Basic User’s Guide

MFC-J470DW

Version 0

UK/IRE/GEN
 If you need to contact Customer Service
Please complete the following information for future
reference:
Model Number: MFC-J470DW

Serial Number: 1
Date of Purchase:
Place of Purchase:
1 The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.

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[Link]

© 2013 Brother Industries, Ltd. All rights reserved.

User's Guides and where do I find them?
Which Guide? What's in it? Where is it?
Product Safety Guide Read this Guide first. Please read the Safety Printed / In the box
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.
Quick Setup Guide Follow the instructions for setting up your machine Printed / In the box
and installing the drivers and software for the
operating system and connection type you are
using.
Basic User’s Guide Learn the basic Fax, Copy and Scan operations and Printed / In the box 1
how to replace consumables. See troubleshooting
tips.
Advanced User’s Guide Learn more advanced operations: Fax, Copy, PDF file / CD-ROM
security features, printing reports and performing
routine maintenance.
Software and Network This Guide provides instructions for Scanning, HTML file/CD-ROM
User’s Guide Printing, PC-Fax and other operations that can be
performed by connecting your Brother machine to a
computer. You can also find useful information
about using the Brother ControlCenter utility, using
your machine in a network environment, and
frequently used terms.
Web Connect Guide This Guide provides useful information about PDF file / Brother
accessing Internet services from the Brother Solutions Center 2
machine, as well as downloading images, printing
data and uploading files directly to Internet services.
AirPrint Guide This Guide provides information for using AirPrint to PDF file / Brother
print from OS X v10.7.x, 10.8.x and your iPhone, Solutions Center 2
iPod touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.
Google Cloud Print This Guide provides details on how to use Google PDF file / Brother
Guide Cloud Print™ services for printing over the Internet. Solutions Center 2
Mobile Print/Scan Guide This Guide provides useful information about PDF file / Brother
for Brother iPrint&Scan printing from your mobile device and scanning from Solutions Center 2
your Brother machine to your mobile device when
connected to a Wi-Fi network.

1
This may differ depending on your country.
2
Visit us at [Link]

i
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing Brother Utilities (Windows® 8) .............................................................1
Accessing the Advanced User’s Guide and Software and
Network User’s Guide.........................................................................................2
Viewing User’s Guides ....................................................................................2
How to access Guides for Advanced Features......................................................4
Accessing Brother Support (Windows®) ................................................................4
Accessing Brother Support (Macintosh) ................................................................5
Control panel overview ..........................................................................................6
LCD screen indications....................................................................................8
Basic Operations .............................................................................................8
Volume Settings.....................................................................................................9
Ring Volume ....................................................................................................9
Beeper Volume..............................................................................................10
Speaker Volume ............................................................................................10
LCD display .........................................................................................................10
Setting the backlight brightness.....................................................................10

2 Loading paper 11
Loading paper and other print media...................................................................11
Loading envelopes ........................................................................................13
Unprintable area ............................................................................................16
Paper settings......................................................................................................17
Paper Type ....................................................................................................17
Paper Size .....................................................................................................17
Acceptable paper and other print media..............................................................18
Recommended print media ...........................................................................18
Handling and using print media .....................................................................18
Choosing the right print media.......................................................................20

3 Loading documents 21
How to load documents .......................................................................................21
Using the ADF ...............................................................................................21
Using the scanner glass ................................................................................22
Unscannable area .........................................................................................23

ii
4 Sending a fax 24
How to send a fax ................................................................................................ 24
Stop faxing..................................................................................................... 25
Setting scanner glass size for faxing ............................................................. 25
Colour fax transmission .................................................................................25
Cancelling a fax in progress ..........................................................................26
Transmission Verification Report...................................................................26

5 Receiving a fax 27
Receive Modes ....................................................................................................27
Choose the Receive Mode .................................................................................. 27
Using Receive Modes..........................................................................................29
Fax Only ........................................................................................................29
Fax/Tel...........................................................................................................29
Manual...........................................................................................................29
External TAD .................................................................................................29
Receive Mode settings ........................................................................................30
Ring Delay ..................................................................................................... 30
F/T Ring Time (Fax/Tel mode only)............................................................... 30
Fax Detect ..................................................................................................... 31

6 Telephone and external devices 32

Voice operations .................................................................................................. 32
Fax/Tel mode.................................................................................................32
Caller ID (U.K. and Ireland only).................................................................... 32
Telephone services.............................................................................................. 33
Setting the Telephone Line Type...................................................................33
Voice over Internet Protocol (VoIP) ............................................................... 34
Connecting an external TAD (telephone answering device)................................35
Connection settings ....................................................................................... 36
Recording an outgoing message (OGM) on an external TAD .......................36
Multi-line connections (PBX) ......................................................................... 36
External and extension telephones...................................................................... 37
Connecting an external or extension telephone ............................................37
Operation from external and extension telephones .......................................37
Using extension telephones (U.K. only) ........................................................ 38
Using remote codes....................................................................................... 39

iii
 7 Dialling and storing numbers 40
How to dial ...........................................................................................................40
Manual dialling...............................................................................................40
Speed Dialling ...............................................................................................40
Fax Redial .....................................................................................................41
Additional Dialling Operations..............................................................................41
Outgoing Call history .....................................................................................41
Caller ID history .............................................................................................42
Storing numbers ..................................................................................................43
Storing a pause .............................................................................................43
Storing Speed Dial numbers..........................................................................43
Changing or deleting Speed Dial names or numbers....................................44

8 Making copies 45
How to copy .........................................................................................................45
Stop copying..................................................................................................45
Copy options........................................................................................................46
Paper Type ....................................................................................................46
Paper Size .....................................................................................................46

9 How to print from a computer 47

Printing a document.............................................................................................47

10 How to scan to a computer 48

Before scanning...................................................................................................48
Scanning a document as a PDF file using ControlCenter4 (Windows®) .............49
How to change the machine’s SCAN mode settings for PDF scanning ..............52
How to scan a document as a PDF file using the control panel ....................54

A Routine maintenance 55
Replacing the ink cartridges ................................................................................55
Cleaning and checking the machine ....................................................................58
Cleaning the scanner glass ...........................................................................58
Cleaning the print head .................................................................................59
Checking the print quality ..............................................................................59
Checking the print alignment .........................................................................60
Setting the date and time.....................................................................................61

iv
B Troubleshooting 62
Identifying your problem ......................................................................................62
Error and maintenance messages....................................................................... 64
Error animations ............................................................................................ 72
Transferring your faxes or Fax Journal report ............................................... 72
Document jam .............................................................................................. 73
Printer jam or paper jam ................................................................................ 75
If you are having difficulty with your machine ...................................................... 81
Dial Tone detection........................................................................................92
Telephone line interference / VoIP ................................................................ 92
Machine Information ............................................................................................ 93
Checking the serial number........................................................................... 93
Checking the firmware version ...................................................................... 93
Reset functions.............................................................................................. 93
How to reset the machine.............................................................................. 94

C Settings and features tables 95

Using the Settings tables ..................................................................................... 95
Menu table ...........................................................................................................96
Entering Text ..................................................................................................... 115
Inserting spaces ......................................................................................... 115
Making corrections ......................................................................................115
Repeating letters ......................................................................................... 115
Special characters and symbols.................................................................. 116

D Specifications 117
General .............................................................................................................. 117
Print media.........................................................................................................119
Fax..................................................................................................................... 120
Copy ..................................................................................................................121
Scanner .............................................................................................................122
Printer ................................................................................................................123
Interfaces ...........................................................................................................124
Network.............................................................................................................. 125
Computer requirements ..................................................................................... 126
Consumable items .............................................................................................127

E Index 128

v
Table of Contents
(Advanced User’s Guide)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.

1 General setup A Routine maintenance

Memory Storage Cleaning and checking the machine
Automatic Daylight Saving Time Packing and shipping the machine
(MFC models)
Sleep Mode B Glossary
Auto Power Off (DCP model)
LCD
Mode Timer (MFC models) C Index

2 Security features
(MFC models)
TX Lock

3 Sending a fax (MFC models)

Additional sending options
Additional sending operations

4 Receiving a fax
(MFC models)
Memory Receive (Monochrome only)
Additional receiving operations

5 Dialling and storing numbers

(MFC models)
Voice operations
Additional dialling operations
Additional ways to store numbers

6 Printing reports
Fax reports (MFC models)
Reports

7 Making copies
Copy options

vi
 1 General information 1

1
Using the NOTE
documentation 1 Notes tell you how to respond to a situation
that may arise or give tips about how the
Thank you for buying a Brother machine! operation works with other features.
Reading the documentation will help you Electrical Hazard icons alert you to
make the most of your machine. possible electrical shocks.

Symbols and conventions

used in the documentation Accessing Brother
Utilities (Windows® 8)
1

The following symbols and conventions are

used throughout the documentation. If you are using a PC or tablet running
Windows® 8, you can make your selections
Bold Bold typeface identifies either by tapping the screen or by clicking
specific buttons on the with your mouse.
machine’s control panel, or on
After the printer driver is installed,
the computer screen.
Italics Italicized typeface (Brother Utilities) appears on both the
emphasizes an important
Start screen and the desktop.
point or refers you to a related
topic. a Tap or click Brother Utilities either on
Courier Text in the Courier New font the Start screen or the desktop.
New identifies messages on the
LCD of the machine.

WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.

CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.

1
 Chapter 1

b Select your machine. Viewing User’s Guides 1

(Windows®) 1

(Windows® XP/Windows Vista®/Windows® 7/

Windows Server® 2003/Windows Server®
2008/Windows Server® 2008 R2)
To view the documentation, from
(Start), All Programs, select Brother,
MFC-XXXX (where XXXX is your model
name) from the programs list, and then
choose User’s Guides.
(Windows® 8/Windows Server® 2012)

Click (Brother Utilities), and then click

c Choose the function you want to use. the drop-down list and select your model
name (if not already selected). Click Support
in the left navigation bar, and then click
Accessing the User’s Guides.
If you have not installed the software, you can
Advanced User’s find the documentation on the CD-ROM by
Guide and Software following the instructions:

and Network User’s a Turn on your PC. Insert the Brother

CD-ROM into your CD-ROM drive.
Guide 1

NOTE
This Basic User’s Guide does not contain all If the Brother screen does not appear, go
the information about the machine, such as to Computer or My Computer. (For
how to use the advanced Fax, Copy, Printer, Windows® 8 and Windows Server® 2012:
Scanner, PC-Fax, and Network features.
When you are ready to learn detailed Click (File Explorer) on the
information about these operations, you can
taskbar, and then go to Computer.)
read the Advanced User’s Guide and
Double-click the CD-ROM icon, and then
Software and Network User’s Guide in
double-click [Link].
HTML format that are on the CD-ROM.

b If the model name screen appears, click

your model name.

2
 General information

c If the language screen appears, click How to find Scanning instructions 1

your language. The CD-ROM

There are several ways you can scan
Top Menu will appear. 1
documents. You can find the instructions as
follows:
Software and Network User’s Guide
 Scan
 ControlCenter
Nuance™ PaperPort™ 12SE
How-to-Guides
(Windows®)
 The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
d Click User’s Guides. the Help section in the PaperPort™ 12SE
application.
e Click PDF/HTML documents. If the
Presto! PageManager User’s Guide
country screen appears, choose your
country. After the list of User’s Guides (Macintosh)
appears, choose the guide you want to
NOTE
read.
Presto! PageManager must be
downloaded and installed before use. For
(Macintosh) 1
more information, see Accessing Brother
Support (Macintosh) on page 5.
a Turn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.  The complete Presto! PageManager
User’s Guide can be viewed from the Help
section in the Presto! PageManager
application.

How to find Network setup

instructions 1

Your machine can be connected to a wireless

network.
 Basic setup instructions
(See Quick Setup Guide.)
 The wireless access point or router
supports Wi-Fi Protected Setup™ or
b Double-click the User’s Guides icon.
AOSS™
c Select your model and language if (See Quick Setup Guide.)
needed.  More information about network setup
(See Software and Network User’s
d Click User’s Guides. If the country Guide.)
screen appears, choose your country.

e After the list of User’s Guides appears,

choose the Guide you want to read.

3
 Chapter 1

How to access Guides Accessing Brother

for Advanced Features 1 Support (Windows®) 1

You can view and download these Guides You can find all the contacts you will need,
from the Brother Solutions Center at: such as web support (Brother Solutions
[Link] Center) on the CD-ROM.
Click Manuals on your model’s page to  Click Brother Support on the Top Menu.
download the documentation. The following screen will appear:

Web Connect Guide 1

This Guide provides useful information about

accessing Internet services from the Brother
machine, as well as downloading images,
printing data and uploading files directly to
Internet services.

AirPrint Guide 1

This Guide provides information for using

AirPrint to print from OS X v10.7.x, 10.8.x and
your iPhone, iPod touch, iPad, or other iOS  To access our website
device to your Brother machine without ([Link] click
installing a printer driver. Brother Home Page.
 For the latest news and product support
Google Cloud Print Guide 1 information
([Link] click
This Guide provides details on how to use
Brother Solutions Center.
Google Cloud Print™ services for printing
over the Internet.  To visit our website for original Brother
Supplies
Mobile Print/Scan Guide for Brother ([Link]
click Supplies Information.
iPrint&Scan 1

 To access the Brother CreativeCenter

This Guide provides useful information about
([Link]
printing from your mobile device and
for FREE photo projects and printable
scanning from your Brother machine to your
downloads, click
mobile device when connected to a Wi-Fi
Brother CreativeCenter.
network.
 To return to the top menu, click Back or if
you have finished, click Exit.

4
 General information

Accessing Brother
Support (Macintosh) 1
1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.
 Double-click the Brother Support icon.
The following screen will appear:

 To download and install Presto!

PageManager, click
Presto! PageManager.
 To access the Brother Web Connect
page, click Brother Web Connect.
 To register your machine from the Brother
Product Registration Page
([Link]
click On-Line Registration.
 For the latest news and product support
information
([Link] click
Brother Solutions Center.
 To visit our website for original Brother
Supplies
([Link] click
Supplies Information.

5
 Chapter 1

Control panel overview 1

1 2 8

1 LCD (Liquid Crystal Display)  Tel/R

Displays messages on the screen to help you This key is used to have a telephone
set up and use your machine. conversation after picking up the external
2 Mode keys: handset during the F/T Ring (fast
double-ring).
 FAX Also, when connected to a PBX, you can
Lets you access the Fax mode. use this key to gain access to an outside
line or to transfer a call to another
 SCAN
extension.
Lets you access the Scan mode.
4 Start keys:
 COPY
 Mono Start
Lets you access the Copy mode.
Lets you start sending faxes or making
 WEB copies in monochrome. Also lets you start a
Lets you connect the Brother machine to an scanning operation (in colour or mono
Internet service. depending on the scan setting in the
For more information, see Web Connect ControlCenter software).
Guide.  Colour Start
3 Telephone keys: Lets you start sending faxes or making
 Redial/Pause copies in full colour. Also lets you start a
Redials the last 30 numbers called. It also scanning operation (in colour or mono,
inserts a pause when dialling. depending on the scan setting in the
ControlCenter software).

6
 General information

1
7 6 5

3 4
8 Menu keys:
5 Power On/Off
 d c
Press to turn on the machine. While the machine is idle, you can press
these keys to adjust the ring volume.
Press and hold down to turn off the 
machine. The LCD will show Shutting Down Lets you store, look up, and dial numbers
and will stay on for a few seconds before that are in the memory.
turning off.  d or c
If you have connected an external telephone or Press d or c to move the selected area left
TAD, it is always available. or right on the LCD.
 a or b
If you turn off the machine using , it will still
Press a or b to scroll through the menus
periodically clean the print head to maintain and options.
print quality. To prolong the life of the print
 Menu
head, provide better ink efficiency and maintain
print quality, you should keep your machine Access the main menu.
connected to the power at all times.  Clear
Press to delete characters or to go back to
6 Stop/Exit the previous menu level.
Stops an operation or exits the menu.  OK
7 Dial Pad Lets you choose a setting.
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.

7
 Chapter 1

LCD screen indications 1 Basic Operations 1

The LCD shows the machine’s status when The following steps show how to change a
the machine is idle. setting in the machine. In this example, the
Receive Mode setting is changed from
4 1 Fax Only to Fax/Tel.

a Press Menu.

b Press a or b to choose Fax.

2 3
Press OK.
1 Wireless Status
A four-level indicator on the Ready mode c Press a or b to choose
screen shows the current wireless signal Setup Receive.
strength if you are using a wireless connection.

0 Max
2 Receive Mode
See the current Receive Mode:
 Fax (Fax Only)
 F/T (Fax/Tel) Press OK.
 TAD (External TAD)
 Mnl (Manual) d Press a or b to choose Receive Mode.
3 Ink
See the remaining ink volume.
When the ink cartridge is near the end of life or
having a problem, the error icon is displayed on
the colour ink. For more information,
see Advanced User’s Guide: Checking the ink
volume.
4 Faxes in memory
You can see how many received faxes are in Press OK.
the memory.

8
 General information

e Press a or b to choose Fax/Tel.

Volume Settings 1

1
Ring Volume 1

You can choose from a range of ring volume

levels, from High to Off.
While the machine is idle, press d or c
to adjust the volume level. The LCD shows
Press OK.
the current setting, and each key press will
You can see the current setting on the
change the volume to the next level. The
LCD:
machine will keep the new setting until you
change it.
You can also change the volume through the
menu, by following the instructions:

Setting the Ring Volume 1

a Press Menu.
NOTE b Press a or b to choose
Press Clear if you want to go back to the General Setup.
previous level. Press OK.

f Press Stop/Exit. c Press a or b to choose Volume.

Press OK.

d Press a or b to choose Ring.

Press OK.

e Press a or b to choose Low, Med, High

or Off.
Press OK.

f Press Stop/Exit.

9
 Chapter 1

Beeper Volume 1
LCD display 1

When the beeper is on, the machine will

make a sound when you press a key, or if you Setting the backlight
make a mistake, or after you send or receive brightness 1

a fax.
You can choose from a range of sound If you are having difficulty reading the LCD,
volume levels. try changing the brightness setting.

a Press Menu. a Press Menu.

b Press a or b to choose b Press a or b to choose

General Setup. General Setup.
Press OK. Press OK.

c Press a or b to choose Volume. c Press a or b to choose LCD Settings.

Press OK. Press OK.

d Press a or b to choose Beeper. d Press a or b to choose Backlight.

Press OK. Press OK.

e Press a or b to choose Low, Med, High e Press a or b to choose Light, Med or

or Off. Dark.
Press OK. Press OK.

f Press Stop/Exit. f Press Stop/Exit.

Speaker Volume 1

You can choose from a range of speaker

volume levels.

a Press Menu.

b Press a or b to choose
General Setup.
Press OK.

c Press a or b to choose Volume.

Press OK.

d Press a or b to choose Speaker.

Press OK.

e Press a or b to choose Low, Med, High

or Off.
Press OK.

f Press Stop/Exit.

10
 2 Loading paper 2

Loading paper and b Lift the output paper tray cover (1).

other print media 2

2
Load only one size of paper and one type of 1
paper in the paper tray at any time.
(For more information about paper size,
weight and thickness, see Choosing the right
print media on page 20.)

a Pull the paper tray completely out of the

machine.

c Gently press and slide the paper width

guides (1) and then the paper length
guide (2) to fit the paper size.
Make sure that the triangular marks (3)
on the paper width guides (1) and paper
NOTE length guide (2) line up with the marks
• If the paper support flap (1) is open, close for the paper size you are using.
it, and then close the paper support (2).

1
3

• When you load a different paper size in

the tray, you will need to change the 2
Paper Size setting in the menu of the
machine at the same time.
(See Paper Size on page 17.) 3

11
 Chapter 2

d Fan the stack of paper well to avoid

NOTE
paper jams and misfeeds.
If you want to add paper before the tray is
empty, remove the paper from the tray
and combine it with the paper you are
adding. Always fan the stack of paper well
before loading it in the tray. If you add
paper without fanning the stack, the
machine may feed multiple pages.

f Gently adjust the paper width guides (1)

to fit the paper.
Make sure the paper width guides lightly
touch the sides of the paper.
NOTE
Always make sure that the paper is not
curled or wrinkled. 1

e Gently put the paper into the paper tray

print side down and top edge in first.
Check that the paper is flat in the tray.

g Close the output paper tray cover.

IMPORTANT
Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.

12
 Loading paper

h Slowly push the paper tray completely Loading envelopes 2

into the machine.

About envelopes 2

 Use envelopes that weigh between 80 to

2
95 g/m2.
 Some envelopes need margin settings to
be set in the application. Make sure you
do a test print first before printing multiple
envelopes.

IMPORTANT
i While holding the paper tray in place, DO NOT use the following types of
pull out the paper support (1) until it envelopes, as they will not feed correctly:
locks into place, and then unfold the
• That are of a baggy construction.
paper support flap (2).
• That have windows.
• That are embossed (have raised
writing on them).
2 • That have clasps or staples.
• That are pre-printed on the inside.

1 Glue Double flaps

Occasionally you may experience paper

feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.

13
 Chapter 2

Loading envelopes 2 b Put envelopes in the paper tray with the

address side down. If the envelope flaps
a Before loading, press the corners and are on the long edge, load the
sides of envelopes to make them as flat envelopes in the tray with the flap on the
as possible. left, as shown in the illustration. Gently
press and slide the paper width
IMPORTANT guides (1) and paper length guide (2) to
If envelopes are “double-feeding”, put one fit the size of the envelopes.
envelope in the paper tray at a time.

14
 Loading paper

If you have problems printing on

envelopes with the flap on the short edge,
try the following: 2

a Open the envelope flap.

b Put the envelope into the paper tray with

2
the address side down and the flap
positioned as shown in the illustration.

c Select Reverse Print (Windows®) or

Reverse page orientation (Macintosh)
in the printer driver’s dialog box, and
then adjust the size and margin in your
application.
(See Software and Network User’s
Guide.)

15
 Chapter 2

Unprintable area 2

The printable area depends on the settings in the application you are using. The figures show the
unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas
of cut-sheet paper when the Borderless print feature is available and turned on.
(See Software and Network User’s Guide.)

Cut-Sheet Paper Envelopes

1 1

2 4
2 4

3
3

Top (1) Left (2) Bottom (3) Right (4)

Cut-Sheet 3 mm 3 mm 3 mm 3 mm
Envelopes 22 mm 3 mm 22 mm 3 mm

NOTE
The Borderless print feature is not available for envelopes and 2-sided printing.

16
 Loading paper

Paper settings 2
Paper Size 2

You can use the following sizes of paper for

Paper Type 2
copies: A4, A5, Photo (10  15 cm) and
Letter. You can use the following sizes of
To get the best print quality, set the machine paper for printing faxes: A4 and Letter. When 2
for the type of paper you are using. you change the size of paper you load in the
machine, you will need to change the
a Press Menu. Paper Size setting at the same time so
your machine can fit an incoming fax on the
b Press a or b to choose page.
General Setup.
Press OK. a Press Menu.
c Press a or b to choose Paper Type. b Press a or b to choose
Press OK. General Setup.
Press OK.
d Press a or b to choose Plain Paper,
Inkjet Paper, Brother BP71, c Press a or b to choose Paper Size.
Other Glossy or Transparency. Press OK.
Press OK.
d Press a or b to choose A4, A5, 10x15cm
e Press Stop/Exit. or Letter.
Press OK.
NOTE
The machine ejects paper with the printed e Press Stop/Exit.
surface face up onto the paper tray at the
front of the machine. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.

17
 Chapter 2

Acceptable paper and Recommended print media 2

other print media 2

To get the best print quality, we suggest using
the Brother paper listed in the table.
The print quality can be affected by the type
If Brother paper is not available in your
of paper you use in the machine.
country, we recommend testing various
To get the best print quality for the settings papers before purchasing large quantities.
you have chosen, always set the Paper Type
We recommend using 3M Transparency Film
to match the type of paper that is loaded in
when you print on transparencies.
the tray.
You can use plain paper, inkjet paper (coated Brother paper
paper), glossy paper, transparencies and
envelopes. Paper Type Item
A4 Plain BP60PA
We recommend testing various paper types
before buying large quantities. A4 Glossy Photo BP71GA4

For best results, use Brother paper. A4 Inkjet (Matte) BP60MA

10  15 cm Glossy BP71GP
 When you print on inkjet paper (coated
Photo
paper), transparencies and glossy paper,
be sure to choose the correct print media
in the Basic tab of the printer driver or in Handling and using print
the Paper Type setting of the machine’s
menu.
media 2

(See Paper Type on page 17.)  Store paper in its original packaging and
 When you print on Brother Photo paper, keep it sealed. Keep the paper flat and
load one extra sheet of the same photo away from moisture, direct sunlight and
paper in the paper tray. An extra sheet has heat.
been included in the paper package for  Avoid touching the shiny (coated) side of
this purpose. the photo paper. Load photo paper with
 When using transparencies or photo the shiny side facing down.
paper, remove each sheet at once to  Avoid touching either side of the
prevent smudging or paper jams. transparency paper because they absorb
 Avoid touching the printed surface of the water and perspiration easily, and this
paper immediately after printing; the may cause decreased output quality.
surface may not be completely dry and Transparencies designed for laser
may stain your fingers. printers/copiers may stain your next
document. Use only transparencies
recommended for inkjet printing.

18
 Loading paper

IMPORTANT
DO NOT use the following kinds of paper:
• Damaged, curled, wrinkled, or
irregularly shaped paper
2

1 2 mm or greater curl may cause jams

to occur.
• Extremely shiny or highly textured
paper
• Paper that cannot be arranged
uniformly when stacked
• Short grain paper

Paper capacity of the output paper

tray cover 2

Up to 50 sheets of 80 g/m2 A4 paper.

 Transparencies and photo paper must be
picked up from the output paper tray cover
one page at a time to avoid smudging.

19
 Chapter 2

Choosing the right print media 2

Paper type and size for each operation 2

Paper Type Paper Size Usage

Fax Copy Printer
Cut-Sheet A4 210  297 mm (8.3  11.7 in.) Yes Yes Yes
Letter 215.9  279.4 mm (8 1/2  11 in.) Yes Yes Yes
Executive 184  267 mm (7 1/4  10 1/2 in.) – – Yes
A5 148  210 mm (5.8  8.3 in.) – Yes Yes
A6 105  148 mm (4.1  5.8 in.) – – Yes
Cards Photo 10  15 cm (4  6 in.) – Yes Yes
Photo 2L 13  18 cm (5  7 in.) – – Yes
Index Card 127  203 mm (5  8 in.) – – Yes
Envelopes C5 Envelope 162  229 mm (6.4  9 in.) – – Yes
DL Envelope 110  220 mm (4.3  8.7 in.) – – Yes
Com-10 105  241 mm (4 1/8  9 1/2 in.) – – Yes
Monarch 98  191 mm (3 7/8  7 1/2 in.) – – Yes
Transparencies A4 210  297 mm (8.3  11.7 in.) – Yes Yes
Letter 215.9  279.4 mm (8 1/2  11 in.) – Yes Yes
A5 148  210 mm (5.8  8.3 in.) – Yes Yes

Paper weight, thickness and capacity 2

Paper Type Weight Thickness No. of

sheets
Cut Sheet Plain Paper 64 to 120 g/m2 0.08 to 0.15 mm 100 1
Inkjet Paper 64 to 200 g/m2 0.08 to 0.25 mm 20
Glossy Paper Up to 220 g/m2 Up to 0.25 mm 20 2
Cards Photo Card Up to 220 g/m2 Up to 0.25 mm 20 2
Index Card Up to 120 g/m2 Up to 0.15 mm 30
Envelopes 80 to 95 g/m2 Up to 0.52 mm 10
Transparencies – – 10
1 Up to 100 sheets of 80 g/m2 paper.
2
BP71 (260 g/m2) paper is especially designed for Brother inkjet machines.

20
 3 Loading documents 3

How to load a Unfold the ADF Document Support (1).

documents 3 1
You can send a fax, make copies, or scan
from the ADF (automatic document feeder) 3
and from the scanner glass.

Using the ADF 3

The ADF can hold up to 20 pages and feeds

each sheet individually. Use paper that is
within the sizes and weights shown in the
table. Always fan the edges of the pages
before placing them in the ADF.
b Fan the pages well.
Document Sizes and Weights 3
c Adjust the paper guides (1) to fit the
width of your documents.
Length: 148 to 355.6 mm
Width: 148 to 215.9 mm
Weight: 64 to 90 g/m2

How to load documents 3

1

IMPORTANT
• DO NOT pull on the document while it is
feeding.
• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paper
clipped, glued or taped.
• DO NOT use cardboard, newspaper or
fabric.

Make sure documents written with ink or d Place your documents face down, top
modified with correction fluid are completely edge first in the ADF underneath the
dry. guides until you feel them touch the feed
rollers.
The screen will display ADF Ready.

IMPORTANT
DO NOT leave thick documents on the
scanner glass. If you do this, the ADF may
jam.

21
 Chapter 3

e After using the ADF, close the ADF b Using the document guidelines on the
Document Support. Push down on the left and top, place the document
upper-left portion of the ADF Document face down in the upper left corner of the
Support to close it completely. scanner glass.

Using the scanner glass 3

You can use the scanner glass to fax, copy or

scan single pages or pages of a book. 1 document cover

Document Sizes Supported 3

Length: Up to 297 mm
Width: Up to 215.9 mm
Weight: Up to 2 kg

How to load documents 3

NOTE
To use the scanner glass, the ADF must
be empty.

a Lift the document cover.

c Close the document cover.

IMPORTANT
If you are scanning a book or thick
document, DO NOT slam the cover down
or press on it.

22
 Loading documents

Unscannable area 3

The scannable area depends on the settings

in the application you are using. The figures
show the unscannable areas.

2 4

Usage Document Top (1) Left (2)

Size
Bottom (3) Right (4)
Fax A4 3 mm 3 mm 1
Letter 4 mm
Legal
Copy All paper 3 mm 3 mm
Scan sizes 1 mm 1 mm
1
The unscannable area is 1 mm when you use the
ADF.

23
 4 Sending a fax 4

How to send a fax c You can change the following

fax-sending settings. Press a or b to
4

scroll through the fax settings. When the

The following steps show how to send a fax.
setting you want is displayed, press OK
a Do one of the following to load your and choose your option.
document: (Basic User’s Guide)
 Place the document face down in the For information about changing the
ADF. (See Using the ADF following fax-sending settings, see
on page 21.) pages 25 to 26.
 Load your document face down on  Glass Scan Size
the scanner glass. (See Using the
 Colour Fax Transmission
scanner glass on page 22.)
 Transmission Verification Report
NOTE (Setup)
• To send colour faxes with multiple pages, (Advanced User’s Guide)
use the ADF.
For more advanced fax-sending
• If you send a mono fax from the ADF when operations and settings
the memory is full, it will be sent in real (See Advanced User’s Guide: Sending
time. a fax (MFC models).)
• You can use the scanner glass to fax  Contrast
pages of a book one at a time. The
documents can be up to A4 or Letter size.  Fax Resolution
• Since you can only scan one page at a  Set New Defaults
time, it is easier to use the ADF if you are  Factory Reset
sending a multiple-page document.
 Faxing at the end of a call
 Broadcasting
b Press (FAX).
 Real Time Transmission
 The LCD shows:
 Overseas Mode
 Cancelling Waiting Jobs

d Enter the fax number.

Using the dial pad
Using the Address Book
 Address Book
Using call history
 Outgoing Call
 Caller ID hist.

24
 Sending a fax

e Press Mono Start or Colour Start. Setting scanner glass size for
faxing 4

Faxing from the ADF 4

 The machine starts scanning the When documents are Letter size, you need to
document to be sent. set the Scan Size to Letter. If you do not, the
side portion of the faxes will be missing.
Faxing from the scanner glass 4

a Load your document.

 If you pressed Mono Start, the
machine starts scanning the first b Press (FAX).
page. Go to step f. 4
 If you pressed Colour Start, the c Press a or b to choose
LCD asks if you want to send a Advanced Settings.
colour fax. Press 1 to choose Press OK.
Colour fax to confirm. The
machine starts scanning and
d Press a or b to choose
Glass ScanSize.
sending the document.
Press OK.
f When the LCD asks you Next Page?,
e Press a or b to choose A4 or Letter.
do one of the following:
Press OK, and then press Clear.
 To send a single page, press 2 to
choose No(Send) (or press f Enter the fax number.
Mono Start again).
g Press Mono Start or Colour Start.
The machine starts sending the
document. NOTE
 To send more than one page, press • You can save the setting you use most
1 to choose Yes and go to step g. often by setting it as the default setting.
(See Advanced User’s Guide: Setting
g Place the next page on the scanner your changes as a new default.)
glass.
• This setting is only available for sending
Press OK.
documents from the scanner glass.
The machine starts scanning the page.
(Repeat steps f and g for each
additional page.) Colour fax transmission 4

h After all the pages have been scanned,

Your machine can send a colour fax to
press 2 or Mono Start to start sending.
machines that support this feature.
Colour faxes cannot be stored in the
Stop faxing 4

machine’s memory. When you send a colour

fax, the machine will send it in real time (even
To stop faxing, press Stop/Exit.
if Real Time TX is set to Off).

25
 Chapter 4

Cancelling a fax in progress 4

f Press Stop/Exit.

If you want to cancel a fax while the machine NOTE

is scanning, dialling or sending, press • If you choose On+Image or Off+Image
Stop/Exit. the image will only appear on the
Transmission Verification Report if Real
Time Transmission is set to Off. The
Transmission Verification image will not appear on the report when
Report 4
you send a colour fax.
(See Advanced User’s Guide: Real Time
You can use the Transmission Verification Transmission.)
Report as proof that you sent a fax. This • If your transmission is successful, “OK” will
report lists the sender’s name or fax number, appear next to “RESULT” on the
the time and date of the transmission, Transmission Verification Report. If the
duration of the transmission, number of transmission is not successful, “ERROR”
pages sent, and whether or not the will appear next to “RESULT”.
transmission was successful.
There are several settings available for the
Transmission Verification Report:
 On: Prints a report after every fax you
send.
 On+Image: Prints a report after every fax
you send. A portion of the fax’s first page
appears on the report.
 Off: Prints a report if your fax is
unsuccessful due to a transmission error.
Off is the default setting.
 Off+Image: Prints a report if your fax is
unsuccessful due to a transmission error.
A portion of the fax’s first page appears on
the report.

a Press Menu.

b Press a or b to choose Fax.

Press OK.

c Press a or b to choose
Report Setting.
Press OK.

d Press a or b to choose XMIT Report.

Press OK.

e Press a or b to choose On, On+Image,

Off or Off+Image.
Press OK.

26
 5 Receiving a fax 5

Receive Modes 5

You must choose a Receive Mode depending on the external devices and telephone services you
have on your line.

Choose the Receive Mode 5

By default, your machine will automatically receive any faxes that are sent to it. The diagram below
will help you choose the correct receive mode.
For more detailed information on the Receive Modes, see Using Receive Modes on page 29. 5

Do you want to use the telephone features of your machine (if available), an external
telephone or external telephone answering device connected on the same line as the
machine?

Yes No
Are you using the voice message function of
an external telephone answering device?
Fax Only
No

Do you want the machine to answer fax and Manual

telephone calls automatically? No

Fax/Tel
Yes
External TAD
Yes

To set the Receive Mode follow the instructions:

a Press Menu.

b Press a or b to choose Fax.

Press OK.

c Press a or b to choose Setup Receive.

Press OK.

d Press a or b to choose Receive Mode.

Press OK.

27
 Chapter 5

NOTE
If the option to change the receive mode is unavailable, make sure the BT Call Sign feature is
set to Off. (See Advanced User’s Guide: To enable the machine to work with BT Call Sign
(with your external telephone only).)

e Press a or b to choose Fax Only, Fax/Tel, External TAD or Manual.

Press OK.

f Press Stop/Exit.

28
 Receiving a fax

Using Receive Modes 5

Manual 5

Some Receive Modes answer automatically Manual mode turns off all automatic
(Fax Only and Fax/Tel). You may want to answering functions unless you are using the
change the Ring Delay before using these BT Call Sign feature.
modes. (See Ring Delay on page 30.) To receive a fax in Manual mode, lift the
handset of an external telephone. When you
Fax Only 5
hear fax tones (short repeating beeps), press
Mono Start or Colour Start, and then press
Fax Only mode will automatically answer 2 to choose Receive. You can also use the
every call as a fax call. Fax Detect feature to receive faxes by lifting
a handset on the same line as the machine.

Fax/Tel (See Fax Detect on page 31.)

5
5
Fax/Tel mode helps you manage incoming External TAD 5

calls by recognising whether they are fax or

voice calls and dealing with them in one of the External TAD mode lets an external
following ways: answering device manage your incoming
 Faxes will be automatically received. calls. Incoming calls will be dealt with in one
of the following ways:
 Voice calls will start the F/T Ring to tell you
to pick up the line. The F/T Ring is a fast  Faxes will be automatically received.
double-ring made by your machine.  Voice callers can record a message on the
If you use Fax/Tel mode, see F/T Ring Time external TAD.
(Fax/Tel mode only) on page 30 and Ring To connect your External TAD, see
Delay on page 30. Connecting an external TAD (telephone
answering device) on page 35.

29
 Chapter 5

Receive Mode settings 5

F/T Ring Time
(Fax/Tel mode only) 5

Ring Delay 5

When somebody calls your machine, you and

your caller will hear the normal telephone
The Ring Delay sets the number of times the
ring. The number of rings is set by the ring
machine rings before it answers in Fax Only
delay setting.
or Fax/Tel mode. If you have external or
extension telephones on the same line as the If the call is a fax, then your machine will
machine, choose the maximum number of receive it. However, if it is a voice call then the
rings. machine will sound the F/T Ring (a fast
double-ring) for the time you have set in the
(See Operation from external and extension F/T Ring Time setting. If you hear the F/T
telephones on page 37 and Fax Detect Ring, it means that you have a voice caller on
on page 31.) the line.
a Press Menu. Because the F/T Ring is made by the
machine, extension and external telephones
b Press a or b to choose Fax. will not ring. However, you can still answer
Press OK. the call on any telephone by using a remote
code.
c Press a or b to choose
Setup Receive. (For more information, see Using remote
Press OK. codes on page 39.)

d Press a or b to choose Ring Delay. a Press Menu.

Press OK.
b Press a or b to choose Fax.
e Press a or b to choose how many times Press OK.
you want the machine to ring before it
answers. c Press a or b to choose
Press OK. Setup Receive.
If you choose 0, the machine will answer Press OK.
immediately and the line will not ring at
all.
d Press a or b to choose
F/T Ring Time.
Press OK.
f Press Stop/Exit.
e Press a or b to choose how long the
machine will ring to alert you that you
have a voice call (20, 30, 40 or
70 seconds).
Press OK.

f Press Stop/Exit.

NOTE
Even if the caller hangs up during the fast
double-ring, the machine will continue to
ring for the set time.

30
 Receiving a fax

Fax Detect 5

If Fax Detect is On: 5

The machine receives a fax call

automatically, even if you answer the call.
When you see Receiving on the LCD or
when you hear “chirps” through the handset
you are using, just replace the handset. Your
machine will do the rest.

If Fax Detect is Off: 5

If you are at the machine and answer a fax 5

call by lifting the handset, press Mono Start
or Colour Start, then press 2 to receive the
fax.
If you answered at an extension or external
telephone, press l 5 1. (See Operation from
external and extension telephones
on page 37.)

NOTE
• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension or external telephone
handset, press the remote activation code
l 5 1.
• If you send faxes from a computer on the
same telephone line and the machine
intercepts them, set Fax Detect to Off.

a Press Menu.

b Press a or b to choose Fax.

Press OK.

c Press a or b to choose
Setup Receive.
Press OK.

d Press a or b to choose Fax Detect.

Press OK.

e Press a or b to choose On (or Off).

Press OK.

f Press Stop/Exit.

31
 6 Telephone and external devices 6

Voice operations 6
You can print a list of the Caller ID information
received by your machine. (See Advanced
User’s Guide: How to print a report.)
Fax/Tel mode
NOTE
6

When the machine is in Fax/Tel mode, it will The Caller ID service varies with different
use the F/T Ring (fast double-ring) to alert carriers. Call your local telephone
you to pick up a voice call. company to find out about the kind of
service available in your area.
If you are at an external telephone, lift the
handset of the external telephone, and then
press Tel/R to answer. Setting the Caller ID to On 6

If you are at an extension telephone, you'll If you have Caller ID on your line, then this
need to lift the handset during the F/T Ring function should be set to On to display the
Time and then press # 5 1 between the fast caller's telephone number on the LCD as the
double-rings. If no one is on the line, or if telephone rings.
someone wants to send you a fax, send the
call back to the machine by pressing l 5 1. a Press Menu.

b Press a or b to choose Fax.

Caller ID Press OK.
(U.K. and Ireland only)
c
6

Press a or b to choose
The Caller ID feature lets you use the Caller Miscellaneous.
ID subscriber service offered by many local Press OK.
telephone companies. Call your telephone
company for details. This service shows the d Press a or b to choose Caller ID.
telephone number, or name if it is available, Press OK.
of your caller as the line rings.
e Press a or b to choose On (or Off).
After a few rings, the LCD shows the Press OK.
telephone number of your caller (and name, if
available). Once you answer a call, the Caller f Press Stop/Exit.
ID information disappears from the LCD, but
the call information stays stored in the Caller
ID memory.
You can view the list or choose one of these
numbers to fax to, add to Address Book, or
delete from the history. (See Caller ID history
on page 42.)
 The ID Unknown message means the
call originated outside your Caller ID
service area.
 The ID Withheld message means the
caller has intentionally blocked the
transmission of their information.

32
 Telephone and external devices

Telephone services 6
PBX and TRANSFER 6

The machine is initially set to Normal, which

Your machine supports the Caller ID lets the machine connect to a standard PSTN
subscriber telephone service that some (Public Switched Telephone Network) line.
telephone companies offer. However, many offices use a central
telephone system or Private Branch
Features like Voice Mail, Call Waiting, Call
Exchange (PBX). Your machine can be
Waiting/Caller ID, answering services, alarm
connected to most types of PBX. The
systems or other custom features on one
machine's recall feature supports timed break
telephone line may create problems with the
recall only (TBR). TBR will work with most
operation of your machine.
PBX systems allowing you to gain access to
NOTE an outside line, or transfer calls to another
Caller ID is available for U.K. and Ireland extension. The feature works when the Tel/R
only. key on the control panel is pressed.

NOTE
Setting the Telephone Line You can program a press of the Tel/R key 6
as part of a number stored in a Speed Dial
Type 6

location. When programming the Speed

Dial number, press Tel/R first (the LCD
If you are connecting the machine to a line shows ‘!’), then enter the telephone
that features PBX or ISDN to send and number. If you do this, you do not need to
receive faxes, it is also necessary to change press Tel/R each time before you dial
the Telephone Line Type accordingly by using a Speed Dial location. (See Storing
completing the following steps. numbers on page 43.) However, if your
Telephone Line Type is not set to PBX on
a Press Menu.
the machine, you cannot use the Speed
b Press a or b to choose Dial location that the Tel/R is programmed
Initial Setup. into.
Press OK.

c Press a or b to choose
Phone Line Set.
Press OK.

d Press a or b to choose Normal, PBX or

ISDN.
Press OK.

e Press Stop/Exit.

33
 Chapter 6

Voice over Internet Protocol  If you have questions about how to

connect your machine to the VoIP
(VoIP) 6

system, contact your VoIP provider.

VoIP is a type of phone system that uses an After you have connected your machine to
Internet connection instead of a traditional the VoIP system, check for a dial tone. Lift the
telephone line. Telephone providers external telephone's handset and listen for a
frequently bundle VoIP together with Internet dial tone. If there is no dial tone, contact your
and cable services. VoIP provider.
Your machine may not work with some VoIP If you are having problems sending or
systems. If you want to use your machine to receiving faxes over a VoIP system, we
send and receive faxes on a VoIP system, recommend changing the machine’s modem
make sure that one end of your telephone speed to the Basic(for VoIP) setting
cord is connected to the socket labelled LINE (see Telephone line interference / VoIP
on your machine. The other end of the on page 92).
telephone cord may be connected to a
modem, phone adapter, splitter, or other such
device.

34
 Telephone and external devices

Connecting an external
TAD (telephone
answering device) 6

You may choose to connect an external

answering device. However, when you have 1
an external TAD on the same telephone line
as the machine, the TAD answers all calls
and the machine “listens” for fax-calling 1
(CNG) tones. If it hears them, the machine
takes over the call and receives the fax. If it
does not hear CNG tones, the machine lets
the TAD continue playing your outgoing
message so your caller can leave a voice
message. 1 TAD
6
The TAD must answer within four rings (the When the TAD answers a call, the LCD
recommended setting is two rings). The shows Telephone.
machine cannot hear CNG tones until the
TAD has answered the call, and with four IMPORTANT
rings, there are only 8 to 10 seconds of CNG DO NOT connect a TAD elsewhere on the
tones left for the fax “handshake”. Make sure same telephone line.
you carefully follow the instructions in this
guide for recording your outgoing message.
We do not recommend using the toll saver
feature on your external answering machine if
it exceeds five rings.

NOTE
If you do not receive all your faxes,
shorten the Ring Delay setting on your
external TAD.

35
 Chapter 6

Connection settings 6
NOTE
We recommend beginning your OGM with
The external TAD must be connected as an initial 5 second silence because the
shown in the previous illustration. machine may not hear the fax tones over
a voice. You may try omitting this pause,
a Place both hands under the plastic tabs
but if your machine has trouble receiving,
on both sides of the machine to lift the
then you must re-record the OGM to
scanner cover into the open position.
include it.
b Carefully guide the telephone line cord
into the cable channel and out the back
of the machine.
Multi-line connections (PBX) 6

c Lift the scanner cover to release the We suggest you ask the company who
lock. Gently push the scanner cover installed your PBX to connect your machine.
support down and close the scanner If you have a multi-line system, we suggest
cover using both hands. you ask the installer to connect the unit to the
last line on the system. This prevents the
d Set your external TAD to one or two machine being activated each time the
rings. (The machine's Ring Delay setting system receives telephone calls. If all
does not apply.) incoming calls will be answered by a
switchboard operator, we recommend that
e Record the outgoing message on your you set the Receive Mode to Manual.
external TAD.
We cannot guarantee that your machine will
f Set the TAD to answer calls. operate correctly under all circumstances
when connected to a PBX. Any difficulties
g Set the Receive Mode to with sending or receiving faxes should be
External TAD. (See Choose the reported first to the company who handles
Receive Mode on page 27.) your PBX.

NOTE
Recording an outgoing Make sure the Telephone Line Type is set
message (OGM) on an to PBX. (See Setting the Telephone Line
Type on page 33.)
external TAD 6

Timing is important in recording this

message.

a Record 5 seconds of silence at the

beginning of your message. (This allows
your machine time to listen for the fax
CNG tones of automatic transmissions
before they stop.)

b Limit your speaking to 20 seconds.

36
 Telephone and external devices

External and extension Operation from external and

telephones 6
extension telephones 6

If you answer a fax call on an extension or an

Connecting an external or external telephone, you can make your
machine take the call by using the Remote
extension telephone 6

Activation Code. When you press the Remote

Activation Code l 5 1, the machine starts to
You can connect a separate telephone to
receive the fax.
your machine as shown in the diagram.
If the machine answers a voice call and fast
double-rings for you to take over, use the
Remote Deactivation Code # 5 1 to take the
call at an extension telephone. (See F/T Ring
Time (Fax/Tel mode only) on page 30.)

1 If you answer a call and no one is on 6

the line: 6

Assume you are receiving a manual fax.

2 Press l 5 1 and wait for the chirp or until the
LCD shows Receiving, and then hang up.

NOTE
You can also use the Fax Detect feature to
make your machine automatically take the
1 Extension telephone call. (See Fax Detect on page 31.)
2 External telephone

NOTE
Please make sure you use an external
telephone with a cable no more than
3 metres long.

37
 Chapter 6

Using extension telephones Inadvisable connection of extension

sockets (Fig. 1.)
(U.K. only) 6
6

1 2 1
3
Your premises may already be wired with
parallel extension telephones, or you may
plan to add extension telephones to your line,
as well as your machine. While the simplest
arrangement is a straightforward parallel
FAX
connection, there are some problems with
this. The most obvious is inadvertent
interruption of a facsimile transmission 1 Extension socket
caused by someone picking up an extension
2 Master socket
telephone to make an outgoing call. Also, the
remote activation code feature may not 3 Incoming line
operate reliably in such a simple Recommended connection of extension
configuration. sockets (Fig. 2.) 6

This machine may also be set to make a 1 1 2

delayed transmission (i.e. a transmission at a 3
pre-set time). This pre-set job may coincide
with someone picking up an extension
handset.
These problems can easily be eliminated, if
FAX
you arrange modification of your extension
wiring circuit, such that extension devices are
connected “downstream” of your machine in 1 Extension socket
a master/slave configuration (see fig. 2). In
2 Master socket
this configuration the machine can always
detect whether a telephone is in use. Thus it 3 Incoming line
will not attempt to seize the line during that The fax machine must be plugged into the
time. This is known as “telephone off-hook master socket.
detection.”
The inadvisable configuration is shown in NOTE
figure 1, and the recommended master/slave These telephones are now connected as
configuration is shown in figure 2. external devices (See Connecting an
external or extension telephone
This new connection configuration can be on page 37.), because they are
arranged by contacting BT, Kingston upon connected to the fax machine via the
Hull Telecommunications, your PBX T-connector.
maintainer or a qualified telephone
installation company as appropriate. Simply
explained, the extension telephone circuit
should be terminated on a normal modular
plug (BT 431A style), which in turn should be
plugged into the modular socket of the white
“T”-shaped connector provided as part of the
line cord assembly.

38
 Telephone and external devices

Using remote codes 6

e Press a or b to choose On (or Off).
Press OK.

Remote Activation Code 6

f Enter the new Remote Activation Code.
Press OK.
If you answer a fax call on an extension or
external telephone, you can tell your machine g Enter the new Remote Deactivation
to receive it by dialling the Remote Activation Code.
Code l 5 1. Wait for the chirping sounds and Press OK.
then replace the handset. (See Fax Detect
on page 31.) h Press Stop/Exit.
If you answer a fax call at the external NOTE
telephone, you can make the machine
• If you are frequently disconnected when
receive the fax by pressing Mono Start or
trying to access your external TAD
Colour Start and 2 to choose Receive.
remotely, try changing the Remote
Activation Code and Remote Deactivation
Remote Deactivation Code 6
Code to another three-digit code using the 6
If you receive a voice call and the machine is numbers 0-9, l, #.
in Fax/Tel mode, it will start to sound the F/T • Remote Codes might not work with some
Ring (fast double-ring) after the initial ring telephone systems.
delay. If you pick up the call on an extension
telephone, you can turn the F/T Ring off by
pressing # 5 1 (make sure you press this
between the rings).
If the machine answers a voice call and fast
double-rings for you to take over, you can
take the call at the external telephone by
pressing Tel/R.

Changing the remote codes 6

If you want to use Remote Activation, you

have to turn on the remote codes. The preset
Remote Activation Code is l 5 1. The preset
Remote Deactivation Code is # 5 1. If you
want to, you can replace them with your own
codes.

a Press Menu.

b Press a or b to choose Fax.

Press OK.

c Press a or b to choose
Setup Receive.
Press OK.

d Press a or b to choose Remote Codes.

Press OK.

39
 7 Dialling and storing numbers 7

How to dial 7
Speed Dialling 7

Manual dialling 7
a Load your document.

b Press (Address Book).

a Load your document.
You can also choose Address Book
by pressing (FAX).
b Press (FAX).

c Press all of the digits of the fax number.

c Press a or b to choose Search.
Press OK.

d Do one of the following:

 Press a or b to choose
Alphabetical Order or
Numerical Order.
Press OK.
 Press the 2-digit Speed Dial number
using the dial pad. (See Storing
Speed Dial numbers on page 43.)
d Press Mono Start or Colour Start.
NOTE
If the LCD shows Not Registered
when you enter or search a Speed Dial
number that has not been stored at this
location.

e Press a or b to choose the number you

want to dial.
Press OK.

f Press OK to choose Send a fax.

g Press Mono Start or Colour Start.

The machine scans and sends the fax.

40
 Dialling and storing numbers

Fax Redial 7
Additional Dialling
If you are sending a fax automatically and the Operations 7

line is busy, the machine will redial up to three

times at five minute intervals.
Outgoing Call history 7

Redial only works if you dialled from the

control panel. The last 30 numbers you sent a fax to will be
stored in the outgoing call history. You can
a Load your document. choose one of these numbers to fax to, add to
the Address Book, or delete from the history.
b Press Redial/Pause.

c Press a or b to choose the number you

a Press Redial/Pause.
You can also choose Outgoing Call
want to redial.
Press OK. by pressing (FAX).

d Press a or b to choose Send a fax. b Press a or b to choose the number you

Press OK. want.
Press OK.
e Press Mono Start or Colour Start.
7
c Do one of the following:
NOTE  To send a fax, press a or b to choose
In Real Time Transmission the automatic Send a fax.
redial feature does not work when you are
using the scanner glass. Press OK.
Press Mono Start or Colour Start.
 If you want to store the number,
press a or b to choose
Add to AddressBook.
Press OK.
(See Advanced User’s Guide:
Storing Speed Dial numbers from the
Outgoing Call history.)
 If you want to delete the number from
the Outgoing Call history list, press
a or b to choose Delete.
Press OK.
Press 1 to confirm.

d Press Stop/Exit.

41
 Chapter 7

Caller ID history 7
c Do one of the following:
 To send a fax, press a or b to choose
This feature requires the Caller ID subscriber Send a fax.
service offered by many local telephone
Press OK.
companies. (See Caller ID (U.K. and Ireland
only) on page 32.) Press Mono Start or Colour Start.
The numbers, or names if available, from the  If you want to store the number,
last 30 faxes and telephone calls you press a or b to choose
received will be stored in the Caller ID history. Add to AddressBook.
You can view the list or choose one of these
Press OK.
numbers to fax to, add to Address Book, or
delete from the history. When the thirty-first (See Advanced User’s Guide:
call comes into the machine, it replaces Storing Speed Dial numbers from the
information about the first call. Caller ID history.)
 If you want to delete the number from
NOTE the Caller ID history list, press a or b
If you are not a Caller ID subscriber, you to choose Delete.
can still view call dates from the Caller ID
history and delete entries from the list. Press OK.
Press 1 to confirm.
a Press Redial/Pause and press l.
You can also choose d Press Stop/Exit.
Caller ID hist. by pressing
NOTE
(FAX). You can print the Caller ID list.
(See Advanced User’s Guide: How to
b Press a or b to choose the number you
print a report.)
want.
Press OK.

42
 Dialling and storing numbers

Storing numbers 7
d Do one of the following:
 Enter the name (up to 16 characters)
You can set up your machine to do the using the dial pad.
following types of easy dialling: Speed Dial Press OK.
and Groups for broadcasting faxes.
(For help entering letters, see
(See Advanced User’s Guide: Setting up Entering Text on page 115.)
Groups for Broadcasting and Broadcasting
(Monochrome only).)  To store the number without a name,
press OK.
NOTE
If you lose electrical power, the Speed Dial NOTE
numbers that are in the memory will not be Be sure to include the area code when
lost. entering a fax or telephone number.
Depending on the country, the Caller ID
names and history may not be displayed
Storing a pause 7
correctly if the area code is not registered
with the fax or telephone number.
Press Redial/Pause to put a 3.5-second
pause between numbers. If you are dialling e Enter the fax or telephone number (up to
7
overseas, you can press Redial/Pause as 20 digits).
many times as needed to increase the length Press OK.
of the pause.
f Press a or b to choose Complete.
Press OK.
Storing Speed Dial numbers 7

g Do one of the following:

You can store up to 40 Speed Dial numbers.
Each Speed Dial number is stored in a 2-digit  To store another Speed Dial
location. When you dial, you will only have to number, go to step c.
press a few keys (for example:  If you are finished storing numbers,
(Address Book), Search, OK, the press Stop/Exit.
two-digit number, and Mono Start or
Colour Start).

a Press (Address Book).

You can also choose Address Book
by pressing (FAX).

b Press a or b to choose
Set Speed Dial.
Press OK.

c Press a or b to choose the 2-digit Speed

Dial location where you want to store the
number in.
Press OK.

43
 Chapter 7

Changing or deleting Speed f If you want to change the fax or

telephone number, press a or b to
Dial names or numbers 7

choose Fax/Tel, then press OK and

enter the new fax or telephone number
You can change or delete a Speed Dial name using the dial pad (up to 20 digits).
or number that has already been stored. Press OK.

a Press (Address Book). g Press a or b to choose Complete.

You can also choose Address Book Press OK.
by pressing (FAX).
h Press Stop/Exit.
b Press a or b to choose
Set Speed Dial.
Press OK.

c Press a or b to choose the 2-digit Speed

Dial number you want to change.
Press OK.

d Do one of the following:

 Press a or b to choose Change.
Press OK.
 Press a or b to choose Delete.
Press OK.
Press 1 to confirm.
Go to step h.

NOTE
How to change the stored name or
number:
If you want to change a character, press
d or c to position the cursor under the
character you want to change, and then
press Clear. Re-enter the character.

e If you want to change the name, press

a or b to choose Name, then press OK
and enter the new name using the dial
pad (up to 16 characters).
Press OK.
(For help entering letters, see Entering
Text on page 115.)

44
 8 Making copies 8

How to copy 8
Stop copying 8

The following steps show the basic copy To stop copying, press Stop/Exit.
operation.

a Do one of the following to load your

document:
 Place the document face down in the
ADF.
(See Using the ADF on page 21.)
 Place the document face down on
the scanner glass.
(See Using the scanner glass
on page 22.)

b Press (COPY).
 The LCD shows:
8
1

1 No. of Copies
Use the dial pad to enter the number of
copies.

NOTE
The default setting is Ready mode. You
can change the amount of time that the
machine stays in COPY mode after the
last copy operation.
(See Advanced User’s Guide: Mode
Timer (MFC models).)

c If you want more than one copy, enter

the number (up to 99).

d Press Mono Start or Colour Start.

45
 Chapter 8

Copy options 8
Paper Type 8

You can change the following copy settings. If you are copying on a special type of paper,
Press COPY, and then press a or b to scroll set the machine for the type of paper you are
through the copy settings. When the setting using to get the best print quality.
you want is highlighted, press OK.
a Load your document.
(Basic User’s Guide)
For information about changing the following b Press (COPY).
copy settings, see page 46.
 Paper Type
c Enter the number of copies you want.

 Paper Size d Press a or b to choose Paper Type.

Press OK.
(Advanced User’s Guide)
For information about changing the following e Press a or b to choose Plain Paper,
copy settings, see Advanced User’s Guide: Inkjet Paper, Brother BP71,
Copy options. Other Glossy or Transparency.
Press OK.
 Quality
 Enlarge/Reduce f If you do not want to change additional
settings, press Mono Start or
 Page Layout
Colour Start.
 2in1(ID)
 Stack/Sort Paper Size 8

 Density
If you are copying on paper other than A4
 Remove Background size, you will need to change the Paper Size
 2-sided Copy setting. You can copy only on A4, A5,
Photo (10  15 cm) or Letter paper.
 Set New Default
 Factory Reset a Load your document.

NOTE b Press (COPY).

If you want to sort copies, use the ADF.
c Enter the number of copies you want.

d Press a or b to choose Paper Size.

Press OK.

e Press a or b to choose A4, A5,

10x15cm, or Letter.
Press OK.

f If you do not want to change further

settings, press Mono Start or
Colour Start.

46
 9 How to print from a computer 9

Printing a document 9

The machine can receive and print data from

your computer. To print from a computer, you
must install the printer driver.
(For more information, see Software and
Network User’s Guide.)

a Install the Brother printer driver from the

CD-ROM. (See Quick Setup Guide.)

b From your application, choose the Print

command.

c Choose the name of your machine in the

Print dialog box and click Properties or
Preferences, depending on the
application you are using.

d Choose the settings you want to change

in the Properties dialog box.
Commonly used settings include:
 Media Type
9
 Print Quality
 Paper Size
 Orientation
 Colour / Greyscale
 Ink Save Mode
 Scaling
 2-sided / Booklet

e Click OK.

f Click Print (or OK depending on the

application you are using) to begin
printing.

47
 10 How to scan to a computer 10

Before scanning 10

To use the machine as a scanner, install a scanner driver. If the machine is on a network,
configure it with a TCP/IP address.
 Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.)
 Configure the machine with a TCP/IP address if network scanning does not work.
(See Software and Network User’s Guide.)

48
 How to scan to a computer

Scanning a document as a PDF file using

ControlCenter4 (Windows®) 10

(For detailed information, see Software and Network User’s Guide.)

NOTE
• The screens on your PC may vary depending on your model.
• This section is based on using the Advanced Mode of ControlCenter4.

ControlCenter4 is a software utility that lets you quickly and easily access the applications you use
most often. Using ControlCenter4 eliminates the need to manually launch specific applications.

a Load your document. (See How to load documents on page 21.)

b (Windows® XP, Windows Vista® and Windows® 7)

Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
(Windows® 8)

Click (Brother Utilities), and then click the drop-down list and select your model name
(if not already selected). Click SCAN in the left navigation bar, and then click
ControlCenter4. The ControlCenter4 application will open.

c If the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click
OK.
10

d Make sure the machine you want to use is selected from the Model drop-down list.

49
 Chapter 10

e Set the scanning configuration.

Click Configuration, and then select Button settings, Scan and File.

The configuration dialog box appears. You can change the default settings.

1 Choose PDF (*.pdf) from the File Type drop-down list.

2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
(Browse) button.

4 You can choose a scanning resolution from the Resolution drop-down list.
5 You can choose the document size from the Document Size drop-down list.

f Click OK.

50
 How to scan to a computer

g Click File.

h Press Scan.
The machine starts the scanning process. The folder where the scanned data is saved will
open automatically.

10

51
 Chapter 10

How to change the machine’s SCAN mode

settings for PDF scanning 10

You can change your machine’s SCAN mode settings using ControlCenter4. (Windows®)

a (Windows® XP, Windows Vista® and Windows® 7)

Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
(Windows® 8)

Click (Brother Utilities), and then click the drop-down list and select your model name
(if not already selected). Click SCAN in the left navigation bar, and then click
ControlCenter4. The ControlCenter4 application will open.

b Make sure the machine you want to use is selected from the Model drop-down list.

c Click the Device Settings tab.

d Click Device Scan Settings.

52
 How to scan to a computer

e Choose the File tab. You can change the default settings.

1 Choose PDF (*.pdf) from the File Type drop-down list.

2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
(Browse) button.
10
4 You can choose a scanning resolution from the Resolution drop-down list.
5 You can choose the document size from the Document Size drop-down list.

f Click OK.

53
 Chapter 10

How to scan a document as a PDF file using the control panel 10

a Load your document. (See How to load documents on page 21.)

b Press (SCAN).

c Press a or b to select the Scan to File option. Press OK.

d If the machine is connected to a network, press a or b to select the PC Name. Press OK.
Do one of the following:
 If you want to use the default settings, go to step h.
 If you want to change the default settings, go to step e.

e Press a or b to select the Set with Panel option. Press OK.

f Press a or b to select the On option. Press OK.

g Choose the settings for Scan Type, Resolution, File Type, Scan Size and
Remove Background as required. Press OK.

h Press Mono Start or Colour Start.

The machine starts the scanning process.

NOTE
The following scan modes are available.
• Scan to File
• Scan to E-mail
• Scan to OCR
• Scan to Image
• Web Service 1

1
Windows® users only. (Windows Vista® SP2 or later, Windows® 7 and Windows® 8)
(See Software and Network User’s Guide.)

54
 A Routine maintenance A

Replacing the ink IMPORTANT

cartridges A
Brother multifunction machines are
designed to work with ink of a particular
specification and will work to a level of
Your machine is equipped with an ink dot optimum performance and reliability when
counter. The ink dot counter monitors the used with Brother Original ink cartridges.
level of ink in each of the four cartridges. Brother cannot guarantee this optimum
When the machine detects an ink cartridge is performance and reliability if ink or ink
running out of ink, the machine will display a cartridges of other specifications are
message. used. Brother does not therefore
The LCD will show which ink cartridge is low recommend the use of cartridges other
or needs replacing. Be sure to follow the LCD than Brother Original cartridges or the
prompts to replace the ink cartridges in the refilling of used cartridges with ink from
correct order. other sources. Damage to the product
caused by the use of consumables
Even though the machine tells you to replace
manufactured by third parties may not be
an ink cartridge, there will be a small amount
covered by the product warranty. Please
of ink left in the ink cartridge. It is necessary
refer to the terms of the product warranty.
to keep some ink in the ink cartridge to
prevent air from drying out and damaging the
print head assembly. a Open the ink cartridge cover (1).
If one or more of the ink cartridges have
reached the end of their life, the LCD
CAUTION shows B&W Print Only or
If ink gets in your eyes, wash it out with Cannot Print.
water at once and call a doctor if you are
concerned.

55
b Press the lock release lever as shown to d Turn the green release lever on the
release the cartridge indicated on the orange protective packing (1)
LCD. Remove the cartridge from the counterclockwise until it releases the
machine. vacuum seal. Then remove the orange
protective packing as shown.

2
1

c Open the new ink cartridge bag for the

colour indicated on the LCD, and then
take out the ink cartridge.

IMPORTANT
DO NOT touch the cartridge in the area
indicated (2); this can prevent the
machine from detecting the cartridge.

56
 Routine maintenance

e Each colour has its own correct position.

NOTE
Insert the ink cartridge in the direction of
• If you replaced an ink cartridge, for
the arrow on the label.
example Black, the LCD may ask you to
verify that it was a brand new one (for
example, Did You Change Black).
For each new cartridge you installed,
press 1 (Yes) to reset the ink dot counter
for that colour. If the ink cartridge you
installed is not a brand new one, be sure
to press 2 (No).
f Gently push the back of the ink cartridge • If the LCD shows No Ink Cartridge or
marked “PUSH” until the cartridge lever Cannot Detect after you install the ink
lifts, and then close the ink cartridge cartridge check that the ink cartridge is a
cover. brand new Brother Original cartridge and
that it is installed correctly. Remove the
ink cartridge and reinstall it slowly and
firmly until the cartridge lever lifts.

IMPORTANT
• DO NOT take out ink cartridges if you do
not need to replace them. If you do so, it
may reduce the ink quantity and the
machine will not know the quantity of ink
left in the cartridge.
• DO NOT touch the cartridge insertion
slots. If you do so, the ink may stain your
skin.
• DO NOT shake the ink cartridges. If ink
gets on your skin or clothing, immediately A
g The machine will automatically reset the wash it off with soap or detergent.
ink dot counter.
• If you mix the colours by installing an ink
cartridge in the wrong position, the LCD
shows Wrong Ink Colour. Check
which ink cartridges are not matched by
colour to their ink cartridge positions and
move them to their correct positions.
• Once you open an ink cartridge, install it in
the machine and use it up within six
months of installation. Use unopened ink
cartridges by the expiration date written on
the cartridge package.
• DO NOT dismantle or tamper with the ink
cartridge; this can cause the ink to leak out
of the cartridge.

57
Cleaning and checking c In the ADF unit, clean the white bar (1)
and the glass strip (2) with a lint-free
the machine A
cloth moistened with a non-flammable
glass cleaner.

Cleaning the scanner glass A

a Unplug the machine from the electrical

socket.

b Lift the document cover (1). Clean the

scanner glass (2) and the white
plastic (3) with a soft lint-free cloth
moistened with a non-flammable glass 1
cleaner.

1 2
3
NOTE
In addition to cleaning the glass strip with
a non-flammable glass cleaner, run your
2 finger tip over the glass strip to see if you
can feel anything on it. If you feel dirt or
debris, clean the glass strip again
concentrating on that area. You may need
to repeat the cleaning process three or
four times. To test, make a copy after each
cleaning attempt.

When there is a After the glass

spot of dirt or strip is cleaned,
correction fluid the vertical line is
on the glass strip, gone.
the printed
sample shows a
vertical line.

58
 Routine maintenance

Cleaning the print head A

NOTE
• If you clean the print head at least five
To maintain good print quality, the machine times and the print has not improved, try
will automatically clean the print head when installing a new Brother Original
needed. You can start the cleaning process Innobella™ ink cartridge for each problem
manually if there is a print quality problem. colour. Try cleaning the print head again
Clean the print head if you get a horizontal up to five more times. If the print has not
line in the text or graphics, or blank text on improved contact Brother customer
your printed pages. You can clean Black only; service or your local Brother dealer.
Yellow, Cyan, and Magenta at once; or all • You can also clean the print head from
four colours at once. your PC.
Cleaning the print head consumes ink. (See Software and Network User’s
Cleaning too often uses ink unnecessarily. Guide.)
IMPORTANT
DO NOT touch the print head. Touching Checking the print quality A

the print head may cause permanent

damage and may void the print head's If faded or streaked colours and text appear
warranty. on your printouts, some of the print head
nozzles may be clogged. You can check this
a Press Menu. by printing the Print Quality Check Sheet and
looking at the nozzle check pattern.
b Press a or b to choose Ink.
Press OK. a Press Menu.

c Press a or b to choose Cleaning. b Press a or b to choose Ink.

Press OK. Press OK.

d Press a or b to choose Black, Colour c Press a or b to choose Test Print.

or All. Press OK.
Press OK. A
The machine cleans the print head. d Press a or b to choose
When cleaning has finished, the Print Quality.
machine will go back to the Ready Press OK.
mode.
e Press Colour Start.
The machine begins printing the Print
Quality Check Sheet.

f Check the quality of the four colour

blocks on the sheet.

59
g The LCD asks you if the print quality is
NOTE
OK.
Do one of the following:
 If all lines are clear and visible, press
1 (Yes) to finish the Print Quality
check and go to step k.
i
 If you can see missing short lines as
shown below, press 2 to choose No.

OK Poor
When a print head After the print
nozzle is clogged head nozzle is
the printed cleaned, the
sample looks like horizontal lines
this. are gone.

h The LCD asks you if the print quality is

OK for black and then the three colours. Checking the print alignment A

Press 1 (Yes) or 2 (No).

If your printed text becomes blurred or
i The LCD asks you if you want to start images become faded, you may need to
cleaning. adjust the print alignment after transporting
Press 1 (Yes). the machine.
The machine starts cleaning the print
head. a Press Menu.

j After the cleaning procedure is finished, b Press a or b to choose Ink.

press Colour Start. Press OK.
The machine prints the Print Quality
Check Sheet again. Return to step f. c Press a or b to choose Test Print.
Press OK.
k Press Stop/Exit.
If you clean the print head at least five times
d Press a or b to choose Alignment.
Press OK.
and the print has not improved, try installing a
new Brother Original replacement ink
cartridge for each problem colour. Try
cleaning the print head again up to five more
times. If the print has not improved, contact
Brother customer service or your local
Brother dealer.

IMPORTANT
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.

60
 Routine maintenance

e Press Mono Start or Colour Start.

Setting the date and
The machine starts printing the
Alignment Check Sheet. time A

The LCD shows the date and time. If it is not

current, follow these instructions to re-enter it.
You can add the date and time to each fax
you send by setting your Station ID.

a Press Menu.

b Press a or b to choose
Initial Setup.
Press OK.

c Press a or b to choose Date & Time.

Press OK.

d Press a or b to choose Date & Time.

Press OK.
f For the “A” pattern, press the number of
e Enter the last two digits of the year using
the test print that has the least visible
the dial pad, and then press OK.
vertical stripes (1-9).
Repeat this step for the B, C and D f Enter the two digits for the month using
patterns. the dial pad, and then press OK.
In the example number 6 is the best
choice for A, B, C and D. g Enter the two digits for the day using the
dial pad, and then press OK.
g Press Stop/Exit.
h Enter the time (in 24-hour format) using
NOTE the dial pad, and then press OK.
(For example, enter 19:45 for 7:45 PM.)
A

i Press Stop/Exit.
i

When the print After the print

alignment is not alignment is
adjusted correctly, adjusted correctly,
text looks blurry text looks like this.
like this.

61
 B Troubleshooting B

If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.
Visit us at [Link]

Identifying your problem B

First, check the following.

 The machine's power cord is connected correctly and the machine's power switch is turned on.
 All of the protective parts have been removed.
 Paper is inserted correctly in the paper tray.
 The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
 LCD Messages
(See Error and maintenance messages on page 64.)

If you did not solve your problem with the above checks, identify your problem and then go to the
suggested page.

Paper handling and Printing problems:

 Printing Difficulties on page 81
 Print Quality Difficulties on page 83
 Paper Handling Difficulties on page 84
 Printing Received Faxes on page 86

Telephone and Fax problems:

 Telephone Line or Connections on page 86
 Handling Incoming Calls on page 89
 Receiving Faxes on page 87
 Sending Faxes on page 88

Copying problems:
 Copying Difficulties on page 89

62
 Troubleshooting

Scanning problems:
 Scanning Difficulties on page 90

Software and Network problems:

 Software Difficulties on page 90
 Network Difficulties on page 90

63
Error and maintenance messages B

As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
in the table.
You can clear most errors and perform routine maintenance by yourself. If you need additional
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at [Link]

Error Message Cause Action

Absorber NearFull The ink absorber box or flushing box Contact Brother customer service or
is nearly full. your local Brother dealer.
B&W Print Only One or more of the colour ink Replace the ink cartridges. (See
cartridges have reached the end of Replacing the ink cartridges
Replace Ink
their life. on page 55.)
You can use the machine in
monochrome mode for approximately
NOTE
four weeks depending on the number The machine will stop all print
of pages you print. operations, you cannot use the
machine until a new ink cartridge is
While this message appears on the installed in the following cases:
LCD, each operation works in the
following way: • If you unplug the machine or take
out the ink cartridge.
 Printing
• If the paper type is set to anything
If you choose Greyscale in the except Plain Paper or
Advanced tab of the printer Inkjet Paper.
driver, you can use the machine
as a monochrome printer. • (Windows®) If you check
Slow Drying Paper in the Basic
2-sided printing is not available
tab of the printer driver.
when this message appears.
(Macintosh) If you check
 Copying
Slow Drying Paper in the
If the paper type is set to Print Settings of the printer
Plain Paper you can make driver.
copies in monochrome.
2-sided copying is not available
when this message appears.
 Faxing
If the paper type is set to
Plain Paper or
Inkjet Paper, the machine will
receive and print the faxes in
monochrome.
If a sending machine has a colour
fax, the machine’s “handshake”
will ask that the fax be sent as
monochrome.

64
 Troubleshooting

Error Message Cause Action

BT Call Sign On BT Call Sign is set to ON. You cannot Set BT Call Sign to OFF.
change the Receive Mode from (See Advanced User’s Guide: BT Call
(U.K. only)
Manual to another mode. Sign (U.K. only).)
Cannot Detect You installed a new ink cartridge too Take out the new ink cartridge and
quickly and the machine did not re-install it slowly and firmly until the
detect it. cartridge lever lifts. (See Replacing
An ink cartridge is not installed the ink cartridges on page 55.)
correctly.
If you are using non Brother Original Replace the cartridge with a Brother
ink, the machine may not detect the Original ink cartridge. If the error
ink cartridge. message remains, contact Brother
customer service or your local
Brother dealer.
Cannot Detect Ink If you are using non Brother Original Replace the cartridge with a Brother
ink, the machine may not detect the Original ink cartridge. If the error
ink volume. message remains, contact Brother
customer service or your local
Brother dealer.
Cannot Print One or more of the ink cartridges Replace the ink cartridges. (See
have reached the end of their life. The Replacing the ink cartridges
Replace Ink
machine will stop all print operations. on page 55.)
While memory is available,
monochrome faxes will be stored in
the memory. If a sending machine
has a colour fax, the machine's
“handshake” will ask that the fax be
sent as monochrome.
[Link] Poor telephone line quality caused a If the problem continues, call the
communication error. telephone company and ask them to
check your telephone line.
Cover is Open The scanner cover is not locked in the Lift the scanner cover, and then close
closed position. it again.
Make sure the telephone line cord B
and USB cable (if used) have been
guided correctly through the cable
channel and out the back of the
machine.
The ink cartridge cover is not locked Firmly close the ink cartridge cover
in the closed position. until it locks into place.
Data Remaining Print data is left in the machine's Press Stop/Exit. The machine will
memory. cancel the job and clear it from the
memory. Try to print again.

65
Error Message Cause Action
Disconnected The other person or other person's Try to send or receive again.
fax machine stopped the call. If calls are stopped repeatedly and
you are using a VoIP (Voice over IP)
system, try changing the
Compatibility to Basic (for VoIP). (See
Telephone line interference / VoIP
on page 92.)
Document Jam The document was not inserted or fed (See Using the ADF on page 21.)
correctly, or the document scanned
(See Document jam on page 73.)
from the ADF was too long.
High Temperature The room temperature is too high. After lowering the room temperature,
allow the machine to cool down to
room temperature and then try again.
Ink Absorber Full The ink absorber box or flushing box The ink absorber box or flushing box
is full. These components are will need to be replaced. Contact
periodic maintenance items that may Brother Customer Service or your
require replacement after a period of local Brother Authorised Service
time to ensure optimum performance Centre to have your machine
from your Brother machine. Because serviced.
these components are periodic
Other reasons for cleaning are:
maintenance items, the replacement
is not covered under the warranty. 1 After a paper jam has been
The need to replace these items and cleared, the machine
the time period before replacement is automatically cleans itself before
dependent on the number of purges the next received fax is printed.
and flushes required to clean the ink 2 The machine automatically cleans
system. These boxes acquire itself after sitting idle for more than
amounts of ink during the different 30 days (infrequent use).
purging and flushing operations. The
number of times a machine purges 3 The machine automatically cleans
and flushes for cleaning varies itself after ink cartridges of the
depending on different situations. For same colour have been replaced
example, frequently powering the 12 times.
machine on and off will cause
numerous cleaning cycles since the
machine automatically cleans itself
upon power up. The use of
non-Brother ink may cause frequent
cleanings because non-Brother ink
could cause poor print quality, which
is resolved by cleaning. The more
cleaning the machine requires, the
faster these boxes will fill up.

NOTE
Repairs resulting from the use of
non-Brother supplies may not be
covered under the stated product
warranty.

66
 Troubleshooting

Error Message Cause Action

Ink low One or more of the ink cartridges are Order a new ink cartridge. You can
near the end of their life. If one of the continue printing until the LCD shows
colour ink cartridges is near the end Cannot Print. (See Replacing the
of its life and someone is sending you ink cartridges on page 55.)
a colour fax, your machine’s
“handshake” will ask that the fax be
sent as monochrome. If the sending
machine has the ability to convert it,
the colour fax will be printed at your
machine as a monochrome fax.
Low Temperature The room temperature is too low. After increasing the room
temperature, allow the machine to
warm up to room temperature and
then try again.
No Caller ID There is no incoming call history. You If you want to use the Caller ID
did not receive calls or you have not feature, call your telephone company.
subscribed to the Caller ID service (See Caller ID (U.K. and Ireland only)
from your telephone company. on page 32.)
No Ink Cartridge An ink cartridge is not installed Take out the new ink cartridge and
correctly. re-install it slowly and firmly until the
cartridge lever lifts. (See Replacing
the ink cartridges on page 55.)

67
Error Message Cause Action
No Paper Fed The machine is out of paper or paper Do one of the following:
is not correctly loaded in the paper
 Refill the paper in the paper tray,
tray.
and then press Mono Start or
Colour Start.
 Remove and reload the paper,
then press Mono Start or
Colour Start. (See Loading
paper and other print media
on page 11.)
The paper tray was not fully inserted. Remove the paper tray and re-install
it until it locks into place, and then
press Mono Start or Colour Start on
the control panel.
Paper dust has accumulated on the Clean the paper pick-up rollers.
surface of the paper pick-up rollers. (See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
The Jam Clear Cover is not closed Make sure the Jam Clear Cover is
correctly. closed evenly at both ends. (See
Printer jam or paper jam on page 75.)
The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 75.
If this error occurs often during
2-sided copying or 2-sided printing,
the paper feed rollers may be stained
with ink. Clean the paper feed rollers.
(See Advanced User’s Guide:
Cleaning the paper feed rollers.)
No Response/Busy The number you dialled has not Verify the number and try again.
answered or is busy.
Not Registered You tried to access a Speed Dial Set up the Speed Dial number. (See
number that has not been stored in Storing Speed Dial numbers
the machine. on page 43.)
Out of Fax Memory The fax memory is full. Do one of the following:
 Clear the data from the memory.
To gain extra memory, you can
turn off Memory Receive.
(See Advanced User’s Guide:
Turning off Memory Receive
operations.)
 Print the faxes that are in the
memory. (See Advanced User’s
Guide: Printing a fax from the
memory.)

68
 Troubleshooting

Error Message Cause Action

Out of Memory The machine's memory is full. If a fax-sending or copy operation
is in process:
 Press Stop/Exit and wait until the
other operations that are in
process finish, and then try again.
 Press Mono Start or
Colour Start to choose
Send Now to send the pages
scanned so far.
 Press Mono Start or
Colour Start to choose
Partial Print to copy the
pages scanned so far.
 Clear the data in the memory. To
gain extra memory, you can turn
off Memory Receive.
(See Advanced User’s Guide:
Turning off Memory Receive
operations.)
 Print the faxes that are in the
memory. (See Advanced User’s
Guide: Printing a fax from the
memory.)
Paper Jam [Front] The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 75.
Make sure the paper length guide is
set to the correct paper size.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
B
on page 79.)
PaperJam Front,Rear The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 75.
Make sure the paper length guide is
set to the correct paper size.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 79.)

69
Error Message Cause Action
Paper Jam [Rear] The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 75.
Make sure the paper length guide is
set to the correct paper size.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 79.)
Paper dust has accumulated on the Clean the paper pick-up rollers.
surface of the paper pick-up rollers. (See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
Unable to CleanXX The machine has a mechanical Open the scanner cover and remove
problem. any foreign objects and paper scraps
Unable to [Link]
from inside the machine. If the error
—OR—
Unable to PrintXX message continues, do the following.
A foreign object, such as a paper clip
Unable to ScanXX See Transferring your faxes or Fax
or a piece of ripped paper, is in the
Journal report on page 72 before
machine.
disconnecting the machine so you will
not lose any important messages.
Then disconnect the machine from
the power for several minutes and
reconnect it.
Wrong Ink Colour An ink cartridge has been installed in Check which ink cartridges are not
the wrong position. matched by colour to their ink
cartridge positions and move them to
their correct positions.

70
 Troubleshooting

Error Message Cause Action

Wrong Paper Size The Paper Size setting does not 1 Check that the paper size you
match the size of paper in the tray. Or, choose matches the size of paper
you did not set the paper guides in the in the tray.
tray to the indicators for the paper
(See Paper Size on page 17.)
size you are using.
2 Make sure you loaded the paper
in a Portrait position, by setting
the paper guides at the indicators
for your paper size. (See Loading
paper and other print media
on page 11.)
3 After you have checked the paper
size and the paper position, press
Mono Start or Colour Start.
If you are printing from your
computer, make sure the paper size
you choose in the printer driver
matches the size of paper in the tray.
(See Software and Network User’s
Guide.)

71
Error animations B
e Press a or b to choose Fax Transfer.
Press OK.
Error animations display step-by-step
instructions when paper gets jammed. You f Do one of the following:
can read the steps at your own pace by  If the LCD shows No Data, there
pressing c to see the next step and d to go are no faxes left in the machine's
back a step. memory.
Press Stop/Exit.
Transferring your faxes or Fax  Enter the fax number to which faxes
Journal report B will be forwarded.

If the LCD shows: g Press Mono Start.

 Unable to CleanXX
Transferring faxes to your PC B

 Unable to [Link]
You can transfer the faxes from your
 Unable to PrintXX machine's memory to your PC.
 Unable to ScanXX
We recommend transferring your faxes to
a Press Stop/Exit to temporarily interrupt
the error.
another fax machine or to your PC. (See
Transferring faxes to another fax machine b Make sure you have installed
on page 72 or Transferring faxes to your PC MFL-Pro Suite on your PC, and then
on page 72.) turn on PC-FAX Receiving on the PC.
You can also transfer the Fax Journal report Do one of the following:
to see if there are any faxes you need to
transfer. (See Transferring the Fax Journal (Windows® XP, Windows Vista® and
report to another fax machine on page 73.) Windows® 7)
From (Start), select All Programs,
Transferring faxes to another fax Brother, MFC-XXXX,
machine B
PC-FAX Receiving, and select
If you have not set up your Station ID, you Receive. (where XXXX is your model
cannot enter fax transfer mode. (See Quick name.)
Setup Guide: Enter personal information
(Station ID).) (Windows® 8)

a Press Stop/Exit to temporarily interrupt Click (Brother Utilities), and then

the error.
click the drop-down list and select your
b Press Menu. model name (if not already selected).
Click PC-FAX Receive in the left
c Press a or b to choose Service. navigation bar, and then click Receive.
Press OK.

d Press a or b to choose
Data Transfer.
Press OK.

72
 Troubleshooting

c Make sure you have set PC-Fax Document jam B

Receive on the machine.

(See Advanced User’s Guide: PC-Fax Documents can jam in the ADF unit if they are
Receive (Windows®).) not inserted or fed correctly, or if they are too
If faxes are in the machine’s memory long. Follow these steps to clear a document
when you set up PC-Fax Receive, the jam.
LCD will ask if you want to transfer the
faxes to your PC.
Document is jammed in the top of the
d Do one of the following: ADF unit B

 To transfer all faxes to your PC, a Take out any paper from the ADF that is
press 1 (Yes). not jammed.
Press a or b to choose
Backup Print:On or b Open the ADF cover.
Backup Print:Off.
c Remove the jammed document by
Press OK. pulling it upward.
 To exit and leave the faxes in the
memory, press 2 (No).

e Press Stop/Exit.

Transferring the Fax Journal report to 1

another fax machine B

If you have not set up your Station ID, you

cannot enter fax transfer mode. (See Quick
Setup Guide: Enter personal information
(Station ID).)

a Press Stop/Exit to temporarily interrupt

the error.
1 ADF cover
b Press Menu.
d Close the ADF cover. B
c Press a or b to choose Service.
Press OK. e Press Stop/Exit.

d Press a or b to choose IMPORTANT

Data Transfer. To avoid document jams, close the ADF
Press OK. cover correctly by pushing it gently in the
centre.
e Press a or b to choose Report Trans.
Press OK.

f Enter the fax number to which the Fax

Journal report will be forwarded.

g Press Mono Start.

73
Document is jammed inside the ADF Removing small documents jammed
unit B in the ADF B

a Take any paper that is not jammed out a Lift the Document Cover.
of the ADF.
b Insert a piece of stiff paper, such as
b Lift the Document Cover. cardstock, into the ADF to push any
small paper scraps through.
c Pull the jammed document out to the
left.
1

1 Document Cover

1 Document Cover c Close the document cover.

d Close the document cover. d Press Stop/Exit.

e Press Stop/Exit.

74
 Troubleshooting

Printer jam or paper jam B

c Pull the two green levers inside the
machine towards you to remove the
Locate and remove the jammed paper by jammed paper.
following these steps.

a Unplug the machine from the electrical

socket.

IMPORTANT
After 24 hours of a power failure, the faxes
stored in the memory will be lost.
Before you unplug the machine from the
power source, you can transfer your faxes
that are stored in the memory to your PC
or another fax machine so you will not lose
any important messages. (See
Transferring your faxes or Fax Journal
report on page 72.)
 If the LCD shows
b Pull the paper tray (1) completely out of Paper Jam [Rear], go to step g.
the machine.
d Pull out the jammed paper (1).

1
B

75
e Lift the Jam Clear Flap, and remove the g Open the Jam Clear Cover (1) at the
jammed paper. back of the machine.

h Pull the jammed paper out of the

machine.

f Make sure you look carefully inside the

machine above and below the Jam
Clear Flap for any pieces of paper.

i Close the Jam Clear Cover.

Make sure the cover is closed correctly.

With the tray removed, do one of the

following:
 If the LCD shows
Paper Jam [Front], go to
step j.
 If the LCD shows
PaperJam Front,Rear, go to
step g.

76
 Troubleshooting

j Place both hands under the plastic tabs • If the print head is in the right corner as
on both sides of the machine to lift the shown in the illustration, you cannot move
scanner cover (1) into the open position. it. Re-connect the power cord. Hold down
Move the print head (if necessary) to Stop/Exit until the print head moves to the
take out any paper remaining in this centre. Then unplug the machine from the
area. Make sure that jammed paper is power source and take out the paper.
not left in the corners of the machine (2)
and (3).

1
2

IMPORTANT
• DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.

• If ink gets onto your skin, immediately

wash with soap and plenty of water.

k Make sure you look carefully inside the

machine (1) for any pieces of paper.

1 1
• If the paper is jammed under the print
head, unplug the machine from the power
source, and then move the print head to
take out the paper.

77
l Put the paper tray firmly back in the o Re-connect the power cord.
machine.
NOTE
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. (See Additional paper jam clear
operations on page 79.)

m Lift the scanner cover (1) to release the

lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.

CAUTION
Be careful not to pinch your fingers when
you close the scanner cover.

n While holding the paper tray in place,

pull out the paper support until it locks in
the open position, and then unfold the
paper support flap. Make sure you pull
out the paper support until it locks into
place.

78
 Troubleshooting

Additional paper jam clear operations B e Load one sheet of thick A4 or Letter
sized paper, such as glossy paper, deep
a Unplug the machine from the electrical into the machine as shown in the
socket. illustration.
b Pull the paper tray (1) completely out of
the machine.

c Pull the two green levers inside the

machine towards you to remove the
jammed paper.

B
d Place both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover into the open position.

79
f If the thick paper is pushing any jammed h Lift the scanner cover (1) to release the
paper out, remove the jammed paper. lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.

IMPORTANT
CAUTION
DO NOT touch the encoder strip (1). Be careful not to pinch your fingers when
Doing this may cause damage to the you close the scanner cover.
machine.

i Put the paper tray firmly back in the

machine.

j Re-connect the power cord.

g Pull the thick paper out of the machine.

80
 Troubleshooting

If you are having difficulty with your machine B

NOTE
• For technical help, you must contact Brother customer support.
• If you think there is a problem with your machine, check the following chart and follow the
troubleshooting tips. You can correct most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at [Link]

Printing Difficulties
Difficulty Suggestions
No printout. Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message.
(See Error and maintenance messages on page 64.)
Make sure that the machine is online.

(Windows® XP and Windows Server® 2003)

Click Start/Printers and Faxes. Right-click Brother MFC-XXXX Printer (where
XXXX is your model name). If the printer is offline, it will show Use Printer Online.
Select this option to enable the printer.

(Windows Vista® and Windows Server® 2008)

Click /Control Panel/Hardware and Sound/Printers. Right-click
Brother MFC-XXXX Printer (where XXXX is your model name). If the printer is
offline, it will show Use Printer Online. Select this option to enable the printer.

(Windows® 7 and Windows Server® 2008 R2)

Click /Devices and Printers. Right-click Brother MFC-XXXX Printer (where
XXXX is your model name) and choose See what’s printing. Click Printer and
make sure that Use Printer Offline is not selected.

(Windows® 8 and Windows Server® 2012) B

Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings, and then click Control Panel. In the
Hardware and Sound (Hardware) group, click View devices and printers.
Right-click Brother MFC-XXXX Printer (where XXXX is your model name) and
select See what’s printing. If printer driver options appear, select your printer
driver. Click Printer in the menu bar and make sure that Use Printer Offline is not
selected.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges on page 55.)

81
Printing Difficulties (continued)
Difficulty Suggestions
No printout. The document will not print if the old, unprinted data remains in the printer driver
spooler. Open the printer icon, and then delete all the data. Your printer icon can
(continued)
be found in the following way:

(Windows® XP and Windows Server® 2003)

Click Start/Printers and Faxes.

(Windows Vista® and Windows Server ® 2008)

Click /Control Panel/Hardware and Sound/Printers.

(Windows® 7 and Windows Server® 2008 R2)

Click /Devices and Printers/Printers and Faxes.

(Windows® 8 and Windows Server® 2012)

Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings/Control Panel/Hardware and Sound (Hardware)
group/View devices and printers/Printers.
(Mac OS X v10.6.8)
Click System Preferences/Print & Fax.
(OS X v10.7.x, 10.8.x)
Click System Preferences/Print & Scan.
The headers or footers appear There is an unprintable area on the top and bottom of the page. Adjust the top and
when the document displays on the bottom margins in your document to allow for this.
screen but they do not show up
(See Unprintable area on page 16.)
when it is printed.
Cannot perform “Page Layout” Check that the paper size setting in the application and in the printer driver are the
printing. same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver as follows:

(Windows®)
Click Colour Settings on the Advanced tab, and make sure you unselect
Colour Enhancement.
(Macintosh)
Choose Color Settings, click Advanced Color Settings, and make sure you
unselect Color Enhancement.
Turn the Borderless feature off. Borderless printing is slower than normal printing.
(See Software and Network User’s Guide.)
Colour Enhancement is not If the image data is not full colour in your application (such as 256 colour), Colour
working correctly. Enhancement will not work. Use at least 24 bit colour data with the Colour
Enhancement feature.
Machine does not print from Try to reduce the print resolution.
Adobe ®
Illustrator®. (See Software and Network User’s Guide.)

82
 Troubleshooting

Print Quality Difficulties

Difficulty Suggestions
Poor print quality. Check the print quality. (See Checking the print quality on page 59.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using.
(See Paper Type on page 17.)
(See Software and Network User’s Guide.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
 The expiration date written on the cartridge package has passed. (Brother
Original cartridges stay usable for up to two years if kept in their original
packaging.)
 The ink cartridge has been in your machine for over six months.
 The ink cartridge may not have been stored correctly before use.
Make sure you are using Brother Original Innobella™ ink. Brother does not
recommend the use of cartridges other than Brother Original cartridges or the
refilling of used cartridges with ink from other sources.
Make sure you are using one of the recommended types of paper.
(See Acceptable paper and other print media on page 18.)
The recommended environment for your machine is between 20 C to 33 C.
White horizontal lines appear in text Clean the print head. (See Cleaning the print head on page 59.)
or graphics. Make sure you are using Brother Original Innobella™ ink.
Try using the recommended types of paper.
(See Acceptable paper and other print media on page 18.)
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend

using to power down the machine. Using allows minimal power to the
machine ensuring periodic cleanings of the print head occur.

The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 59.)
Make sure you are using Brother Original Innobella™ ink.
To prolong print head life, provide the best ink cartridge economy and maintain
B
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend

using to power down the machine. Using allows minimal power to the
machine ensuring periodic cleanings of the print head occur.
Characters and lines are blurred. Check the printing alignment. (See Checking the print alignment on page 60.)
Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper guides are
adjusted correctly. (See Loading paper and other print media on page 11.)
Make sure the Jam Clear Cover is closed correctly.
Smudge or stain at the top centre of Make sure the paper is not too thick or curled.
the printed page. (See Acceptable paper and other print media on page 18.)

83
Print Quality Difficulties (continued)
Difficulty Suggestions
Printing appears dirty or ink seems Make sure you are using the recommended types of paper. (See Acceptable
to run. paper and other print media on page 18.) Don't handle the paper until the ink is
dry.
Make sure the print side is face down in the paper tray.
Make sure you are using Brother Original Innobella™ ink.
If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the Media Type in the printer driver.
Ink is smudged or wet when using Be sure to check the front and back of the paper. Place the glossy surface (printing
glossy photo paper. surface) face down. (See Paper Type on page 17.)
If you use glossy photo paper, make sure that the paper type setting is correct.
Stains appear on the reverse side Make sure the printer platen is not dirty with ink. (See Advanced User’s Guide:
or at the bottom of the page. Cleaning the machine’s printer platen.)
Make sure you are using Brother Original Innobella™ ink.
Make sure you are using the paper support flap.
(See Loading paper and other print media on page 11.)
Make sure the paper feed rollers are not dirty with ink.
(See Advanced User’s Guide: Cleaning the paper feed rollers.)
The machine prints dense lines on (Windows®)
the page. Check Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled. (Windows®)
In the printer driver Advanced tab, click Colour Settings and unselect
Bi-Directional Printing.
(Macintosh)
In the printer driver, choose Print Settings, click Advanced, choose
Other Print Options and unselect Bi-Directional Printing.
Make sure you are using Brother Original Innobella™ ink.

Paper Handling Difficulties

Difficulties Suggestions
The machine does not feed paper. Make sure the paper tray is pushed in all the way until it clicks into place.
Make sure the Jam Clear Cover at the back of the machine is closed.
If the LCD shows the Paper Jam message and you still have a problem, see Error
and maintenance messages on page 64.
If there is no paper, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Clean the paper pick-up rollers.
(See Advanced User’s Guide: Cleaning the paper pick-up rollers.)
Photo paper does not feed When you print on Brother Photo paper, load one extra sheet of the same photo
correctly. paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.

84
 Troubleshooting

Paper Handling Difficulties (continued)

Difficulties Suggestions
Machine feeds multiple pages. Do the following:
(See Loading paper and other print media on page 11.)
 Make sure the paper is loaded correctly in the paper tray.
 Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
 Make sure you do not push the paper in too far.
Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam
on page 75.)
Make sure the Base Pad in the paper tray is not dirty. (See Advanced User’s
Guide: Cleaning the paper pick-up rollers.)
There is a paper jam. See Printer jam or paper jam on page 75. Make sure the paper guides are set to
the correct paper size.
Paper jam reoccurs. If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
Make sure paper is not still jammed in the machine. (See Additional paper jam
clear operations on page 79.)
The paper jams when you use Use one of the jam prevention settings, 2-sided1 or 2-sided2.
2-sided copy or 2-sided print.
For copying
(See Advanced User’s Guide: 2-sided copying.)
For printing
(See Software and Network User’s Guide.)
If paper jams occur often during 2-sided copying or 2-sided printing, the paper
feed rollers may be stained with ink. Clean the paper feed rollers. (See Advanced
User’s Guide: Cleaning the paper feed rollers.)

85
Printing Received Faxes
Difficulty Suggestions
 Condensed print Usually this is caused by a poor telephone connection. Make a copy; if your copy
looks good, you probably had a bad connection, with static or interference on the
 Horizontal streaks
telephone line. Ask the other party to send the fax again.
 Top and bottom sentences are
cut off
 Missing lines
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Left and right margins are cut off or If the received faxes are divided and printed on two pages or if you get an extra
a single page is printed on two blank page, your Paper Size setting may not be correct for the paper you are
pages. using.
(See Paper Size on page 17.)
Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced
incoming fax.)
Received colour fax prints only in Replace the colour ink cartridges that have reached the end of their life, and then
monochrome. ask the other person to send the colour fax again.
(See Replacing the ink cartridges on page 55.)

Telephone Line or Connections

Difficulty Suggestions
Dialling does not work. Check the line cord connections.
(No dial tone)
Change the Tone/Pulse setting.
(See Quick Setup Guide.)
If there is no dial tone, connect a known-working telephone and telephone line
cord to the socket. Then lift the external telephone's handset and listen for a dial
tone. If there is still no dial tone, ask your telephone company to check the line
and/or wall socket.
The machine does not answer Make sure the machine is in the correct Receive Mode for your setup.
when called. (See Choose the Receive Mode on page 27.) Check for a dial tone. If possible, call
your machine to hear whether it answers. If there is still no answer, check the
telephone line cord connection. If there is no ringing when you call your machine,
ask your telephone company to check the line.

86
 Troubleshooting

Receiving Faxes
Difficulty Suggestions
Cannot receive a fax. Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket inside the machine. If you
subscribe to DSL or VoIP services, contact your service provider for connection
instructions. To lower the modem speed and turn off ECM (error correction mode),
see Telephone line interference / VoIP on page 92.
Make sure the machine is in the correct Receive Mode. This is determined by the
external devices and telephone subscriber services you have on the same line as
the Brother machine. (See Choose the Receive Mode on page 27.)
If you have a dedicated fax line and want your Brother machine to automatically
answer all incoming faxes, select Fax Only mode.
If your Brother machine shares a line with an external answering machine, select
External TAD mode. In External TAD mode, your Brother machine will
automatically receive incoming faxes and voice callers will be able to leave a
message on your answering machine.
If your Brother machine shares a line with other telephones and you want it to
automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel
mode, your Brother machine will automatically receive faxes and produce a fast
double-ring to alert you to answer voice calls.
If you do not want your Brother machine to automatically answer incoming faxes,
select Manual mode. In Manual mode, you must answer every incoming call and
activate the machine to receive faxes.
Another device or service at your location may be answering the call before your
Brother machine answers. To test this, lower the Ring Delay setting:
 If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay
to 1 ring. (See Ring Delay on page 30.)
 If the Receive Mode is set to External TAD, reduce the number of rings
programmed on your answering machine to 2.
 If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting.
Have someone send you a test fax:
 If you received the test fax successfully, your machine is operating correctly.
Remember to reset your Ring Delay or answering machine setting back to
your original setting. If receiving problems recur after resetting the Ring Delay, B
then a person, device, or subscriber service is answering the fax call before
the machine has a chance to answer.
 If you were not able to receive the fax, then another device or subscriber
service may be interfering with your fax reception or there may be a problem
with your fax line.

87
Receiving Faxes (continued)
Difficulty Suggestions
Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the
same line as the Brother machine, make sure your answering machine is set up
(continued)
correctly. (See Connecting an external TAD (telephone answering device)
on page 35.)
1 Connect the external TAD as shown in the illustration on page 35.
2 Set your answering machine to answer in one or two rings.
3 Record the outgoing message on your answering machine.
 Record five seconds of silence at the beginning of your outgoing
message.
 Limit your speaking to 20 seconds.
 End your outgoing message with your Remote Activation Code for people
sending manual faxes. For example: “After the beep, leave a message or
press l 5 1 and Start to send a fax.”
4 Set your answering machine to answer calls.
5 Set your Brother machine’s Receive Mode to External TAD. (See Choose
the Receive Mode on page 27.)
Make sure your Brother machine’s Fax Detect feature is set to On. Fax Detect is
a feature that allows you to receive a fax even if you have answered the call on an
external or extension telephone. (See Fax Detect on page 31.)
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Telephone line interference / VoIP on page 92.)
If you connect your machine to a PBX or ISDN line, set the menu setting of
Telephone Line Type to your telephone line type. (See Setting the Telephone Line
Type on page 33.)

Sending Faxes
Difficulty Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket inside the machine.
Print the Transmission Verification Report and check for an error. (See Advanced
User’s Guide: Reports.)
Ask the other party to check that the receiving machine has paper.
Poor fax send quality. Try changing your resolution to Fine or [Link]. Make a copy to check your
machine's scanner operation. If the copy quality is poor, clean the scanner. (See
Cleaning the scanner glass on page 58.)

88
 Troubleshooting

Sending Faxes (continued)

Difficulty Suggestions
Transmission Verification Report There is probably temporary noise or static on the line. Try sending the fax again.
shows RESULT:ERROR. If you send a PC FAX message and see RESULT:ERROR on the Transmission
Verification Report, your machine may be out of memory. To gain extra memory,
you can print fax messages from the machine’s memory. (See Advanced User’s
Guide: Printing a fax from the memory.) If the problem continues, ask the
telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the machine's Compatibility setting to Basic(for VoIP).
(See Telephone line interference / VoIP on page 92.)
If you connect your machine to PBX or ISDN, set the menu setting of Telephone
Line Type to your telephone line type. (See Setting the Telephone Line Type
on page 33.)
Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
on page 58.)

Handling Incoming Calls

Difficulty Suggestions
The machine “hears” a voice as a If Fax Detect is set to On, your machine is more sensitive to sounds. It may
CNG Tone. mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax-receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Fax Detect to Off.
(See Fax Detect on page 31.)
Sending a fax call to the machine. If you answered on an extension or external telephone, press your Remote
Activation Code (the factory default is l 5 1). If you answered on an external
telephone, press Mono Start or Colour Start, and press 2 to receive the fax.
When your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an
answering machine, an alarm system or other custom feature on a single
telephone line with your machine, it may create a problem sending or receiving
faxes.
For example: If you subscribe to Call Waiting or another custom service and its
signal comes through the line while your machine is sending or receiving a fax, the
signal can temporarily interrupt the faxes. Brother's ECM (Error Correction Mode) B
feature should help overcome this problem. This condition is related to the
telephone system industry and is common to all devices that send and receive
information on a single, shared line with custom features. If avoiding a slight
interruption is crucial to your business, we recommend using a separate
telephone line with no custom features.

Copying Difficulties
Difficulty Suggestions
Vertical black lines or streaks Black vertical lines on copies are typically caused by dirt or correction fluid on the
appear in copies. glass strip. Clean the glass strip, scanner glass, white bar and white plastic above
them. (See Cleaning the scanner glass on page 58.)
Poor copy results when using the Try using the scanner glass. (See Using the scanner glass on page 22.)
ADF.
Fit to Page does not work correctly. Make sure your source document is not skewed.
Reposition the document and try again.

89
Scanning Difficulties
Difficulty Suggestions
TWAIN or WIA errors appear when Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
starting to scan. (Windows®) your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when Make sure the Brother TWAIN driver is chosen as the primary source.
starting to scan. (Macintosh) In PageManager, click File, Select Source and choose the Brother TWAIN driver.
You can also scan documents using the ICA Scanner Driver. (See Software and
Network User’s Guide.)
OCR does not work. Try increasing the scanner resolution.
(Macintosh)
Presto! PageManager must be downloaded and installed before use.
For more information, see Accessing Brother Support (Macintosh) on page 5.
Poor scanning results when using Clean the white bar in the ADF and the glass strip underneath it.
the ADF.
(See Cleaning the scanner glass on page 58.)
 Vertical black lines appear in
Try using the scanner glass. (See Using the scanner glass on page 22.)
the scanned data.

Software Difficulties
Difficulty Suggestions
Cannot install software or print. (Windows®)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
“Device Busy” Make sure the machine is not showing an error message on the LCD.

Network Difficulties
Difficulty Suggestions
Cannot print over the network. Make sure that your machine is powered on and is online and in the Ready mode.
Print a Network Configuration Report (See Advanced User’s Guide: Reports.) and
check the current Network settings printed in this list.
If you are using a wireless connection or are having Network problems,
see Software and Network User’s Guide.
The network scanning feature does It is necessary to configure the third-party Security/Firewall Software to allow
not work. Network scanning. To add port 54925 for Network scanning, enter the information
below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
(Macintosh)
Select Other from the Model drop-down list in the main screen of ControlCenter2.
In the Device Selector window, make sure Network is selected in
Connection Type, and then click Browse. Reselect your network machine, and
press OK.

90
 Troubleshooting

Network Difficulties (continued)

Difficulty Suggestions
The network PC-Fax Receive (Windows®)
feature does not work.
It is necessary to set the third-party Security/Firewall Software to allow PC-FAX
Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:
In Name: Enter any description, for example Brother PC-FAX Rx.
In Port number: Enter 54926.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
The Brother software cannot be (Windows®)
installed.
Allow network access to the following programs if your security software displays
an alert message during MFL-Pro Suite installation.
(Macintosh)
If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it, and then install the Brother software.
Cannot connect to wireless Investigate the problem using the WLAN Report.
network. Press Menu, choose Print Reports, and then press OK. Choose
WLAN Report.
See Software and Network User’s Guide.

91
Dial Tone detection B Telephone line
interference / VoIP B

When you send a fax automatically, by

default your machine will wait for a fixed If you are having problems sending or
amount of time before it starts to dial the receiving a fax due to possible interference
number. By changing the Dial Tone setting to on the telephone line, you can change the
Detection, you can make your machine compatibility setting which reduces the
dial as soon as it detects a dial tone. This modem speed to minimise errors.
setting can save a small amount of time when
sending a fax to many different numbers. If a Press Menu.
you change the setting and start having
problems when dialling, you should change it b Press a or b to choose
back to the No Detection setting. Initial Setup.
Press OK.
a Press Menu.
c Press a or b to choose
b Press a or b to choose Compatibility.
Initial Setup. Press OK.
Press OK.
d Press a or b to choose Normal or
c Press a or b to choose Dial Tone. Basic(for VoIP).
Press OK. Press OK.

d Press a or b to choose Detection or  Basic(for VoIP) cuts the

No Detection. modem speed to 9,600 bps and
Press OK. turns off colour fax receiving and
ECM, except for colour fax-sending.
e Press Stop/Exit. Unless interference is a recurring
problem on your telephone line, you
may prefer to use it only when
needed.
To improve compatibility with most
VoIP services, Brother recommends
changing the compatibility setting to
Basic(for VoIP).
 Normal sets the modem speed at
14,400 bps.

e Press Stop/Exit.

NOTE
VoIP (Voice over IP) is a type of phone
system that uses an Internet connection,
rather than a traditional phone line.

92
 Troubleshooting

Machine Information B
Reset functions B

The following reset functions are available:

Checking the serial number B

1 Machine Reset
You can see the machine’s serial number on You can reset all the machine’s settings
the LCD. that you have changed, such as the date
and time, telephone line type and Ring
a Press Menu. Delay.

b Press a or b to choose Machine Info. 2 Network

Press OK. You can reset the print server back to its
default factory settings, such as the
c Press a or b to choose Serial No. password and IP address information.
Press OK.
Your machine’s serial number will 3 Address&Fax
appear on the LCD. Address & Fax resets the following
settings:
d Press Stop/Exit.
 Speed Dial

Checking the firmware (Speed-Dial and Setup Groups)

version B
 Station ID
(Name and Number)
You can see the machine’s firmware version
 Report settings
on the LCD.
(Transmission Verification Report,
a Press Menu. Speed Dial and Fax Journal)

b Press a or b to choose Machine Info.  History

Press OK. (Caller ID history and Outgoing Call)

c Press a or b to choose Version.  Faxes in memory

Press OK. 4 All Settings
Your machine’s firmware version will
appear on the LCD.
You can restore all settings to the factory B
default.
d Press Stop/Exit. Brother strongly recommends performing
this procedure before handing over or
disposing of the machine.

93
How to reset the machine B

a Press Menu.

b Press a or b to choose
Initial Setup.
Press OK.

c Press a or b to choose Reset.

Press OK.

d Press a or b to choose the type of reset

(Machine Reset, Network,
Address&Fax or All Settings) you
want.
Press OK.
Press 1 to confirm.

e Press 1 to reboot the machine.

94
 C Settings and features tables C

Using the Settings

tables C

Your machine is easy to set up and operate.

All you have to do is press the Menu keys to
choose the settings and options you want to
set as they are displayed on the screen.
We have created step-by-step Settings
Tables so you can see all the available
choices for each setting and feature
at-a-glance. You can use these tables to
quickly choose your preferred settings in the
machine.

95
Menu table C

The menu table will help you understand the menu selections in the machine's programs. The
factory settings are shown in bold with an asterisk.

Menu ( ) C

Level1 Level2 Level3 Options Descriptions Page

Ink Test Print — Print Quality Lets you check the print 59
quality or alignment.
Alignment 60
Cleaning — Black Lets you clean the print 59
head.
Colour
All
Ink Volume — — Lets you check the See .
available ink volume.
General Setup Mode Timer — Off Sets the amount of time
before the machine
0Sec
returns to FAX mode.
30Secs
1Min
2Mins*
5Mins
Paper Type — Plain Paper* Sets the type of paper in 17
the paper tray.
Inkjet Paper
Brother BP71
Other Glossy
Transparency
Paper Size — A4* Sets the size of paper in 17
the paper tray.
A5
10x15cm
Letter
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

96
 Settings and features tables

Level1 Level2 Level3 Options Descriptions Page

General Setup Volume Ring Off Adjusts the ring volume. 9
(Continued) Low
Med*
High
Beeper Off Adjusts the volume of the 10
sounds when you press a
Low*
key.
Med
High
Speaker Off Adjusts the speaker 10
volume.
Low
Med*
High
LCD Settings Backlight Light* You can adjust the 10
brightness of the LCD
Med
backlight.
Dark
Dim Timer Off You can set how long the See .
LCD backlight stays on
10Secs
after the last key press.
20Secs
30Secs*
Sleep Mode — 1Min You can choose how long
the machine will remain
2Mins
idle before it goes into
3Mins Sleep Mode.
5Mins*
10Mins
30Mins
60Mins
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

97
Level1 Level2 Level3 Options Descriptions Page
Fax Setup Receive Receive Mode Fax Only* Choose the Receive 27
Mode that best suits your
Fax/Tel
needs.
External TAD
Manual
Ring Delay 0 Sets the number of rings 30
before the machine
1
answers in Fax Only or
2* Fax/Tel mode.
3
4
5
6
7
8
(Example for the
U.K.)
F/T Ring Time 20Secs Sets the length of the fast 30
double-ring time in
30Secs*
Fax/Tel mode.
40Secs
70Secs
Fax Detect On* Receives fax messages 31
automatically when you
Off
answer a call and hear fax
tones.
Remote Codes On* Allows you to answer all 39
calls at an extension or
(l51, #51)
external telephone and
Off use codes to turn the
machine on or off. You
can personalize these
codes.
Auto Reduction On* Cuts the size of incoming See .
faxes to fit the paper size.
Off
Memory Receive Off* You can set the machine
to send faxes to your PC.
PC Fax Receive
If you choose PC-Fax
Receive, you can turn on
the safety feature Backup
Print.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

98
 Settings and features tables

Level1 Level2 Level3 Options Descriptions Page

Fax Setup AddressBook Set Speed Dial — Stores Speed Dial 43
numbers, so you can dial
(Continued)
by pressing only a few
keys (and Start).
Setup Groups — You can set up Group See .
numbers for
broadcasting.
Report Setting XMIT Report On Choose the initial setup 26
for Transmission
On+Image
Verification Report.
Off*
Off+Image
Journal Period Off Sets the interval for the See .
automatic printing of the
Every 50 Faxes*
Fax Journal.
Every 6 Hours If you have chosen any
other option than Off or
Every 12 Hours
Every 50 Faxes, you
Every 24 Hours can set the time for the
chosen option.
Every 2 Days
If you have chosen
Every 7 Days Every 7 Days, you can
set the day of the week.
Print Document — — Prints incoming faxes
stored in the memory.
Remaining Jobs — — Check which jobs are in
the memory and cancel
chosen jobs.
Miscellaneous TX Lock — Prohibits most functions
except receiving faxes.
BT Call Sign Off* Use with BT Call Sign.
(U.K. Only) On
Caller ID On* View or print a list of the 32
last 30 Caller IDs stored in
(U.K. and Ireland Off
the memory.
only)
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk. C

99
Level1 Level2 Level3 Level4 Options Descriptions Page
Network WLAN TCP/IP BOOT Method Auto* Chooses the See .
BOOT method
Static
that best suits
RARP your needs.
BOOTP
DHCP
IP Address [000-255]. Enter the IP
address.
[000-255].
[000-255].
[000-255]
Subnet Mask [000-255]. Enter the Subnet
mask.
[000-255].
[000-255].
[000-255]
Gateway [000-255]. Enter the
Gateway
[000-255].
address.
[000-255].
[000-255]
Node Name BRWXXXXXXXXXXXX Enter the Node
name.
WINS Config Auto* Chooses the
WINS
Static
configuration
mode.
WINS Server (Primary) Specifies the IP
[Link] address of the
primary or
(Secondary)
secondary WINS
[Link]
server.
DNS Server (Primary) Specifies the IP
[Link] address of the
primary or
(Secondary)
secondary DNS
[Link]
server.
APIPA On* Automatically
allocates the IP
Off
address from the
link-local address
range.
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Web Connect Guide at [Link]
The default settings are shown in Bold with an asterisk.

100
 Settings and features tables

Level1 Level2 Level3 Level4 Options Descriptions Page

Network WLAN WLAN Assistant — — You can See .
configure your
(Continued) (Continued)
wireless network
settings using the
Brother
CD-ROM.
Setup Wizard — — You can manually
configure your
print server for a
wireless network.
WPS/AOSS — — You can easily
configure your
wireless network
settings using the
one-button push
method.
WPS w/PIN Code — — You can easily
configure your
wireless network
settings using
WPS with a PIN.
WLAN Status Status — You can see the
current wireless
network status.
Signal — You can see the
current wireless
network signal
strength.
SSID — You can see the
current SSID.
Comm. Mode — You can see the
current
Communication
Mode.
MAC Address — — You can see your
machine’s MAC
address.
Web Connect Proxy Settings Proxy Connection On You can change See .
Settings
Off*
the Web
connection
C
Address — settings.
Port —
User Name —
Password —
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Web Connect Guide at [Link]
The default settings are shown in Bold with an asterisk.

101
Level1 Level2 Level3 Level4 Options Descriptions Page
Network WLAN Enable — — On Lets you use the See .
wireless network
(Continued) Off*
connection.
Network Reset — — — Restores all
network settings
to the factory
default.
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Web Connect Guide at [Link]
The default settings are shown in Bold with an asterisk.

102
 Settings and features tables

Menu ( ) (continued) C

Level1 Level2 Level3 Options Descriptions Page

Print Reports XMIT Verify — — Prints these lists and See .
reports.
Address Book — Alphabetical
Order
Numerical Order
Fax Journal — —
User Settings — —
Network Config — —
WLAN Report — —
Caller ID hist. — —
Machine Info. Serial No. — — Lets you check the serial 93
number of your machine.
Version — — Lets you check the
firmware version of your
machine.
Initial Setup Date & Time Date & Time — Sets the date and time on 61
the screen and in the
headings of the faxes you
send.
Auto Daylight On* Automatically changes for See .
Daylight Savings Time.
Off
Station ID — Fax: Enter your name and fax See .
number to appear on
Name:
each page you fax.
Tone/Pulse — Tone* Choose the dialling mode.
Pulse
Dial Tone — Detection Turns Dial Tone Detection 92
on or off.
No Detection*
Phone Line Set — Normal* Choose the telephone 33
line type.
PBX
ISDN
Compatibility — Normal* Adjusts the modem speed 92
C
to help resolve
Basic(for VoIP)
transmission problems.
See Advanced User’s Guide.

See Quick Setup Guide.

The default settings are shown in Bold with an asterisk.

103
Level1 Level2 Level3 Options Descriptions Page
Initial Setup Reset Machine Reset Yes Resets all the machine’s 93
settings that you have
(Continued) No
changed, such as the
date and time, telephone
line type and Ring Delay.
Network Yes Resets the print server
back to its factory default
No
settings, such as the
password and IP address
information.
Address&Fax Yes Deletes all stored
Speed Dial numbers and
No
faxes, restores the
Station ID, Speed Dial
List, Transmission
Verification Report and
Fax Journal back to the
factory default settings.
All Settings Yes Resets all the machine’s
settings back to the
No
factory default.
See Advanced User’s Guide.

See Quick Setup Guide.

The default settings are shown in Bold with an asterisk.

104
 Settings and features tables

FAX ( ) C

Level1 Level2 Level3 Options Descriptions Page

Fax Resolution — — Standard* Sets the resolution for See .
outgoing faxes.
Fine
[Link]
Photo
Contrast — — Auto* Changes the brightness
of faxes you send.
Light
Dark
Address Book Search — Alphabetical You can dial by pressing 40
Order only a few keys (and
Start).
Numerical Order
Set Speed Dial — — Stores Speed Dial 43
numbers, so you can dial
by pressing only a few
keys (and Start).
Setup Groups — — You can set up Group See .
numbers for
broadcasting.
Outgoing Call Send a fax — — You can choose a number 41
from the Outgoing Call
Add to AddressBook
history and then send a
Delete fax to it, add it to the
Address Book, or delete
it.
Caller ID hist. Send a fax — — You can choose a number 42
from the Caller ID history
(U.K. and Ireland Add to AddressBook
and then send a fax to it,
only)
Delete add it to the Address
Book, or delete it.
Advanced Settings Broadcasting Add Number — You can send the same See .
fax message to more than
Address Book Alphabetical
Order one fax number.

Numerical Order
Complete — C
Real Time TX — On You can send a fax
without using the
Off*
memory.
Overseas Mode — On If you are having difficulty
sending faxes overseas,
Off*
set this to On.
Glass ScanSize — Letter Sets the glass scan size 25
for faxes.
A4*
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

105
Level1 Level2 Level3 Options Descriptions Page
Set New Default — — — You can save your fax See .
settings.
Factory Reset — — — You can restore all
settings back to the
factory default.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

106
 Settings and features tables

SCAN ( ) C

Level1 Level2 Level3 Options Descriptions Page

Scan to File Set with Panel — Off If you want to use the See .
(Set with PC)* control panel to change
the machine’s settings,
On
choose On.
The settings below will appear when On is selected in Set with Panel.
Scan Type — Colour* You can choose the scan
type for your document.
Black and White
Resolution — 100dpi You can choose the scan
resolution for your
200dpi*
document.
300dpi
600dpi
File Type — (If you choose the You can choose the file
Colour option in format for your document.
the Scan Type
setting)
PDF*
JPEG
(If you choose the
Mono option in
the Scan Type
setting)
TIFF
PDF*
Scan Size — A4* You can choose the scan
size for your document.
A5
10x15cm
Business Card
Letter
Legal
Remove Background — Off* Changes the amount of
background colour that is C
Low
removed.
Medium
High
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.

107
Level1 Level2 Level3 Options Descriptions Page
Scan to E-mail Set with Panel — Off If you want to use the See .
(Set with PC)* control panel to change
the machine’s settings,
On
choose On.
The settings below will appear when On is selected in Set with Panel.
Scan Type — Colour* You can choose the scan
type for your document.
Black and White
Resolution — 100dpi You can choose the scan
resolution for your
200dpi*
document.
300dpi
600dpi
File Type — (If you choose the You can choose the file
Colour option in format for your document.
the Scan Type
setting)
PDF*
JPEG
(If you choose the
Mono option in
the Scan Type
setting)
TIFF
PDF*
Scan Size — A4* You can choose the scan
size for your document.
A5
10x15cm
Business Card
Letter
Legal
Remove Background — Off* Changes the amount of
background colour that is
Low
removed.
Medium
High
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.

108
 Settings and features tables

Level1 Level2 Level3 Options Descriptions Page

Scan to OCR Set with Panel — Off If you want to use the See .
(Set with PC)* control panel to change
(Available after
the machine’s settings,
Presto! On
choose On.
PageManager is
downloaded for The settings below will appear when On is selected in Set with Panel.
Macintosh users. Scan Type — Colour You can choose the scan
See Accessing type for your document.
Brother Support Black and White*
(Macintosh) Resolution — 100dpi You can choose the scan
on page 5.) resolution for your
200dpi*
document.
300dpi
600dpi
File Type — Text* You can choose the file
format for your document.
HTML
RTF
Scan Size — A4* You can choose the scan
size for your document.
A5
10x15cm
Business Card
Letter
Legal
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.

109
Level1 Level2 Level3 Options Descriptions Page
Scan to Image Set with Panel — Off If you want to use the See .
(Set with PC)* control panel to change
the machine’s settings,
On
choose On.
The settings below will appear when On is selected in Set with Panel.
Scan Type — Colour* You can choose the scan
type for your document.
Black and White
Resolution — 100dpi You can choose the scan
resolution for your
200dpi*
document.
300dpi
600dpi
File Type — (If you choose the You can choose the file
Colour option in format for your document.
the Scan Type
setting)
PDF*
JPEG
(If you choose the
Mono option in
the Scan Type
setting)
TIFF
PDF*
Scan Size — A4* You can choose the scan
size for your document.
A5
10x15cm
Business Card
Letter
Legal
Remove Background — Off* Change the amount of
background colour that is
Low
removed.
Medium
High
Web Service Scan — — You can scan data by
using the Web Services
(Appears when Scan for E-mail — —
protocol.
you install a Web Scan for Fax — —
Services
Scanner, which is Scan for Print — —
displayed in your
computer’s
Windows®
Explorer.)
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.

110
 Settings and features tables

COPY ( ) C

Level1 Level2 Level3 Options Descriptions Page

Quality — — Fast Choose the Copy See .
resolution for the next
Normal*
copy.
Best
Paper Type — — Plain Paper* Choose the paper type 46
that matches the paper in
Inkjet Paper
the tray.
Brother BP71
Other Glossy
Transparency
Paper Size — — A4* Choose the paper size 46
that matches the paper in
A5
the tray.
10x15cm
Letter
Enlarge/Reduce 100%* — — — See .
Enlarge — 198% 10x15cmiA4 You can choose the
enlargement ratio for the
186% 10x15cmiLTR
next copy.
141% A5iA4
Reduce — 97% LTRiA4 You can choose the
reduction ratio for the next
93% A4iLTR
copy.
83% LGLiA4
69% A4iA5
47% A4i10x15cm
Fit to Page — — Your machine will adjust
the size of the next copy
to the paper size you set.
Custom(25-400%) — — You can choose the
enlargement or reduction
ratio for your type of
document.
Density — — Adjusts the density of
copies.
C
-2

-1

+1

+2

Stack/Sort — — Stack* You can choose to stack

or sort multiple copies.
Sort
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

111
Level1 Level2 Level3 Options Descriptions Page
Page Layout — — Off(1in1)* You can make N in 1, 2 in See .
1 ID, or Poster copies.
2in1(P)
2in1(L)
2in1(ID)
4in1(P)
4in1(L)
Poster (2x1)
Poster (2x2)
Poster (3x3)
2-sided Copy 2-sided Copy — Off* You can choose the
2-sided print settings.
Portrait
LongEdgeFlip
Landscape
LongEdgeFlip
Portrait
ShortEdgeFlip
Landscape
ShortEdgeFlip
Advanced — Normal*
2-sided1
2-sided2
Help
Advanced Settings — — Off* Change the amount of
background colour that is
Remove Background
removed.
(Options)
Low
Medium*
High
Set New Default — — — You can save your copy
settings.
Factory Reset — — — You can restore all the
settings back to the
factory default.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

112
 Settings and features tables

WEB ( ) C

Level1 Level2 Level3 Options Descriptions Page

Apps — — — Lets you connect the See .
— — — Brother machine to an
SkyDrive® Internet service.
Box — — —
Web services may have
Google Drive™ — — — been added and/or service
— — — names may have been
Evernote®
changed by the provider
Dropbox — — — since this document was
Facebook — — — published.

Picasa Web — — —
Albums™

Flickr® — — —

Please go to the Brother Solutions Center to download the Web Connect Guide at [Link]
The default settings are shown in Bold with an asterisk.

(Address Book) C

Level1 Level2 Level3 Options Descriptions Page

Search — — Alphabetical You can search for names 40
Order you have stored in the
Speed Dial memory.
Numerical Order
Set Speed Dial — — — Stores Speed Dial 43
numbers, so you can dial
by pressing only a few
keys (and Start).
Setup Groups — — — Sets up Group numbers See .
for broadcasting.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

113
Redial/Pause ( ) C

Level1 Level2 Level3 Options Descriptions Page

Outgoing Call Send a fax — — You can choose a number See .
history from the Outgoing Call
Add to AddressBook
history and then send a
Delete fax to it, add it to the
Address Book, or delete
it.
Caller ID hist. Send a fax — — You can choose a number
from the Caller ID history
(U.K. and Ireland Add to AddressBook
and then send a fax to it,
only)
Delete add it to the Address
Book, or delete it.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.

114
 Settings and features tables

Entering Text C

When you are setting certain menu selections, such as the Station ID, you may need to enter text
into the machine. Most dial pad keys have three or four letters printed on the keys. The keys for
0, # and l do not have printed letters because they are used for special characters.
Press the appropriate dial pad key the number of times shown in this reference table to access
the character you want.

Press one two three four five

Key time times times times times
2 A B C 2 A
3 D E F 3 D
4 G H I 4 G
5 J K L 5 J
6 M N O 6 M
7 P Q R S 7
8 T U V 8 T
9 W X Y Z 9

Inserting spaces C

To enter a space in a fax number, press c once between numbers. To enter a space in a name,
press c twice between characters.

NOTE
The characters that are available may differ depending on your country.

Making corrections C

If you entered an incorrect character and want to change it, press d to move the cursor under the
incorrect character, and then press Clear. Enter the correct character. You can also use the cursor
to go back and insert letters.
C
To erase all the characters, press Clear repeatedly.

Repeating letters C

If you need to enter a letter that is on the same key as the letter before, press c to move the cursor
to the right before you press the key again.

115
Special characters and symbols C

Press l, # or 0 repeatedly until you see the special character or symbol you want.

Press l for (space) ! " # $ % & ' ( ) +,-./m

Press # for :;<=>?@[]^_
Press 0 for ÄËÖÜÀÇÈÉ0

116
 D Specifications D

General D

NOTE
This chapter provides a summary of the machines’ specifications. For additional specifications
visit [Link]

Printer Type Inkjet

Print Head Mono: Piezo with 210 nozzles  1
Colour: Piezo with 210 nozzles  3
Memory Capacity 64 MB
LCD (Liquid Crystal 1.8 in. (44.9 mm) TFT Colour LCD 1
Display)
Power Source AC 220 to 240V 50/60Hz
Power Consumption 2 Copying Mode: Approx. 18 W 3
Ready Mode: Approx. 3.5 W 4
Sleep Mode: Approx. 1.1 W 4
Off: Approx. 0.2 W 4 5
1
Measured diagonally.
2
Measured when the machine is connected to the USB interface. Power consumption varies slightly depending on the
usage environment or part wear.
3
When using ADF, single-sided printing, resolution: standard / document: ISO/IEC 24712 printed pattern.
4
Measured according to IEC 62301 Edition 2.0.
5
Even when the machine is turned off, it will automatically turn itself on periodically for print head maintenance, and
then turn itself off.

117
 Dimension

180 mm

410 mm

374 mm

519 mm

Weight 9.0 kg
Noise Level Sound Pressure
Operating: LPAm = 50 dB(A) (Maximum) 1
Sound Power 2 3
Copying: LWAd = 6.14 B(A) (Mono)
LWAd = 5.96 B(A) (Colour)
Ready: LWAd = 3.23 B(A) (Mono/Colour)
Temperature Operating: 10 to 35 C
Best Print Quality: 20 to 33 C
Humidity Operating: 20 to 80% (without condensation)
Best Print Quality: 20 to 80% (without condensation)
ADF (automatic Up to 20 pages
document feeder)
Paper: 80 g/m2 A4 or Letter size
Document Size ADF Width: 148 mm to 215.9 mm
ADF Length: 148 mm to 355.6 mm
Scanner Glass Width: Max. 215.9 mm
Scanner Glass Length: Max. 297 mm
1
Noise depends on printing conditions.
2
In accordance with ISO9296
3
Office equipment with LWAd>6.30 B(A) is not suitable for use in room where people require high levels of
concentration. Such equipment should be placed in separate rooms because of the noise emission.

118
 Specifications

Print media D

Paper Input Paper Tray D

 Paper type:
Plain Paper, Inkjet Paper (coated paper), Glossy Paper 1 and
Transparency 1 2
 Paper size 3:
A4, Executive, Letter, A5, A6, Envelopes (Com-10, DL, C5, Monarch),
Photo (10  15 cm), Photo 2L (13  18 cm) and Index Card
(127  203 mm)
Width: 98 mm - 215.9 mm
Length: 148 mm - 297 mm
For more details, see Paper weight, thickness and capacity
on page 20.
 Maximum paper tray capacity:
Approx. 100 sheets of 80 g/m2 plain paper
Paper Output Up to 50 sheets of 80 g/m2 plain paper (face up print delivery to the output
paper tray) 1
1
For glossy paper or transparencies, remove printed pages from the output paper tray immediately after they exit the
machine to avoid smudging.
2
Use only transparency paper recommended for inkjet printing.
3
See Paper type and size for each operation on page 20.

119
Fax D

Compatibility ITU-T Group 3

Modem Speed Automatic Fallback
14,400 bps
Scanning Width ADF: 208 mm (A4)
Scanner Glass: 204 mm (A4)
Printing Width 204 mm (A4)
Greyscale Monochrome: 8 bit (256 levels)
Colour: 24 bit (8 bit per colour/ 256 levels)
Resolution Standard
203  98 dpi (Mono)
203  196 dpi (Colour)
Fine
203  196 dpi (Mono/Colour)
Superfine
203  392 dpi (Mono)
Photo
203  196 dpi (Mono)
Speed Dial 40 stations
Groups Up to 6
Broadcasting 90 (40 Speed Dial/50 Manual Dial)
Automatic Redial 3 times at 5 minute intervals
Memory Transmission Up to 170 1 pages
Out of Paper Reception Up to 170 1 pages
1
“Pages” refers to the “ITU-T Test Chart #1” (a typical business letter, Standard resolution, MMR code). Specifications
and printed materials are subject to change without prior notice.

120
 Specifications

Copy D

Colour/Monochrome Yes/Yes
Copy Width 204 mm 1
Multiple Copies Stacks/Sorts up to 99 pages
Enlarge/Reduce 25% to 400% (in increments of 1%)
Resolution Prints up to 1200  2400 dpi
2-sided Yes
 Paper type:
Plain paper
 Paper size:
A4, Letter, A5
1
When copying on A4 size paper.

121
Scanner D

Colour/Monochrome Yes/Yes
TWAIN Compliant Yes
(Windows® XP 1/Windows Vista®/Windows® 7/Windows® 8)
(Mac OS X v10.6.8, 10.7.x, 10.8.x)
WIA Compliant Yes
(Windows® XP 1/Windows Vista®/Windows® 7/Windows® 8)
ICA Compliant Yes (Mac OS X v10.6.8, 10.7.x, 10.8.x)
Colour Depth 30 bit colour Processing (Input)
24 bit colour Processing (Output) / 256 levels per colour
Greyscale 10 bit colour Processing (Input)
8 bit colour Processing (Output) / 256 levels per colour
Resolution Up to 19200  19200 dpi (interpolated) 2
Up to 1200  2400 dpi (optical) (Scanner Glass)
Up to 1200  600 dpi (optical) (ADF)
Scanning Width and Length (Scanner Glass)
Width: Up to 213.9 mm
Length: Up to 295 mm
(ADF)
Width: Up to 213.9 mm
Length: Up to 353.6 mm
1
Windows® XP in this User’s Guide includes Windows® XP Home Edition, Windows® XP Professional, and Windows®
XP Professional x64 Edition.
2 Maximum 1200  1200 dpi scanning when using the WIA Driver for Windows® XP, Windows Vista®, Windows® 7 and
Windows® 8 (resolution up to 19200  19200 dpi can be selected by using the Brother scanner utility).

122
 Specifications

Printer D

Resolution Up to 1200  6000 dpi

Printing Width 3 204 mm [210 mm (borderless) 1]
Borderless 2 A4, Letter, A6, Photo (10  15 cm), Index Card
(127  203 mm), Photo 2L (13  18 cm)
2-sided  Paper type:
Plain paper
 Paper size:
A4, Letter, A5, Executive
Print Speed 4
1 When the Borderless feature is set to On.
2
See Paper type and size for each operation on page 20.
3
When printing on A4 size paper.
4 For detailed specifications visit [Link]

123
Interfaces D

USB 1 2 A USB 2.0 interface cable that is no longer than 2 m.

Wireless LAN IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode)
1
Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB
1.1 interface.
2
Third party USB ports are not supported.

124
 Specifications

Network D

NOTE
For more information about the Network specifications, see Software and Network User’s
Guide.

You can connect your machine to a network for Network Printing, Network Scanning, PC Fax
Send, PC Fax Receive (Windows® only) and Remote Setup 1. Also included is Brother BRAdmin
Light 2 Network Management software.

Wireless Network SSID (32 characters), WEP 64/128 bit, WPA-PSK (TKIP/AES),
Security WPA2-PSK (AES)
Wireless Setup AOSS™ Yes
Support Utility WPS Yes
1 See Computer requirements on page 126.
2
(Windows®) If you require more advanced printer management, use the latest Brother BRAdmin Professional utility
version that is available as a download from [Link]
(Macintosh) The latest Brother BRAdmin Light is available as a download from [Link]

125
Computer requirements D

SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS

Hard Disk Space to
PC Interface
install
Computer Platform & Operating For
Processor
System Version Wireless Applications
USB 2 802.11b/g/n
For Drivers
(including
Drivers)
Windows ® Windows® XP Printing 32bit (x86) 150 MB 1 GB
Operating or 64bit
Home 1 4 PC Fax 3
System (x64)
Windows® XP Scanning processor
14
Professional
Windows Vista® 1 4 500 MB 1.3 GB

Windows® 7 1 4 650 MB

Windows® 8 1 4
Windows Server® N/A Printing 50 MB N/A
2003

Windows Server®
2003 R2

Windows Server®
2008
Windows Server® 64bit (x64)
2008 R2 processor

Windows Server®
2012
Macintosh Mac OS X v10.6.8 Printing Intel® 80 MB 550 MB
Operating Processor
OS X v10.7.x PC Fax (Send) 3
System
OS X v10.8.x Scanning
Conditions:
1
For WIA, 1200  1200 resolution. Brother Scanner For the latest driver updates, visit us at
Utility enables to enhance up to [Link]
19200  19200 dpi.
All trademarks, brand and product names are the
2
Third party USB ports are not supported. property of their respective companies.
3 PC Fax supports black and white only.
4
PaperPort™ 12SE supports Windows® XP Home
(SP3 or greater), XP Professional (SP3 or
greater), XP Professional x64 Edition (SP2 or
greater), Windows Vista® (SP2 or greater),
Windows® 7 and Windows® 8.

126
 Specifications

Consumable items D

Ink The machine uses individual Black, Yellow, Cyan and Magenta ink
cartridges that are separate from the print head assembly.
Service Life of Ink The first time you install a set of ink cartridges the machine will use
Cartridge an amount of ink to fill the ink delivery tubes for high quality
printouts. This process will only happen once. After this process is
complete the cartridges provided with your machine will have a
lower yield than standard cartridges (80%). With all following ink
cartridges you can print the specified number of pages.
Replacement <Standard Yield Black> LC121BK
Consumables <Standard Yield Yellow> LC121Y
<Standard Yield Cyan> LC121C
<Standard Yield Magenta> LC121M
Black, Yellow, Cyan and Magenta - Approximately 300 pages 1
<High Yield Black> LC123BK
<High Yield Yellow> LC123Y
<High Yield Cyan> LC123C
<High Yield Magenta> LC123M
Black, Yellow, Cyan and Magenta - Approximately 600 pages 1
1 Approx. cartridge yield is declared in accordance with ISO/IEC 24711.

For more information about the replacement consumables, visit us

at [Link]

What is Innobella™?
Innobella™ is a range of genuine consumables offered by Brother.
The name "Innobella™" derives from the words "Innovation" and
"Bella" (meaning "Beautiful" in Italian) and is a representation of the
"innovative" technology providing you with "beautiful" and "long
lasting" print results.
When you print photo images, Brother recommends Innobella™
glossy photo paper (BP71 series) for high quality. Brilliant prints are
made easier with Innobella™ Ink and paper.
D

127
 E Index

A Custom telephone features on a single

line ........................................................... 89
Address Book
Group dial D
setting up ...........................................43
using ..................................................40 Dialling
Groups ...................................43, 93, 113 a pause ................................................. 43
Speed Dial ............................................40 Address Book ....................................... 40
changing ............................................44 Caller ID history .................................... 42
deleting ..............................................44 manual .................................................. 40
ADF (automatic document feeder) ...........21 Outgoing Call ........................................ 41
Answering machine (TAD) .......................35 Document
connecting .............................................36 loading ............................................ 21, 22
Apple Macintosh
See Software and Network User’s Guide. E
Automatic
fax receive .............................................27 Envelopes ....................................13, 14, 20
Fax Detect ..........................................31 Error messages on LCD .......................... 64
Absorber NearFull ................................ 64
B B&W Print Only .................................... 64
Cannot Detect ...................................... 65
Brother Cannot Print ......................................... 65
CreativeCenter ........................................4 Comm. Error ......................................... 65
Cover is Open ...................................... 65
C Data Remaining .................................... 65
Document Jam ..................................... 66
Caller ID ...................................................32 Ink Absorber Full .................................. 66
Caller ID history ....................................42 Ink low .................................................. 67
Add to Address Book .........................42 No Ink Cartridge ................................... 67
Delete .................................................42 No Paper Fed ....................................... 68
Send a fax ..........................................42 Not Registered ............................... 40, 68
Cleaning Out of Fax Memory ............................... 68
print head ..............................................59 Out of Memory ...................................... 69
scanner .................................................58 Paper Jam ............................................ 69
Connecting Unable to Clean .................................... 70
external TAD Unable to Init. ....................................... 70
(answering machine) ...................... 35, 36 Unable to Print ...................................... 70
external telephone ................................37 Unable to Scan ..................................... 70
Consumable items .................................127 Wrong Paper Size ................................ 71
Control panel overview ..............................6 Extension telephone, using ............... 38, 39
ControlCenter External telephone, connecting ............... 37
See Software and Network User’s Guide.
Copy
paper size .............................................46
paper type .............................................46
using scanner glass ..............................22

128
F J
Fax codes Jams
changing ...............................................39 document ............................................. 73
Remote Activation Code .......... 31, 37, 39 paper .................................................... 75
Remote Deactivation Code ............ 37, 39
using .....................................................39 L
Fax Detect ................................................31
Fax, from PC LCD (Liquid Crystal Display) ................... 95
See Software and Network User’s Guide. Brightness ............................................ 10
Fax, stand-alone
receiving ...............................................27 M
difficulties .................................... 86, 87
F/T Ring Time, setting .......................30 Macintosh
Fax Detect .........................................31 See Software and Network User’s Guide.
from extension telephone ........... 37, 39 Maintenance, routine
Ring Delay, setting .............................30 replacing ink cartridges ........................ 55
telephone line interference / VoIP ......92 Manual
sending .................................................24 dialling .................................................. 40
change scanner glass size ................25 receive .................................................. 27
colour fax ...........................................25 Multi-line connections (PBX) ................... 36
difficulties ...........................................88
telephone line interference / VoIP ......92 N
Transmission Verification Report .......26
Network
Fax/Tel mode
Printing
answering at extension
See Software and Network User’s Guide.
telephones ..................................... 37, 39
Scanning
Remote Activation Code ................ 37, 39
See Software and Network User’s Guide.
Remote Deactivation Code ............ 37, 39
Nuance™ PaperPort™ 12SE
Ring Delay ............................................30
See Software and Network User’s Guide.
Also see Help in the PaperPort™ 12SE
G application.
Greyscale ...................................... 120, 122 O
H Outgoing Call
Add to Address Book ........................... 41
Help Delete ................................................... 41
LCD messages .....................................95 Send a fax ............................................ 41
Menu Table ...........................................96
P
I
Paper ............................................... 18, 119 E
Ink cartridges capacity ................................................ 20
ink dot counter ......................................55 loading ............................................ 11, 13
replacing ...............................................55 loading envelopes ................................ 13
Innobella™ .............................................127 printable area ....................................... 16
size ....................................................... 17
size of document .................................. 21
type ................................................ 17, 20

129
Presto! PageManager Telephone line
See Software and Network User’s Guide. connections .......................................... 36
Also see Help in the Presto! PageManager difficulties .............................................. 86
application. interference / VoIP ................................ 92
Print multi-line (PBX) .................................... 36
difficulties ..............................................81 type ....................................................... 33
paper jams ............................................75 Text, entering ........................................ 115
printable area ........................................16 special characters .............................. 116
resolution ............................................123 Transferring your faxes or
specifications ......................................123 Fax Journal report ................................... 72
Printing Transparencies ..........................18, 20, 119
See Software and Network User’s Guide. Troubleshooting
document jam ....................................... 73
R error messages on LCD ....................... 64
if you are having difficulty
Receive Mode copying .............................................. 89
External TAD .........................................27 document jam .................................... 73
Fax Only ................................................27 incoming calls .................................... 89
Fax/Tel ..................................................27 Network ............................................. 90
Manual ..................................................27 paper handling .................................. 84
Redial/Pause ............................................41 print quality ........................................ 83
Remote Setup printing .............................................. 81
See Software and Network User’s Guide. printing received faxes ...................... 86
Resolution receiving faxes .................................. 87
copy ....................................................121 scanning ............................................ 90
fax .......................................................120 software ............................................. 90
print .....................................................123 telephone line or connections ........... 86
scan ....................................................122 maintenance messages on LCD .......... 64
Ring Delay, setting ...................................30 paper jam ............................................. 75

S U
Scanning Unscannable area ................................... 23
See Software and Network User’s Guide.
Serial Number V
how to find............... See inside front cover
Sockets Volume, setting
EXT beeper .................................................. 10
External telephone .............................37 ring ......................................................... 9
Step-by-step Settings Tables ...................95 speaker ................................................. 10

T W
TAD (telephone answering device), Web Services (Scan) ............................. 110
external ............................................. 27, 35 Windows®
connecting ...................................... 35, 36 See Software and Network User’s Guide.
Receive Mode .......................................27 Wireless Network
recording OGM .....................................36 See Quick Setup Guide and Software and
Network User’s Guide.

130
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