INFOLINK UNIVERSITY COLLEGE DILLA CAMPUS
DEPARTMENT OF Marketing and Sales Management
COURSE OUTLINE : For Marketing and sales Management TVET Weekend 2ndyear Level IV semester
I
Department Marketing and sales Management
TVET-Program Marketing and sales Management Level IV
Module Titille:- Monitor Implementation Of Work Plan/Activity
Module Code: MODULE CODE: LSA MSM04 M12 0322
Nominal 50 Hours
Instructor Addis A. Qualification
Phone no: +251913961347 BA Degree in Business Management(Haramaya U)
MBA In Management(Dilla U.)
Email AddiAkki20@[Link]
Module : This module covers competence required to oversee and monitor the quality of work
Description: operations within an enterprise, monitor and improve workplace operations, planning
and organising workflow activities and maintaining workplace records to solve problems
and make decisions to create sustainable and productive work environment..
LEARNING At the end of the module the trainee should be able to:
OUTCOME LO1 Monitor and improve workplace operations
S LO2 Plan and organize workflow
LO3 Maintain workplace records
LO4 Solve problems and make decisions
(Weeks) COURSE CONTENTS
Unit One:- LO1 Monitoring and improving workplace operations
1.1 Monitoring work
1.2 Identifying quality problems and making adjustments
1.3 Changing procedures and systems
1.4 Consulting colleagues
Unit Two:- Planning and organizing workflow
2.1 Assessing current workload
2.2 Scheduling work
2.3 Delegating work
2.4 Time management
2.5 Assessing workflow and assisting colleagues
2.6 Providing input to management
Unit Three:- Maintaining workplace records
3.1 Completing and submitting workplace records
3.2 Delegating and monitoring completion of records
Unit Four: Solve problems and make decisions
4.1. Identifying and considering workplace problems
4.2. Assessing potential solutions
4.3. Encouraging team members
4.4. Taking Follow up action
Teaching and The appropriate teaching and learning methodology which facilitate the teaching and
learning methods learning process for this course includes
Lecture
Group discussion
Demonstration
Case study
Problem based learning.
Assessment/ Quize-10%, Presentation10% and Group Assignment-20%, Mid exam-20%, Attendance-
evaluation 10, and final exam-30%.
Written test
Interview
Oral Questioning
Observation
Demonstration
Note:- The above assessment will implement based on the instructor and University
college schedule.
Role of students To achieve the intended objectives the role of students is very important. The students
should actively participate in the lesson, conducting group discussion, working
assignment and so on. The student also expected attends each lesson of the course.
Reference books Principles of Marketing, Philip Kotler 14 Edition
Strategic Marketing Channel; Donald J. Bowers ox, M. 2nd edition