1.

2.​ A CMDB Administrator needs to create a new CI class for the Internet of Things (IoT) Sensor
in ServiceNow. What are the recommended practices for this specific activity? (Choose 2
options)
A. Delete an unused class, and replace it with the new one
B. Add a new class under an appropriate parent class
C. Install or upgrade the CMDB CI Class Models store application, and verify the class does
not already exist
D. Modify an existing class

[Link] CMDB 360/Multisource CMDB the Dynamic Reconciliation Rules will also be enabled.
Based on the request of the management, a CMDB Administrator has to set up multiple
Dynamic Reconciliation Rules. Which are available 'Dynamic Rule Types' within the 'Create
Reconciliation Rule' wizard?
A. Last Updated
B. Last Created
C. Smallest Value
D. Most Reported

4.
Which are business values of CMDB?
A. Streamlining incident and change management
B. Strengthening operational resiliency
C. Collecting and managing financial data
D. Automating maintenance for CI relationships

5.
Which ServiceNow solution creates automatic relationships? (Choose 2 options)
A. Workflow Studio
B. Service Mapping
C. IntegrationHub ETL
D. Discovery

6.
CMDB class owners are receiving tasks under the ‘My Work’ tab in the CMDB Workspace.
Which CMDB management tool is generating these tasks?
A. De-duplication templates
B. CMDB Data Manager
C. CMDB Health Dashboard

7.
A CMDB Administrator wants to run the Services Have Owners identified playbook to
remediate the issues shown in the CMDB Data Foundations Dashboard. Which remediation
playbooks would be used? (Choose 2 options)
A. Fix Data
B. Report Data
C. Analyze Data
D. Govern Data

8.
A CMDB Administrator identifies duplicate CIs. One was created by a manual import, and the
other one was created by automated discovery. The discovered CI has the latest IP address,
while the manually imported CI has an accurate relationship to a critical business
application. How does the Administrator use the Duplicate CI Remediator to resolve this
issue?
A. Retain the discovered CI, and delete the manually imported CI
B. Retain the discovered CI, but merge the relationship from the manually imported CI
C. Retain the manually imported CI, and delete the discovered CI
D. Merge the two CIs automatically, retaining all attributes from the discovered CI

9.
A Platform Data Owner wants to improve data quality with a few reconciliation rules across
the five discovery sources that are being used. The Data Owner knows the best option is to
include CMDB 360/Multisource CMDB to manage and monitor discovery sources, but the
company currently does not have a license for ITOM Discovery that is required for CMDB
360/Multisource CMDB. What can the Data Owner do in this case?
A. The IRE reconciliation rules can use discovery sources regardless of CMDB 360 being
Enabled.
B. CMDB 360/Multisource is a platform product that can be used immediately.
C. ITOM Discovery needs to be purchased to take advantage of the multisource IRE Rules.

10.
A new custom class is needed to reflect a new application being managed in the CMDB.
Which roles are minimally needed to add this custom CI class?
A. itil_admin and personalize_form
B. sn_cmdb_admin and personalize_dictionary
C. data_classification_admin and personalize_dictionary
D. cmdb_inst_admin and personalize_form

11.
A CMDB Configuration Manager is reviewing the metrics on the CMDB Health Dashboard's
Correctness Scorecard for the Server class which consists of a total of 60,000 servers in the
CMDB.
For the Duplicate metric, it shows Healthy CIs/Evaluated as 59,000/60,000.
For the Orphan metric, it shows Healthy CIs/Evaluated as 45,000/50,000.
Which configuration explains the difference in the scope of Server CIs (60,000 vs. 50,000)
evaluated between the two metrics?
A. The Duplicate metric has a Health Inclusion rule configured for the Server class.B. The Orphan metric has a
CMDB Group configured for the Server class.
C. The Duplicate metric has a CMDB Group configured for the Server class.
D. The Orphan metric has a Health Inclusion rule configured for the Server class.

12.
A customer's CMDB is aligned to the CSDM Walk stage. What benefit is provided by the
CMDB?
A. Improves the implementation velocity of APM Foundation for future business application
rationalization
B. Enables impact assessments for incident, problem, and change on Business Services
C. Allows for additional stratification of Technical team's support structure along the lines of
OLAs and commitments

13.
CMDB Administrator needs to import external data into the CMDB. As the CMDB
Administrator wants to reduce the risk for creating duplicates and update information from
unauthorized sources, it has to be ensured that the Identification and Reconciliation API will
not be bypassed. What is the recommended method to import data into the CMDB utilizing
the Identification and Reconciliation API?
A. Import Sets and Transform Maps
B. IntegrationHub ETL
C. Table API (REST API or SOAP API)

14.
A CMDB Administrator wants only the CIs of Principal Classes to appear in CI reference
fields, for example the CI reference fields accessible from an Incident Form. Where does the
CMDB Administrator designate Principal Classes?
A. CI Class Manager
B. CMDB Workspace
C. System Properties
D. CMDB Data Manager

15.
A healthcare provider faces a critical incident affecting its patient management system. The
provider needs to determine the users impacted and mitigate disruption effectively. Which
CSDM related data should they leverage?
A. Application Service environment attribute
B. Affected CI [task_ci] related list
C. Incident history of similar CIs
D. Service Offerings by Department or Location

16.A CMDB Administrator has installed a Service Graph Connector and customized a script
transform. What will happen on subsequent upgrades if the default definition of the script
transform is updated?
A. The Service Graph Connector upgrade refuses to start.
B. A skipped change is created and no change is made to the script transform definition.
C. The upgrade stops and reports an error.

17.
A Change Manager wants to gain value from CSDM. How will the Change Management
process benefit from CSDM? (Choose 2 options)
A. Route the change dynamically
B. Understand the impact of the change on services
C. Determine the root cause of the change issue
D. Identify blackout windows for the change

18.
A CMDB Administrator would like to minimize stale CIs in the CMDB. Which CMDB Health
Dashboard scorecard displays this information?
A. Completeness
B. Correctness
C. Compliance

19.
A CMDB Administrator is evaluating whether to monitor the metrics provided on the
CMDB Data Foundation Dashboard. Which benefits support the decision to continually
monitor the results on this dashboard?
A. Provides metrics for CIs Processed by the IRE
B. Provides a list of all CIs that failed health audits
C. Reports on all orphan CIs in the CMDB
D. Provides metrics on active CIs updated in the last 90 days

20.
A CMDB Administrator wants to improve data quality related to the CSDM. Which action
should the Administrator take to meet this goal?
A. Use the CSDM Data Foundations Dashboard
B. Start the ServiceNow Health Scan
C. Use the default configured CMDB Health Dashboard

21.
Configuration Management requires an accurate inventory of devices to be reflected in the
CMDB. Which are common use cases for using Agent Client Collector (ACC)? (Choose 2
options)
A. Devices in secure environments
B. Servers in the data center
C. Devices that intermittently connect to the network
D. Network devices in the DMZ

22.
A Configuration Manager needs to leverage a policy type to automate the creation and
assignment of tasks to validate the existence of CIs. Which policy type should be used to
accomplish this goal?
A. Certification
B. Retire
C. Attestation
D. Delete

23.
The following Reconciliation Rules were configured for ServiceNow, Altiris, and SCCM:
(Table shown with priorities: ServiceNow: 100, Altiris: 200, SCCM: 300)
Which are true? (Choose 2 options)
A. Data collected with a discovery source of ServiceNow can insert new records into the
Windows Server [cmdb_ci_win_server] table, but cannot update records created by Altiris or
SCCM.
B. Data collected with a discovery source of Altiris can update records inserted by SCCM into
the Windows Server [cmdb_ci_win_server] table.
C. Data collected with a discovery source of SCCM can be inserted as new records in the
Windows Server [cmdb_ci_win_server] table.
D. Data collected with a discovery source of SCCM can update any record in the Windows
Server [cmdb_ci_win_server] table because it has the highest priority number.

24.
Which type of CMDB Data Manager policy creates tasks that allow the assigned
individual to update fields on the CI record?
A. Compliance
B. Attestation
C. Certification
D. Audit

25.
A Configuration Manager is planning the implementation of the CMDB. Which is the
prescribed CSDM rollout order?
A. Foundation, Crawl, Walk, Run, Fly
B. Initial, Developing, Defined, Managed
C. Initiate, Plan, Execute, Deliver, Close
D. Architecture, Business, Technical, Governance

26.
The CMDB Administrator has set up two Dynamic Reconciliation Rules within the
ServiceNow Production Instance. The ‘Server’ class has a Dynamic Reconciliation Rule of
largest value for the RAM field. The ‘Windows Server’ class has a Dynamic Reconciliation
Rule of most reported for the RAM field. Given the above data in the Multisource CMDB,
which value would be added to the CMDB for RAM for a ‘Server’ CI?
A. 2.048 MB
B. 4.096 MB
C. 8.192 MB

27.
User endpoint devices are imported into the CMDB and populate the 'Assigned to'
[assigned_to] field on the Computer [cmdb_ci_computer] CI. The Asset team puts in a
request for the Configuration Analysts to populate the 'Assigned to' field on the related
Asset. What action does a Configuration Analyst take to achieve this in an automated way?
A. Use the Asset-CI Field Mapping module to create a new rule to replicate the 'Assigned to'
value between the asset and associated CI.
B. Configure a business rule on the computer table to use a script to populate the 'Assigned
to' field on the asset based on insert or update in the computer class 'Assigned to' field.
C. Hide the 'Assigned to' field on the asset record and create a new field that dot walks to
the related CI to get the 'Assigned to' value.

28.
A CMDB Administrator has built a number of Technology Management Service Offerings
(Technical Service Offerings) based on Dynamic CI Groups to better maintain group
alignment for the member CI. Which Groups are synced to CIs from the offering that has a
relationship to a Dynamic CI Group? (Choose 2 options)
A. Approval Group
B. Owned by Group
C. Support Group
D. Managed by Group

29.
n organization is changing data centers and needs to know the consequences of the
planned changes. How can Application Service mapping be used as part of Change
Management?
A. To understand the business impact of CIs
B. To identify which devices will go offline first
C. To understand the physical location of CIs

30.
A CMDB Administrator has been tasked with gathering information for a presentation to
leadership. The Administrator needs to provide Duplicate CI, Orphan CI and Stale CI metrics.
Which scorecard provides this information on the CMDB Health Dashboard?
A. Completeness
B. Compliance
C. Correctness

31.
Which is a purpose or requirement of CMDB Data Manager in ServiceNow?
A. Automates the archival and deletion of records based on retention policies.
B. Encrypts archived records for enhanced security.
C. Automates the enforcement of relationship rules between CIs in the CMDB.

Would you like me to provide explanations for any of these specific answers?

32.
An Asset Manager wants to ensure that Asset records and CI records are kept synchronized
automatically. How does the Manager do this? (Choose 2 options)
A. Ensure one-to-one physical mapping between Asset and CI
B. Ensure that the business rule to update Asset fields on change on the CI table is active
C. Ensure that scheduled jobs are run during off-business hours to ensure that sync happens
D. Ensure that the business rule to update CI fields on change on the asset table is active

33.
A CMDB Manager wants to improve data quality using the CMDB Health Dashboard. What
needs to happen to generate CMDB health scores?
A. Nothing, CMDB health scores are calculated by default
B. The plugin, CMDB health calculation, needs to be installed
C. The scheduled jobs for the CMDB Health Dashboard must be activated

34.
The CMDB Administrator group aims to display meaningful results on the CMDB Health
Dashboard Compliance Scorecard for server records that are not on the latest patch. What
must be configured to achieve this goal?
A. Stale, Orphan, Duplicate
B. Certification Policies, Data Filters, Scheduled Jobs
C. Technical Service Offerings, Dynamic CI Groups, CMDB Groups
D. Certification Filter, Certification Template, Audit

35.
36.
A CMDB Administrator is reviewing the health of the CMDB and notices a large percentage
of the Hardware CIs are missing serial numbers. The Administrator is concerned this may
cause duplicate CIs and would like to resolve the issue in a timely manner. What structured
guidelines provided by ServiceNow are available to troubleshoot and resolve the issue?
A. CMDB Health Dashboard Playbooks
B. CSDM Now Create Playbooks
C. CMDB Data Foundations Dashboard Playbooks
D. CSDM Data Foundations Dashboard Playbooks

37.
Configuration Management Process Owner is preparing solution options for presentation
to the technical governance board for ingesting custom CIs into the CMDB. The solution
needs to align with best practice, minimize the cost of future work (technical debt) and
ensure compliance with future upgrades. Which solutions accomplish this? (Choose 2
options)
A. Extending an existing CI class table to accommodate the custom CI class attributes
B. Installing or upgrading the 'CMDB CI Class Models' store application to find a suitable
existing CI class accommodating any new attributes
C. Repurposing a base CI class and rename attributes, as required
D. Extending an existing Asset class table to accommodate the custom CI class attributes

38.A CMDB Administrator is implementing a Vulnerability Response or Security Incident

Response and needs to ensure customers have enough context to estimate risk and set task
priorities. Which Get Well Playbook from the CSDM Data Foundations Dashboard helps with
this?
A. Locations without a Parent Location
B. Percentage of Custom Status Values for CI Life Cycle Stages
C. Application Services with Business Application Relationships
D. Named Product Models without Product Owners

39.
Where can a CMDB 360/Multisource CMDB Saved Query be viewed and created in the
CMDB Workspace?
A. Saved queries window on the Insights tab
B. Coverage window on the CMDB 360 tab
C. Saved queries window on the CMDB 360 tab
D. CMDB Query Builder

40.A Change Manager aims to streamline ITSM processes by automatically populating fields
on the Change form when a CI is selected. The Configuration Management team is working
to ensure that the Change Group field is populated for all managed CIs. As a result, which
base system field on the incident form will be automatically populated after selecting a CI?
A. Approval group
B. Assignment group
C. Managed by group
D. Change group

41.
The Apache Web Server Identification Rule is configured with the following Criterion
attributes:
Class
Configuration file
Version
Yesterday, an Apache Web Server CI was discovered as part of Service Mapping. Today, the
application owner upgraded Apache to a different version and reran discovery of the service.
What will happen in the CMDB?
A. A new Apache Web Server CI is created.
B. The Apache Web Server CI will be reclassified as a Web Server CI.
C. The existing Apache Web Server CI will be reconciled and its version will be updated.
D. A duplication error will occur.

42.
A Configuration Manager has configured multiple data sources which are all authorized to
the same class and the same set of attributes in the CMDB. What can the Configuration
Manager do to control which data source should be the authoritative source of truth for a
specific class and set of attributes?
A. Assign a run order to each data source in the identification rules
B. Configure data refresh rules with a specific time period
C. Assign a priority to each data source in the reconciliation rules
D. Manually run the data source updates in the correct order

43.
Configuration Management needs to ensure data quality for all CIs in the CMDB. What areas
of data quality for CIs are in the CMDB Health Dashboard? (Choose 2 options)
A. Upgraded CIs
B. Downgraded CIs
C. Stale CIs
D. Missing CIs
E. Duplicate CIs

44.
A development team is working on a project and an application will be deployed to many
servers. There will be several security requirements that must be adhered to follow
regulatory compliance because the application will be holding customer personal data (PII
and PCI). Where in the CSDM does the development team look to store the information that
will be used to satisfy the audits?
A. Technology Management Service Offerings (Technical Service Offerings) and Dynamic CI
Groups
B. Business Applications and Information Objects
C. Customer Service Offerings and Databases

45.****
The CMDB Configuration Management team has successfully developed a healthy and
trusted CMDB. They have integrated discovered infrastructure data, accurately referenced
non-discoverable data (such as change and support group information), and made the CMDB
service-aware using Service Mapping. Which field on a incident form is automatically
populated after a CI is selected that references an appropriate support group?
A. Managed By group
B. Assignment Group
C. Support Group
D. Approval Group
E. Change Group

46.
A CMDB Administrator wants to create a CMDB query to find all databases located in
Seattle that are connected to application services. They also want to include incidents
related to those databases. Which actions does the company take to build this query?
A. Add to the canvas the Incident table from the Non-CMDB Tables list
B. Set the relationship level to ‘Up to 2nd level relationships’
C. Add property columns to the application service node
D. Add a filter to the database node for location = Seattle

47.
The following Reconciliation Rules were configured for ServiceNow, Altiris, and SCCM:
(Table shown with priorities: ServiceNow: 100, Altiris: 200, SCCM: 300)
Which are true? (Choose 2 options)
A. Data collected with a discovery source of ServiceNow can insert new records into the
Windows Server [cmdb_ci_win_server] table, but cannot update records created by Altiris or
SCCM.
B. Data collected with a discovery source of Altiris can update records inserted by SCCM into
the Windows Server [cmdb_ci_win_server] table.
C. Data collected with a discovery source of SCCM can be inserted as new records in the
Windows Server [cmdb_ci_win_server] table.
D. Data collected with a discovery source of SCCM can update any record in the Windows
Server [cmdb_ci_win_server] table because it has the highest priority number.