BUTLER SERVICE
Butler: Good morning, Ma’am. (Butler bows her head as a sign of courtesy). Welcome to Nikki’s Hotel. I
am ______, your butler. I will be your personal assistant for the rest of your stay here Ma’am.
Guest: Good morning, ________.
Butler: May I carry your luggage mam?
Guest: Yes pls.
Butler: This way to the front desk Mam, after you.
At the front desk….give the key card
Butler: Your room Ma’am is located at the 3rd floor. This way to the elevator please. After you Ma’am.
BUTLER EXPLAIN THE FACILITIES:
Butler: Ma’am Im going to introduce to you our facilities here in hotel.
We have (name of the restaurant) at the lobby we served Asian cuisine our breakfast starts from 6am-
10am daily we also serves continental [Link] have Spa from 3pm-9pm daily for you to relax. Our
gym is available from 9am-7pm daily . and lastly our Indoor/Outdoor pool available from 9am-11pm, If
you want to make a reservation just let me know.
Guest: [Link] you for letting me know.
Butler: Your very much welcome.
ELEVATOR RINGS THE BELL AS A SIGN THAT THEY HAVE REACHED THE FLOOR WHERE THEY INTEND TO
STOP. THE DOOR OF THE ELEVATOR OPENS. BUTLER HOLDS THE BOTTOM TO KEEP THE DOOR OPEN.
Butler: Ma’am, after you. This way to your room Ma’am. Your room is the first door on the left side.
(When in front of the room), Ma’am we are now here in front of your room.
BUTLER KNOCKS THE DOOR AND SAYS: “ROOM CHECK” (REPEAT 3 TIMES) THEN BUTLER OPENS THE
DOOR.
Butler: Ma’am, I will check first the room.
BUTLER ENTERS AND CHECK THE ROOM. GUEST STAYS IN FRONT OF THE DOOR. AFTER CHECKING
INSIDE, BUTLER COMES OUT AND ASK THE GUEST TO ENTER.
Butler: Ma’am, please come in. (Butler holds the door while VIP guest enters the room)
(BUTLER ORIENTS THE GUEST)
Butler: Ma’am, this is the receiving area of your room. There is a sala set and on its corner, there are
magazines. On the wall is the television set and the remote control is at its side.
Guest: ok
Butler: This is your bedroom Ma’am with a king size bed. Beside is the telephone table w/ the directory
lists where you can use if you need any assistance .
Guest: Thank you.
Butler: On the other side Ma’am is your Bath room w/ hot and cold shower.
Guest. Nice
Butler: Ma’am may I help you unpack your luggage?
Guest: Yes, please.
Butler: While I am unpacking your luggage, I prepared a simple snack for you Ma’am. Here are some of
your favorite fruits Ma’am.
Guest: Oh, Thank you very much. I really like it.
Butler: Please enjoy your snacks Ma’am. Ma’am, may I open your f luggage?
Butler: You have here your red and blue dresses Ma’am. Would you like me to hang or fold?
Guest: Yes, please. I would be very glad if you place all my wardrobes inside the cabinet.
BUTLER FOLD/HANG THE DRESS IN THE CABINET
Butler: Yes Ma’am, I will.
(BUTLER CONTINUES UNPACKING THE LUGGAGES OF THE GUEST)
Butler: I am done unpacking your luggage. Do you have some other things you want me to do Ma’am?
Guest: No more. Well, you know, you are really good. Thank you.
Butler: Thank you Ma’am. Ma’am, I know you are very tired because of your long trip and you need rest.
I have prepared the bathtub and lighted the lavender candles to give you more relaxing atmosphere.
Guest: Really? Wow! That’s great. Thank you very much.
Butler: You are welcome, Ma’am. If you need anything, please don’t hesitate to call me. I will always be
ready to extend my service.
Guest: Thank you______________.
Butler: You are most welcome, Ma’am. Thank you very much for choosing Nikki’s Hotel. Please enjoy
you stay.
(BUTLER MOVES 3-5 STEPS BACKWARD BEFORE TURNING AROUND)
DAY 2 (BUTLER WENT BACK TO ROOM FOR CHECK OUT)
Butler: (KNOCK 3X) Good morning, Ma’am. This is _______ your butler. May I come in?
Guest: (OPENS THE DOOR) Good morning, ______. Come in.
Butler: How was your night Ma’am?
Guest: I am having a good time in here. The place and people was so nice.
Butler: Good to hear that Ma’am. Ma’am would you like me to pack your luggage?
Guest: Yes, please.
Butler: I will pack your luggage now Ma’am. May I ask you to look while I’m packing?
Guest: Yes, sure.
Butler: (Packing the luggage) By the way Ma’am, I already paid your bills in the front desk. Do you have
your car Ma’am or someone will pick you up?
Guest: I have my car in the parking lot and the driver is already there.
Butler: Okay Ma’am. (BUTLER DONE PACKING) I am done packing your luggage Ma’am and I check
everything and nothing is left. I will now assist you going to the parking lot Ma’am. (OPENS THE DOOR,
GOING OUTSIDE TO THE ELEVATOR DOWN TO PARKING LOT) This way to the elevator Ma’am.
Guest: Thank you.
Butler: After you Ma’am.
We are here in the elevator Ma’am. You may now enter Ma’am.
(IN THE ELEVATOR)
Guest: I really appreciate your good service ___________. Thank you.
Butler: You’re welcome Ma’am. It’s my pleasure.
(ELEVATOR OPENS)
Butler: We are now in the ground floor Ma’am. This way to the parking lot Ma’am.
Guest: Thank you.
There is my driver. Once again, Thank you for your service, _________.
Butler: You are welcome, Ma’am. Have a safe trip. And I am looking forward to see you here again. Bye!