Name : Reliance Situmorang
Automate Service Request Workflow
Develop a workflow that automatically routes service requests to the appropriate assignment group
based on the request type and location. Implement approval processes and task creation.
Ada 5 workflow otomatis yang sudah saya buat.
1. Hospital Facilities Report Maintenance
This workflow handles the automation process when a user reports a general hospital facility
maintenance issue. The system retrieves data from catalog variables, creates a catalog task,
requests approval, and automatically creates a new record in the Service Request Hospital
Facilities Record table.
This is show the execution is completed.
2. Request a Repair facilities hospital
This is the most complex core workflow because it implements location-based assignment group
logic. If a report originates from a critical area such as Inpatient, Emergency, ICU, or Operating
Theater, the system will select a dedicated handling path with a high urgency level.
If it originates from Diagnostic Support, the system will route it to a different relevant team. Each
path has an approval process and automatic real-time email notification delivery.
This is show the execution is completed.
3. Improvement Suggestion Facilities Hospital
This workflow automates the submission of suggestions for hospital facility improvements.
The flow focuses on initial approval (Ask For Approval on Requested Item). If approved
(True), the system automatically updates the data record and creates a Service Request
ticket. If rejected (False), the system automatically sends a rejection email to the requester.
This is show the execution is completed.
4. sr to wo automate
This workflow automatically connects data. When a ticket in the Hospital Facilities Service
Request table is updated and its status changes to 'In Progress,' this workflow automatically
triggers the creation or update of a related data record in the Hospital Facilities Work Order
table, eliminating the need for manual input.
This is show the execution is completed.
5. automate wo to mt
This is the end of the backend automation flow. When a Work Order for a hospital facility is
created or updated with an 'Open' status, the system automatically triggers the creation of a
technical task in the Hospital Facility Maintenance Task table. The system also immediately
populates the Task Work Orders field, changes the maintenance status to 'Assigned', and
assigns the responsible technician (Assigned To).
This is show the execution is completed.