Evaluation Tool

Post-Study System Usability Questionnaire

End-User

Name:____________________________________________Date: ______________

Direction: Please check your corresponding answer on the usability of the proposed system in
terms of system usefulness, information quality and interface quality using the scale below:
1 - Strongly Agree
2 - Agree
3 - Somewhat Agree
4 - Neither Agree nor Disagree
5 - Somewhat Disagree
6 - Disagree
7 - Strongly Disagree
Strongly Agree

Neither Agree
nor Disagree

Post-Study Usability Questionnaire

Somewhat

Somewhat
Disagree

Disagree

Disagree
Strongly
Criteria
Agree

agree

N/A
System Usefulness 1 2 3 4 5 6 7
1. Overall, I am satisfied with how        
easy it is to use this system
2. It was simple to use this system        
3. I was able to complete the tasks and        
scenarios quickly using this
system.
4. I felt comfortable using this system.        
5. It was easy to learn to use this        
system.
6. I believe I could become productive        
quickly using this system.
Information Quality
7. The system gave error messages        
that clearly told me how to fix the
problem.
 8. Whenever I made a mistake using        
the system, I could recover easily
and quickly.
9. The user (students) can make an        
appointment in the proposed
system.
10. The system check, view and cancel        
appointment for counseling.
11. The information was effective in        
helping me complete the tasks and
scenarios.
12. The Organization of information        
on the system screens was clear
Interface Quality
13. The interface of this system was        
pleasant
14. I liked using the interface of this        
system.
15. This system has all the functions        
and capabilities I expect it to have.
16. Overall, I am satisfied with this        
system

__________________________
Signature over Printed Name
 EVALUATION TOOL
Software Quality or ISO/EC 2050 Software Characteristics
Expert
Name:____________________________________________Date: ______________
General Instruction: Read the statement carefully. Please provide your honest responses to the
following statements.
5 - Excellent
4 - Very Good
3 - Average
2 - Fair
1 - Poor

Very Good
ISO/EC 2050 Software Characteristics
Excellent

Average

Poor
Fair
Functionality Suitability Characteristics 5 4 3 2 1
1. Functional completeness     
The degree to which the set of functions covers
all the specified tasks and user objectives
2. Functional correctness     
The degree to which a product or system provides
the correct results with the needed degree of
precision.
3. Functional appropriateness     
The degree to which the functions facilitate the
accomplishment of specified tasks and objective

Performance Efficiency Charcteristics

4. Time Behaviour     
The degree to which the response and processing
times and throughput rates of a product or system,
when performing its functions, meet requirements
5. Resource Utilization     
The degree to which the amounts and types of
resources used by a product or system, when
performing its functions, meet requirements.
 6. Capacity     
The degree to which the maximum limits of a
product or system parameter meet requirements.
Compatibility Characteristics
7. Co-existence     
The degree to which a product can perform its
required functions efficiently while sharing a
common environment and resources with other
products, without detrimental impact on any other
product
8. Interoperability     
The degree to which two or more systems,
products or components can exchange
information and use the information that has been
exchanged
Usability Characteristics
9. Appropriateness Recognizability     
The degree to which users can recognize whether
a product or system is appropriate for their needs
10. Learnability     
The degree to which a product or system can be
used by specified users to achieve specified goals
of learning to use the product or system with
effectiveness, efficiency, freedom from risk and
satisfaction in a specified context of use
11. Operability     
The degree to which a product or system has
attributes that make it easy to operate and
control.
12. User Error Protection     
The degree to which a system protects users
against making errors
13. User interface Aesthetics     
The organization of information on the system
screens was clear.
14. Accessibility     
The degree to which a product or system can be
used by people with the widest range of
characteristics and capabilities to achieve a
specified goal in a specified context of use
Reliability Characteristics
15. Maturity     
The degree to which a system, product or
component meets needs for reliability under
normal operation
 16. Availability     
The degree to which a system, product or
component is operational and accessible when
required for use
17. Fault tolerance     
The degree to which a system, product or
component operates as intended despite the
presence of hardware or software faults
18. Recoverability     
The degree to which, in the event of an
interruption or a failure, a product or system can
recover the data directly affected and reestablish
the desired state of the system
Security Characteristics
19. Confidentiality     
The degree to which a product or system ensures
that data are accessible only to those authorized
to have access
20. Integrity     
The degree to which a system, product or
component prevents unauthorized access to, or
modification of, computer programs or data
21. Non-repudiation     
The degree to which actions or events can be
proven to have taken place, so that the events or
actions cannot be repudiated later
22. Accountability
The degree to which the actions of an entity can
be traced uniquely to the entity
23. Authenticity     
The degree to which the identity of a subject or
resource can be proved to be the one claimed
Maintainability Characteristics
24. Modularity     
The degree to which a system or computer
program is composed of discrete components
such that a change to one component has
minimal impact on other components
25. Reusability     
The degree to which an asset can be used in
more than one system, or in building other assets
26. Analyzability     
The degree of effectiveness and efficiency with
which it is possible to assess the impact on a
product or system of an intended change to one
or more of its parts, or to diagnose a product for
 deficiencies or causes of failures, or to identify
parts to be modified.
27. Modifiability     
The degree to which a product or system can be
effectively and efficiently modified without
introducing defects or degrading existing product
quality.
28. Testability     
The degree of effectiveness and efficiency with
which test criteria can be established for 48 a
system, product or component and tests can be
performed to determine whether those criteria
have been met
Portability Characteristics
29. Adaptability     
The degree to which a product or system can
effectively and efficiently be adapted for
different or evolving hardware, software or other
operational or usage environments.
30. Installability     
The degree of effectiveness and efficiency with
which a product or system can be successfully
installed and/or uninstalled in a specified
environment
31. Replaceability     
The degree to which a product can replace
another specified software product for the same
purpose in the same environment

__________________________
Signature over Printed Name