Module Guide - Marketing Operations
Module Guide - Marketing Operations
MBA7059
Marketing and Operations
MODULE GUIDE
February 2026
Semester 2
Level HE7
0
Contents
[Link] Overview..........................................................................2
[Link] Communications..............................................................3
[Link] Description.......................................................................3
[Link] Deadline................................................................... 4
[Link] Feedback..................................................................4
[Link] Calendar...........................................................................4
[Link] Assessment..................................................................5
13................................................................................... Assessment 8
1
[Link] Overview
This module is delivered face-to-face on February 15 th, 16th, and 17th. Your
learning is supported throughout the course by our interactive Moodle Virtual
Learning environment (VLE). To complete the module successfully you must
allocate a substantial amount of independent study time.
Lectures are designed to introduce key concepts and frameworks. The current
affairs of business and your personal working environment will inform group
discussions in class and you will be expected to make significant contributions
in these activities to consolidate your learning. The University’s Virtual
Learning Environment (VLE), Moodle, will provide online access to materials
as well as links to additional resources such as relevant academic journals and
useful websites to aid your learning. In addition, the University’s Library
webpages provide access to a host of online resources such as e-journal and
e-book repositories. You also have a link to your e-course book through
Moodle which will guide your learning.
2
[Link] Communications
The Module Tutor’s contact details are provided at the top of the previous
page. You must check your University of Bolton email address and the Moodle
area dedicated to this module regularly as many module communications are
channelled through these media. Your Module Tutor will normally aim to
respond to your email messages within 2 full working days of receipt; however
responses will be longer in holiday periods.
[Link] Description
3
LO4: Formulate and justify evidence-based Assessment
strategic marketing and operations plans to 2: Oral
effectively respond to market opportunities and Presentation
challenges
4
[Link] Deadline
[Link] Feedback
Feedback on items of assessment can be formal (such as on a signed
feedback form) or informal (such as advice from a tutor in a tutorial).
Feedback is therefore not just your grade or the comments written on your
feedback form, it is advice you get from your tutor and sometimes your peers
about how your work is progressing, how well you have done, what further
actions you might take.
Please take time you read or listen to your assessment feedback. This can be
very useful in determining your strengths and key areas for development, and
can therefore help you improve on future grades.
[Link] Calendar
6
17th 8.30am - Lecture 5: Designing a LO3: Evaluate and
of 11am customer value- driven synthesise information
Feb strategy and mix and data from
2026 1.5- [Link] and wholesaling appropriate sources and
hour [Link] consumers use these to make
lecture and communicating informed judgements in
1 hour customer value: relation to commercial
worksh integrated marketing business contexts
op communications
strategy
[Link] and
public relations
[Link] selling and
sales promotion
[Link], online, social
media and mobile
marketing
1.30pm - Lecture 6: Extending Marketing LO4: Formulate and
4.30pm justify
evidence-based strategic
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[Link] marketing and
1 hour competitive operations plans to
lecture & advantage effectively respond to
2- hour [Link] global marketplace market opportunities
workshop [Link] responsibility and and challenges
ethics
Supported by workshop
Please note that the module calendar may be subject to change. There will be
a range of activities within the workshops to enhance your knowledge of the
subject. The recommended reading is outlined for you below. However, this is
only a guideline: your reading should follow a similar pattern of topics
depending on the text(s) you have. I have provided some additional materials
for you in Moodle.
[Link] Assessment
Slack, N., Chambers, S., and Johnston, R., (2016), Operations Management,
8th Edition, Harlow, UK: Pearson Education Limited, Prentice Hall
Kotler, P., Kartajaya, H., and Setiawan, I., (2017), Marketing 4.0, Hoboken, NJ:
John Wiley & Sons
Chaffey, D., and Ellis-Chadwick, F., (2019), Digital Marketing, 7th Edition,
Harlow, Essex, UK: Pearson EMEA
8
Chaffey, D., and Smith, P.R., (2017), Digital Marketing Excellence, 5th Edition,
Management
Management Journal of
Marketing
Requests for extensions for periods longer than 14 calendar days must be made
using the Mitigating Circumstances procedures.
Requests for extensions which take a submission date past the end of the
module must also be made using the Mitigating Circumstances procedures.
See: [Link]
2022/mitigating- circumstances-regulations-and-procedures-2021-22/
Please note that the failure of data storage systems is not considered to be a
valid reason for an extension. It is therefore important that you keep multiple
copies of your work on different storage devices before submitting it.
Please note that penalties apply if academic misconduct is proven. See the
following link for further details:
[Link]
2021-2022/academic- misconduct-regulations-and-procedures-2021-
22/
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13. Assessments
Assessment Number 1
Assessment Type (and Report (70%) – Group – 30%, Individual –
weighting) 40%
Assessment Name Strategic Recommendations for Marketing and
Operations
Assessment Submission 21/03/2026
Date
Assignment Task:
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In addition, the group report must propose an overarching operations strategy that
enables the marketing strategy. The chosen product or service should present a clear
strategic opportunity, involve meaningful operational decisions, and allow for critical
evaluation of trade-offs, feasibility, and execution risk. Products or services that are
overly conceptual, lack operational substance, or do not permit evidence-based
analysis are not suitable for this assessment.
This should demonstrate:
Strategic alignment between marketing objectives and operational capabilities
Recognition of resource constraints, scalability, and execution risk
Integration with broader organizational priorities (e.g. cost, quality, flexibility,
speed, sustainability)
The group report should focus on strategic choice, not description, and clearly
articulate why certain strategic options are prioritized over others.
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A report of 4,500 words is required for this assessment (70% of the total
grade for the module). The report should be referenced using the Harvard
System and a complete list of references must be included. You can find out
about the Harvard System by visiting the website at:
[Link]
Techniques/Referencing/Level-2/[Link]
Level HE7 - It is expected that the Reference List will contain between fifteen
to twenty sources. As a MINIMUM the Reference List should include four
refereed academic journals and five academic books.
Students who do not meet the requirements of the Pass criteria will not
successfully complete the assessment activity.
Advice:
Do not cut and paste phrases or paragraphs from published sources. You
should seek to use your own words to explain concepts and theory. If you
wish to refer to specific quotes from published sources then you must use
full Harvard presentation. See the link above for clear guidance. Do not
share work with other students.
There should be a title page identifying the programme name, module title,
assessment title, your student number, your marking tutor and the date of
submission.
You should include a word-count at the end of the assessment (excluding
references, figures, tables and appendices).
All written work should be referenced using the standard University of Bolton
referencing style– see:
[Link]
Please note that when you submit your work to Moodle, it will automatically
be checked for matches against other electronic information. The individual
percentage text matches may be used as evidence in an academic
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misconduct investigation.
Where assessments are graded Pass/Fail only they will not be accepted
beyond the deadline date for submission and will be recorded as a Fail.
Students may request an extension to the original published deadline date
as described below.
Requests for extensions which take a submission date past the end of the
module (normally week 15) must be made using the Mitigating
Circumstances procedures.
Please note that the failure of data storage systems is not considered to be a
valid reason for an extension. It is therefore important that you keep multiple
copies of your work on different storage devices before submitting it.
Academic Misconduct
1
5
Please note that penalties apply if academic misconduct is proven. See the
following link for further details:
[Link]
1
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Assessment Number 2
Assessment Type (and Oral Presentation (30%)
weighting)
Assessment Name A Critical Examination of the Role of Market
Orientation
Assessment Submission 30/03/2026
Date
Assignment Task:
This assessment consists of a 10-minute individual presentation that critically
examines the extent to which market orientation enables organizations to
achieve sustainable competitive advantage. You are expected to go beyond
descriptive discussion and instead evaluate competing perspectives, apply
relevant frameworks and evidence, and assess when, why, and under what
conditions market orientation is an effective strategic approach. Appropriate
organizational or industry examples should be used to support your analysis. The
presentation will be followed by a Q and A and is not part of the 10 minutes.
Level HE7 - It is expected that the Reference List will contain between fifteen
to twenty sources. As a MINIMUM the Reference List should include four
refereed academic journals and five academic books.
The presentation style and layout will be lacking for this type of assessment.
There will be evidence of planning but the presentation style, layout or
structure are lacking and figures, tables and images may not be clear,
relevant and/or referred to.
Students who do not meet the requirements of the Pass criteria will not
successfully complete the assessment activity.
Please note that when you submit your work to Moodle, it will automatically
be checked for matches against other electronic information. The individual
percentage text matches may be used as evidence in an academic
misconduct investigation.
Where assessments are graded Pass/Fail only they will not be accepted
beyond the deadline date for submission and will be recorded as a Fail.
Students may request an extension to the original published deadline date as
described below.
Requests for extensions which take a submission date past the end of the
module (normally week 15) must be made using the Mitigating
Circumstances procedures.
Some students with registered disabilities will be eligible for revised submission
deadlines. Revised submission deadlines do not require the completion extension
request paperwork.
Please note that the failure of data storage systems is not considered to be a
valid reason for an extension. It is therefore important that you keep multiple
copies of your work on different storage devices before submitting it.
Academic Misconduct
1
9
Please note that penalties apply if academic misconduct is proven. See the
following link for further details:
[Link]
1
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14. General Assessment Criteria for Written Assessments Level HE7
% Relevance Knowledge Argument/Analysis Structure Presentation Written English Research/
Referencing
85- Directly relevant to Demonstrates an Presents an exceptional Coherently Exceptional Exceptionally well Sources accurately
100% title/brief. exceptional critique of key research articulated and presentational style written cited in the text.
Expertly addresses knowledge of theory material resulting in clear, logically & layout, answer with
Exceptional Quality
the assumptions of and practice for this original and illuminating structured. appropriate to the standard spelling An extensive range of
the title and/or the level. conclusions. Demonstrates type of assignment. and grammar. contemporary and
requirements of Insightfully interprets distinctive, insightful and An appropriate Effective Style is clear, relevant references
the brief. appropriate concepts creative solutions to complex format is used. inclusion of resourceful and cited in the reference
and theoretical models. problems. Produces figures, tables, academic. list in the correct style.
Demonstrates exceptional work that makes a plates (FTP).
originality in contribution to the
DISTINCTION
conceptual development of
understanding. knowledge and understanding in
the subject area.
70- Directly relevant to Demonstrates an Presents an excellent critique of Coherently Excellent Excellently written Sources accurately
84% title/brief. excellent key articulated presentational answer with cited in
knowledge of theory research material resulting in and style & layout, standard spelling the text.
Excellent Quality
Expertly addresses and practice for this clear, original and illuminating logically appropriate to the and grammar. A wide range of
the assumptions of level. conclusions. Demonstrates structure type of Style is clear, contemporary and
the title and/or the Expertly interprets insightful and creative thinking d. assignment. resourceful and relevant references
requirements of appropriate concepts solutions to complex problems. Effective academic. cited in the reference
the brief. and theoretical Produces excellent work that An appropriate inclusion of list in the correct
models. makes a contribution to the format is used. figures, tables, style.
Demonstrates development of knowledge plates (FTP).
originality in and understanding in the
conceptual subject area.
understanding.
60-69% Directly relevant to Demonstrates a Presents a cohesive critique of For the most part Very good Well written with Sources accurately
title/brief. sound knowledge key research material coherently presentational style standard spelling cited in the text.
of theory and resulting in clear and original articulated and & layout, and grammar. A range of
Addresses the practice for this conclusions. logically appropriate to the Style is clear contemporary
assumptions of the level. Demonstrates creative constructed. type of and academic. and relevant
MERIT
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Some implications of
45-49% Some omissions evident inA limited amount of critique of keyLimited attempt at Some weaknesses in the Intermittent lapses Limited
in number of
issues explored. knowledge of theory research material with articulation and presentational style grammar and contemporary and
and practice at this description in places. Lacks problems with & layout. spelling. relevant sources
Some irrelevant and/or level. creativity. Some original structure. cited. Weaknesses in
Borderline Fail
superficial Insufficient understanding of conclusions. Some inappropriate use Style hinders clarity in referencing
arguments. appropriate concepts Some formatting of FTP. places and is not technique.
and theoretical models. errors. academic
Demonstrates some throughout.
conceptual understanding in
places.
Significant degree of Demonstrates weaknesses in basic argument is presented, but Poorly structured. Lack
For the type of Deficiencies in spelling
Inappropriate sources and
30-44% irrelevance to the title knowledge of theory too descriptive or narrative in of articulation. assignment the and grammar poor referencing
and/or brief. and practice for this style. Format deficient. presentational style make reading technique.
level. Limited originality and &/or layout is difficult in places.
Issues are addressed atLimited
a understanding and creativity. Conclusions are lacking.
FAIL
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