BUTLER SERVICE
(UNPACKING)
Butler: greet the guest according to the time of the day
Good morning ma’am, welcome to _______ hotel,I’m _________your butler
for today,May I carry your luggage ma’am?
Guest:Thank you My pleasure,
Butler: this way to the reception area,for your registration.
(After the guest registered )Are you done ma’am, can I have the key card please?
This way to the suite room ?Standard room,You will stay at the 5Th floor this way to
[Link] the way ma’am the hotel also provides travelers and guest with the well
equipped fitness center and outdoor pool amidst, the green swimming time stars at
6 in the morning until 10 in the evening.
Butler : Carry the luggage an proceed to the room (knock3x)open the door slowly
stay at the side of the door
Welcome to your suiteroom ma’[Link] come in and have a [Link] would
you like me toplace your luggage ma;am?
Guest: Just place it on the top of my bed
Butler:If you don’t mind ma’am, would you like me to introduce the features of your
room ?
Guest: Much better
Butler : By the way ma’am,you room equipped with an individual contolled air-
condition, a free internet access,a multi channel flat screen cable TV,a refrigerator
fully loaded with soda ,beers and juices,you can consume but it will charge to your
account,in front of you is your complementary mineral water coffee with crean and
[Link] the side table is your telephone with phone directory,youcan make a
calls but if you make a long distance call that will be charge to your [Link]
your bathroom is a shower,stall with bathroom amenities like bath towel
shampoo,tooth brush and tooth paste,Then ouside is your cabinet with [Link]
there anything that you would like to ask ma’am?
Guest:No more
Butler: Would you like me to unpacked your luggage ma’am?
Guest :Yes please
Butler :UNPACKING THE LUGGAGE,inside the luggage has 3 items ,1pants,1
longsleeve and 1 leather shoes (Do the hanging of clothes pants according to the
size,kind and color )I am done ma’am, is there anything else would you like me to
do?
OPTIONAL
Guest :yes please,can you polish my shoe?
Butler : ok ma’am i’ll be back in 5 min.
After 5min.
Butler:(knock 3x )Butlern service……
Guest :open the door
Butler:I would like to deliver your polish shoe ma’am where do you want me to put
this?
Guest: beside my cabinet
Butler: Is there anything else you want me to do here?
Guest: No more
Butler: Ok ma’am if you need something, please don’t hesitate to call housekeepng
department, just dial 1 for housekeeping 2, for front desk,3 for emergency hotline
Thank you and have a nice day.G
PACKING THE LUGGAGE
Butler: (knock 3x ) Butler service…
Guest:Open the door and ask yes?
Butler: Good morning ma’am,I’m John your Butler for today,is there anything ican
help you?
Guest: Please pack my things for I have to leave as early as the first flight today,
Butler:Yes ma’am (Butler packed the luggage,(all bottons close,folding neatly and
darker colored items at the bottom of the bag,lighter colored items on top of the bag)
I’m done packing you luggage ma’am and you have 3 items on you bag,Will you be
leaving Ma’am?
Guest : Yes I am ready to leave.
Butler:Can you wait for a while ma’am, Iwill just check if you have left something
I am done checking ma’am and nothing left behind
I help you carry your luggage outside<This way to the front desk ma’am.
OPTIONAL
Guest :would you please pay my bill to the front desk?
Butler :All right ma’am I receive ________,kindly wait for you receipt
Can I have the room key ma’am?
Here is your receipt and your change ma’am<are you ready to leave ma’am?Shall we
Go ma’am?
GUEST IS OUTSIDE THE HOTEL
Butler: Would you like me to call a taxi ma’am?
Guest:Yes please
Butler: (w/ a taxi) whre would like me to put your luggage?
Guest: At the back of the compartmentof the taxi
Butler :alright ma’am your luggage is already at the back of the compartment of the
taxi thank you for staying USAT HOTEL,happy trip and God bless!