CUSTOMER INFORMATION SHEET / KNOW YOUR POLICY

Customer Information Sheet reference no. ________

This document provides key information about your Policy. You are also advised to go through your Policy
document.

Sl. Title Description in Simple Words Policy

no. (Please refer to applicable Policy Clause Number in next Clause
column) Number

1. Name of the Axis Max Life Smart Term Plan Plus Policy
Insurance Product Preamble
and Unique UIN- 104N127V02
Identification
Number
(UIN)
2. Policy Number Policy
Schedule
3. Type of Insurance A Non-linked Non-Participating Individual Pure Risk Life Policy
Policy Insurance Plan Preamble
4. Basic Policy details  Instalment Premium: Policy
 Mode of Premium payment: (Please tick relevant option) Schedule
 Annually
 Half Yearly
 Quarterly
 Monthly
 Single
 Base Sum Assured:
 Sum Assured on Death at inception:
 Monthly Income chosen at inception:
 Income Cover: (Please tick relevant option)
 Level income
 Inflation-Proof income
 NA
 Maturity Benefit:
 Policy Term:
 Premium Payment Term:
 Survival Benefit:
5. Policy  Benefits payable on Death:
Coverage/benefits
payable  If the Policy is in force, provided all the due Premiums Clause 1.1.1
have been paid and is not under Reduced Paid Up Mode, of Part C
then, upon death of the Life Insured, during the Policy
Term, We will pay the Death Benefit to the Claimant as
per the Plan Variant selected by You.

The Product has seven Plan Variants:-

o Regular Cover
o Rebalancing Cover

Date of Modification: 14th April 2025

 o Early ROP Plus
o Smart Cover
o Return of Premium
o Whole Life Cover
o Income Protection Cover

 Maturity Benefits Clause 2 of

 The Maturity Benefit is only available if you have selected Part C
the ‘Return of Premium (ROP)’, ‘Early ROP Plus Cover’,
or ‘Whole Life Cover’ Plan Variants. No Maturity Benefit
is provided for other Plan Variants.

 Survival Benefits
 The Survival Benefit is only available if you have selected Clause 5 of
the ‘Early ROP Plus’, or ‘Whole Life Cover’ Plan Variants. Part C
No Survival Benefit is provided for other Plan Variants.

 Surrender Benefits
Clause 1 of
 You may request in writing to Surrender the Policy at any Part D
time but You will get the Surrender Value only if the Policy
has acquired the Surrender Value or Early Exit Value or
Special Exit Value or Additional Special Exit Value.

 Options to Policyholders for availing benefits, if any,

covered under the Policy:

 TERMINAL ILLNESS BENEFIT

 If the Policy is in force and is not under Reduced Paid Up Clause 1.2
Mode, then, upon Diagnosis of Life Insured with a of Part C
Terminal Illness, during the Policy Term, We will pay
100% of the Guaranteed Death Benefit (subject to
maximum of Rs. 1 Crore) as accelerated Terminal Illness
Benefit to the Claimant. For more details, please refer to
Policy document.

 COVER CONTINUANCE BENEFIT OPTION

 If the Policy has completed at least three (3) Policy Years

from the Date of Commencement of Risk and all the due
Premiums have been received in full and the Policy is in
force, then, upon You submitting a prior written request Clause 1.3
to Us at least 30 days (15 days in case of monthly mode) of Part C
in advance before the next Policy Anniversary, You shall
be allowed to have a cover continuance benefit under the
Policy for a period extending upto 12 months from the due
date of first unpaid Premium (“Cover Continuance Benefit
Period”).
 During this Cover Continuance Benefit Period, the

Date of Modification: 14th April 2025

 Premium (including the Rider(s) Premium, additional
Premium (if any) for the other inbuilt benefits, any
Underwriting Extra Premium, loadings for modal
premiums, applicable taxes, cesses and levies, etc. if
any) due and payable for the said period shall be deferred
(“Deferred Amount”) but the risk cover under the Policy
and Rider(s) shall continue as per the terms and
conditions of the Policy and Rider(s), respectively. In
case of any claim under the Policy on the happening of
any insured event during this period, We shall pay the
eligible claim under the Policy after deducting all the
Deferred Amount.

 INSTA PAYMENT ON CLAIM INTIMATION

 In case of death of the Life Insured post completion of

minimum Waiting Period of One (1) Policy Year from the
Date of Commencement of Risk or Revival of the Policy
and provided the Policy is in force, the Company shall
upon receipt of intimation of death claim (along with the
required supporting documents which include the death
certificate, cancelled cheque / bank account details, claim Clause 1.4
intimation form, KYC of Claimant or any other document of Part C
as may be required from time to time), endeavor to pay
an accelerated death benefit as per the Base Sum
Assured range from applicable Guaranteed Death Benefit
within One (1) working day from the claim registration
date as gesture to provide interim support. It is clarified
that any payment shall be made upon the Company being
satisfied with respect to the validity and enforceability of
the documents submitted along with the intimation of
death claim.

 LIFELINE PLUS

 The Lifeline Plus Top-Up Sum Assured option allows a Clause 1.5
female Life Insured to increase her Base Sum Assured of Part C
following the death of her spouse, provided the Policy is
force, and the following conditions are met.

 HEALTH MANAGEMENT SERVICES

 To support the health and wellbeing of the Life Insured,

You have the option to access health management
Clause 1.6
services, including medical second opinions,
of Part C
consultations, and discounts on medicines from our
registered service providers. These services are
designed to help the Life Insured receive accurate
diagnoses and access the appropriate care.

Date of Modification: 14th April 2025

  Pregnancy Related Complications and Congenital
Anomalies of Newborn (maternity cover)

 The ‘maternity cover’ provides financial support in case Clause 1.7

of pregnancy complications and congenital anomalies in of Part C
newborns. Please refer to Annexure B of the Policy for
the list of pregnancy complications (for mother) and
congenital anomalies in newborns (for child) covered
under this option and the percentage of the Maternity
Cover Sum Assured amount payable on happening of
such complication or anomalies.

 Other benefits/options payable, specific to the policy,

if any:

 SUM ASSURED BOOSTER Clause 1.8

of Part C
 If You are entitled for discount and have opted for the
‘Regular Cover’ and ‘Return of Premium’ Plan Variants,
You will have an option to choose between the first-year
discount or an increase in the Sum Assured on Death in
lieu of the discount (“Sum Assured Booster”). The Sum
Assured Booster for a Regular Premium Payment Option
will be 2% of Base Sum Assured and for Single Premium
Payment Option/ Limited Premium Payment Option, it will
be 3% of Base Sum Assured. The Sum Assured Booster
will be considered as top –up sum assured only and will
not change the Base Sum Assured band. Clause 3 of
Part C
 REDUCED PAID-UP BENEFIT/ NON FORFEITURE
OPTIONS

 If Return of Premium, or ‘Early ROP Plus’ or ‘Whole Life

Cover’ Plan Variants was chosen by You at the Date of
Inception of Policy and Policy has acquired a Surrender
Value, then, in the event of non-payment of the due
Premiums by You to Us, on the expiry of the Grace
Period, this Policy will not become a Lapsed Policy and
by default will continue under Reduced Paid-Up Mode
unless revived. A Reduced Paid-Up Policy can be revived
within a Revival Period, subject to conditions, for revival
of Lapsed Policy. If a Reduced Paid-Up Mode Policy is
not revived within Revival Period, then the Policy cannot
be revived and the Policy will continue as Reduced Paid-
Up Policy for the remaining Policy Term.

Date of Modification: 14th April 2025

6. Options available (in This is not applicable
case of Linked
Insurance Products)
7. Option available (in This is not applicable
case of Annuity
product)
8. Riders opted, if any Policy
 Axis Max Life Waiver of Premium Plus Rider Schedule
(Please tick relevant (UIN:104B029V05): This rider provides waiver of all future
option) premiums under a policy and all other attaching riders provided
the base policy and attaching riders are in force.
 Axis Max Life Accidental Death and Dismemberment
Rider (UIN: 104B027V05): This rider provides additional
benefits in case of death or dismemberment of the Life Insured
due to an accident.
 Axis Max Life Critical Illness and Disability Rider (UIN:
104B033V02): This rider provides benefit upon diagnosis of any
of the critical illnesses covered.
9. Exclusions (events Brief list of the applicable exclusions, if any:
where insurance
coverage is not  SUICIDE EXCLUSION
payable), if any.
 Notwithstanding anything stated herein, if the Life Insured Clause 5.1 of
commits suicide, within 12 (Twelve) months from the Date of Part F
Commencement of Risk of Policy or from the date of Revival
of this Policy, as applicable, all risks and benefits under this
Policy shall cease and in such an event. We will only refund
the sum of Total Premiums Paid, loading for modal premium
and Underwriting Extra Premium, if any, received under the
Policy by Us till the death of the Life Insured to the Claimant.

 For exclusions applicable to Accidental Cover please refer to Clause 5.2 of

clause 5.2 of Part F of the Policy. Part F

Clause 6 of
 For exclusions applicable on maternity cover please refer to
Part F
Annexure – B of Policy Document
10. Waiting /lien Period, a. 90 days, in case, the Policy is sourced through Point of Clause 63 of
if any Sale; and Part B
b. a period of 10 months, in case of benefit cover Option of
‘maternity cover’ starting from the Date of Commencement
of Risk or Date of Issuance of Policy or date of Revival,
whichever is later.
c. A period of 1 year, in case of insta payment on claim
intimation starting from the Date of Commencement of
Risk or Date of Issuance of Policy or date of Revival,
whichever is later

Date of Modification: 14th April 2025

11. Grace period Number of Days: (Please tick relevant option) Clause 6 of
 15 days where the premium is paid on monthly mode Part C
 30 days in all other cases
12. Free Look Period Number of days: 30 days beginning from the date of receipt of Clause 6 of
the Policy. Part D
13. Lapse, paid-up and  Grace Period:
revival of the Policy
 The Premium is due and payable by the due date specified in Clause 6 of
the Schedule. If the Premium is not paid by the due date, You Part C
may pay the same during the Grace Period without any
penalty or late fee.

 The insurance coverage continues during the Grace Period.

However, if the overdue Premium is not paid even in the
Grace Period and the Life Insured dies, then, We will pay the
death benefit after deducting the unpaid Premium (if any) till
date of death.

 Lapse Period

 A Policy which has not acquired Surrender Value /Early Exit Clause 7 of
Value Part D
 Policy Renewal
 The Premium is due and payable by the due date as specified Policy
in the Policy Schedule. The Policy will be renewed only upon Schedule
receipt of due Premium.

 Revival Period: Clause 3 of

 It means the period of five consecutive complete years from Part D
the date of first unpaid Premium.
14. Policy Loan, if  Brief description
applicable
 Subject to the terms and condition of the Policy, if You have
opted for Return of Premium, Early ROP Plus Cover and
Whole Life Cover’ as Plan Variants and once this Policy has Clause 2 of
acquired the Surrender Value, then, You will be eligible for Part D
grant of loans from Us.
15. Claims/Claims Turn Around Time (TAT) for claims settlement: Please refer
Procedure to Annexure –B for details

 Notice of Claim – All cases of death must be notified

immediately to us in writing. However, We may condone delay
on merit for delayed claims where the reason for delay is
proved to be for reasons beyond the control of the Claimant.

 Please note that all death claims will be payable to the

nominee/legal heir of the Policyholder.

Date of Modification: 14th April 2025

  Claim forms as required by us must be completed and
furnished to us, at the Claimant’s expense, within 90 days
after the date the insured event happens, unless specified
otherwise. A list of primary claim documents listing the
normally required documents is attached to the Policy.
Submission of the listed documents, forms or other proof,
however, shall not be construed as an admission of liabilities
by the Company. We reserve the right to require any
additional proof and documents in support of the claim.

 Helpline number

1860-120-5577 (Call charges apply) or 0124- 4219090

 Contact Details of the Insurer:

Axis Max Life Insurance Limited, Plot No. 90C, Udyog Vihar,
Sector 18, Gurugram-122015, Haryana, India. Website -
[Link]

 Link for downloading claim form and list of documents

required including bank account details:

 [Link]

We will require the following documents in case of claim under

this Policy regarding the death of the Life Insured:

 claimant’s statement in the prescribed form (death claim

application form -form A);
 original Policy document;
 a copy of police complaint/ first information report (in the case
of death by accident or unnatural death or suicidal death of Clause 2 of
the Life Insured); Part F
 All medical/ hospital records (including diagnostic records) in
case of hospitalisation;
 a copy of duly certified post mortem report, autopsy/viscera
report and a copy of the final police investigation report
/charge sheet (in the case of death by accident or unnatural
death or suicidal death of the Life Insured);
 original/ attested copy of death certificate issued by the
local/municipal authority (only in the case of death of the Life
Insured);
 discharge summary / indoor case papers in case death
happened due to medical reasons in a hospital;
 medical booklet / CGHS card details in case of defence and
central government personnel;
 body transfer certificate / embassy documents / postmortem
report whichever applicable in case of death in foreign
country;

Date of Modification: 14th April 2025

  complete passport copy in case of death in foreign country;
 a self-attested copy of identity proof of the Claimant including
Nominee(s) bearing their photographs and signatures (only in
the case of the death of the Life Insured);
 other life / health insurance details with claim history details;
 employer certificate with complete leave records (Form E);
 ITR for last 3 years / GST certificate in case of self-employed;
 in case of a medical/natural death of the Life Insured, the
attending physician’s statement (Form C) and the medical
records (admission notes, discharge/death summary, test
reports, etc.);
 NEFT mandate form attested by bank authorities
 Bank details of Claimant;
 any other document or information required by Us for
assessing and approving the claim request.

 In case of claim with towards Terminal Illness:

 Claimant’s statement in the prescribed form;

 a copy of police complaint/ first information report (wherever
applicable);
 attending physician's statement;
 certificate by a Medical Practitioner confirming Diagnosis of
Terminal Illness of the Life Insured/ Secondary Life;
 All medical/ hospital records (including diagnostic records)
pertaining to Terminal Illness and treatment.
 a self-attested copy of identity proof of the Claimant including
Nominee(s), if any, bearing their photographs and signatures;
and
 any other documents/information required by Us for assessing
and approving the claim request.

 In case of Maturity claim:

 NEFT Form (if not provided earlier)

 a cancelled cheque or copy of passbook with pre-printed
name and bank account number, for payout through NEFT (if
not provided earlier)
 a self-attested photo ID proof

 In case of claim under the ‘Maternity Cover’

 claimant’s statement in the prescribed form (form AA);

 first consultation records (where Life Insured and child went
with initial signs/symptoms)
 employer's certificate with complete leave records (Form E)
 a cancelled cheque or copy of passbook with pre-printed
name and bank account number, for payout through NEFT (if
not provided earlier)
 NEFT Form (if not provided earlier)

Date of Modification: 14th April 2025

  Bank statement of last 2 years of the Life Insured
 certificate by a Medical Practitioner confirming Diagnosis of
complications of pregnancy or congenital anomalies
 physician's statement from treating Medical Practitioner
 all medical/ hospital records (including Diagnostic records)
pertaining to Diagnosis of complications of pregnancy or
congenital anomalies and treatment
 a self-attested photo ID proof.
16. Policy Servicing Turn Around Time (TAT): Please refer to Annexure –B for
details
 Helpline number

 1860-120-5577 (Call charges apply) or 0124- 4219090

 Contact Details of the Insurer:

 Axis Max Life Insurance Limited, Plot No. 90C, Udyog Vihar,
Sector 18, Gurugram-122015, Haryana, India. Website -
[Link]

 Link for downloading applicable forms and list of

documents required including bank account details:

 [Link]

 We will require the following documents in case of policy

servicing under this Policy regarding the death of the Life
Insured:
 Application in the prescribed form;
 original Policy document (if any);
 identity proofs (such as copy of Passport, PAN card,
Voter identity card, Aadhar (UID) card, etc.) of the
Policyholder or Life Insured (bearing their photographs
and signatures);
 NEFT mandate form attested by bank authorities, along
with a cancelled cheque or bank account passbook;
 any other documents or information required by Us for
assessing and approving the claim request;
17. Grievances  Contact Details of Grievance Redressal Officer of the Clause 1 of
/Complaints insurer: Part G
 Grievance Redressal Officer, Axis Max Life Insurance Limited,
Plot No. 90C, Udyog Vihar, Sector 18, Gurugram-122015,
Haryana, India

 Link for registering the grievance with the insurer’s

portal

 [Link]
service/grievance-redressal

Date of Modification: 14th April 2025

  Contact details of Ombudsman
As per
 Refer Annexure A for the Ombudsman details Annexure A

Declaration by the Policyholder

I have read the above and confirm having noted the details.

Place: (Signature of the Policyholder)

Date:

Note:
i. For the product related documents including the Customer Information sheet please
refer to the [Link]
plus
ii. In case of any conflict, the terms and conditions mentioned in the Policy document
shall prevail.
iii. Base Sum Assured is subject to underwriting, for actual Sum Assured details &
updated UIN number (in case of modification), please refer to the Policy document.
iv. In the event of any conflict or discrepancy between any translated version and
the English language version of this CIS, the English language version of this CIS shall
prevail.

Date of Modification: 14th April 2025

 Annexure A: List of Insurance Ombudsman

AHMEDABAD - Office of the Insurance Ombudsman, 6th Floor, Jeevan Prakash Bldg, Tilak Marg,
Relief Road, Ahmedabad-380 001. Tel.:- 079-25501201/02/05/06 Email:
[Link]@[Link]. (State of Gujarat and Union Territories of Dadra & Nagar
Haveli and Daman and Diu.)
BENGALURU - Office of the Insurance Ombudsman, Jeevan Soudha Bldg., PID No. 57-27-N-
19, Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru – 560 078. Tel.: 080-
26652049/26652048 Email: [Link]@[Link]. (State of Karnataka)
BHOPAL- Office of the Insurance Ombudsman,1st Floor, Jeevan Shikha, 60-B, Hoshangabad
Road, Opp. Gayatri Mandir, Bhopal-462 011. Tel.:- 0755-2769201/2769202 Email:
[Link]@[Link] (States of Madhya Pradesh and Chhattisgarh.)
BHUBANESHWAR - Office of the Insurance Ombudsman, 62, Forest Park, Bhubaneswar - 751
009. Tel.:- 0674-2596461/2596455 Email: [Link]@[Link] (State of
Odisha.)
CHANDIGARH - Office of the Insurance Ombudsman, S.C.O. No. 20-27, Ground Floor, Jeevan
Deep Building, Sector 17-A, Chandigarh-160017. Tel.:- 0172 - 4646394/2706468 Email:
[Link]@[Link] [States of Punjab, Haryana (excluding 4 districts viz,
Gurugram, Faridabad, Sonepat and Bahadurgarh) Himachal Pradesh, Union Territories of
Jammu & Kashmir, Ladakh and Chandigarh]
CHENNAI- Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai,
Teynampet, Chennai-600 018. Tel.:- 044-24333668 / 24333678 Email:
[Link]@[Link] [State of Tamil Nadu and Union Territories - Puducherry Town
and Karaikal (which are part of Union Territory of Puducherry).]
DELHI- Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road,
New Delhi-110 002. Tel.:- Tel.:- 011 – 23237539 Email: [Link]@[Link] (State of
Delhi, 4 districts of Haryana viz, Gurugram, Faridabad, Sonepat and Bahadurgarh)
KOCHI- Office of the Insurance Ombudsman, 10th Floor, Jeevan Prakash, LIC Building, Opp to
Maharaja’s College Ground, M.G. Road, Kochi 682011. Tel : 0484-2358759 Email:
[Link]@[Link] (State of Kerala and Union Territory of (a) Lakshadweep (b)
Mahe-a part of Union Territory of Puducherry.)
GUWAHATI - Office of the Insurance Ombudsman, “Jeevan Nivesh”, 5th Floor, Nr. Panbazar over
bridge, S.S. Road, Guwahati-781 001(ASSAM) Tel.:- 0361-2632204/2602205 Email:
[Link]@[Link] (States of Assam, Meghalaya, Manipur, Mizoram, Arunachal
Pradesh, Nagaland and Tripura.)
HYDERABAD - Office of the Insurance Ombudsman, 6-2-46, 1st Floor, “Moin Court”, Lane Opp.
Saleem Function Palace, A.C. Guards, Lakdi-Ka-Pool, Hyderabad-500 004. Tel : 040-23312122
Email: [Link]@[Link] (State of Andhra Pradesh, Telangana and Yanam and
part of the Union Territory of Puducherry.)
JAIPUR- Office of the Insurance Ombudsman, Ground Floor, Jeevan Nidhi II Bldg, Bhawani
Singh Marg, Jaipur – 302005 Tel : 0141-2740363/ 2740798 Email: [Link]@[Link]
(State of Rajasthan)
KOLKATA - Office of the Insurance Ombudsman, Hindustan Building. Annexe, 7th Floor, 4, C.R.
Avenue, Kolkata-700 072. Tel : 033-22124339/22124341 Email: [Link]@[Link]
(States of West Bengal, Sikkim, and Union Territories of Andaman and Nicobar Islands.)

Date of Modification: 14th April 2025

LUCKNOW- Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-2, Nawal
Kishore Road, Hazratganj, Lucknow-226 001. Tel.: 0522 - 4002082 / 3500613 Email:
[Link]@[Link] (Following Districts of Uttar Pradesh: Lalitpur, Jhansi, Mahoba,
Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh,
Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich,
Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti,
Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur,
Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar.)
MUMBAI - Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S.V. Road,
Santacruz(W), Mumbai 400054. Tel : 022- 69038800/27/29/31/32/33 Email:
[Link]@[Link] (State of Goa and Mumbai Metropolitan Region excluding
areas of Navi Mumbai and Thane)
NOIDA - Office of the Insurance Ombudsman, 4th Floor, Bhagwan Sahai Palace, Main Road,
Naya Bans, Sector-15, Distt: Gautam Buddh Nagar, U.P. - 201301. Tel: 0120-2514252/2514253
Email: [Link]@[Link] (State of Uttarakhand and the following Districts of Uttar
Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kannauj, Mainpuri,
Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad,
Gautam Buddh nagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj,
Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.)
PATNA - Office of the Insurance Ombudsman, 2nd floor, Lalit Bhawan, Bailey Road, Patna -
800001 Tel No: 0612-2547068, Email id : [Link]@[Link] (State of Bihar,
Jharkhand.)
PUNE - Office of the Insurance Ombudsman, 3rd Floor, Jeevan Darshan Bldg, C.T.S. Nos. 195 to
198, N.C. Kelkar Road, Narayan Peth, Pune – 411030. Tel.: 020-24471175 Email:
[Link]@[Link] (State of Maharashtra including Navi Mumbai and Thane and
excluding Mumbai Metropolitan Region.)

Date of Modification: 14th April 2025

 Annexure –B

Services parameters and turnaround times: Policyholder servicing parameters and

turnaround times shall be as follows :-

S. No SERVICE DESCRIPTION OF ITEM OF Regulatory

SERVICE Turnaround Time
1 New Processing of Insurance 7 days from receipt of
Business Proposal and seeking further all necessary
Proposal requirements for consideration documents
Processing of the proposal Decision on
proposal from the date of receipt
of proposal or from the date of
receipt of additional requirement
whichever is later.

Providing copy of the policy 15 days

along with the proposal form.
2 post Post Policy Service Requests 7 days from receipt of
Polic concerning mistakes / all necessary
y Service corrections in the Policy documents
Request document
3 Free-Look Free Look Cancellation &
Cancellation Refund from the date of receipt
of request (receipt of all
necessary documents)
4 Policy Change of Address (KYC 7 days from receipt
Servicing Norms to be complied) of all necessary
(from the Registration /Change of documents
date of Nomination, Assignment.
receipt of
request for Inclusion of new member in
the service case of group policy
specified) Alteration in ORIGINAL
POLI CY
CONDITIONS (where
applicable)
Policy loan
Unit / Index Linked Insurance
Policy Switch, Top-up, and
other related Services.
Decision on Policy Revival after
receipt of all requirements.
Issue of Premium Payment
Certificates (PPC)
Issue of Duplicate Policy 7 days

Date of Modification: 14th April 2025

 5 Death claims Death claims settlements (not 15 days from receipt
requiring investigations) of all necessary
documents
Early death claims requiring 45 days from receipt
investigations of all necessary
- decision & payment documents

6 Survival Settlement of Maturity Claims On due date

,
Settlement of Survival Benefits
Maturity
, Annuity payments / Pension
annuity Payment
paymen Surrender or partial withdrawal 7 days from receipt of
ts of Policy all necessary
documents

Date of Modification: 14th April 2025