Module 4: Air Transport Essentials

Study Check 4.1.1 (Airport Terminals)

Refer to Table 4.1.2 to answer questions 1 and 2:

American Airlines (AA) flights depart from and arrive at terminal__________ .

a. 3 and 5
b. 1 only
c. 3 only
d. 1 and 3

Korean Air Lines (KE) flights depart from and arrive at terminal__________ .

a. 1
b. 4
c. 3
d. 5

Study Check 4.1.2 (Departure Formalities)

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For questions 1 to 4, identify the correct order for departure formalities by marking each one as
step 1, 2, 3 or 4.

Boarding is step__________ in departure formalities.

a. 1
b. 2
c. 3
d. 4

Sitting in the transit area is step__________ in departure formalities.

a. 1
b. 2
c. 3
d. 4

Checking-in is step__________ in departure formalities.

a. 1
b. 2
c. 3
d. 4

Passport Control and Security Checks is step__________ in departure formalities.

a. 1
b. 2
c. 3
d. 4

It is the airline's responsibility to ensure that travelers are holding valid passports for the
country they are entering. TRUE or FALSE?

a. True
b. False

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At check-in, passenger documents are checked, baggage is weighed and tagged, and a boarding
card is issued. TRUE or FALSE?

a. True
b. False

Study Check 4.1.3 (Transit Areas)

For items 1 to 4, match a definition with a type of connection.

The international connection

i. between two international flights

The domestic connection

i. between two flights within the same country

The international to domestic

i. between an arriving international flight country and a departing domestic flight

The domestic to international connection

i. between an arriving domestic flight and a departing international flight

MCT means Minimum Connecting Time. TRUE or FALSE?

(a) True

(b) False

Passengers who are in transit do not generally go through customs. TRUE or FALSE?

(a) True

(b) False

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Refer to the following information to answer questions 7 and 8

A passenger is traveling from Delhi via Athens to Copenhagen.

What is the MCT in Athens?

(a) 1 hour

(b) 35 minutes

(c) 45 minutes

(d) 55 minutes

A passenger is traveling from Cairo via Athens to Thessaloniki.

What is the MCT in Athens?

(a) 1 hour

(b) 35 minutes

(c) 45 minutes

(d) 55 minutes

4.1.4 Arrival Formalities

Upon arrival at the destination airport, all passengers experience the same formalities.

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Study Check 4.1.4 (Arrival Formalities)

The Green Channel is for passengers arriving with non-commercial and duty-free goods which
do not need to be declared to customs representatives at the arrival airport. TRUE or FALSE?

a. True
b. False

For international arrivals at the airport, passengers normally claim their checked baggage after
an Immigration and Passport Control check. TRUE or FALSE?

a. True
b. False

The Blue Channel may be used when traveling between which two countries?

a. Russia and Poland

b. France and Switzerland
c. China and Ireland
d. Portugal and Finland

The customs area is where passengers reclaim their luggage. TRUE or FALSE?

a. True
b. False

Study Check 4.1.6 (Smart Security)

TRUE or FALSE?

Smart Security is a joint initiative of the International Air Transport Association and ICAO. TRUE
or FALSE?

a. True
b. False

Majority of passenger screening lanes use walk-through metal detectors (WTMDs). TRUE or
FALSE?

a. True
b. False

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Explosive trace detection (ETD) is an alternative detection method that deploys dogs to sniff out
passengers who may be carrying explosive materials. TRUE or FALSE?

a. True
b. False

IATA's Smart Security process is designed to reduce passenger queues and inconvenient waiting
times. TRUE or FALSE?

a. True
b. False

Study Check 4.2.1 (Airline Alliance Networks)

An airline alliance is an agreement between several airlines to cooperate on a marketing level.

TRUE or FALSE?

a. True
b. False

Which is a direct benefit of an airline alliance for passengers?

a. more destinations to visit

b. reduced operating costs
c. lower air fares
d. more supplier options

Which is a direct benefit of an airline alliance for airlines?

a. reduced operating costs

b. shared frequent flyer programs
c. more frequent departures
d. lower air fares

Study Check 4.2.2 (Airline Loyalty Programs)

Loyalty programs offer the same privileges at each membership tier. TRUE or FALSE?

a. True
b. False

6
Travel agents communicate their customers' frequent flyer account number to booked airlines
by .

a. telephone
b. courier or messenger delivery
c. PNR SSR entry
d. email

Which is an example of a term used to define a high membership tier?

a. bonus
b. redeem
c. intermediate
d. gold

Study Check 4.2.3 (Alliances and Frequent Flyer Programs)

An alliance frequent flyer program offers all the same benefits and advantages as an
independent airline frequent flyer program. TRUE or FALSE?

a. True
b. False

Every new airline frequent flyer member automatically becomes a member of an alliance
frequent flyer program. TRUE or FALSE?

a. True
b. False

Points earned on one alliance airline's frequent flyer program cannot be used to purchase travel
on another airline member within the same alliance. TRUE or FALSE?

a. True
b. False

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Study Check 4.2.4 (Cabin Classes)

Which service generally applies to travel in first class only?

a. champagne reception
b. free chauffeur-driven limousine service to the airport
c. drink service
d. late check-in and separate check-in counters to avoid the queues

Which class of service is typically the most expensive?

a. Business Class
b. Economy
c. First Class
d. Intermediate Class

Study Check 4.2.5 (Booking Class Codes)

Booking class codes represent the same airfare discount for all airlines. TRUE or FALSE?

a. True
b. False

What does the term “premium class” mean?

a. travel in first class only

b. travel on a discounted fare
c. travel on a widebody aircraft type
d. travel in a more comfortable seat

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Study Check 4.2.6 (Aircraft Seat Configuration and Seat Assignment)

Study the seat configuration and answer TRUE or FALSE to questions 1 through 3.

There are 14 first class seats allocated on this Boeing 747-400 aircraft. TRUE or FALSE?

a. True
b. False

The economy class seats start at row 39. TRUE or FALSE?

a. True
b. False

There is__________ in front of seat number 41G.

a. another seat
b. a cabin wall
c. a lavatory
d. a galley

Specific economy seats can only be requested as late as 3 days before the flight's departure
date. TRUE or FALSE?

a. True
b. False

Seat ‘A’ is always a__________ .

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 a. window seat
b. center seat
c. aisle seat
d. emergency row seat

The galley is where__________ .

a. the toilets are located

b. where food is prepared
c. where cabin crew rest
d. where the flight crew sit

Study Check 4.2.7 (Categories of Special Passenger Types)

All pregnant passengers must have a doctor's note to travel by air. TRUE or FALSE?

a. True
b. False

An infant is defined as a child under the age of 2. TRUE or FALSE?

a. True
b. False

Children under the age of__________ traveling alone are classified as unaccompanied minors.

a. 14
b. 16
c. 12
d. 13

Study Check 4.2.8 (Special Meals)

How far in advance of your flight must you request a special meal?

a. at the time of booking

b. 24 hours in advance
c. 1 week before
d. 48 hours in advance

Which 4-letter SSR code is used to request a meal prepared according to religious or cultural
requirements?

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 a. GFML
b. SPML
c. MOML
d. BLML

Which 4-letter SSR code represents a meal for passengers with a food allergy?

a. KSML
b. AVML
c. DBML
d. GFML

Which 4-letter special meal code is for a passenger with a medical condition?

a. DBML
b. VLML
c. CHML
d. HNML

Study Check 4.2.9 (Wheelchairs)

Which code would you use to request a wheelchair for a passenger who has difficulty walking
long distances, but who can ascend and descend stairs and walk to/from their assigned seat on
the aircraft?

a. WCHC
b. WCHR
c. WCHS

WCHS is a standard code used to request assistance for a passenger who__________ .

a. is not mobile and cannot walk at all

b. cannot walk long distances in airports but can climb and descend stairs
c. cannot walk long distances and cannot climb or descend stairs

Study Check 4.2.10 (Pre-Flight and In-Flight Products and Services)

11
In-flight products and services can either be included in the ticket price or they can be
purchased individually for a fee. TRUE or FALSE?

a. True
b. False

Airlines control passenger access to which airport transit area facility?

a. a passport control/security checkpoint

b. an airport lounge
c. a duty free shop
d. a check-in counter

Study Check 4.3.1 (What Are Ancillaries?)

Ancillaries are extra services that are not included in the cost of the air fare. TRUE or FALSE?

a. True
b. False

Which would not be sold as an in-flight ancillary?

a. a headset
b. a boarding pass
c. a meal
d. a seat with extra legroom

Refer to Figure 4.3.1. Snacks are sold on this airline in which class of service?

12
 a. First class
b. Business class
c. Economy class
d. Premium class

Study Check 4.3.2 (Can Travel Agencies Sell Ancillaries?)

13
How do travel agents book and sell ancillary services to customers?

a. Through the airline website

b. Through the GDS system
c. Through the Air Extras system
d. Through the airline call center

For each ancillary service sold to a customer, an EMD is issued as a proof of purchase. TRUE or
FALSE?

a. True
b. False

Study Check 4.3.3 (How Do Passengers, Travel Agents and Airlines Benefit from the Sale of
Ancillaries?)

What type of airline sells ancillaries?

a. all airlines
b. only small, low cost airlines
c. only large international airlines
d. only unprofitable airlines

Which is an example of the benefits of ancillaries to airlines?

a. increased choices
b. more personalized travel experience
c. lower travel costs
d. increased revenue income

Which statement is true?

a. Ancillaries are optional and free of charge.

b. Ancillaries can be pre-purchased by travelers.
c. Ancillaries make air fares more expensive.
d. Ancillaries are only available on low-cost airlines.

Study Check 4.3.4 (Reserving Ancillaries in the GDS System)

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Ancillaries are displayed by the GDS system when you begin the search for fares. TRUE or
FALSE?

a. True
b. False

All amenities displayed in the GDS are chargeable. TRUE or FALSE?

a. True
b. False

Refer to Figure 4.3.3. What is the EMD value for the transportation of the passenger's bicycle?

15
16
 a. EUR 20.00
b. EUR 6600
c. RUB 6600
d. EUR 150.00

Refer to Figure 4.3.4. An ancillary fee of NZD20.00 is collected for what service?

17
 a. a headset and blanket
b. a special meal
c. a checked bag
d. access to an airport lounge

Study Check 4.4.1 (Definition of Baggage)

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Which passenger baggage characteristic is not restricted for transportation by an airline?

a. dimensions
b. model or brand
c. quantities
d. weight

Complete the definition of baggage: A passenger's personal belongings intended to be worn or

used by the passenger during their__________ .

a. flight
b. check-in
c. airport transit
d. journey

Unchecked baggage is defined as baggage that__________ .

a. exceeds the limits of free allowances

b. is transported in the cabin
c. is only permitted in economy class
d. belong to infants and children only

Baggage is best defined as a passenger's__________ belongings.

a. commercial
b. required
c. personal
d. professional

Study Check 4.4.2 (Unchecked Baggage Allowance)

Which is another common industry term for unchecked baggage?

a. cabin baggage
b. compartment baggage
c. cargo baggage
d. small baggage

Which is true of unchecked baggage?

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 a. There are no weight and size restrictions for travel in business class.
b. Some airlines collect ancillary fees to transport unchecked baggage.
c. An unopened 300-milliliter bottle of water is not permitted.
d. It is stored in the aircraft cabin galley compartments.

Study Check 4.4.3 (Checked Baggage Allowances)

Which is true?

a. Every airline sets its own checked baggage allowance limitations and fees.
b. Standard baggage limitations apply for travel in any class per routing.
c. Checked baggage accepted free of charge must be stored in the aircraft cabin.
d. Airlines are not responsible for damage or loss of checked passenger baggage.

When the baggage allowance set by an airline limits the number of checked bags, there is no
maximum weight restriction per bag. TRUE or FALSE?

a. True
b. False

Refer to Figure 4.4.5. How much is the excess baggage charge from Miami to Madrid on AA for
an economy class passenger traveling with 2 suitcases?

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 a. There are no fees to pay.
b. USD 135.00
c. USD 200.00
d. USD 100.00

Study Check 4.4.4 (Checked Baggage Allowance for Children/Infants)

For infants, one collapsible infant stroller is accepted as free baggage on condition that there is
no checked bag. TRUE or FALSE?

a. True
b. False

Study Check 4.4.5 (Assessing Baggage Rules for Interline Itineraries)

21
Consult the map above to answer the questions below. Bolded city codes are check-in points in
each journey.

Determine the MSC for the first check-in portion:

ATH–TU–X/ROM–AZ–AMM–KQ–NBO

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 a. ITA Airways
b. Tunisair
c. Kenya Airways
d. Air New Zealand

Determine the MSC for the last check-in portion:

LON–BA–X/TPE–CX–ICN–CX–X/HKG–SQ–SIN–SQ–X/DEL–AI–LON

a. Air India
b. Cathay Pacific
c. Singapore Airlines
d. British Airways

Determine the MSC for the first check-in portion:

MEX–AM–X/MIA–IB–X/MAD–IB–FRA–JL–TYO–UA–X/LAX–AM–MEX

a. Aeromexico
b. United Airlines
c. JAL
d. Iberia

Determine the MSC for the first check-in portion:

MBA–KQ–X/NBO–ET–X/DAR–MS–HRE–SA–JNB–SA–X/ADD–ET–NBO

a. Kenya Airways
b. Egyptair
c. South African Airways
d. Ethiopian Airlines

Determine the MSC for the first check-in portion:

PAR–AF–X/NYC–DL–LAX–UA–HRE–SA–JNB–SA–X/LON–BA–PAR

a. United Airlines
b. Delta Air Lines
c. Air France
d. British Airways

Study Check 4.4.6 (Determining Baggage Allowance for Agency Customers)

23
Baggage allowance for a flight is displayed to a travel agent when a reservation is priced. TRUE
or FALSE?

a. True
b. False

Refer to the PNR stored pricing image below. What is the checked baggage allowance for this
journey?

a. 2 bags free of charge

b. 1 bag free of charge
c. any number of bags with total weight of 23 kg
d. no checked baggage is allowed free of charge

Refer to the image of a stored fare below. What is the checked baggage allowance for this
journey?

24
 a. 32 kilograms
b. 40 kilograms
c. 20 kilograms
d. 23 kilograms

Refer to the electronic ticket image below. Identify the baggage allowance for the journey.

25
 a. 30 kg of free baggage is allowed.
b. 2 checked bags are allowed free of charge.
c. 1 checked bag is allowed free of charge.
d. No checked bags are allowed free of charge.

Refer to the electronic ticket image below. Identify the baggage allowance for the journey.

26
 a. 1 bag free of charge
b. 2 bags free of charge
c. any number of bags with total weight of 23 kg
d. no checked baggage is allowed free of charge

Study Check 4.4.7 (Excess Baggage)

Answer the following questions based on the following scenario and information.

Mr. Morena has purchased an economy class fare to travel from Rome, Italy to Los Angeles,
USA. He checks in two bags at the American Airlines airport counter in Rome. Each of Mr.
Morena's bags weighs less than 23 kg. The dimension of the first bag totals 158 cm, while the
second measures 148 cm. The transporting airline publishes the following information on
baggage allowance:

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How many bags is Mr. Morena allowed at no charge?

a. 0
b. 1
c. 2
d. 3

How much is Mr. Morena charged in total for checked baggage?

a. no charge
b. $60 USD
c. $120 USD
d. $180 USD

Study Check 4.4.8 (Special Provisions for Transporting Items other than Luggage as Checked
Baggage)

Most sporting equipment can be substituted for luggage in the checked baggage allowance.
TRUE or FALSE?

a. True
b. False

Study Check 4.4.9 (Transporting Pets as Accompanied Baggage)

Pets can only be transported in the aircraft hold. TRUE or FALSE?

a. True
b. False

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The airline must issue travel documents to enter or transit through a country. TRUE or FALSE?

a. True
b. False

According to Figure 4.4.13, transportation of a pet in the passenger cabin on Air Canada flights
may be permitted if the pet and kennel weigh less than__________ .

a. 2 kg
b. 5 kg
c. 7 kg
d. 10 kg

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Study Check 4.4.10 (Checking Baggage at the Airport)

When passengers check in for flights at an airport counter they also check their baggage. TRUE
or FALSE?

a. True
b. False

Once baggage has been checked at the departure airport, passengers can access it at each
airport they stop at before reaching the destination airport. TRUE or FALSE?

a. True
b. False

Passengers may check in bags either at the check-in counter or at a__________ .

a. baggage claim belt

b. kiosk
c. security checkpoint
d. transit hall

When checking in at an airport kiosk, the passenger prints their own boarding pass and may be
able to print their luggage tags and receipts. TRUE or FALSE?

a. True
b. False

Study Check 4.4.11 (Safe Transportation of Checked Baggage)

Which of the following statements is true?

a. Electronic goods must be stored in checked baggage.

b. Mobile phones must be turned off during take-off and landing.
c. Sharp objects must be packed in unchecked baggage.
d. Laptop computers are categorized as dangerous goods.

Which is a recommended practice to protect checked bags and their contents?

a. Write the owner's contact information inside the baggage only.

b. Do not wrap a checked bag with a belt or strap.
c. Remove any old airline baggage tags when checking in for a next flight.
d. Purchase soft quality bags or suitcases for the best protection.

Which item cannot be transported in checked baggage?

30
 a. scissors
b. water
c. dry batteries
d. thermometers

4.5 Interpreting Flight Timetables

31
Study Check 4.5.3 (More about Aircraft Types)

Choose the correct answer.

What type of aircraft does the aircraft type code “ERJ” represent?

a. a narrowbody jet
b. a widebody jet
c. a regional jet
d. a long-body jet

What type of aircraft does the aircraft type code “A320” represent?

a. a narrowbody jet
b. a widebody jet
c. a regional jet
d. a long-body jet

Which is true?

a. The cabin of a widebody aircraft is configured with one aisle.

b. Lufthansa manufactures its own commercial aircraft.
c. A commuter flight is a short flight operated on a regional jet.
d. Embraer manufactures widebody aircraft for long-haul flights.

A four-hour flight is considered to be a__________ flight.

a. short-haul
b. regional
c. long-haul
d. near-haul

What is the aircraft code for the largest passenger capacity aircraft?

a. CRJ2
b. 737
c. ER4
d. A380

Study Check 4.5.4 (Online Web-based Timetables)

32
Refer to the image of Air New Zealand's webpage to answer questions 1 to 3.

How many flights operate on Sunday, June 30, from Auckland to Los Angeles?

a. 1
b. 2
c. 3
d. 4

Departure and arrival times are displayed according to the 24-hour clock. TRUE or FALSE?

a. True
b. False

How long is the flight from Auckland to Los Angeles?

33
 a. 12h55m
b. 9h30m
c. 12h15m
d. 7h45m

Refer to Berlin Airport's website timetable for flights to Copenhagen to answer questions 4 to 6.
A dot represents a scheduled flight service for that weekday.

34
How many flight numbers operate daily from Berlin to Copenhagen?

35
 a. None
b. 1
c. 2
d. 3

Which flight number operates only on Saturday?

a. U2 4553
b. SK 1674
c. SK 1676
d. DY 3305

What time does the last flight arrive in Copenhagen on Saturday?

a. 16:20
b. 22:40
c. 21:25
d. 14:45

Study Check 4.5.5 (Timetables Displayed in a GDS)

Timetables displayed in different GDSs are identical. TRUE or FALSE?

a. True
b. False

Flight timetables in GDSs do not display__________ .

a. airport codes
b. cabin classes
c. days of operation
d. aircraft types

In Figure 4.5.7, how many flights depart on a Saturday?

36
 a. 12
b. 8
c. 5
d. 4

In Figure 4.5.6, which flight has equipment code 321?

37
 a. LH2483 on Mondays through Saturdays
b. BA948 daily
c. AA6038 on weekdays
d. LH2473 on Saturdays

In Figure 4.5.8, which airline has a booking class N?

38
39
 a. BA
b. QF
c. LH

Study Check 4.5.6 (The Phonetic Alphabet)

Which of the following airport codes is represented by Lima Hotel Romeo?

a. LHR
b. LGW
c. STN
d. LON

How would you spell the name Marie using the phonetic alphabet?

a. Mike Alpha Romeo Igloo Eggs

b. Mambo Alpha Rock India Echo
c. Mike Alpha Romeo India Echo
d. Mambo Amy Rock Igloo Echo

Which code is described as Alpha, Zulu, Lima, Hotel, Tango, Yankee?

a. QTIFBZ
b. HJUTZE
c. AZLHTY
d. MIKEAZL

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Study Check 4.6.1 (Industry Terminology and Definitions)

Match each term with a definition.

Term Answer Definition

Stopover

i. The deliberate interruption of a journey, planned by the passenger, at a place between

the origin and destination

Infant

i. Passengers who have not yet reached their second (2nd) birthday

Downgrade

i. To be moved to a seat in a lower class of service

Waitlist

i. Passengers awaiting confirmation of a requested flight(s) that is/are currently fully

booked

Cancellation Fee

i. A penalty levied by airlines when a passenger fails to use a reservation

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Study Check 4.6.2 (Character Airline Codes)

Refer to Table 4.6.2 to answer questions 1 to 5.

Lufthansa's 2-character airline code is LH. TRUE or FALSE?

42
 a. True
b. False

9X is the code for Air Canada. TRUE or FALSE?

a. True
b. False

SW is the code for SAS Scandinavian Airlines. TRUE or FALSE?

a. True
b. False

Which airline does code EK represent?

a. KLM Royal Dutch Airlines

b. Emirates
c. AirTran Airways
d. easyJet

Which is the airline code for SAS Scandinavian Airlines?

a. SQ
b. MS
c. SK
d. US

Which airline company's flights are booked in the PNR below?

43
 a. Qantas Airways
b. Air France
c. easyJet
d. JetBlue

Which airline company is booked in the last flight segment in the PNR below?

44
a. Air China
b. AirTran Airways

45
 c. American Airlines
d. United Airlines

Answer TRUE or FALSE to questions 8 to 10.

Airline codes assigned by IATA are always composed of two letters. TRUE or FALSE?

a. True
b. False

City/airport codes are always composed of three letters. TRUE or FALSE?

a. True
b. False

Flight numbers are always composed of four characters. TRUE or FALSE?

a. True
b. False

Study Check 4.6.3 (Transmitting Reservation Information to Airlines)

46
Refer to the PNR below to answer questions 1 to 5.

How many passengers are booked in this PNR?

a. 1
b. 2
c. 3
d. 4

There are an equal number of seats and names booked. TRUE or FALSE?

a. True
47
 b. False

The passengers booked for this journey are Mr. Scott Griffin and Ms. Jasmine Hadley. TRUE or
FALSE?

a. True
b. False

How many airlines are reserved?

a. 1
b. 2
c. 3
d. 4

How many flights are reserved?

a. 1
b. 2
c. 3
d. 4

Study Check 4.6.4 (The Service Information Field)

48
In the PNR below, what information is voluntarily transmitted in the OSI field?

a. The passenger is in a wheelchair.

b. The passengers is a 4-year-old child.
c. The passenger is an American diplomat.
d. The passenger is Mr. Griffin Scott.

In the PNR below, what information is transmitted in the SSR field?

49
 a. a request for a bassinet
b. a request for a wheelchair
c. a request for assistance to the gate
d. a request for a vegetarian meal

Study Check 4.6.5 (Miscellaneous Abbreviations)

50
Refer to Table 4.6.5 to decode the following messages.

51
PLS DAPO TO KK WL THNX AGT ER

a. Please do all possible to confirm (flights) from the waitlist. Thanks from agent ER
b. Please contact passenger directly. Thank you agent ER
c. Please do all you can to add the passenger to the waiting list. Thank you agent ER
d. Please do all you can to confirm (flights) directly. Thank you agent ER

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PAX REQ FRAV CONX FLT

a. Passenger requires a special meal for connecting flight

b. Passenger requires the first available connecting flight
c. Passenger failed to check in for connecting flight
d. Passenger failed to change please clarify

PLS ADV ALTRN STVR

a. Please advise new schedule

b. Please travel by train to terminal S
c. Please advise alternative stopover
d. Please request stopover

INF PSGR NTBA

a. Unaccompanied infant (baby) passenger

b. Infant passenger's name will be advised
c. Infant passenger on board BA (British Airways)
d. Unaccompanied infant on board

Study Check 4.7.4 (Bilateral Agreements)

The International Civil Aviation Organization (ICAO) was created by:

a. the Warsaw Convention

b. the Chicago Convention
c. IATA member airlines
d. the Montreal Convention

The Chicago Convention:

a. decides which airlines are authorized to operate international air services

b. sets the rules on how air service rights may be granted by countries
c. limits air carrier liability
d. limits baggage liability

ICAO works to:

a. set the principles and techniques of international air navigation

b. govern carrier liability on behalf of passengers

53
 c. investigate claims for lost baggage

Review Questions

Unit 4.1–The Airport

Which of the following is the busiest airport?

a. John F Kennedy International Airport

b. Hartsfield Jackson Atlanta International Airport
c. Sydney Airport
d. Toronto Pearson International Airport

54
If you are flying from Houston to which terminal should you go if you are flying with Air Canada?

a. Terminal A
b. Terminal B
c. Terminal C

55
 d. Terminal D

Using the image above, if a passenger flies from Toronto to Houston on Air Canada where they
transfer to a flight to Paris on Air France, do they have to change Terminals?

a. Yes
b. No

Passport control is the__________ step in the departure formalities.

a. 1st
b. 2nd
c. 3rd
d. 4th

A passenger is flying from New York to Los Angeles via Chicago. In which column should you
look to determine the minimum connection time in Chicago?

a. I/I
b. I/D
c. D/I
d. D/D

Upon arrival in Sydney from Tokyo, the first arrival formality a passenger experiences is:

a. customs
b. baggage claim
c. immigration and passport control
d. check-in

A passenger flies from Amsterdam to Berlin. Upon arrival in Berlin, through which customs
channel should he pass?

a. Red
b. Blue
c. Green
d. Yellow

56
Unit 4.2–Airline Products and Services

Airline alliances were created to:

a. extend system networks and reduce costs

b. extend system networks and increase costs
c. minimize system networks and reduce costs
d. minimize system networks and increase costs

Which of the following is a benefit of airline alliances for passengers?

a. reduced staff
b. reduced costs
c. lower air fares
d. shared aircraft maintenance

If a passenger who has an Aeroplan account with Air Canada books a flight from Montreal to
Miami via New York, and the second segment is flown on United, will the passenger earn
reward points for both legs?

a. Yes
b. No

The more a passenger flies with an airline the more points he accumulates and the higher status
he has. TRUE or FALSE?

a. True
b. False

Which service is available to first class passengers which is not available to business class
passengers?

a. priority boarding
b. free chauffeur-driven limousine service from the passenger's home to the airport
c. better quality food and drink available throughout the flight
d. late check-in and separate check-in counters

If you book a seat for a passenger with a booking class code of D, in which cabin class will they
be sitting?

a. First
b. Premium
c. Economy
d. Business

57
Using the diagram below, answer the following question. A passenger wishes to book a flight
from Atlanta, Georgia, to Cape Town, South Africa. They are booking an economy ticket and
have the following requests for their seat: aisle seat, as close to the front as possible, not next
to a lavatory, not over a wing. Which of the following would be the seat you would propose to
this passenger?

a. 28A
b. 37C
c. 42H
d. 49C

Which of the following best describes seat pitch?

a. the amount of legroom available

b. the amount of headroom
c. the distance from armrest to armrest
d. the angle of recline of the seat

Which of the following is a special passenger category?

a. military personnel
b. a doctor
c. a child
d. a vegetarian

A passenger flying from Amsterdam to New York City requests a Kosher meal. Which meal code
do you enter in the GDS?

58
 a. MOML
b. KSML
c. HNML
d. NLML

Which code must be entered in the GDS when a passenger needs a wheelchair only for airport
use to travel to and from the gate?

a. WCMP
b. WCHS
c. WCBW
d. WCHR

Unit 4.3

Which of the following is considered an in-flight optional amenity?

a. priority boarding
b. internet access on board
c. charges for lost tickets
d. booking fees for telephone reservations

Which of the following is considered a pre-flight optional amenity?

a. extra legroom
b. in-flight internet access
c. airport lounge access
d. in-flight meals

A travel agent is booking a flight for a passenger from Vancouver to Tokyo. The passenger is
flying economy but wishes to have extra legroom for the long flight. Does the travel agent need
to purchase an ancillary service for the customer in this case?

a. Yes
b. No

Which of the following is issued to the passenger as a receipt of each ancillary service
purchased?

59
 a. GDS
b. PNR
c. SSR
d. EMD

Which of the following is a benefit of ancillary services for airlines?

a. increased revenue
b. cheaper flights
c. greater personalization
d. fewer flights

When making a reservation for an ancillary, the first step a travel agent takes is:

a. making an SSR entry

b. issuing an EMD
c. issuing a PNR
d. editing the GDS

Unit 4.4

Hand baggage is always__________ .

a. carried in the hold

b. subject to weight and size restrictions
c. not allowed
d. checked at the gate

A list of prohibited articles that cannot be carried by passengers in checked and unchecked
baggage is described on the__________ .

a. electronic ticket record in the PNR of a GDS system

b. Passenger Receipt Coupon issued by any ticket provider
c. baggage tag printed by airline airport counters or kiosks
d. passenger passport or other valid identification document

A passenger wishes to travel with her small dog. Her dog and its carrying cage weigh a total of 7
kg. You tell the passenger that the dog will have to travel in the__________ .

60
 a. cargo hold
b. cabin
c. rear of the plane
d. overhead compartment

Use the image below to answer questions 4 and 5.

61
62
63
64
A passenger is flying economy from YTO to SJO. The passenger plans to check 1 bag. How much
must the passenger pay?

a. $75
b. $40
c. $0
d. $25

A passenger is flying business class from CHI to MEX. He is checking 2 bags for the journey. How
much must he pay in excess baggage fees?

65
 a. $0
b. $25
c. $40
d. $75

Which does not influence the baggage allowance entitlement for a journey?

a. Fare class travelled

b. Golf equipment
c. Wheelchair
d. Baggage size and weight

In the following routing, which carrier is the Most Significant Carrier determining the baggage
provisions applicable to the whole journey?

LAX - DL - X/ATL - AF - CDG - KL - X/AMS - KE - SEL

a. DL
b. AF
c. KL
d. KE

How much baggage is the passenger allowed to check free of charge?

66
 a. 2 pieces
b. 20 Kg
c. 30 Kg
d. 0 pieces

Using the table below, answer questions 9 and 10.

67
Mr. Lee is traveling from Berlin to Geneva in Economy class and checks in a bag that is 22 kg and
168 cm. What excess baggage fees must Mr. Lee pay?

a. none
b. 200 EUR
c. 150 EUR
d. 100 EUR

Ms. Montejo is traveling from Barcelona to Atlanta and wishes to check a tandem bike in
addition to her free baggage allowance. The bike weighs 28 kg and is 152 cm. How much must
Ms. Montejo pay in excess baggage fees?

a. 50 EUR
b. 100 EUR
c. 300 EUR
d. 200 EUR

Which of the following are prohibited in checked and carry-on baggage?

a. fireworks
b. a hair dryer
c. 100 ml of shampoo
d. MP3 player

Unit 4.5

68
Which of the following pieces of information are not included in flight schedule information?

a. days of operation
b. aircraft type code
c. meal code
d. cabin class

Use the flight schedule below to answer questions 2 and 3.

The flight through LGA is a faster route. TRUE or FALSE?

a. True
b. False

If Mr. Warren needs to be in Burlington's city center for a 2 pm meeting, which flight should he
take considering he will have to claim checked baggage on arrival?

a. he should take a flight the day before

b. he should take Delta 0690 and 3862
c. he should take Delta 1686 and 4974
d. he should take Delta 0690 and 4974

Use the timetable below to answer the following question.

69
Which flight operates on Saturday only?

a. LH2485
b. BA950
c. LH2483
d. LH2473

How would you spell the name John using the phonetic alphabet?

a. January - Oscar - Hobo - November

b. Juliet - Orchid - Hotel - Nancy
c. Juliet - Oscar - Hotel - November
d. January - Oscar - Hobo - Nancy

Unit 4.6

Which of the following best defines MCT?

70
 a. the shortest time interval necessary for transferring from one flight to another at an
airport
b. a unit of common international value, such as a currency, established by IATA to assess
international air fares and charges
c. time at which an aircraft is expected to arrive at its destination
d. a computerized system used to access information about schedules, availability, fares
and other travel formalities.

A direct flight may stop at one or more airports between the origin and destination airports to
pick-up or drop-off some passengers. TRUE or FALSE?

a. True
b. False

To which airline does the 2-character code U2 belong?

a. United Airlines
b. Emirates
c. Lufthansa
d. Easy Jet

What is the 2-character code for SWISS?

a. LA
b. LX
c. SK
d. SQ

Use the PNR below to answer questions 5–7.

71
How many passengers are traveling?

a. 1
b. 2
c. 3
d. 4

Is one of the passengers a child?

a. Yes
b. No

How many seats are booked on each of the flights?

a. 1
b. 2
c. 3
d. 4

72
If a passenger were to request a vegetarian meal, what type of message would be transmitted in
the PNR?

a. SSR
b. OSI

The transmission of an OSI as part of a PNR requires confirmation from the airline. TRUE or
FALSE?

a. True
b. False

What does the following reservation coded message mean?

PAX REQ ALTRN CONX

a. Passenger repeats train connection

b. Passenger requests train connection
c. Passenger requests alternative connection
d. Passenger repeats alternative flight

Unit 4.7

The Warsaw Convention defines the carrier's legal responsibilities towards its passengers. TRUE
or FALSE?

a. True
b. False

Which defines the maximum liability that commercial airlines must settle in the case of
passenger claims for accidental death, injury or loss?

a. Montreal Convention
b. Chicago Convention
c. Conditions of Contract
d. Government bilateral agreements

The Warsaw Convention covers all aspects of the legal relationship between the airlines and
passengers. TRUE or FALSE?

a. True
b. False

73
The airline's responsibility to transport the passenger is described in the “conditions of
contract” printed on the passenger's__________ .

a. baggage tag
b. ticket receipt
c. passport
d. boarding pass

Which parties negotiate bilateral agreements for the right to operate scheduled air services into
and over a territory?

a. Governments
b. Airports
c. Airlines
d. Insurance companies

The Chicago Convention governs__________ .

a. loss of baggage
b. liability of carriers on behalf of passengers
c. relations between states on technical/commercial matters
d. issuing of passports

Which Convention sets the airline liability limit to a maximum of SDR100,000?

a. The Warsaw Convention

b. The Chicago Convention
c. The Montreal Convention
d. The airline governs all liability individually

The Chicago Convention created a new agency of the United Nations called the International
Civil Aviation Organization (ICAO) with the objective of standardizing aviation safety and
expansion worldwide. TRUE or FALSE?

a. True
b. False

74