Job Description Form
June 2026 Intern, IP Operations
Date Position Title
The job responsibilities outlined in this document are not exhaustive and may evolve over time and be
reviewed according to business needs.
ROLE DESCRIPTION SUMMARY
The IP Operations Intern will be responsible for the proactive monitoring of SES’s global network, incident
ticket creation, 1st level troubleshooting, and service restoral on Optical and IP/MPLS networks in a 24X7
Network Operations Center. This individual will also be responsible for providing exceptional customer
experience by providing professional communications to our customers (internal & external) in a 24/7
global network environment.
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
Network Monitoring and Troubleshooting (Shared Responsibility): Continuously assess the
health, performance, and security of network systems using monitoring tools. Proactively
identify and resolve network issues to minimize downtime and optimize performance.
Incident and Escalation Support (Shared Responsibility): Respond promptly to complex
technical and hardware/software issues pertaining to the network. Document incidents,
troubleshooting steps, and resolutions in the ticketing system, and escalate significant alerts to
the appropriate teams as needed.
Customer Support (Shared Responsibility): Deliver exceptional support to internal and
external clients. Engage professionally to diagnose and resolve issues in accordance with
Incident Management Procedures, ensuring a positive customer experience.
Change Management (Shared Responsibility): Develop and manage change requests (CRs)
for network configurations, maintenance, and upgrades. Execute implementation to ensure
changes are executed effectively without disrupting network performance.
Collaboration and Escalation (Shared Responsibility): Collaborate with cross-functional
teams and vendor support to ensure timely escalation during outages or performance issues.
Work with other departments to resolve problems and enhance network capabilities.
COMPETENCIES
Network Routing & Switching knowledge: Understanding of routing (BGP, OSPF, ISIS,
MPLS) and switching protocols (VLAN, RSTP, MSTP, LACP, VRRP), with awareness of Cisco
and Juniper Networks platforms.
Team Collaboration: Fosters teamwork and collaboration by ensuring effective communication
with peers during shifts.
Cross-Team Collaboration: Strong communication and coordination skills enabling
collaboration with NOC teams, engineering groups, teleports, and vendors.
Adaptability & Problem-Solving: Ability to quickly adapt to changing environments and
resolve technical issues efficiently under pressure.
Page 1 of 2
Client-Focused Communication: Strong interpersonal skills with the ability to communicate
effectively across cultures, ensuring customer satisfaction and understanding throughout
interactions.
Organizational Skills & Documentation: Highly organized with meticulous attention to detail,
ensuring accurate documentation and prioritization of tasks in a dynamic, fast-paced
environment.
QUALIFICATIONS & EXPERIENCE
Required
Studying Bachelor’s degree in Telecommunications, Information Technology, or related field.
Good written and communication skills
Other Key requirements
CCNP, JNCIS, or equivalent certification.
Proficiency with Microsoft applications (Excel, Word, PowerPoint, Visio) and documentation tools.
Experience with scripting (Python, PowerShell) for tooling validation or data extraction.
SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an
Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment
without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national
origin, age, genetic information, protected veteran status, disability, or any other basis protected by local,
state, or federal law. In conformity with U.S. Government technology export regulations, including the
International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or
other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain
positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a “protected
individual” as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the
U.S. Department of State or U.S. Department of Commerce.
Page 2/2