Writing topics
Order confirmation email
Write an email confirming an order. (20 marks)
You are Catherine Williams, Sales Manager, and you work for
IKEA, a furniture supplier.
Read this order form received from Striling Company.
Write an order confirmation email of at least 100 words to
Jim Barnes of Striling Company:
• explaining why you are writing.
• confirming the main details of the order.
• telling them what to do if they have any questions.
Order form Order No. SC134
Contact name: Jim Barnes, Purchasing Manager, Striling Company
Catalogue reference Description Quantity Unit
price
BNZ02 office chairs 200 $50.00
Discount: 10% on orders over 100 units for first-time customers.
Delivery to: Striling Warehouse, Birmingham, UK
Delivery date: 20 December
Payment terms: 45 days after the delivery date
Sample
Subject: Confirmation of the order SC134
1.0
Dear Mr. Barnes,
In reply to your order number SC134 which we received yesterday, I am writing to confirm the details of
2.0
the order.
The order includes 200 office chairs with catalogue reference BNZ02 at the unit price of $50, which
amounts to $10,000 in the total value. However, according to our company policy, first-time customers are
10 offered a 10% discount on orders over 100 units, so your order value will be $9,000 including the discount.
th
We also confirm that the order will be delivered to Striling Warehouse, Birmingham, UK on 20 December.
The payment terms are 45 days after the delivery date.
If you have any queries, please do not hesitate to contact me.
3.0 Thank you for considering us as your supplier.
We look forward to more opportunities to cooperate with you.
Yours sincerely,
2.0 Catherine Williams
Sales Manager
IKEA Company
Thank-you email
You are Jisoo Kim, the Team leader of Min-hee Tea company. Last week, you attended the Asian Tea and Coffee workshop where you
had the opportunity to meet and network with key professionals in the Food and Beverage (F&B) industry. The workshop was a
success, and you got great knowledge and connections. Write an email thanking the organiser, James Wan – the Team leader of the
Chamber of Culture.
Write a thank you email of at least 100 words:
• stating the reasons for your email.
• describing the brief details of the workshop including the pleasant atmosphere, hard-working and helpful staff, informative
presentations from guest speakers, useful discussions with F&B professionals.
• saying how you feel about doing more business in the future.
• inviting them to contact you if they have any new business contacts.
• closing the email suitably.
Sample
1.0 Dear Mr. Wan,
2.0 I am writing to take this opportunity to thank you and your staff for the excellent event you provided organising
a successful workshop last week.
9.0 The workshop was truly a success, with a warm and welcoming atmosphere, and I was impressed by the
dedication and attentiveness of your team. The informative presentations from industry experts gave us fresh
perspectives, and the engaging discussions allowed me to connect with knowledgeable professionals across
the F&B sector. Your staff’s hard work was evident, and their assistance made the event run smoothly.
2.0 We will certainly do more business with you in the future and hope to hear from you when you have any new
business contacts.
2.0 I would like to thank you and your staff once again and I look forward to staying in touch and exploring future
opportunities together.
2.0 Kind regards,
Jisoo Kim
Team Leader
Min-hee Tea company