CFL ENGLISH TEST
WRITING TASK 1 (1)
You should spend about 20 minutes on this task.
You travelled last week from Singapore to Ho Chi Minh City and your
suitcase was lost. Although you have informed the Lost and Found Office at
the airport, you have heard nothing from the airline company. Write to the
airline company and provide detailed information about the incident.
Describe your suitcase and what was in it and how you informed the Lost
and Found Office. Also, try to figure out what they are going to do about it.
In NO MORE THAN 150 words, write a letter to the airline company,
covering all the points raised.
Dear Sir or Madam,
I am writing to complain about my lost suitcase during my flight from
Singapore to Ho Chi Minh City last week. Although I reported the matter to
the Lost and Found Office at the airport immediately after arriving, I have
not received any updates from your airline.
The suitcase is a large black hard-shell case with a red luggage tag attached
to the handle. Inside were several sets of clothes, a pair of sports shoes,
important documents, and some gifts for my family.
At the airport, I completed a lost baggage report and provided my contact
details, flight number, and a description of the suitcase. The staff assured me
that I would be contacted soon, but I have heard nothing since then.
Could you please investigate this matter and inform me what actions are
being taken to locate and return my luggage?
Yours faithfully,
WRITING TASK 1 (2)
You should spend about 20 minutes on this task.
You travelled last week on a five-star cruise around South East Asia, yet you
were upset and disappointed with the experience. Write a letter to the cruise
provider and specify about your disappointments (i.e. what went wrong and
how you felt) and what do you want to do about it (e.g. compensation or
apology, etc.)
In NO MORE THAN 150 words, write a letter to the cruise provider,
covering all the points raised.
Dear Sir or Madam,
I am writing to express my disappointment with the five-star cruise around
South East Asia that I took last week.
Unfortunately, the experience did not meet the standards advertised. My
cabin was not properly cleaned, the air-conditioning frequently
malfunctioned, and several onboard activities were cancelled without
explanation. In addition, the food quality was poor and the staff were often
unhelpful when passengers raised concerns. As a result, I felt frustrated and
dissatisfied throughout the trip. Having paid a premium price for a luxury
cruise, I expected a much higher level of service and comfort.
I would appreciate a formal apology and reasonable compensation for the
inconvenience and disappointment caused. I hope you will investigate these
issues and take appropriate action to improve your services.
I look forward to your prompt response.
Yours faithfully,