📧 Email 1 – Delayed Patient Report
Subject: Follow-up on Sleep Study Report
Dear Dr. Williams,
Thank you for reaching out. I checked on your patient’s sleep study and
confirmed that it is currently in the final review stage. Reports are typically
released within 2–3 business days, so you should receive it by tomorrow.
I’ll continue monitoring this request and notify you once the report is
available. Please let me know if there’s anything else I can assist you with in
the meantime.
Best regards,
Kimberly Tanghal
Email Support Agent
📧 Email 2 – Login Issue
Subject: Assistance with Portal Login
Hello Dr. Patel,
I’m sorry to hear you’re having trouble accessing the portal this morning. I’ve
reset your account and sent a password reset link to your registered email
address. Please check your inbox (and spam folder, just in case) and follow the
instructions to create a new password.
If you’re still unable to log in after resetting, let me know right away and
I’ll escalate this to our technical team for further troubleshooting.
Warm regards,
Kimberly Tanghal
Email Support Agent
📧 Email 3 – Insurance Coding
Subject: Insurance Coding for Split-Night Study
Dear Dr. Johnson,
Thank you for your question. For split-night studies, the standard CPT code is
95811 (polysomnography with CPAP initiation). That said, I recommend confirming
this with your billing team since coverage requirements can vary depending on
the insurer.
I’ve also added this to our internal knowledge base so it’s easier to reference
in the future. Please let me know if you’d like me to share links to CMS
guidelines or payer-specific resources as well.
Sincerely,
Kimberly Tanghal
Email Support Agent