groups and CMDB groups
D. CI Class Manager and Health Preferences

Answer: D

Question 83

A CMDB Administrator is asked to create a query using the CMDB Query Builder that displays
all operational CIs belonging to a specific application service.
Which steps provide the desired outcome?

A. 1. Add the Business Application, Application Service, and Configuration Item classes to the
canvas.
2. Define a filter for the application service name and the operational status of the
configuration items.
3. Configure the relationship between the classes.
4. Run the query.

B. 1. Add the Application Service and Configuration Item classes to the canvas.
2. Configure the relationship between the classes.
3. Define a filter for the application service name and the operational status of the
configuration items.
4. Run the query.

C. 1. Add the Application Service and Configuration Item classes to the canvas.
2. Configure the relationship between the classes.
3. Add the Operational Status and Name fields as columns.
4. Run the query.

Answer: B

Question 84

What is the value of using the CMDB in security operations? (choose 2)

A. Allows security team to assess and remediate an incident
B. Enables audits and attestations across CIs
C. Auto-resolves a vulnerability
D. Identifies the IT infrastructure with a vulnerability

Answer: A, D

Question 85

A CMDB Administrator needs to set a CI Class as a Principal Class. Which CI Class Manager
tab would need to be accessed?
A. Health > Attributes
B. Class Info > Basic Info
C. Class Info > Attributes

Answer: B

Question 86

An organization utilizes multiple data sources to update its CMDB, each assigned a different
priority level. A high-priority data source is scheduled to update server records weekly.
However, due to an integration issue, the high-priority data source stops updating the
records.
Which configuration can be used to allow a lower-priority data source to update records
after a specified period of inactivity from the higher-priority source?
A. Data Refresh Rules
B. Health Inclusion Rules
C. Identification Rules
D. Reconciliation Rules

Answer: A

Question 87

A CMDB Administrator wants to leverage the Staleness metric from the CMDB Health
Dashboard - Correctness Scorecard.
What is the default duration of this metric?
A. 24 hours
B. 30 days
C. 7 days
D. 60 days
Answer: D

Question 88

The CMDB Configuration Management team has successfully developed a healthy and
trusted CMDB. They have integrated discovered infrastructure data, accurately referenced
non-discoverable data (such as change and support group information), and made the CMDB
service-aware using Service Mapping.
How will these improvements enhance the change management process? (Choose 2)
A. Automatically schedules and deploys changes without human review or approval
B. Provides insight into the potential impact of the change
C. Ensures that no changes result in service downtime, regardless of planning or execution
D. Enables auto population of the assignment group field to dynamically route changes

Answer: B, D

Question 89

A CMDB Administrator has a report in ServiceNow that lists all CMDB Services that do not
have an owner and wants to use a ServiceNow Playbook.
What Governance process play can prevent this from recurring?
A. Make the field Managed by mandatory on all CIs
B. Make the field Owned by mandatory
C. Set a default value on the Service Owner field so that is never empty

Answer: B

Question 90

A CMDB Administrator is creating technical documentation for stakeholders, which includes

a list of attributes, Identification and Reconciliation Engine (IRE) rules, and suggested
relationships for several classes.
Which central location does the CMDB Administrator use to collect this information?

A. CI Class Manager
B. CMDB Data Manager
C. CI Identifiers
D. CMDB Workspace

Answer: A

Question 91
A CMDB Configuration Manager sets up the following data filter for a certification policy
using CMDB Data Manager.

• Table: Server [cmdb_ci_server]

• Filter: Operating System | contains | Server OR Operating System | contains | Linux

Which operating systems are affected by this policy?

A. AIX
B. Windows Server 2022 Datacenter
C. Linux CentOS
D. Windows 2019 Datacenter

Answer: B, C

Question 92

A Configuration Manager needs to restrict the number of classes available in a Configuration

Item reference field on an incident form. How does the Manager set Principal Classes?
A. By using the Principal Class check box on the CI Class Manager's 'Attributes' tab for a Class
B. By using the Principal Class check box on the CMDB Workspace
C. By using the Principal Class attribute on the CI
D. By using the Principal Class check box on the CI Class Manager's 'Basic Info' tab for a Class

Answer: D

Question 93

A CMDB Administrator is comparing the Unified Map to the Service Mapping map.
What are additional capabilities of the Unified Map? (Choose 2)

A. Visibility to an application and the host it is installed on

B. Number of levels displayed on a map can be modified
C. Map nodes can be filtered based on user preferences
D. Map can be zoomed in and out

Answer: B, C

Question 94

Which default user groups are available when setting up a CMDB Data Manager policy and
specifying the task assignment with the Assignment type set to 'User Group Field'? (Choose
2)
A. Managed By Group
B. Support Group
C. Assignment Group
D. Owned by Group

Answer: A, B

Question 95

A CMDB Administrator aims to utilize CSDM life cycle field mappings to better align with
CSDM best practices.
What is the next step to take after selecting the Enable Life Cycle Sync button?

A. Fix the incorrect values in the Life Cycle Stage to match legacy values
B. Activate the CSDM Life Cycle field mappings
C. Resolve any incomplete field mappings identified in the Discrepancy Report

Answer: C

Question 96

The Configuration Management team finds value in the reports from CMDB 360/Multisource
CMDB and wants to use it for all CI data. Which must be true in order for CMDB
360/Multisource CMDB to be able to report on and analyze that data?

A. ServiceNow Discovery must be used to populate the CI data.

B. Reconciliation rules with priorities must be configured.
C. The CI data must go through the IRE.
D. The CI data must be from an authorized Service Graph Connector.

Answer: C

Question 97

A CMDB Administrator wants to ensure that only relevant CIs from managed classes will be
shown on Incident, Problem, and Change records. Which checkbox needs to be checked in
the CI Class Manager for the CMDB Administrator to achieve the requested result?

A. Principal Class
B. Independent
C. Extensible
D. Main Record

Answer: A
Question 98

A Windows server is reclassified from the Server table [cmdb_ci_server] to the Windows
Server table [cmdb_ci_win_server] when processed through the Identification and
Reconciliation Engine (IRE).
Which process occurred?
A. Class Switch
B. Class Change
C. Class Upgrade
D. Class Downgrade

Answer: C

Question 99

How do CMDB management tools and features within the CMDB governance pillar help
organizations manage CIs and improve service delivery? (Choose 2)
A. Assist integration choices
B. Gain visibility and control
C. Enhanced Service Management operations
D. Reduced hardware costs

Answer: B, C

Question 100

A Configuration Manager wants to manage manually maintained data attributes of CIs.

Which group values are automatically synchronized on CIs using Technology Management
Offerings (Technical Service Offerings) and dynamic CI groups? (Choose 2)
A. Change group
B. CMDB group
C. Approval group
D. Support group

Answer: A, D

Question 101

A CSDM Data Manager needs metrics on the alignment of Technology Management Services
(Technical Services) and Technology Management Offerings (Technical Service Offerings)
with best practices.
Which tab in the CSDM Data Foundation Dashboard provides this information?
A. Crawl
B. Walk
C. Fly
D. Run

Answer: B

Question 102

A CMDB Administrator is tasked with managing the CMDB and needs to define a new CI class
to track a new type of equipment that has not been seen before.
Which action adds a new CI class and ensures it integrates properly with the existing CMDB
structure?

A. Use Service Catalog to define the new CI class, as the CI Class Manager is only for service-
related records and not for hardware CIs
B. Create a new CI class directly in the CI Class Manager and configure the table inheritance
to ensure it inherits from a relevant parent class
C. Edit an existing CI class under CI Class Manager and add new fields specific to the new
equipment type
D. Use the CI Class Manager to create a new CI class but avoid setting up any inheritance, as
CI classes should be independent of one another to maintain clarity

Answer: B

Question 103

What are the characteristics or functions of ServiceNow IntegrationHub ETL? (Choose 2)

A. Integrates third-party data into the CMDB or into non-CMDB tables
B. Performs discovery data collection and updates the CMDB
C. Uses the IRE to process and integrate data
D. Imports Microsoft SCCM/Intune data into the CMDB

Answer: A, C

Question 104

A CMDB Administrator needs to ingest relevant data from Microsoft SCCM into the CMDB.
Which ingestion method brings the fastest time to value?
A. Import Sets
B. Agent Client Collector
C. Service Graph Connectors
D. IntegrationHub ETL
Answer: C

Question 105

A CMDB Administrator utilizing the CMDB Data Foundations Dashboard sees an issue and
wants to run a playback. Which types of documentation can they expect to be provided in a
playback? (Choose 2)
A. Problem Analysis
B. Root Cause
C. Problem Overview
D. Automated Remediations

Answer: A, C

Question 106

Given a list of Service types in the platform. Drag the appropriate service to its definition.

(Note: This is a common drag-and-drop for CSDM service layers.)

Business Service -> Published to Business Users and underpins one or more business
capabilities

Application Service -> Logical representation of a deployed system or application stack

Technology Management Service (Technical Service)-> Published to Service Owners and

underpins one or more business or application services

Question 107

A CMDB Administrator knows that the CMDB Data Foundation Dashboard is a resource to
monitor and improve data quality. What is a benefit of this dashboard?
A. Provides the ability to configure health-related metrics
B. Provides key health-related metrics to make decisions
C. Provides the ability to resolve certification policy tasks

Answer: B

Question 108

The Configuration Management team wants to confirm that all servers in the CMDB actually
exist in the data center. Which CMDB Data Manager policy type would the team create?
A. Attestation
B. Delete
C. Retire
D. Archive
E. Certification

Answer: A

Question 109

A Configuration Management team has decided to start taking advantage of the CMDB
360/Multisource CMDB functionality. Which system property must be enabled?
A. glide.identification_engine.multisource_enabled
B. glide.identification_engine.[Link]
C. glide.identification_engine.multisource_cmdb_ci_enabled
D. glide.identification_engine.multisource_non_cmdb_ci_enabled

Answer: A

Question 110

A CMDB Administrator has imported data into the ServiceNow CMDB from a third-party
source using a Service Graph Connector. The Administrator wants to review specific field to
field mappings for the import. Which feature will show that information?
A. Integration Hub
B. CMDB Integrations Dashboard
C. IntegrationHub ETL

Answer: C

Question 111

A CMDB Administrator is considering whether to start using the playbooks provided on the
CMDB Data Foundation Dashboard. What are the benefits to support the decision to
leverage this feature? (Choose 2)
A. Offers insight into the downstream impacts of poorly performing metrics
B. Offers remediation templates to improve poorly performing metrics
C. Offers remediation options to address and improve poorly performing metrics
D. Offers automated scripts to resolve poorly performing metrics

Answer: B,C

Question 112
A CMDB Administrator is managing group data from both the CI Class Manager and a
Technical Service Offering for a specific class.

CI Class Manager:

Managed by Group = Enterprise IT Services

Technical Service Offering:

Managed by Group = Windows Support

Change Group = Change Management Team

What would be the Managed By Group for CIs from this class based on the configured
values?
A. Enterprise IT Services
B. Change Management Team
C. Windows Support

Answer: C

Question 113

A Windows administration team wants a grouping of CIs using CMDB groups.

Which methods can be used? (Choose 2)
A. Tag-based queries
B. Encoded queries
C. Scripted queries
D. Saved queries

Answer: A, B

Question 114

A CMDB Administrator wants to configure IRE rules for the CMDB. The CMDB Administrator
opens CI Class Manager and sees the Health Inclusions Rules tab available under a CI Class.
How are these rules utilized by the IRE?
A. To narrow the scope of CIs included in the identification process
B. To reduce the data ingested into the CMDB
C. To reconcile specific attributes based on data sources

Answer: A

Question 115
A health organization must track certain data (for example, regulated patient information)
and its relation to Business Applications.
Which action does CSDM recommend to meet this goal?
A. Work with the Database administration team to classify the data on each database that
holds patient information, and then use Relationships to map that back to the Business
Application.
B. Create fields on the Business Application record to mark the Business Application as
containing patient information, and then ask the Business Application owner to mark the
application as having patient information or not.
C. Create an Information Object to represent the patient information, and then link it
through a relationship to the Business Application after consulting with the Application
owner.

Answer: C

Question 116

A data center has many servers. The CMDB Administrator wants to confirm that all servers
exist.
Which Data Manager policy type does the Administrator implement?
A. Promotion
B. Verification
C. Attestation
D. Certification

Answer: C

Question 117

A ServiceNow Administrator needs to create multiple new classes in the CMDB but wants to
follow ServiceNow's best practices for naming CMDB tables to prevent technical debt.
Which is the starting prefix for all custom CMDB tables?
A. cmdb_ci
B. u_cmdb_ci
C. u_ci_cmdb
D. ci_cmdb

Answer: B

Question 118

ServiceNow Event Management significantly benefits from a well-maintained and properly

populated CMDB. What are key advantages it provides to Event Management? (Choose 2)
A. Mapped services provide visibility to users consuming the service
B. Binding of alerts to specific CIs
C. Correlation of alerts to knowledge base articles
D. Mapped services provide visibility to the business impact of an alert

Answer: B, D

Question 119

A Configuration Manager is managing a CI class in the CMDB. The identification rule(s) needs
an update.
Where can the Configuration Manager view and configure the existing identification rule(s)
for the class? (Choose 2)
A. API Integrations
B. IRE Application
C. CI Class Manager
D. CI Identifiers module

Answer: C, D

Question 120

A hospital has received a new CT Scanner. The inventory management team has created a
catalog item doctors can use to schedule patients for scans.
What CSDM domain should the inventory management team map the catalog item to?
A. Design and Planning (Design)
B. Build and Integration (Build)
C. Service Delivery (Manage Technical Service)
D. Foundation
E. Service Consumption (Sell/Consume)

Answer: E

Question 122

An Enterprise Architect of a financial services company is working across the enterprise and
wants to track their capabilities. Which CSDM 5 domain is used?
A. Foundation
B. Build and Integration (Build)
C. Design and Planning (Design)
D. Service Consumption (Sell/Consume)
E. Service Delivery (Manage Technical)
Answer: C

Question 123

The CMDB Administrator wants to leverage the Staleness metric from the CMDB Health
Dashboard - Correctness Scorecard. Which field is used to calculate the duration of this
metric?
A. Last modified on (last_modified)
B. Created (sys_created_on)
C. Updated (sys_updated_on)
D. First discovered (first_discovered)
E. Most recent discovery (last_discovered)

Answer: C

Question 124

A CMDB Architect intends to populate the CMDB using the CSDM guidance.
Which key stakeholders from the organization should be involved in decisions regarding
population of the CMDB using the CSDM Crawl Stage?
A. Business Service Manager, Technology Service Owner
B. Application Owner, Application Service Owner
C. Customer Service Manager, Infrastructure Manager

Answer: B

Question 125

A CMDB Administrator has taken over management of a ServiceNow instance and has
determined there are multiple deficiencies in the CMDB. During review of the CMDB Data
Foundations Dashboard, the Administrator sees that ServiceNow offers Remediation
Playbooks. How can Playbooks assist the Administrator in resolving these issues?
A. Playbooks can automatically track common CMDB issues and output metrics.
B. Playbooks can be installed in the instance to automatically fix issues.
C. Playbooks can help analyze and fix issues.

Answer: C

Question 126

A Service Desk Manager wants to leverage the Unified Map to find active incidents or
problems for a selected CI. Which panel will give the manager visibility and details?
A. Overview
B. Application services
C. Related items
D. Attributes

Answer: C

Question 127

A Service Portfolio Manager wants to know what Application Services their Business Service
Offerings depend on. What stage of CSDM would map this relationship?
A. Fly
B. Crawl
C. Foundation
D. Run
E. Walk
Answer: D

Question 129

A CMDB Administrator needs to track which CIs and CI classes are missing key data.
Which CMDB Health Dashboard scorecard supports tracking this requirement?
A. Compliance
B. Correctness
C. Completeness

Answer: C

Question 130

During a CMDB implementation, a team member is tasked with ensuring the accuracy and
completeness of CI data. This person is also responsible for maintaining data quality and
resolving discrepancies.
Which role is responsible for these tasks?
A. Service Owner
B. CMDB Architect
C. Configuration Manager
D. IT Asset Manager

Answer: C

Question 131
A CMDB Administrator needs insights into how their CMDB is configured according to
ServiceNow recommended practice.
Which should be used?
A. CMDB Data Foundation Dashboard
B. CMDB Workspace
C. CMDB Health Dashboard
D. CMDB Data Manager

Answer: A

Question 132

A customer wants to model their business applications and would like to capture different
types of data that includes Personally Identifiable Information (PII) data.
Based on these requirements, which CMDB class needs to be leveraged to achieve this?
A. Business Capability
B. API Component
C. Information Object
D. Data Classification

Answer: C

Question 133

What ensures data volume in the CMDB is manageable?

A. Scheduled Jobs
B. Business Rules
C. Archive Policies

Answer: C

Question 134

A CMDB Architect intends to build a CMDB using CSDM guidance. Which CMDB tables will
the architect use to build the CSDM sell/consume domain?
A. Business Service Offering, Business Service
B. Business Capability, Information Object, Business Application
C. Application Service, Technology Management Service (Technical Service), Technology
Management Offering (Technical Service Offering)

Answer: A

Question 135
A CMDB Data Owner has requested better insights on the different data sources that make
up the CMDB data set. The Platform Owner knows that the new Service Graph Connector
Central plugin is just what is needed.

After installing the plugin, what workspace will have the new Service Graph Connector
Central tab available?
A. Service Graph Connector Workspace
B. CMDB Workspace
C. Discovery Admin Workspace

Answer: B

Question 136

A Configuration Manager needs to enable a CMDB Data Manager policy to remove records
from a CI Class while retaining the ability to restore them within a specified period.

Which policy type should the Configuration Manager create?

A. Certification
B. Delete
C. Retire
D. Archive

Answer: C

Question 137

A Business Relationship Manager in an organization wants to implement Service Portfolio

Management (SPM) and to present offerings to business consumers.

Which CSDM Domain does this align with?

A. Build and Integration (Build)
B. Service Consumption (Sell/Consume)
C. Design and Planning (Design)
D. Service Delivery

Answer: B

Question 138

A Service Owner needs to view related items, such as Active Incidents and Planned Changes,
directly on the home node of the Unified Map.

Which work area would allow the Service Owner to meet this goal?
A. Tool box
B. Map
C. Contextual side panel
D. Content controls

Answer: C

Question 139

Which are CMDB Data Manager end of life policy types? (choose 2)
A. Retire
B. Lost
C. Decommission
D. Disposed
E. Archive

Answer: A, E

Question 140

A CMDB Administrator wants to leverage the CMDB Data Foundations Dashboard. What are
benefits of using this application? (choose 2)
A. Has a framework to create custom metrics for the CMDB
B. Checks that important data is valid and properly configured
C. Provides playbooks to assist in the remediation of potential risks
D. Uses automation to remediate potential risks

Answer: B, C

Question 141

A CMDB Configuration Manager intends to implement CMDB Data Manager delete and
archive policies for all server records in the New York data center. In which lifecycle state
would servers be affected by these new policies?
A. End of Life – Retired
B. Missing – Stolen
C. Inventory – Available
D. In any lifecycle state

Answer: A

Question 142
A Configuration Manager wants to explore ServiceNow CMDB 360 saved queries to see if the
reports can assist with managing of CMDB data. What insights are gained from CMDB 360
queries? (choose 2)
A. Unique CIs created from different data sources
B. Gaps in attribute data from different data sources
C. Different attribute values from different data sources
D. Orphan CIs created from different data sources
E. Duplicate configuration items from different data sources

Answer: B, C

Question 143

A Manager needs information on how to correctly establish relationships between

Infrastructure CIs, Technology Management Offerings (Technical Service Offerings), and
Application Services within the CMDB. Which CSDM domain would provide this information?
A. Build and Integration (Build)
B. Foundation
C. Design and Planning (Design)
D. Service Consumption (Sell/Consume)
E. Service Delivery (Manage Technical Services)

Answer: E

Question 144

A CMDB Administrator uses the CMDB Data Foundations Dashboard to gain insights into the
CMDB. The results display low scores for several metrics. Which actions can the CMDB
Administrator take to improve the CMDB Health? (choose 2)
A. Use the Remediation Playbooks linked beside each metric
B. Focus on metric(s) with Critical and High priorities
C. Remove non-operational and retired Cis
D. Adjust the metrics using exclusion rules to improve the scores

Answer: A, B

Question 145

A CMDB Administrator needs the fastest time to value solution for effectively ingesting,
managing, and maintaining CIs and relationships. Which management tool will accomplish
this to import Windows computer data from SCCM?
A. Import set using JDBC data source connection to SCCM using transform maps
B. SCCM Usage Metering Spoke
C. SCCM Service Graph Connector
D. IntegrationHub ETL connection to SCCM using Robust Transform Engine (RTE)

Answer: C

Question 146

An organization is updating the CMDB to include new asset types like IoT devices. Relevant
CI classes need to be added and outdated ones need to be removed from the Principal Class
filter to ensure accurate display in ITSM processes. Which roles are needed to add or remove
classes? (Choose 2)
A. cmdb_query_builder
B. personalize_dictionary
C. sn_csdm_admin
D. sn_cmdb_admin

Answer: B, D

Question 147

A Configuration Management team wants to confirm that all servers in the CMDB are
correctly associated with their location. Which CMDB Data Manager policy type does the
team create?
A. Retire
B. Delete
C. Attestation
D. Certification
E. Archive

Answer: D

Question 148

The Server [cmdb_ci_server] class uses a dynamic reconciliation rule of lowest value for the
Disk Space (GB) field, while the Windows Server [cmdb_ci_win_server] class uses a dynamic
reconciliation rule of most reported for the Disk Space (GB) field.

Given the following data sources that populate Windows Server data into the CMDB
360/Multisource CMDB:
Data Source Disk Space (GB)

Tivoli 75
ServiceNow 75
LANDesk 50
Altiris 80

Which value would be added to the CMDB for the Disk Space (GB) field of a Windows Server
[cmdb_ci_win_server] record?
A. 80
B. 75
C. 50

Answer: B

Question 149

A retail organization needs to ensure that incidents affecting customer-facing services are
resolved quickly to reduce potential revenue loss. Which CSDM attribute is used to prioritize
these services?
A. Assignment Group on the CI record
B. Affected CIs in the Incident record
C. Service classification in the Technical Service
D. Business Criticality in the Service Offering

Answer: D

Question 150

The Change Management team in an organization wants to implement a Change across

multiple CIs at the same time. Which field on the Change Request form needs to be
populated with a dynamic CI group?
A. Configuration Item
B. Business Service
C. Service Offering

Answer: A

Question 151

A company wants to track regulatory compliance. ServiceNow has an artifact type called an
information object as part of the CSDM framework. What is the purpose of an information
object?
A. It describes data in general on a group of Configuration Items.
B. It describes the logical data to the Business Applications.
C. It describes data exchanged between an API interface and an Application.
Answer: B

Question 152

A CMDB Administrator is working in the CI Class Manager on the Basic Info tab. How can the
class be set as a Principal Class?
A. Click the Principal Class UI Action button
B. Check the Principal Class check box
C. Select 'Yes' from the Principal Class choice list

Answer: B

Question 153

A Configuration Manager is implementing end to end service modeling and wants to get
help on status and playbooks for improving the quality. What does the Configuration
Manager reference to obtain guidance?
A. CMDB Data Foundation Dashboard
B. CMDB Workspace
C. CSDM Data Foundation Dashboard
D. Service Mapping Data Foundation Dashboard

Answer: C

Question 154

The Incident Process Owner asks which classes of CSDM are used on the Incident form.
Which classes are appropriate? (Choose 2 options)
A. Business Application
B. Service Offering
C. Application Service
D. Service Portfolio

Answer: B, C

Question 155

A CMDB Administrator needs to configure a new application identification rule that

considers the potential for the same application installed more than once on the same
server. Which is the best choice or a criterion attribute?
A. Configuration File Name
B. Configuration File Path
C. Class
D. Version
E. Port

Answer: B

Question 156

A CMDB CI Class Owner responsible for the Windows Servers needs to manage the Windows
Server class. Which CI Class Manager feature will help the CI Class Owner streamline this
task?
A. Search CI Classes
B. Pinned Classes
C. CI Favourites

Answer: B

Question 157

A CMDB Administrator needs to prevent duplicate CI creation from import sets that load
data into the CMDB from vendor shipment files containing CI information. How can the
Administrator do this?
A. Create comparison rules in the IRE
B. Use the CMDBTransformUtil API in the transform script
C. Set the system property to utilize the IRE within transform maps
D. Set the coalesce on two mappings within the transform map

Answer: D

Question 158

The CMDB Health Dashboard is based on three Key Performance Indicators (KPIs):
Correctness, Compliance, and Completeness. Each KPI includes several sub-metrics. Drag the
sub-metrics to the KPI.

Required → Completeness
Audit → Compliance
Orphan → Correctness

Question 159

A CMDB Administrator needs to set up CMDB 360/Multisource CMDB.

Drag and drop the system property to the functionality. Some options may not apply.
Enables CMDB 360 → glide.identification_engine.multisource_enabled

Enables capturing CMDB 360 data for CIs from non-CMDB classes →
glide.identification_engine.multisource_cmdb_ci_enabled

Enables logging for CMDB 360 → [Link].cmdb_multisource

Maximum number of CIs that can be included in a CMDB 360 recompute operation →
glide.identification_engine.[Link]

Question 160

Where does a user with the appropriate role(s) review and manage the generated tasks after
configuring CMDB Data Manager policies?
A. CMDB Health Dashboard > Duplicate CIs tab
B. CMDB Workspace > My Work tab
C. CMDB Workspace > Management tab
D. CMDB Health Dashboard > Audit tab

Answer: B

Question 161

A global enterprise integrates data from multiple discovery sources such as ServiceNow
Discovery, SCCM, AWS, and manual uploads to populate its CMDB. However, each discovery
source categorizes the same Cls differently, leading to duplicate records and inconsistencies
across the system. As a result, the CMDB team is struggling with data accuracy and
standardization.
What actions does the CMDB team take to resolve the issue? (2 options)
A. Use CI Class Manager to establish standardized CI classes and attributes across all
discovery sources
B. Allow each discovery source to define its own CI class, even if it results in inconsistencies
C. Implement and use identification and reconciliation rules to avoid duplicates and
standardize CI classification
D. Create a custom script to manually adjust incoming data before storing it in the CMDB

Answer: A, C

Question 162

A Configuration Manager working in the CMDB Workspace wants to see how Cis are
connected to each other. Which tool can be used?
A. Relationship Map
B. Unified Map
C. Business Service Map

Answer: B

Question 163

A CMDB team has noticed that some hardware Cls are missing the serial number
information, making it difficult to maintain data accuracy. The team needs a structured
approach to identify and address these gaps
Which accomplishes this task?
A. CMDB Data Foundation Playbook
B. Cl Class Manager
C. Service Graph Connectors

Answer: A

Question 164

A ServiceNow Administrator wants to implement Service Graph Connectors to provide

integrations to many third-party solutions that the company wants integrated into the
CMDB. Which categories of connectors are available to the Administrator? (Choose2
options)
A Workflow Automaton
B. Cloud
C. DevOps
D. Observability

Answer: B, D

Question 165

Using CI Class Manager, the Tomcat identification rule has the following criterion attributes
configured: Class & Install Directory
Which identifier entry configuration option must be checked to attempt a match using the
Application identification rule?
A. Applies to
B. Independent
C. Allow fallback to parent's rules
D. Criterion attributes

Answer: C
Question 166

Drag and drop the product to its description.

ServiceNow Discovery
Automatically identifies devices and applications in the network, populating the CMDB with
accurate and up-to-date information.

Service Graph Connectors

Facilitates integration between ServiceNow and external systems to import and synchronize
data.

Service Mapping
Complete topology of the services and shows how they are supported by underlying
infrastructure and applications.

Agent Client Collector (ACC)

Provides real-time visibility into endpoint configurations, populating the CMDB with accurate
and up-to-date information.

Question 167

A configuration Management team needs to prevent duplicate server records to avoid

confusion among users. Server records are identified when they are processed via the
Identification and Reconciliation Engine (IRE) using the configured identification rules.
Where would these rules be configured?
A. CMDB Health Dashboard
B. CMDB Workspace
C. CMDB CI Class Manager
D. CMDB Data Manager

Answer: C

Question 168

The CMDB Administrator has been asked to establish Configuration Management with a
functional CMDB.
Which factor is most critical for successfully operationalizing the CMDB in ServiceNow?
A. Establishing clear governance and continuously monitoring CMDB health
B. Relying on automated discovery tools to maintain and update CMDB records
C. Populating the CMDB with as much data as possible to ensure a comprehensive inventory
of Cls
D. Allowing IT teams to modify CM DB records as needed to promote flexibility in data
management
Answer: A

Question 169

A Configuration Management Process Owner needs to configure Data Manager for policy
tasks to be correctly assigned and aligned with the group attribute assigned to a class in CI
Class Manager. Which is the recommended field to be used for a policy task assignment?
A. Approval group
B. Managed by group
C. Change group
D. Support group

Answer: B

Question 170

A CMDB CI Class Owner has been asked to change the icon for Unix Server class. Which CI
Class Manager tab can the owner use to change the icon for the class?
A. Basic Info
B. Suggestion Relationships
C. CI List
D. Attributes

Answer: A

Question 171

An organization is using CMDB Query Builder to find all application services with a database
that has incidents and all infrastructure in those application services.
Which steps does the organization take to build this query? (Choose 2 options)
A. Add a non-CMDB table to the query
B. Use a Service Mapping Query to include non-CMDB tables like the Incident table
C. Use a Service Mapping Query to find all incidents related to the database
D. Use a CMDB Query to include application services and their rented infrastructure

Answer: A, D

Question 172

A CMDB Administrator has installed a Service Graph Connector (SGC), and then made
customizations to the mappings. Which is a consequence of this action?
A. The customized mappings are not supported by ServiceNow, and the customer
responsible for supporting their own customized
B. The customization will prevent the SGC from executing without an approval record
attached to the affected mapping record.
C. Fields populated by a customization will have a special tag associated with them in the
CMDB.

Answer: A

Question 173

Which ServiceNow solutions automatically create relationships between CI Applications that

are part of an Application Service? (Choose 2)
A. IntegrationHub ETL
B. Service Mapping
C. Data Manager
D. Event Management
E. Discovery

Answer: B, E

Question 174

A Configuration Manager responsible for a specific region wants to use the CMDB Health
Dashboard to improve the data quality of the CMDB for that region. The Configuration
Manager only sees the overall score and grouped by Cl Class.
How can the Configuration Manager get a score for regionally relevant Cls?
A. Create CMDB groups with type, health, by region
B. Customize the CMDB Health Dashboard scheduled jobs to group the results by region
C. On the CMDB health settings, activate the option, Group scores by region

Answer: A

Question 175

The CMDB Administrator group seeks to filter specific Cl classes that display on the CMDB
Health Dashboard. This ensures that only relevant data is displayed, excluding items that are
not ready for management. Which feature can the group utilize to achieve this goal?
A. Health Inclusion Rules
B. Data Refresh Rules
C. Reconciliation Rules
D. Identification Rules

Answer: A
Question 176

Which shows the most complete list of policy types that are provided by the CMDB Data
Manager?
A. Retire, Archive, Attestation, Certification, and Delete
B. Archive and Delete
C. Delete, Attestation, Retire, and Certification
D. Attestation, Retire, and Certification

Answer: A

Question 177

A CMDB Administrator wants to leverage Dynamic reconciliation rules. Which feature must
be enabled?
A. Reconciliation Rules
B. CMDB Workspace
C. CMDB Data Manager
D. CMDB 360/Multisource CMDB

Answer: D

Question 178

How is the CMDB aligned to business processes? (2 options)

A. Extends service delivery management to all enterprise departments OS
B. Enhances decision-making and operational efficiency across the organization
C. Enables the CFO/CIO to track software licenses
D. Provides a centralized view of configuration items and their relationships

Answer: B, D

Question 179

A Configuration Manager needs to ingest third-party Cls into the CMDB. Which method
minimizes the risk of technical debt?
A. Table API
B. Vendor-provided integration
C. Service Graph Connector
D. Import Sets and Transform Maps

Answer: C
Question 180

How does a CMDB Administrator use the ServiceNow Platform to ensure the data quality
associated with Cls in the CMDB?
A. Data Quality Business Rule
B. CMDB Workspace
C. Data Quality Scheduled Job
D. CMDB Audit Business Rule

Answer: B

Question 181

The ITSM Manager wants to use Technology Management Offerings (Technical Service
Offerings) to populate the support group of associated CIs. What CSDM stage would this be
completed in?
A. Crawl
B. Run
C. Fly
D. Walk
E. Foundation

Answer: D

Question 182

A Configuration Manager is reviewing the life cycle of CIs to ensure data accuracy,
consistency, and relevance. The manager reviews the legacy status values and their
equivalent CSDM life cycle stage and life cycle stage status values. Where are these
reviewed?
A. Life cycle properties
B. Life cycle choice list
C. Life cycle mappings

Answer: C

Question 183

A CMDB Administrator is using the Duplicate CI Remediator to address a de-duplication task.

On the first tab of the wizard, the Main CI is selected. Which attributes are used to identify
the Main CI? (Choose 2 options)
A. Oldest Created
B. Newest Created
C. Least Related Items
D. Most Related Items

Answer: A, D

Question 184

A CMDB Administrator wants to use the CMDB and CSDM Data Foundations Dashboard.
Where can the Administrator obtain the dashboard?
A. It is a free application on the ServiceNow Innovation Lab.
B. It is a paid application on the ServiceNow Store.
C. It is a free application on the ServiceNow Store.
D. It is active by default.

Answer: C

Question 185

A Platform Owner is building the governance team to support the CSDM. Drag the domain to
the roles that make up the governance team.

Foundation Domain → Service Owner(s), Platform Owner

Portfolio Domain → Technology Service Owner(s), Application Service Owner(s), Platform
Owner
Design Domain → Enterprise Architect(s), Platform Owner
Technical Domain → Enterprise Architect(s), Data Steward(s), Process Owner, Platform
Owner

Question 186

An Enterprise Architect needs to help the CMDB owner understand the benefits of CSDM.
Drag the CSDM domains to the respective benefits.

Design and Planning → Understand CIs related to business application and related
capabilities, identify redundancies, monitor costs and make better investment decisions
around roadmap

Service Delivery → Understand technical services, technical service offerings, service

support and all relationships to underlying technology CIs

Service Consumption → Understand business services and ownership, cost, scope of what is
delivered to the business/consumer and request access to the business service
Foundation → Use the base system tables when implementing the CSDM to derive highest
value from ServiceNow products and the Now Platform

Question 187

A CMDB Manager wants to start adding CSDM design and planning (design) domain
components into the CMDB. Who is involved in this exercise? (Choose 2 options)
A. Application Service Owner
B. Application Owner
C. Enterprise Architect
D. Business Relationship Manager

Answer: B, C

Question 188

A CMDB Administrator seeks to understand the available tools for preventing, addressing,
and remediating duplicate CIs.

Certification Tasks → Can be assigned to groups for resolving duplicate CIs

CMDB Health Dashboard Correctness Scorecard → Offers insight into duplicate CIs within
the CMDB

De-Duplication Templates → Offers a solution to resolve de-duplication tasks in bulk

De-Duplication Tasks → Provides a wizard to resolve de-duplication tasks individually