SKILLSFUTURE SINGAPORE

CRTICAL CORE SKILLS (CCS) REFERENCE DOCUMENT

CCS Category Interacting with Others

CCS Building Inclusivity

CCS Description Collaborate with stakeholders from different backgrounds or with different abilities, including diversity dimensions such as race, ethnicity, religion, gender orientation, age, physical and
learning ability, education, socio-economic status and political belief, to understand the interests of diverse groups and build an inclusive work environment
Basic Intermediate Advanced
CCS Proficiency
Description CCS-BDI-B001-1 CCS-BDI-I001-1 CCS-BDI-A001-1
Demonstrate sensitivity to the differences in diversity Manage relationships across diverse groups within the Oversee the develop and implement processes and
dimensions and perspectives organisation practices which build an inclusive work environment and
enable diverse groups to work effectively together

Knowledge • Self-awareness concepts • Barriers to workplace diversity and inclusion • Inclusion strategies and best practices
• Diversity dimensions and preferences • Communication styles • Dimensions and behaviours of non-inclusion
• Types of unconscious bias • Interpersonal communication techniques • Types of social, political, economic and cultural factors
• Fair employment practices • Social psychology concepts which impact stakeholder interactions
• Group dynamics concepts • Conflict management strategies
• Strategies to manage unconscious bias • Emerging trends impacting perspectives on diversity
and inclusion
• Best practices for promoting inclusivity

Abilities • Demonstrate understanding of different types of • Convey cultural intelligence and sensitivity towards • Guide the develop policies and practices to build
personal values, beliefs, perceptions and attitudes when differing values, beliefs and behaviours across diverse inclusion and eliminate biases
interacting with diverse groups groups • Endorse inclusive outcomes and initiatives across the
• Conduct oneself in accordance with the organisation's • Promote behaviours and practices that support diversity organisation
inclusion policies and practices and inclusion in the organisation • Champion support for the needs of diverse groups
• Participate in interactions with diverse groups within the • Ensure diversity in the composition of work teams within the organisation
organisation • Adapt communication styles to accommodate diversity • Design open and psychologically safe environment for
• Adopt active listening and demonstrate respect for and in stakeholder dynamics and establish common ground the expression of diverse views
acknowledge diverse perspectives or differences • Facilitate conversations to encourage mutual respect • Manage conflicts and address non-inclusive behaviours
• Assess own behaviour to identify unconscious biases and understanding • Champion the organisation's inclusion-related
when operating in a diverse environment • Review own behaviour and work processes for communication efforts across internal and external
• Support the development of inclusivity-related improvements to reduce unconscious bias platforms
communication materials • Communicate the organisation's inclusivity related
values and the rationale for inclusive practices

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