Based on the exact checkmarks and structure provided in your uploaded table image

from the Federal Civil Service Commission, here is the step-by-step breakdown of the
15 Behavioral Competencies across the three employment levels (Technician,
Professional, and Leader), explaining what they mean in real-life workplace scenarios.
The Three Levels of Categorization
According to the checkmarks ($\checkmark$) in your table, the competencies
accumulate as your job level increases:
 🟢 Technician Level: Evaluated on 11 designated competencies. The focus is
on frontline action, baseline discipline, and day-to-day team coordination.
 🔵 Professional Level: Evaluated on 12 designated competencies (the same
11 baseline units + 1 exclusive professional accountability unit). The focus is
on independent data ownership and problem-solving.
 🔴 Leader Level: Evaluated on all 15 competencies (the previous 12 units + 3
high-level leadership units). The focus is on long-term strategy, managing
political/commercial networks, and empowering a workforce.
The 15 Competencies: Step-by-Step Breakdown
🟢 Part 1: Core Competencies (Applies to ALL 3 Levels)
These 11 units have checkmarks across all rows in your table. They represent the
foundational behavior expected of every civil servant, from junior assistant to executive
directors.
1. Teamwork (የቡድን ሥራ)
 Simple English: Working together toward a shared goal without friction.
 In Real Life: If your specific individual task is finished at 4:30 PM but your office
cubicle neighbors are stressed and drowning in paperwork to meet a massive
government deadline, you do not pack your bag and leave. You stay late to share
their workload so the team succeeds together.
2. Time Management (የጊዜ አጠቃቀም)
 Simple English: Structuring your day based on priorities.
 In Real Life: On a hectic Monday, you have to type field data, answer phone
inquiries, and print out technical manuals all at once. Instead of freezing or
panicking, you group the tasks by what is truly urgent, block out specific hours for
each, and systematically check them off.
3. Service Mindset (የአገልግሎት ዝግጁነት)
 Simple English: Treating citizens with empathy and high customer care.
 In Real Life: A local factory owner walks into your office completely confused
and frustrated about a government rule. You do not ignore them or treat them like
an annoying interruption. You pause your individual work, greet them politely,
and walk them step-by-step through the process until they understand.
4. Communication (ግንኙነት)
 Simple English: Speaking and writing clearly so people understand, and
listening actively.
 In Real Life: When explaining an technical system to an outside stakeholder,
you avoid using heavy, confusing legal words or engineering jargon. You use
plain language, and you listen to their concerns patiently without cutting them off
mid-sentence.
5. Diversity and Inclusion (ልዩነትን ማክበር)
 Simple English: Treating everyone equally, regardless of their background.
 In Real Life: In an office made up of people from different regions, cultures, or
language groups, you show absolute respect to everyone. During staff meetings,
you make sure that the quietest or most introverted coworker gets an equal
chance to speak up.
6. Continuous Learning (ቀጣይነት ያለው ትምህርት)
 Simple English: Proactively upgrading your personal skills.
 In Real Life: The ministry rolls out a brand-new computer database system that
completely replaces the old paper filing method. Instead of fighting the change or
complaining, you ask for the training guide, practice after hours, and master the
new technology.
7. Compliance and Discipline (ህግና ደንብ ማክበር)
 Simple English: Sticking strictly to workplace rules and hours.
 In Real Life: Even when your supervisor is away on an extended field trip and
nobody is actively watching you, you show up at your desk exactly on time,
process public files according to exact legal protocols, and never take extended
unauthorized breaks.
8. Problem Solving (ችግር መፍታት)
 Simple English: Resolving small, daily office hitches independently.
 In Real Life: If an office printer jams or a crucial data form is missing a
customer's phone number, you don't instantly run to your boss's office pleading
for help. You clear the paper jam yourself or call the client directly to get the
missing details.
9. Flexibility and Adaptability (ተለዋዋጭነት)
 Simple English: Adjusting calmly when plans or assignments pivot.
 In Real Life: You are in the middle of sorting through regional data when your
boss suddenly tells you to halt what you are doing and immediately travel on an
emergency field trip to support a struggling industrial site. You adjust your
mindset instantly and execute the new task without complaining.
10. Integrity and Honesty (ታማኝነት)
 Simple English: Doing the right thing, even when no one is looking.
 In Real Life: A wealthy private contractor offers you a cash tip, an expensive
dinner, or a personal favor to push their file to the very front of a long public
waiting line. You decline immediately, remind them that public service is free, and
process their application in the proper legal order.
11. Emotional Intelligence (ስሜትን መግታት)
 Simple English: Controlling your temper and emotions under heavy pressure.
 In Real Life: An upset citizen starts shouting or insulting you directly because the
government database is running slowly. Emotional intelligence means you do not
raise your voice, get offended, or snap back. You stay calm, let them vent, and
address their problem with a soft, professional tone.
🔵 Part 2: Professional Specialization Unit (Applies to Professionals and
Leaders)
In your table, this specific unit is checked for Professionals and Leaders, but left blank
for Technicians.
12. Fulfilling Responsibility / Value-Adding Work (ኃላፊነትን መወጣት)
 Simple English: Taking independent ownership of your research/projects and
ensuring they create real impact.
 In Real Life: As an independent professional (like an engineer or assistant
researcher), you manage complex data without close supervision. If you discover
a critical calculation error in a report you already submitted, you don't hide it or
hope no one notices. You take immediate ownership, flag it to your executive
boss, and say: "I made a mistake, and here is the corrected version." You also
ensure every hour you work adds value to the institution's growth.
🔴 Part 3: High-Level Leadership Units (Applies ONLY to Leader Level)
These final 3 competencies have checkmarks exclusively on the Leader line in your
table. They are meant for directors and top executives.
13. Strategic Thinking (ስልታዊ አስተሳሰብ)
 Simple English: Anticipating future risks and looking at the "Big Picture."
 In Real Life: A leader does not just look at today's minor office chores. They look
5 to 10 years into the future. They look at shifts in international trade, identify
potential local industrial risks before they happen, and design long-term policies
that help the entire nation become economically independent.
14. Stakeholder Leadership (የባለድርሻ አካላት አመራር)
 Simple English: Managing complex external relationships and balancing
conflicting demands.
 In Real Life: Imagine a massive infrastructure project where local community
members want free land, private corporate investors want to maximize profits,
and environmentalists want to protect the forests. A leader brings all three
conflicting groups into a single room, listens patiently, and skillfully guides them
to a peaceful, legal compromise.
15. Empowerment and Motivation (ሰራተኛን ማጠናከርና ማበረታታት)
 Simple English: Inspiring your workforce and delegating real authority.
 In Real Life: Instead of micromanaging your staff or tracking their every
movement, you give them a clear objective and trust them with the freedom to
execute it. When they succeed, you give them public praise. When they make an
honest mistake, you don't shout—you shield them and act as a professional
mentor to teach them how to improve.
ይህንን በምስሉ ላይ ያለውን ሰንጠረዥ (Table) መሠረት በማድረግ፣ 15 ቱን የስነ-ባህሪ ብቃቶች (Behavioral
Competencies) በሶስቱ የስራ ደረጃዎች (ቴክኒሻን፣ ባለሙያ፣ እና መሪ) እንዴት በግልጽ እንደተመደቡ ደረጃ
በደረጃ እና በዕለት ተዕለት የሥራ ሕይወት ምን ማለት እንደሆኑ በቀላል አማርኛ እንያቸው።
የሶስቱ ደረጃዎች ምድብ በሰንጠረዡ መሠረት (The Categorization)
በምስሉ ላይ ባለው ሰንጠረዥ መሠረት ምልክቶቹን (Checkmarks) ስናይ ምድቡ የሚከተለውን ይመስላል፦
 🟢 የቴክኒሻን ደረጃ (Technician Level): በሰንጠረዡ መሠረት 11 ብቃቶች ላይ ምልክት
ተደርጎባቸዋል። ዋና ትኩረታቸው የግል ዲሲፕሊን፣ የቡድን ሥራ እና ቀጥተኛ አገልግሎት ላይ ነው።
 🔵 የባለሙያ ደረጃ (Professional Level): የቴክኒሻኑን 11 ብቃቶች ጨምሮ፣ በተጨማሪ 1 ልዩ ብቃት
(በአጠቃላይ 12 ብቃቶች) ተመድቦለታል። ትኩረቱ ገለልተኛ የውሳኔ አሰጣጥ እና እሴት መፍጠር ላይ ነው።
 🔴 የመሪ ደረጃ (Leader Level): ሁሉንም ያለፉትን ብቃቶች አጠቃሎ፣ በተጨማሪ 3 ከፍተኛ የአመራር
ብቃቶች (በአጠቃላይ 15 ቱንም ብቃቶች) ያካትታል። ትኩረቱ ስትራቴጂ፣ ሰራተኛን ማብቃት እና ባለድርሻ
አካላትን መምራት ላይ ነው።
15 ቱ የስነ-ባህሪ ብቃቶች፡ ደረጃ በደረጃ ዝርዝር ማብራሪያ (Step-by-
Step Breakdown)
🟢 ክፍል 1፦ በሶስቱም ደረጃዎች ላይ የሚጠየቁ (ለቴክኒሻን፣ ለባለሙያ እና ለመሪ የሚሰሩ 11 ዱ
ብቃቶች)
እነዚህ 11 ብቃቶች በምስሉ ሰንጠረዥ ላይ በሶስቱም ረድፎች ላይ የቲክ ($\checkmark$) ምልክት የተደረገባቸው
መሰረታዊ የስራ ባህሪያት ናቸው፦
1. የቡድን ሥራ (Teamwork)
 በቀላል እንግሊዝኛ: Working together smoothly.
 በእውነተኛ ህይወት ምን ማለት ነው? የእርስዎ የግል ሥራ ቢጠናቅቅም፣ የቢሮ ጓደኞችዎ ሰነዶችን በሰዓቱ
ለማድረስ ሲጨነቁ "እኔ ስራዬን ጨርሻለሁ" ብለው ጥለው አይወጡም። አብረው አምሽተው የቡድኑን የጋራ ግብ
ያሳካሉ።
2. የጊዜ አጠቃቀም (Time Management)
 በቀላል እንግሊዝኛ: Planning your workday wisely.
 በእውነተኛ ህይወት ምን ማለት ነው? ጠዋት ቢሮ ሲገቡ ሪፖርት መጻፍ፣ ስልክ መመለስ እና ፋይል ማደራጀት
በአንድ ጊዜ ቢጠብቅዎት አይደናገጡም። የትኛው እንደሚቀድም ቅደም-ተከተል (Priority) አውጥተው፣ ጊዜዎን
ከፋፍለው ስራውን በጥራት ያጠናቅቃሉ።
3. የአገልግሎት ዝግጁነት (Service Mindset)
 በቀላል እንግሊዝኛ: Treating citizens with high care.
 በእውነተኛ ህይወት ምን ማለት ነው? አንድ ተገልጋይ ግራ ገብቶት ወደ እርስዎ ቢሮ ሲመጣ እንደ አሰልቺ ስራ
አያዩትም። ስራዎን ለአፍታ አቁመው፣ በትህትና ተቀብለው፣ የሚፈልገውን መረጃ እስኪረዳው ድረስ በግልጽ
ያስረዱታል።
4. ግንኙነት (Communication)
 በቀላል እንግሊዝኛ: Speaking and writing clearly.
 በእውነተኛ ህይወት ምን ማለት ነው? ሰዎችን ግራ የሚያጋቡ ከባድ የህግ ወይም የቴክኒክ ቃላትን ከመጠቀም
ይልቅ በቀላል የዕለት ተዕለት ቋንቋ ሀሳብዎን ያስረዳሉ። ሌላው ሰው ሲናገርም ሳይበልጡት በጥሞና
ያዳምጣሉ።
5. ልዩነትን ማክበር (Diversity and Inclusion)
 በቀላል እንግሊዝኛ: Respecting everyone equally.
 በእውነተኛ ህይወት ምን ማለት ነው? በተለያየ ባህል፣ ቋንቋ ወይም ክልላዊ ዳራ ከመጡ የሥራ ባልደረቦች ጋር
ያለምንም አድልዎ በእኩልነት ይሰራሉ። በስብሰባዎች ላይ በጣም አይናፋር የሆነው ሰራተኛ እንኳን ሀሳቡን
እንዲናገር እድል ይሰጣሉ።
6. ቀጣይነት ያለው ትምህርት (Continuous Learning)
 በቀላል እንግሊዝኛ: Improving your personal skills.
 በእውነተኛ ህይወት ምን ማለት ነው? መሥሪያ ቤትዎ አዲስ የኮምፒውተር አሰራር ወይም ቴክኖሎጂ ሲያስተዋውቅ
"እኔ በአሮጌው ነው የምቀጥለው" ብለው አይግደሩም። ይልቁንም መመሪያውን ጠይቀው አዲሱን አሰራር በትጋት
ይለምዳሉ።
7. ህግና ደንብ ማክበር (Compliance and Discipline)
 በቀላል እንግሊዝኛ: Following workplace rules strictly.
 በእውነተኛ ህይወት ምን ማለት ነው? ማንም ኃላፊ ወይም ተቆጣጣሪ በአቅራቢያዎ ባይኖርም እንኳን፣ በሰዓቱ
ስራ ገበታዎ ላይ ይገኛሉ፤ ተቋማዊ ህጎችን እና መመሪያዎችን ጠብቀው ስራዎን ያከናውናሉ።
8. ችግር መፍታት (Problem Solving)
 በቀላል እንግሊዝኛ: Fixing small challenges on your own.
  በእውነተኛ ህይወት ምን ማለት ነው? በስራ ላይ የኮምፒውተር ፕሪንተር ቢበላሽ ወይም አንድ ፎርም ቢጎድል፣
ወዲያውኑ ወደ ኃላፊዎ ሮጠው "እርዱኝ" አይሉም። መመሪያውን አይተው ፕሪንተሩን ራስዎ ለማስተካከል
ይሞክራሉ፣ ወይም ደንበኛውን ደውለው የጎደለውን መረጃ ያሟላሉ።
9. ተለዋዋጭነት (Flexibility and Adaptability)
 በቀላል እንግሊዝኛ: Staying calm when plans change.
 በእውነተኛ ህይወት ምን ማለት ነው? የያዙትን መደበኛ ስራ አቁመው፣ በአስቸኳይ ወደ ሌላ ድንገተኛ የመስክ
ስራ ወይም ስብሰባ እንዲሄዱ በኃላፊዎ ቢታዘዙ፣ ሳይበሳጩ ሁኔታውን ተቀብለው አዲሱን ስራ በደስታ
ያከናውናሉ።
10. ታማኝነት (Integrity and Honesty)
 በቀላል እንግሊዝኛ: Doing the right thing, always.
 በእውነተኛ ህይወት ምን ማለት ነው? አንድ ተገልጋይ ከረጅም ሰልፍ ቀድሞ እንዲስተናገድ የገንዘብ ጉቦ
ወይም ስጦታ ቢሰጥዎት፣ "አይሆንም፣ የመንግስት አገልግሎት በነፃ ነው" ብለው ስጦታውን ሳይቀበሉ ሰልፉን
አስከብረው ያስተናግዳሉ።
11. ስሜትን መግታት / ስሜታዊ ብልህነት (Emotional Intelligence)
 በቀላል እንግሊዝኛ: Keeping your temper controlled under pressure.
 በእውነተኛ ህይወት ምን ማለት ነው? አንድ ተገልጋይ ወይም የስራ ባልደረባ በሲስተም መዘግየት ተናዶ
እርስዎ ላይ መጮህ ቢጀምር፣ አብረው አይጮኹም ወይም አይቀየሙም። በተረጋጋ መንፈስ አዳምጠው፣ በለስላሳ
ድምፅ ጉዳዩን ወደ መፍትሄ ይወስዳሉ እራስዎን ይቆጣጠራሉ።
🔵 ክፍል 2፦ ለባለሙያ ደረጃ ብቻ የሚጨምረው 1 ልዩ ብቃት (Professional Level)
በሰንጠረዡ መሠረት አንድ ባለሙያ ከላይ ያሉትን 11 ብቃቶች ማሳየት አለበት፤ በተጨማሪ ግን ለቴክኒሻን የማይሰራ
ይህንን 12 ኛ ብቃት በብቸኝነት ማሟላት ይኖርበታል፦
12. ኃላፊነትን መወጣት እና እሴት የሚጨምር ሥራ (Fulfilling Responsibility / Value-Adding Work)
 በቀላል እንግሊዝኛ: Taking independent ownership and making real impact.
 በእውነተኛ ህይወት ምን ማለት ነው? እንደ ተመራማሪ ወይም መሐንዲስ፣ ስራዎን ያለ ማንም ክትትል በነጻነት
የመምራት ከፍተኛ ሃላፊነት አለብዎት። በሪፖርትዎ ላይ ቁጥር ከተሳሳተ ሌላ ሰው ላይ አያሳብቡም፤ ወዲያውኑ
ስህተቱን አምነው ራስዎ ያስተካክላሉ። እንዲሁም እያንዳንዱ የሰሩት ሰዓት ለተቋሙና ለሀገር እድገት
እውነተኛ ለውጥ (Value) የሚያመጣ መሆኑን ያረጋግጣሉ።
🔴 ክፍል 3፦ ለመሪ ደረጃ ብቻ የሚጨምሩ 3 ከፍተኛ ብቃቶች (Leader Level)
አንድ መሪ (ዳይሬክተር ወይም ዋና ዳይሬክተር) ያለፉትን 12 ብቃቶች በሙሉ ማሟላት አለበት። በተጨማሪ ግን
በሰንጠረዡ የመጨረሻ ረድፍ ላይ ብቻ ምልክት የተደረገባቸውን እነዚህን 3 የአመራር ብቃቶች መጨመር አለበት፦
13. ስልታዊ አስተሳሰብ (Strategic Thinking)
 በቀላል እንግሊዝኛ: Seeing the "Big Picture" of the future.
 በእውነተኛ ህይወት ምን ማለት ነው? መሪ ስለ ዛሬው ጥቃቅን የቢሮ ወረቀት ብቻ አያስብም። ከ 5 እና 10
ዓመት በኋላ ተቋሙ የት መድረስ እንዳለበት፣ ምን አይነት ስጋቶች ሊመጡ እንደሚችሉ አርቆ ያስባል። ዛሬ
የሚወሰኑ ውሳኔዎች በሀገር ደረጃ ምን አይነት የፖሊሲ ለውጥ እንደሚያመጡ ያገናዝባል።
14. የባለድርሻ አካላት አመራር (Stakeholder Leadership)
 በቀላል እንግሊዝኛ: Bringing arguing groups together to find a compromise.
 በእውነተኛ ህይወት ምን ማለት ነው? በአንድ ትልቅ የኢንዱስትሪ ፕሮጀክት ላይ ድሆች ዜጎች ስለ መሬት
ተከራከሩ፣ ባለሀብቶች ፋብሪካ መገንባት ፈለጉ፣ የአካባቢ ጥበቃ ባለሙያዎች ደግሞ ተቃወሙ እንበል። መሪው
እነዚህን ፍላጎታቸው የተጋጨ ወገኖች በሙሉ በአንድ ጠረጴዛ አሳምኖ በማስቀመጥ ፍትሃዊ እና ሰላማዊ
ስምምነት ላይ ያደርሳቸዋል።
15. ሰራተኛን ማጠናከርና ማበረታታት (Empowerment and Motivation)
 በቀላል እንግሊዝኛ: Trusting your team and mentoring them.
 በእውነተኛ ህይወት ምን ማለት ነው? የሰራተኞችዎን እያንዳንዱን ጥቃቅን እርምጃ እየተከታተሉ አያጨናንቁም
(Micromanage አያደርጉም)። ስልጣንና ሃላፊነት ይሰጧቸዋል። ሲሳኩ በይፋ ያመሰግናሉ፣ ሳያውቁ
ሲሳሳቱ ደግሞ ከመቆጣት ይልቅ እንደ ደጋፊ መምህር ሆነው ስህተታቸውን እንዲያርሙና ወደፊት መሪ እንዲሆኑ
ያግዟቸዋል።