HUNARMAND PUNJAB
Assignment Module 5
Name : Muhammad Ahmad Ansari
Subject : Advance Shopify and Daraz
Topic : Order handling and performance growth
ORDER WORKFLOW MANAGEMENT
Order workflow management is the process of handling customer orders from placement
to successful delivery.
Order Workflow Steps
Order Placement
Order Confirmation
Product Packaging
Shipment Processing
Product Delivery
Payment Settlement
RETURN AND CANCELLATION CONTROL
Returns occur when customers send products back after delivery. Cancellations occur
when orders are cancelled before delivery.
Common Reasons
Incorrect products
Damaged items
Late delivery
Poor product descriptions
Customer change of mind
Control Strategies:
Provide accurate product information.
Use high-quality product images.
Maintain inventory accuracy.
Ship orders on time.
Ensure product quality checks.
CUSTOMER RATING OPTIMIZATION
Customer ratings are scores provided by buyers based on their shopping experience.
Importance of High Ratings
Builds credibility
Increases sales
Improves search rankings
Enhances customer trust
Optimization Techniques
Deliver Products on Time
Timely delivery improves customer satisfaction.
Maintain Product Quality
Ensure products match descriptions and images.
Respond to Customers Quickly
Provide professional customer support.
Resolve Complaints Effectively
Address issues promptly and professionally.
Encourage Customer Reviews
Request feedback after successful orders.
BASIC ADVERTISING VIEW
Advertising is the promotion of products to increase visibility and attract customers.
Types of Basic Marketplace Advertising
Sponsored Products
Discount Campaigns
Flash Sales